Deck 5: Business Communication: Creating and Delivering Messages That Matter

Question 1

In American culture, older people tend to experience negative age bias more often than younger people.

Answer 1

True

Question 2

In the context of creating and delivering successful verbal presentations, which of the following statements is true of dynamic delivery?

A)It is a natural skill for everyone.
B)It is uncommon in business presentations.
C)It begins and ends with preparation.
D)It is a nonvibrant form of presentation delivery.

Answer 2

C

Question 3

If you encounter a hostile questioner while giving a presentation, you should avoid:

A)reestablishing eye contact once you have answered the question.
B)pausing for a deep breath before proceeding to answer.
C)using body language that implies you do not wish to interact with the questioner.
D)agreeing to disagree with the questioner and instead seek approval.

Answer 3

A

Question 4

The employees of Marconium Inc. often feel that they cannot comment on the management of the company even though there is no rule that prevents them from being critical about the management. In the given scenario, the employees of Marconium Inc. are facing a(n) _____.

A)physical barrier
B)organizational barrier
C)cultural barrier
D)body language barrier

Question 5

George, the CEO of a company, always uses examples from the Bible to convey his messages to his diverse workforce. He also favors employees who can quote verses from the Bible while talking to him. The non-Christian employees of the company, therefore, feel excluded. From the given information, it can be said that George shows _____.

A)gender bias
B)ethnicity bias
C)age bias
D)disability bias

Question 6

A business email should have a compelling subject line.

Question 7

Lawrence starts his presentation on a new project by comparing the project to a baby. He states that just as parents are careful while taking care of a new baby, managers should be careful during the initial stages of a project. In the given scenario, which of the following types of hooks does Lawrence use to open his presentation?

A)A startling statistic
B)A simile
C)An engaging question
D)An anecdote

Question 8

Kimberly starts a presentation on child safety by sharing that "more than 200 million children today are child laborers, and 73 million of these children are below 10 years. Can we do anything about these numbers?" This makes the audience attentive and responsive throughout the presentation. In the given scenario, which of the following types of hooks does Kimberly use to open her presentation?

A)A simile
B)An engaging question
C)An anecdote
D)A startling statistic

Question 9

Marvin, an assistant manager at a nonprofit organization, wanted to start a new project and required funds from his seniors. However, his seniors thought that he was not responsible enough to handle either the funds or the workload. They assumed him to be a carefree individual with a laid-back attitude toward work. Therefore, they rejected his request. In the given scenario, Marvin most likely faced _____.

A)language barriers
B)organizational barriers
C)physical barriers
D)perceptual barriers

Question 10

Who among the following individuals uses nonverbal communication?

A)Winston, who uses technical jargon that is often difficult for his colleagues to understand
B)Rudolf, who communicates with his employees through his secretary
C)Herbert, who maintains eye contact with his employees while talking to them
D)Brian, who has difficulty expressing his ideas due to language differences

Question 11

George, the CEO of an electronics company, wants to invest in an experimental technology that could provide the company with a huge profit if it becomes successful. However, the board of directors is skeptical about the success of this technology and refuses to support George's proposal. Which of the following communication barriers does George face in the given scenario?

A)A physical barrier
B)A perceptual barrier
C)An organizational barrier
D)A body language barrier

Question 12

Ideally, the opening of your business presentation will summarize your key points.

Question 13

Before starting his presentation on the benefits of taxi services, Mark engages the spectators by asking them to imagine themselves driving in a drunken state. He goes on to ask them the possible outcomes that they can imagine. This exercise ensures that Mark gets the spectators' complete attention. In the given scenario, Mark uses _____ to open his presentation.

A)audience involvement
B)statistics
C)engaging questions
D)a simile

Question 14

Lawrence wants to pursue a law degree in a renowned law school in her city. She writes an application to the dean of the school. However, she is unsure if the dean is male or female, and therefore, she decides to address the dean by his or her official title. In this scenario, which of the following biases is Lawrence avoiding?

A)Age bias
B)Ethnicity bias
C)Gender bias
D)Race bias

Question 15

In the context of business presentations, to listen better one should take as many notes as possible.

Question 16

As globalization gains speed, intercultural communication will become less important to business success.

Question 17

A business email should have as many attachments as possible to communicate a message.

Question 18

In face-to-face communication, the verbal content of a message conveys much more meaning to the listener than the tone of voice and body language.

Question 19

In the context of business presentations, to listen better one should begin speaking the moment the presenter stops talking.

Question 20

Effective communication happens when one transmits relevant meaning to one's audience.

Question 21

Paulina, the CEO of a steel company, invites Joseph, the representative of a potential partner firm, to visit her company. She is careful not to stress on Joseph's religious background as a means to start off a conversation. Instead, she maintains a strictly professional conversation with Joseph and stays neutral to his religious background. Which of the following biases does Paulina avoid in the given scenario?

