Deck 6: Executing Projects

Question 1

According to David McClelland,people with a need for power (nPow)desire either personal power or institutional power.

Answer 1

True

Question 2

The products of a project are produced during project execution.

Answer 2

True

Question 3

The forcing mode of conflict resolution is most appropriately used when the task is of high importance and the relationship is of high importance.

Answer 3

False

Question 4

David McClelland proposed that an individual's specific needs are acquired or learned over time and shaped by life experiences.

Question 5

The smoothing mode of conflict resolution is best used when the relationship is of high importance and the task is of low importance.

Question 6

Effective project human resource management is crucial to project execution.

Question 7

According to Stephen Covey,when you practice sharpening the saw,you take time to renew yourself physically,spiritually,mentally,and socially.

Question 8

In the context of Maslow's hierarchy of needs,a person can consider self-actualization before addressing basic needs concerning security and safety.

Question 9

According to Frederick Herzberg,hygiene factors such as larger salaries,more supervision,or a more attractive work environment greatly improve worker productivity.

Question 10

Thamhain and Wilemon found that projects were more likely to fail when project managers relied too heavily on using work challenge and expertise to influence people.

Question 11

Quality audits must always be scheduled.

Question 12

The main goal of team development is to release competitive energies in order to improve project performance.

Question 13

No two projects are ever executed in the exact same way.

Question 14

The confrontation mode of conflict resolution is best used when both the task and the relationship are of low importance.

Question 15

The main quality management task required during execution is quality assurance.

Question 16

The June 21,1999 issue of Fortune summarized research showing that the main reason chief executive officers (CEOs)failed was poor execution.

Question 17

The knowledge areas of scope,time,cost,and risk management have tasks directly related to project execution.

Question 18

The least desirable approach for handling conflict is the withdrawal mode.

Question 19

According to Jung's theory of psychological types found in the MBTI,perceiving types tend to establish deadlines and take them seriously,expecting others to do the same.

Question 20

There's a saying that the project manager who is the smartest person on the team has done a poor job of recruiting.

Question 21

When using the ____ mode to resolve conflicts,the project manager de-emphasizes or avoids areas of differences and emphasizes areas of agreement.

A) adversarial
B) dialectic
C) antagonistic
D) smoothing

Question 22

During the seller selection process,prospective sellers normally prepare their proposals and bids at a significant cost to the buyer.

Question 23

According to the Social Skills Profile,a driver prefers to ask others what to do and focuses on pleasing people versus completing tasks.

Question 24

Which of the following is a common problem encountered during project execution?

A) Communications are good.
B) The project sponsor and/or other senior managers are very supportive of the project.
C) The project objectives/scope are clear.
D) People working on the project are incompetent or unmotivated.

Question 25

Which of the following practices is a component of project integration management?

A) Break the rules when needed.
B) Create the organizational chart.
C) Create the project charter.
D) Form the project team.

Question 26

Many projects include work performed by outside sources.

Question 27

As part of project ____ management,the project manager must perform the task of directing and managing stakeholders to complete the project.

A) quality
B) human resource
C) integration
D) communications

Question 28

Good communications management is crucial to project execution.

Question 29

Frederick Brooks very clearly illustrates the concept that people are interchangeable parts.

Question 30

Blake and Mouton (1964)delineated ____ basic modes for handling conflicts.

A) four
B) five
C) six
D) seven

Question 31

When using the ____ mode,project managers directly face a conflict using a problem-solving approach that allows affected parties to work through their disagreements.

A) conciliatory
B) congratulatory
C) confrontation
D) cooperative

Question 32

A contract is a mutually binding agreement that obligates the seller to provide the specified products or services,and obligates the buyer to pay for them.

Question 33

A common way to summarize work performance information is by using a(n)____ report.

A) performance
B) milestone
C) projection
D) evaluation

Question 34

A quality ____ is a structured review of specific quality management activities that helps identify lessons learned,which could improve performance on current or future projects.

A) survey
B) overview
C) audit
D) assessment

Question 35

In the context of the Social Skills Profile,the main determinants of social style are the level of assertiveness and how you respond to tasks.

Question 36

It is customary to conduct contract negotiations during the source selection process.

Question 37

A process for handling changes should be defined during project ____ as part of the project management plan.

A) deployment
B) initiation
C) execution
D) planning

Question 38

The ____ mode can be viewed as the win-lose approach to conflict resolution.

A) forcing
B) compromising
C) negotiating
D) bargaining

Question 39

Nonverbal communications,such as a person's tone of voice and body language,are often more important than the words being used.

Question 40

In general,the majority of a project's time and budget is spent on project ____.

A) planning
B) execution
C) review
D) duplication

Question 41

The bottom four needs in Maslow's hierarchy are referred to as deficiency needs,and the highest level,____,is considered a growth need.

A) physiological
B) safety
C) self-actualization
D) esteem

Question 42

H.J.Thamhain and D.L.Wilemon identify the ____ influence base as the project manager's perceived specialized knowledge that others deem important.

A) expertise
B) friendship
C) work challenge
D) penalty

Question 43

According to David McClelland,people with a high need for ____ desire harmonious relationships with other people and need to feel accepted by others.

A) isolation
B) assurance
C) affiliation
D) solitude

Question 44

According to Stephen Covey,when you use a ____ paradigm,parties in potential conflict work together to develop new solutions that make them all winners.

