Deck 11: Information Systems Management

Question 1

A ________ monitors,maintains,fixes,and tunes computer networks.

A)technical writer
B)network programmer
C)PQA test engineer
D)network administrator

Answer 1

D

Question 2

In organizations that operate significant nonaccounting information systems,such as manufacturers,a reporting arrangement wherein the chief information officer reports to the ________ is more common and effective.

A)chief technology officer
B)chief financial officer
C)VP manufacturing
D)chief executive officer

Answer 2

D

Question 3

The ________ group manages the computing infrastructure,including individual computers,in-house server farms,networks,and communications media.

A)technology
B)operations
C)development
D)outsourcing relations

Answer 3

B

Question 4

In organizations where primary information systems support only accounting activities,a reporting arrangement wherein the chief information officer reports to the ________ is practical.

A)chief executive officer
B)chief operating officer
C)chief financial officer
D)chief technology officer

Question 5

If a company's information systems (IS)related programs are not developed in-house,then the development group of the IS department will be staffed primarily by ________.

A)test engineers
B)systems analysts
C)technical writers
D)programmers

Question 6

A ________ designs and writes computer codes.

A)technical writer
B)systems analyst
C)programmer
D)business analyst

Question 7

Which of the following staff functions is at the top-most level of a typical senior-level reporting relationship?

A)chief information officer (CIO)
B)chief operating officer (COO)
C)chief technology officer (CTO)
D)chief financial officer (CFO)

Question 8

Which of the following is a responsibility of a systems analyst?

A)advising the chief information officer on emerging technologies
B)determining system requirements
C)monitoring and fixing computer networks
D)managing the IT department

Question 9

An organization that wishes to leverage the power of social media and elastic cloud opportunities to help accomplish its goals and objectives should ideally turn to the ________ group within its IT department for information.

A)operations
B)development
C)technology
D)data administration

Question 10

The ________ evaluates new technologies,new ideas,and new capabilities and identifies those that are most relevant to the organization.

A)chief financial officer
B)supply chain manager
C)human resource manager
D)chief technology officer

Question 11

Protection of information assets is a major function of an information systems (IS)department.

Question 12

Which of the following is a responsibility of a small-scale project manager?

A)Initiate,plan,manage,monitor,and close down projects.
B)Develop test plans,design and write automated test scripts,and perform testing.
C)Advise the chief information officer,executive group,and project managers on emerging technologies.
D)Help users solve problems,provide training.

Question 13

In an organization,the IS department's principal manager is called the ________.

A)chief information officer
B)chief executive officer
C)chief technology officer
D)chief operating officer

Question 14

The ________ group within the information systems (IS)department manages the process of creating new information systems as well as maintaining existing information systems.

A)technology
B)operations
C)development
D)data administration

Question 15

Which of the following is true if the development group of a company's information systems (IS)department is staffed primarily by programmers,test engineers,technical writers,and other development personnel?

A)The company develops programs in-house.
B)The company has a separate department for data warehousing.
C)The company has security issues with the department.
D)The company contracts work to other companies.

Question 16

________ is a title given to the principal manager of an organizations IS department

A)Chief executive officer
B)Chief technology officer
C)Chief information officer
D)Chief operating officer

Question 17

The ________ group investigates new information systems and determines how the organization can benefit from them.

A)outsourcing relations
B)development
C)technology
D)operations

Question 18

Which of the following statements is true of the development group of a company's information systems (IS)department?

A)The size and structure of the group depends on whether programs are developed in-house or outsourced.
B)An important function of this group is to monitor user experience and respond to user problems.
C)This group plays a major role in organizations that have negotiated outsourcing agreements with other companies to provide equipment,applications,or other services.
D)The purpose of this group is to protect data and information assets by establishing data standards and data management practices and policies.

Question 19

The ________ group's purpose is to protect information assets by establishing standards and management practices and policies.

A)outsourcing relations
B)operations
C)development
D)data administration

Question 20

A ________ performs a wide range of activities such as programming,testing,database design,communications and networks,project management,and is required to have an entrepreneurial attitude.

A)systems analyst
B)consultant
C)small-scale project manager
D)database administrator

Question 21

A technical writer writes program documentation,help-text,procedures,job descriptions,and training materials.

Question 22

What are the major functions of an information systems (IS)department?

Question 23

An operations group within an IT department may include programmers,test engineers,and technical writers.

Question 24

What is the typical structure of an organization's information systems (IS)department?

Question 25

The structure of an information systems (IS)department typically remains unchanged among organizations.

Question 26

An important function of the development group of a company's information systems (IS)department is to monitor user experience and respond to user problems.

Question 27

Large-scale project managers require deeper project management knowledge than small-scale managers.

Question 28

The responsibilities of a chief information officer are the same as those of a chief technology officer.

Question 29

Compare the role of a chief information officer (CIO)and the role of a chief technology officer (CTO).

Question 30

In the context of information systems,maintenance means fixing problems or adapting existing information systems to support new features and functions.

Question 31

It is a chief technology officer's responsibility to identify new technologies relevant to an organization.

Question 32

A systems analyst monitors,fixes,and tunes computer networks.

Question 33

Information technology concerns products,techniques,procedures,and designs of computer-based technology.

Question 34

A database administrator's responsibility is to design and write automated test scripts.

