Deck 14: Organizational Structure and Design

Question 1

Employees tend to be more isolated when division of labor is low.

Answer 1

False

Question 2

When new opportunities present themselves,mechanistic organizations usually move too slowly to capitalize on them.

Answer 2

True

Question 3

Formalization is necessary for high performance.

Answer 3

False

Question 4

Wider spans of control give subordinates greater autonomy and responsibility for self-management,and are best for routine,production-type work.

Question 5

Power plants and pharmaceutical manufacturing facilities tend to be very centralized and hierarchical.

Question 6

Ineffective organizational structures block communication and cooperation,and drain employee motivation.

Question 7

Decentralization is best when the organization performs nonroutine tasks in complex environments.

Question 8

The more layers in an organization,the greater its hierarchy.

Question 9

Rapidly changing environments require more flexible structures.

Question 10

McDonald's has a regional headquarters structure.

Question 11

Advertising agencies and consulting firms typically use mass production.

Question 12

Mechanistic and organic structures represent a clear dichotomy.

Question 13

Organizational structure is not related to turnover.

Question 14

Centralization is best in noncomplex,stable environments.

Question 15

Dividing work into specialized jobs increases work efficiency.

Question 16

The larger an organization and its subunits,the taller the hierarchy,the greater the centralization,and the more bureaucratically it operates,and the greater the chances of conflict between managers and employees.

Question 17

Smaller organizations tend to be more bureaucratic than larger firms.

Question 18

When the organizational structure is aligned with organizational needs,it results in greater organizational efficiencies and less conflict.

Question 19

A person's location in the organizational chart reflects their importance to the company.

Question 20

Higher levels in an organization tend to be more specialized than lower levels.

Question 21

Communities of practice can be located in a single company or span companies.

Question 22

Whole Foods Market has a lattice structure.

Question 23

Environmental engineers willing to share their knowledge and insights with other environmental engineers are a community of practice.

Question 24

When employees are segmented in any way,it is important to establish integrating mechanisms to facilitate communication and coordination.

Question 25

Matrix organizations are good at providing quality customer service,are very flexible,and can respond quickly to changes.

Question 26

Network organizations have a system of direct supervision and standardized rules and procedures.

Question 27

Network organizations contract out any function that can be done better or more cheaply by outside firms.

Question 28

Virtual organizations tend to be very simplistic.

Question 29

Cross-functional teams are like permanent task forces created to address specific problems or recurring needs.

Question 30

Higher levels in an organizational chart supervise and are responsible for the activities and performance of the levels beneath them.

Question 31

A community of practice always meets regularly and in person.

Question 32

Communities of practice usually show up on organization charts.

Question 33

Division of labor also makes it harder to assess job candidates for the specific talents needed to do each job.

Question 34

Virtual organizations often use virtual teams linked by technology,although employees may still meet face-to-face.

Question 35

Organizational structure is the core of what coordinates,controls,and motivates employees to cooperate toward the attainment of organizational goals.

Question 36

Span of control is the extent to which employees specialize or generalize.

Question 37

Network organizations are best for functions that require frequent exchanges.

Question 38

Specialists tend to waste a lot of time changing tasks.

Question 39

W.L.Gore,the maker of Gore-Tex,has a team-based structure.

Question 40

Frito Lay has a global product division structure.

Question 41

What term refers to the formal system of task,power,and reporting relationships?

A) organizational design
B) organizational structure
C) organizational chart
D) span of control

Question 42

CEO turnover is frequently followed by corporate restructuring.

Question 43

If lower-level employees see their bosses actively participating in the community they are more likely to participate as well.

Question 44

What term refers to a diagram of the chain of command and reporting relationships in a company?

A) organizational chart
B) Venn Diagram
C) hierarchy
D) organizational design

Question 45

Effective organizational structures do which of the following?

A) improve the working efficiency of the organization
B) motivate employees rather than frustrate them
C) facilitate working relationships among employees
D) all of these

Question 46

What term refers to the degree to which power and decision making authority are concentrated at higher levels of the organization rather than distributed?

A) division of labor
B) span of control
C) hierarchy
D) centralization

Question 47

Effective managers use organizational structure to _____________ employees.

A) coordinate
B) control
C) motivate
D) all of these

Question 48

Organizations should be restructure as often as possible.

Question 49

What term refers to the process of selecting and managing aspects of organizational structure and culture to enable the organization to achieve its goals?

A) organizational design
B) organizational structure
C) organizational chart
D) division of labor

Question 50

What term refers to the degree to which some employees have formal authority over others?