A)Gender bias
B)Ethnicity bias
C)Age bias
D)Disability bias

Question 22

Martin, the CEO of a company, always uses statements such as "The manager who trusts his employees will earn the respect of his employees" and "The best employee is he who listens to his boss" while addressing his employees. Given this information, it can be concluded that Martin shows _____.

A)age bias
B)ethnicity bias
C)gender bias
D)race bias

Question 23

In the context of the various roles employees take up in an organization, who among the following is most likely to spend a lot of their time listening?

A)Weekly employees
B)Executives
C)Hourly employees
D)Managers

Question 24

Fiola is undergoing a special training session to understand the theory of relativity. Mark is Fiola's tutor, who conducts the training sessions for her. Mark uses jargon that makes it difficult for Fiola to comprehend the theory. In this scenario, which of the following communication barriers is most likely interfering with Fiola's understanding of the theory?

A)Language barriers
B)Physical barriers
C)Cultural barriers
D)Perceptual barriers

Question 25

Callie, an assistant supervisor in an automobile company, wants to actively contribute to the growth of the company by suggesting some changes in its administrative policies. However, she does not get the opportunity to do so because of a high power distance in the company. In the given scenario, Callie faces a(n) _____.

A)cultural barrier
B)physical barrier
C)body language barrier
D)organizational barrier

Question 26

__________has a high channel richness, and especially with state-of-the-art equipment, it conveys much of the richness of actually being there.

A)Emailing
B)Videoconferencing
C)Blogging
D)Texting

Question 27

Denise, the head of the marketing team of a company, holds a team meeting to thank all employees for their active participation in the corporate social responsibility activities organized by the company. While addressing the employees, Denise is careful not to use words such as "young" and "old." Instead, she uses words like "energetic" and "dynamic" to express enthusiasm. Which of the following biases is Denise avoiding in the given scenario?

A)Gender bias
B)Ethnicity bias
C)Age bias
D)Race bias

Question 28

Which of the following scenarios exemplifies a nonverbal communication that is most likely to have a negative impact on the outcome of a conversation?

A)Tim leans forward while speaking to his project manager about their team's recent project outputs.
B)Angie maintains sustained eye contact with her firm's American client during her presentation.
C)Vincent maintains a low tone of voice when he is angry with his colleague, Keith.
D)Rudolph fidgets frequently when he delivers a PowerPoint presentation to his sales team.

Question 29

Maurice, the marketing head of a nonprofit organization, always begins his presentation on a project by sharing a lesser-known fact about the issue that the project focuses on. This helps the members of the audience get a better picture of the importance of the issue and makes them more attentive. Given this information, it can be assumed that Maurice uses _____ to open his presentations.

A)audience involvement
B)a simile
C)a startling statistic
D)an engaging question

Question 30

Jeffery is asked by his supervisor to prepare a presentation on company policies for the orientation program. Jeffrey covers all essential topics and removes any unnecessary information to avoid confusion. In the given scenario, Jeffery is:

A)avoiding the use of slang.
B)evaluating his audience.
C)being concise.
D)avoiding bias.

Question 31

Herbert, a finance analyst at a company, is asked to deliver a presentation to all employees of the company on the procedure involved in filing tax returns. He ensures to keep the language simple and does not use any financial jargon during the presentation. Instead, he uses commonly known terms to convey the message. Which of the following communication guidelines is Herbert following in the given scenario?

A)Avoid bias.
B)Analyze your audience.
C)Avoid the use of slang.
D)Be concise.

Question 32

Miguel has an idea for a new project management software application that can enhance the efficiency of his unit's operations. His supervisor has asked him to present his ideas to the entire unit. Miguel is excited about the opportunity, however, he is a little nervous because he has never presented in front of a big audience, such as his project unit. To mitigate his speech anxiety, Miguel should:

A)improvise during his presentation so that it sounds natural.
B)remind himself that his project unit wants him to succeed.
C)focus on an inanimate object at the back of the room, beyond the audience.
D)play a recorded audio message in his voice alongside the presentation

Question 33

In the context of communication channels, which of the following is a similarity between memos and email?

A)Both have high channel richness.
B)Both can be used when your content is uncontroversial.
C)Both can be used when your content is complex or high-priority.
D)Both ensure that your audience experiences your full message directly.

Question 34

__________is a form of communication that does not involve the use words.

A)Intercultural communication
B)Dynamic delivery
C)Active listening
D)Nonverbal communication

Question 35

Which of the following communication channels should ideally be used when you need to reach a large audience with an important message?

A)Voice mail
B)Telephone conversation
C)Direct marketing
D)In-person presentation

Question 36

Mixter Prix, a multinational company, wants to hire a new salesperson. It posts a job advertisement in a newspaper that states that the company is looking for an older individual who is creative and has a graduate degree in marketing. In the given scenario, Mixter Prix's advertisement shows _____.

