Deck 9: Information Systems

Question 1

 One of the major functions of an information system is to help people make decisions in response to problems.​ 

Answer 1

  True

Question 2

 A(n) ____________ helps people make decisions by directly manipulating data, accessing data from external sources, generating statistical projections, and creating data models of various scenarios.​

Answer 2

  decision support system or DSS​

Question 3

 Every organization has a goal or plan that's referred to as its ___________.​

Answer 3

  mission​

Question 4

 Which of the following is not a characteristic of a management information system?​ 

A) ​Collect, display, and modify transactions 
B) ​Provides useful information for managerial activities 
C) Increases managerial efficiency​ 
D) ​Produces routine and on-demand reports

Question 5

 In an information system, problems can be classified into three types: structured, ________, and unstructured.​

Question 6

 __________ are the people who directly carry out the organization's mission.​

Question 7

 A(n) ___________  provides a way to collect, process, store, display, modify, or cancel transactions.​

Question 8

 A transaction processing system is characterized by its ability to:​ 

A) ​Collect, display, and modify transactions. 
B) ​Store transactions. 
C) ​List transactions. 
D) ​all of the above

Question 9

 Information systems designed for a specific industry or enterprise may use vertical market software.​ 

Question 10

 _________ determine organizational goals and plan how to achieve those goals.​

Question 11

 The scope of an information system includes which of the following?​ 

A) ​computers, communications networks, and data 
B) ​people and products 
C) ​policies and procedures 
D) ​All of the above

Question 12

 A(n) ___________ report contains information that is outside of normal or acceptable ranges.​

Question 13

 Information systems can provide some or all of the data needed for strategic, tactical, but not operational planning.​ 

Question 14

 A(n) ____________ system collects, stores, and processes data to provide useful, accurate, and timely ?information, typically within the context of an organization.​

Question 15

 The emphasis on long-range and future goals is referred to as _________ planning.​

Question 16

 Most modern transaction processing systems use ________ processing-a real-time method in which each transaction is processed as it is entered.​ 

A) ​batch 
B) ​online 
C) ​inline 
D) ​none of the above

Question 17

 Which type of problem requires human intuition as the basis for finding a solution.​ 

A) ​Structured 
B) ​Unstructured 
C) ​Semi-structured 
D) ​none of the above

Question 18

 Horizontal market software is designed to meet the needs of a single industry while vertical market software meets the needs of many different industries.​ 

Question 19

 One type of decision support system, called an executive information system, is designed to provide senior managers with information relevant to ___________ management activities such as setting policies, planning, and preparing budgets.​

Question 20

 A(n) _____________ is a group of people working together to accomplish a goal.​ 

A) ​information system 
B) ​organization 
C) ​TPS 
D) ​MIS

Question 21

 On an ecommerce site, After finding a _________ with a cart ID number, the site can display the cart's contents to the customer.​

Question 22

 Which ecommerce classification encompasses consumers selling merchandise and services to each other?​ 

A) ​C2C 
B) ​B2G 
C) ​B2C 
D) ​B2B

Question 23

 A key component of an ecommerce application is an online _________.​ 

A) ​DSS 
B) ​cookie 
C) ​MIS 
D) ​cart

Question 24

 At an ecommerce site, the merchant's ecommerce application carries out only the first and last stages of the payment process.​ 

Question 25

 A decision support system derives its name from the fact that it provides the tools a decision maker needs to analyze data.​ 

Question 26

 ____________ refers to business transactions that are conducted electronically over a computer network.​

Question 27

 An ecommerce ____________ is the software that handles ecommerce transactions.​

Question 28

 Expert systems are designed to deal with data that is imprecise or with problems that have more than one solution using a technique called __________.​

Question 29

 An online shopping cart uses _________ to store information about a customer's activities on an ecommerce site.​

Question 30

 Technically, a supply chain stretches from raw materials and parts all the way to customer delivery.​ 

Question 31

 A DSS manipulates the data needed to make a decision as well as making a decision.​ 

Question 32

 Which ecommerce classification encompasses online storefronts selling merchandise and services to consumers?​ 

A) ​C2C 
B) ​B2B 
C) ​B2C 
D) ​B2G

Question 33

 The goal of SCM is to supply customers with the right product at the right price.​ 

Question 34

 Businesses use ___________ to maximize efficiency and profitability of their supply chain.​

Question 35

 An expert system __________ is a software tool containing an inference engine and a user interface that developers use to enter facts and rules for a knowledge base.​

Question 36

 Payment processing is based on an online payment __________ that authorizes credit and debit cards, PayPal, and Apple Pay transactions.​

Question 37

 The process of designing, entering, and testing the rules in an expert system is referred to as __________.​ 

A) ​DSS 
B) ​knowledge engineering 
C) ​expert system 
D) ​decision model

Question 38

 In business circles, the galaxy of services that revolve around customers is called ___________.​

Question 39

 Data for SCM does not necessarily  take into account customer demand for products.​ 

Question 40

 A(n) ___________ is the sequence of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer.​ 

A) ​supply chain 
B) ​payment gateway 
C) ​​ecommerce application 
D) payment processing routine​

Question 41

 Systems analysis and design is a discipline that focuses on developing information systems according to the phases of an _________.​

Question 42

 A widely accepted technique called __________ application design is based on the idea that the best information systems are designed when end users and systems analysts work together on a project as equal partners.​

Question 43

 Customer __________ programs such as Zappos VIP help attract and retain customers.​

Question 44

 ​Which of the following is not a core CRM system? 