A) division of labor
B) span of control
C) hierarchy
D) centralization

Question 51

Building a community of practice takes time and requires employees to behave in new ways.

Question 52

What term refers to the number of people reporting directly to an individual?

A) division of labor
B) span of control
C) hierarchy
D) centralization

Question 53

Which of the following is/are influenced by an organization's structure?

A) how the organization operates
B) how employees communicate
C) how employees are expected to behave
D) all of these

Question 54

What term refers to the extent to which employees specialize or generalize?

A) division of labor
B) span of control
C) hierarchy
D) centralization

Question 55

Managers cannot create effective communities of practice,only the conditions necessary for them to exist.

Question 56

A "command and control" management style is likely to foster successful communities of practice.

Question 57

Organizational structure is related to which of the following?

A) employee satisfaction
B) commitment
C) turnover
D) all of these

Question 58

More centralized and bureaucratic organizational structures based on functional departments is well suited for getting routine work done efficiently.

Question 59

The wrong organizational structure can do which of the following?

A) hamper communication
B) slow work processes
C) both of these
D) neither of these

Question 60

Specialized employees learn their jobs ________ and with _______training than other employees.

A) slower, more
B) faster, less
C) slower, less
D) faster, more

Question 61

When a firm uses ___________ production,machines constantly make the product and employees monitor the machines and plan changes.

A) on-demand
B) continuous
C) automatic
D) dichotomous

Question 62

What company's employee handbook simply says,"Use good judgment in all situations.There will be no additional rules."

A) Macy's
B) Belk
C) Dillard's
D) Nordstrom

Question 63

____________ reflects the extent to which organizational rules,procedures,and communications are written down.

A) Formalization
B) Centralization
C) Decentralization
D) Causation

Question 64

What kind of organizations are rigid,traditional bureaucracies with centralized power and hierarchical communications?

A) mechanistic organizations
B) organic organizations
C) goal-oriented organizations
D) people-oriented organizations

Question 65

By definition,______________ organizations concentrate power and decision making authority at higher levels of the organization

A) centralized
B) decentralized
C) formalized
D) pressurized

Question 66

When a firm uses mass production,________ bureaucratic structure with a _______ managerial span of control would be appropriate.

A) flatter, large
B) taller, large
C) flatter, low
D) taller, low

Question 67

What kind of organizations are flexible,decentralized structures with less clear lines of authority,decentralized power,open communication channels,and focused on adaptability in helping employees accomplish goals?

A) mechanistic organizations
B) organic organizations
C) goal-oriented organizations
D) people-oriented organizations

Question 68

What term refers to producing large volumes of identical products?

A) unit production
B) mass production
C) market production
D) demand production

Question 69

Larger organizations tend to have ________ specialization and departmentalization and ______ rules than do smaller firms.

A) greater, more
B) greater, fewer
C) less, more
D) less, fewer

Question 70

What company's slogan is "small-company environment,big-company impact?"

A) Johnson and Johnson
B) Avon
C) Google
D) Walmart

Question 71

When a firm uses unit production,a _______ structure with a _____ managerial span of control is most appropriate.

A) flatter, large
B) taller, large
C) flatter, low
D) taller, low

Question 72

Organic organizations are associated with which of the following?

A) increased job satisfaction
B) affective commitment
C) learning
D) all of these

Question 73

Which of the following companies impose(s)accounting systems and cost controls on suppliers?

A) Walmart
B) General Motors
C) both of these
D) neither of these

Question 74

In ______________ organizations,the authority for making decisions affecting an organization is distributed.

A) centralized
B) decentralized
C) formalized
D) pressurized

Question 75

___________ establishes the tallness or flatness of an organizational chart.

A) Division of labor
B) Span of control
C) Hierarchy
D) Centralization

Question 76

Flatter organizational structures promote which of the following?

A) innovation
B) speedy decision-making
C) money saving
D) all of these

Question 77

As Andrew Carnegie said,"No person will make a great business who wants to do it all ____________..."

A) perfectly
B) himself
C) quickly
D) efficiently

Question 78

An innovation strategy is best supported by ______ formalization and centralization and ______ specialization.

A) high, high
B) low, low
C) high, low
D) low, high

Question 79

What term refers to producing in small batches or making one-of-a kind custom products?

A) unit production
B) mass production
C) market production
D) demand production

Question 80

A low cost strategy would be best executed in a structure with __________ formalization,centralization,and specialization.

A) very low
B) moderate
C) very high
D) unstable