A)race bias
B)gender bias
C)ethnicity bias
D)age bias

Question 37

Jim, the CEO of a management firm, needs to deliver a presentation on work ethics to his employees. He has a thorough knowledge of his employees' educational backgrounds. He uses this knowledge to create a presentation that would convey the message to his employees. In the given scenario, which of the following communication guidelines is Jim following?

A)Be concise.
B)Analyze your audience.
C)Avoid the use of slang.
D)Avoid bias.

Question 38

Lucile, the head of a project, starts her presentation on the project by comparing each team member's work to that of a mountaineer climbing the highest peak in the world. In the given scenario, Lucile uses a(n) _____ to open her presentation.

A)anecdote
B)startling statistic
C)simile
D)engaging question

Question 39

Brian has decided to supplement his job application to Wendenlt Corporation with a cover letter to the senior manager of human resources. However, he knows neither the name nor the gender of the senior manager he wishes to address. In this scenario, which of the following is the most appropriate way Brian can address the recipient without displaying gender bias?

A)"Dear Sir/Madam"
B)"To Whom It May Concern"
C)"Dear Senior Manager of Human Resources"
D)"Hi!"

Question 40

Amanda, a client service executive in an advertising company, is unsure if the business relations manager of a potential client is male or female. Therefore, while sending her proposal to the representative, Amanda chooses to address the person by his or her designation. In this scenario, which of the following biases does Amanda avoid?

A)Race bias
B)Ethnicity bias
C)Age bias
D)Gender bias

Question 41

Jake begins his presentation on malnutrition by giving an estimate of the amount of food that is wasted every day in the country. This makes the audience more attentive and responsive throughout Jake's presentation. In the given scenario, Jake uses _____ to open his presentation.

A)audience involvement
B)a startling statistic
C)an engaging question
D)a simile

Question 42

Michael takes his business partner Denver, who hails from a South Asian country, for dinner to a fine-dining restaurant. He assumes that being a Christian, Denver would not have a problem with consuming alcohol. However, Michael is unaware that Denver is a teetotaler. Which of the following biases does Michael show in the given scenario?

A)Age bias
B)Gender bias
C)Disability bias
D)Ethnicity bias

Question 43

Diana has to give a presentation on air pollution and its effects. She begins the presentation by asking the spectators to imagine themselves carpooling to work instead of using their individual vehicles. This small exercise helps the audience to relate to the topic at hand. In the given scenario, Diana uses _____ to open her presentation.

A)engaging questions
B)audience involvement
C)similes
D)a statistic

Question 44

To find the right words for a business presentation, the audience needs to be analyzed. One of the factors that should be considered to identify the audiences' needs is the _____ of the audience.

A)age group
B)profession
C)ethnicity
D)character

Question 45

Mercy Eston, a start-up company, has a small office space. Its employees often complain about the lack of personal space because of a congested seating arrangement and lack of a proper ventilation system. In this scenario, the employees of Mercy Eston are most likely facing _____ to communication.

A)perceptual barriers
B)language barriers
C)organizational barriers
D)physical barriers

Question 46

Maverk, a human resources manager at a multinational company, has to explain the ethical policies of the company to a batch of new employees. To convey that the company has a low power distance, he says, "The manager who loses his temper must apologize." From the given statement, it can be inferred that Maverk does not follow the business communication guideline of _____.

A)being concise
B)avoiding bias
C)avoiding slang
D)analyzing one's audience

Question 47

When writing high-impact messages, a _____ is an invaluable tool that you can use to engage your reader's attention whenever you have more than one of anything in your writing.

A)statistical footnote
B)bulleted list
C)block paragraph
D)compelling story

Question 48

In the context of the various roles employees take up in an organization, who among the following is least likely to spend most of their time listening?

A)Senior executives
B)Hourly employees
C)Managers
D)Salespeople

Question 49

Rubin, a freelance software developer, has a meeting with an independent bakery owner to discuss a potential project. Before meeting with the client, Rubin does a thorough research on the client's business and the client's educational background. He develops his proposal accordingly, ensuring to use common words instead of technical jargon. In the given scenario, which of the following communication guidelines does Rubin follow?

A)Avoid bias.
B)Avoid the use of slang.
C)Be concise.
D)Analyze your audience.

Question 50

Which of the following communication channels should ideally be used when you must communicate lengthy or detailed uncontroversial information?

A)Telephone conversation
B)In-person presentation
C)Voice mail
D)Memos

Question 51

David, a German, and Rohit, an Indian, are representing their respective countries in a global summit. Unaware of each other's social practices, both David and Rohit are not able to communicate properly with each other. During lunch, Rohit eats bread with his hand, whereas David uses a fork and knife. This further hampers their impression of each other. Which of the following communication barriers are David and Rohit facing in the given scenario?