A) ​sales 
B) ​marketing 
C) ​customer support 
D) ​payment gateway

Question 45

 __________ methodology focuses on the processes that take place within an information system.​

Question 46

 _______ applications provide optimal information when they encompass customer support, marketing, and sales.​ 

A) ​SCM 
B) ​CRM 
C) ​Supply chain 
D) ​all of the above

Question 47

 The planning phase of a SDLC includes all of the following except _________.​ 

A) assembling the project team​ 
B) ​writing a requirements report 
C) ​justifying the project 
D) ​producing a project development plan

Question 48

 In addition to sales, CRM, and SCM, ERP modules support business activities such as _____________.​ 

A) ​product planning 
B) ​manufacturing and purchasing 
C) ​inventory control and distribution 
D) ​all of the above

Question 49

 Which of the following is not included in Michael Porter's Five Forces model?​ 

A) ​Supply chain efficiency 
B) ​Bargaining power of buyers 
C) ​Bargaining power of suppliers 
D) ​Threat of new entrants

Question 50

 Which business practice is a technique initiated by top management that involves all employees and all departments, and focuses on quality assurance in every product and service offered to customers?​​ 

A) ​BRP 
B) ​SDLC 
C) ​MRP 
D) ​TQM

Question 51

 An information system progresses through several phases as it is developed, used, and finally retired. These phases are usually referred to as the _________.​

Question 52

 The acronym ERP stands for enterprise relationship payment.​ 

Question 53

 Iterative SDLCs are often referred to as "agile methods" because they allow flexibility as development progresses.​ 

Question 54

 A(n) _________ SDLC can be used to create and implement a small subset of a system and then enhance it through a series of upgrades.​

Question 55

 Iterative SDLCs are often referred to as "______ methods" because they allow flexibility as development progresses.​

Question 56

 A major source of data for CRM is produced by loyalty programs.​ 

Question 57

 The use of several databases is one of ERP's major advantages.​ 

Question 58

 The goal of the planning phase for an information system project is to create a(n) ____________.​ 

A) ​iterative SDLC 
B) ​systems analysis and design 
C) ​project development plan 
D) ​system development life cycle

Question 59

 A(n) _____ system can provide such benefits as improved overall performance by standardizing business processes based on?best practices or improved access to information from a single database to an enterprise.​

Question 60

 JAD provides a structured methodology for planning and holding a series of meetings in which users and analysts jointly identify problems and look for solutions.​ 

Question 61

 An application development tool is essentially a software construction kit containing building blocks that can be assembled into a software product.​ 

Question 62

 A(n) _________ tool is a software application designed for documenting system requirements, diagramming current and proposed information systems, scheduling development tasks, and developing computer programs.​

Question 63

 ​Which of the following is not part of the analysis phase of a SDLC? 

A) ​Develop a project schedule 
B) ​Determine system requirements 
C) ​Write requirements report 
D) ​Study the current system

Question 64

 Detailed application specifications can be developed before or after selecting the hardware and software for an information system.​ 

Question 65

 A use case diagram documents the users of an information system and the functions they perform. Any task an actor performs is called a use _______.​

Question 66

 A(n) ____________ system consists of hardware and application software designed to offer a complete information system solution.​

Question 67

 During the design phase of a SDLC, if the project team selects a solution that requires custom programming, the team's systems analysts will create a set of ________ specifications. ​

Question 68

 Information engineering methodology treats an information system as a collection of objects that interact to accomplish tasks.​ 

Question 69

 The design phase of a SDLC includes all of the following except _________.​ 

A) ​Select hardware and software 
B) ​Develop application specifications 
C) Identify potential solutions​ 
D) ​Write requirements report

Question 70

 Industry standard tools for scheduling and project management include PERT, WBS, and ________.​ 

A) ​TQM 
B) ​BRP 
C) ​ERP 
D) ​Gantt charts

Question 71

 In DFD terminology, a data store is a process that changes data by performing a calculation, updating information, or sorting a list.​ 
a. True 
b. False

Question 72

 Application software for an information system is usually a series of preprogrammed software modules supplied by a software publisher.​ 

Question 73

 In the ________ phase of the SDLC, the project team must figure out how the new system will fulfill the requirements specified in the system requirements report.​

Question 74

 The current standard for object-oriented documentation is referred to as ______.​ 

A) ​XML 
B) ​UML 
C) ​HTML 
D) DSS​

Question 75

 A document called a system requirements report that describes the objectives for the information system.​ 

Question 76

 In DFD terminology, a(n) ____________  entity is a person, an organization, or a device outside the information system that originates or receives data.​

Question 77

 In a DFD, a(n) __________ diagram provides the name of each object, a list of each object's attributes, a list of methods, and an indication of the associations between objects.​

Question 78

 System _________ are the criteria for successfully solving problems identified in an information system.​

Question 79

 Using a ________ support worksheet, the project team can assign scores to each criterion, weight them, and compare totals for all solutions​

Question 80

 The goal of the ____________ phase of a SDLC is to produce a list of requirements for a new or revised information system.​