Question 35

An information systems (IS)department is responsible for adapting infrastructure and systems for new business goals.

Question 36

What are the responsibilities of the technology office of a firm's information systems (IS)department?

Question 37

A salesperson's responsibility is to design and write computer programs.

Question 38

A user support representative installs software and repairs computer equipment.

Question 39

Information technology must be placed into the structure of the information systems (IS)before an organization can use it.

Question 40

The purpose of an outsourcing relations department is to negotiate agreements with other companies to provide equipment,applications,or other services.

Question 41

The membership of a steering committee is determined by the CEO and other members of the executive staff.

Question 42

The purpose of an information system is to help an organization accomplish its goals and objectives.

Question 43

What are the different functions in planning the use of information systems?

Question 44

Describe the responsibilities of a systems analyst,a computer technician,and a network administrator.

Question 45

In ________,hardware and both operating system and application software are leased.

A)software as a service (SaaS)
B)outsourcing licensed software
C)platform as a service (PaaS)
D)infrastructure as a service (IaaS)

Question 46

Information Systems (IS)infrastructure is known to be very malleable.

Question 47

Acquiring licensed software is a form of outsourcing.

Question 48

Which of the following is true of the alignment between information systems and organizational strategies?

A)Information systems must evolve with changes made in organizational strategies.
B)The infrastructure of information systems can be easily influenced by strategic changes.
C)Integrating different information systems applications with organizational strategies is inexpensive.
D)Maintaining the alignment between information systems and strategies is a final process.

Question 49

________ is the process of hiring another organization to perform a service.

A)Insourcing
B)Outsourcing
C)Crowdsourcing
D)Open-sourcing

Question 50

Explain the advantages of management in outsourcing information systems.

Question 51

A(n)________ committee is a group of senior managers from the major business functions that works with the chief information officer to set information systems (IS)priorities and decide major IS projects and alternatives.

A)enforcement
B)disciplinary
C)administrative
D)steering

Question 52

Implementation risk is increased by outsourcing information systems (IS)services.

Question 53

Explain the functions of the development group of a firm's information systems (IS)department.

Question 54

In order to accomplish organizational goals and objectives,an organization's information systems (IS)must be aligned with its ________.

A)reporting structure
B)culture
C)competitive strategy
D)departments

Question 55

Which of the following is an advantage of outsourcing information systems?

A)An outsourcing company is typically in complete control of the process.
B)It is a cheaper short-term solution to achieve long-term benefits.
C)It can be an easy way to gain expertise otherwise not known.
D)The vendors can be easily and cheaply changed if performance is below par.

Question 56

Which of the following is a risk of outsourcing information systems?

A)Vendors can gain access to critical knowledge of the outsourcing company.
B)Vendors are not subject to a contractual agreement with the outsourcing company.
C)The long-term costs of information systems are outweighed by their benefits.
D)Organizations opting for outsourcing cannot gain economies of scale.

Question 57

Organizations outsource projects to engage its management team in their free time.

Question 58

Gaining economies of scale is an advantage of outsourcing.

Question 59

New information systems must be consistent with an organization's goals and objectives.

Question 60

________ refers to the leasing of hardware with preinstalled operating systems.

A)Software as a Service (SaaS)
B)Outsourcing licensed software
C)Platform as a Service (PaaS)
D)IaaS cloud hosting

Question 61

An outsource vendor can choose the technology that it wants to implement,unless a contract requires otherwise.

Question 62

Information systems (IS)users have the right to receive effective training in a format convenient to a user.

Question 63

In the context of right to reliable network and Internet services,reliable means that one can use it without problems almost all the time.

Question 64

A user has the right to obtain necessary computing resources to perform his or her work efficiently.

Question 65

The potential loss of intellectual capital is a concern related to outsourcing.

Question 66

As a user of information systems (IS),an employee has a responsibility to avoid ________.

A)unauthorized hardware modifications
B)changing system passwords frequently
C)backup procedures
D)applying software patches

Question 67

In service-oriented outsourcing,a vendor is in the driver's seat.

Question 68

The rights of an information systems user depend on the purpose of a system's usage.

Question 69

Outsourcing has made in-house information systems (IS)/IT functions obsolete.

Question 70

It is impossible to outsource an entire business function.

Question 71

Each outsource vendor has its own methods and procedures for its services.

Question 72

When a company outsources a system,it has complete control over prioritizing software fixes.

Question 73

Microsoft's Azure is an example of SaaS.

Question 74

Which of the following is a responsibility of an information systems (IS)user?

A)providing hand-holding for basic operations
B)giving repetitive support for the same issue
C)authorizing hardware modifications
D)following security and backup procedures

Question 75

The knowledge of responsibilities and duties of an information systems (IS)department helps one become a better consumer of the IS department's services.

Question 76

Parting business with an outsource vendor is exceedingly risky.

Question 77

Explain the rights of information systems users.

Question 78

Explain the responsibilities of information systems users.

Question 79

Which of the following is a right of a user of information systems (IS)?

A)expecting hand-holding for basic operations
B)making hardware modifications to your computer as you see fit
C)contributing to requirements for new system features and functions
D)receiving repetitive training and support for the same issues

Question 80

It is a user's responsibility to install patches and fixes when asked to do so.