A) win/lose
B) win/win
C) lose/win
D) lose/lose

Question 45

According to David McClelland,people with a high need for ____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances of achieving something worthwhile.

A) achievement
B) understanding
C) insight
D) awareness

Question 46

Stephen Covey's first three habits of effective people-be proactive,begin with the end in mind,and put first things first-help people achieve a private victory by becoming ____.

A) connected
B) affiliated
C) independent
D) dependent

Question 47

H.J.Thamhain and D.L.Wilemon identify the ____ influence base as the legitimate hierarchical right to issue orders.

A) assignment
B) budget
C) promotion
D) authority

Question 48

In the context of the Social Skills Profile,"____" are reactive and people oriented.

A) drivers
B) expressives
C) analyticals
D) amiables

Question 49

____ motivation causes people to do something for a reward or to avoid a penalty.

A) Derived
B) Intrinsic
C) Extrinsic
D) Primary

Question 50

According to Douglas McGregor,people who believe in Theory ____ assume that workers dislike and avoid work if possible,so managers must use coercion,threats,and various control schemes to get workers to make adequate efforts to meet objectives.

A) W
B) X
C) Y
D) Z

Question 51

In the Tuckman model of team development,____ is achieved when team members have developed a common working method,and cooperation and collaboration replace the conflict and mistrust of the previous phase.

A) forming
B) storming
C) norming
D) performing

Question 52

A(n)____ cause is the real or underlying reason a problem occurs.

A) secondary
B) indirect
C) envisioned
D) root

Question 53

According to Frederick Herzberg,a(n)____ factor is a basic necessity,such as air-conditioning during hot weather.

A) motivational
B) hygiene
C) environmental
D) incidental

Question 54

In the context of the MBTI,the ____ dimension relates to the manner in which you gather information.

A) Sensation/Intuition (S/N)
B) Extrovert/Introvert (E/I)
C) Thinking/Feeling (T/F)
D) Judgment/Perception (J/P)

Question 55

There are ____ MBTI categories based on combinations of the four dimensions of psychological type.

A) 12
B) 16
C) 20
D) 24

Question 56

Key concepts related to dealing with people in a work setting include ____,influence,and effectiveness.

A) motivation
B) intimidation
C) association
D) verification

Question 57

Key outputs in project human resource management include ____ updates and team performance assessment.

A) project
B) staffing
C) program
D) portfolio

Question 58

Abraham Maslow,a highly respected psychologist who rejected the dehumanizing negativism of psychology in the 1950s,is best known for developing a(n)____.

A) hierarchy of needs
B) theory of behaviorism
C) theory of the collective unconscious
D) theory of primitive urges

Question 59

The Tuckman model describes ____ stages of team development.

A) five
B) six
C) seven
D) eight

Question 60

Research poses the theory that in a face-to-face interaction,____ percent of communication is through body language.

A) 12
B) 35
C) 58
D) 85

Question 61

How many communication channels do four people require?

A) two
B) four
C) six
D) ten

Question 62

A(n)____________________ is a significant event on a project,such as completing a major deliverable or awarding a major contract.

Question 63

____________________ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside of the organization itself.

Question 64

Douglas McGregor suggested a series of assumptions about human behavior that he called ____________________ (sometimes referred to as human relations theory).

Question 65

____________________ are products or services produced or provided as part of a project.

Question 66

Frederick Herzberg is best known for distinguishing between motivational factors and ____________________ factors when considering motivation in work settings.

Question 67

According to David McClelland,the main categories of acquired needs include achievement,____________________,and power.

Question 68

The ____________________ is a tool to measure the individual needs of different people using McClelland's categories.

Question 69

If you want to praise a project team member for doing a good job,a(n)____ would most likely want everyone to hear about her good work.

A) introvert
B) extrovert
C) recluse
D) loner

Question 70

____________________ is the concept that the whole is equal to more than the sum of its parts.

Question 71

Whereas project planning is considered to be the most unappreciated project management process group,project ____________________ is the most noticed.

Question 72

If you were trying to assess commitment of project stakeholders,a(n)____ would be the most appropriate medium to use.

A) phone call
B) voice mail
C) e-mail
D) meeting

Question 73

A procurement document package generally includes a summary letter,a request for proposal or quote,and a ____.

A) performance review
B) needs assessment
C) contract statement of work
D) charter

Question 74

When using the ____________________ mode of conflict resolution,project managers retreat or withdraw from an actual or potential disagreement.

Question 75

____________________ -and-effect diagrams-also called fishbone diagrams (because their structure resembles a fishbone)or Ishikawa diagrams (named after their founder)-can assist in ensuring and improving quality by finding the root causes of quality problems.

Question 76

With the ____________________ mode,project managers use a give-and take approach to resolve conflicts,bargaining and searching for solutions that will bring some degree of satisfaction to all the parties in a dispute.

Question 77

The final output of the seller selection process is a ____.

A) bid
B) contract
C) charter
D) proposal

Question 78

____________________ motivation causes people to participate in an activity for their own enjoyment.

Question 79

The main executing tasks performed as part of project ____ include requesting seller responses and selecting sellers.

A) procurement
B) planning
C) initiation
D) monitoring

Question 80

How many communication channels do 12 people require?

A) 12
B) 24
C) 36
D) 66