A)Perceptual barriers
B)Organizational barriers
C)Physical barriers
D)Cultural barriers

Question 52

In the context of active listening, one of the dos for better listening is the use of _____.

A)nonverbal communication
B)indirect feedback
C)dynamic delivery
D)in-person presentation

Question 53

Michael has excellent oratory skills. He is well-spoken and very innovative. However, people are often distracted by his odd mannerisms while speaking, such as his constant foot movement, his slouched posture, and his habit of biting nails. In the given scenario, people get distracted because of _____ to communication.

A)perceptual barriers
B)organizational barriers
C)body language barriers
D)physical barriers

Question 54

Which of the following communication channels should ideally be used when the content is uncontroversial and a quick response regarding relatively simple issues is required?

A)Telephone conversation
B)Texting
C)Videoconferencing
D)Face-to-face meeting

Question 55

Olivia, the CEO of a company, uses words such as "she" and "her" to refer to a manager or an employee in the general sense. She also uses feminine examples in all her emails to the entire company. As a result, the male employees of the company feel excluded. Given this information, it can be concluded that Olivia shows _____.

A)ethnicity bias
B)nationality bias
C)age bias
D)gender bias

Question 56

The finance and marketing departments of a company are required to collaborate on a project. However, the two teams face significant challenges while trying to communicate with each other because of the use of jargon specific to each department. In the given scenario, which of the following communication barriers do the teams face?

A)Organizational barriers
B)Physical barriers
C)Language barriers
D)Perceptual barriers

Question 57

Andrew wants to give some constructive feedback to his superiors about improving the work environment. However, he is reluctant to do so because his supervisors are nonresponsive to team members' queries and suggestions. In the given scenario, Andrew faces a(n) _____.

A)cultural barrier
B)physical barrier
C)body language barrier
D)organizational barrier

Question 58

Gimn Sphere, a content development firm, rents a small building and moves its marketing team there to make room for new content developers. The new building is smaller than Gimn Sphere's main office, with smaller cubicles and a poor heating system. The marketing team members are unhappy with the new environment, which directly affects their productivity. In the given scenario, the marketing team is most likely facing _____ to communication.

A)organizational barriers
B)perceptual barriers
C)physical barriers
D)language barriers

Question 59

Bill, a marketing analyst in Godren Inc., is required to address all employees of the company on their sales targets for the next fiscal quarter. To help employees get a clear understanding of their targets and reduce any pressure on them, Bill decides to use several jokes and innuendos that are not received well by his supervisors. In the given scenario, which of the following communication guidelines does Bill not take into consideration?

A)Avoid slang.
B)Be concise.
C)Avoid bias.
D)Maintain eye contact.

Question 60

The content manager of a company promotes an inexperienced young employee over an experienced older employee to the position of assistant content manager without performing any assessment of both employees' work history and aptitude for the job. He only states that the team needs a young individual who is quick in his work. Which of the following biases does the content manager show in the given scenario?

A)Age bias
B)Gender bias
C)Race bias
D)Ethnicity bias

Question 61

Fiona, an industrial psychologist, is asked to give a presentation on the benefits of healthy colleague relationships to the employees of a textile company. In her presentation, Fiona uses various technical terms, all related to the subject of psychology, because of which the employees find it difficult to understand her and quickly lose interest in the presentation. In the given scenario, the employees of the textile company face a(n) _____ to communication.

A)perceptual barrier
B)language barrier
C)organizational barrier
D)physical barrier

Question 62

Which of the following practices should ideally be followed when giving a business presentation?

A)Telling the audience the key points before launching into the body of the presentation.
B)Including as many key points as possible and reducing the usage of graphs and tables in the body of the presentation.
C)Letting the audience ask as many questions as possible at the beginning of the presentation.
D)Sharing an interesting anecdote or revealing a startling statistic to hook the audience at the end of the presentation.

Question 63

Lumber Nu, a textile company, posts a job opening for a marketing manager in a newspaper. The advertisement states that the company requires young and dynamic individuals who would bring new ideas into the company. In the given scenario, Lumber Nu's advertisement shows _____.

A)age bias
B)ethnicity bias
C)gender bias
D)race bias

Question 64

_____, as a communication channel, has the highest level of channel richness and is used when the message to be communicated is personal, emotional, or high-priority.

A)Voice mail
B)A face-to-face meeting
C)A text message
D)A memo

Question 65

Robert starts his presentation on business ethics by comparing the ethical policies of a business to an airplane ride without any turbulence. Just like the absence of turbulence makes the journey more enjoyable, ethical policies help ensure smooth functioning of the business. In the given scenario, Robert most likely uses a(n) _____to open his presentation.

A)simile
B)engaging question
C)startling statistic
D)anecdote

Question 66

Kenneth prepares a PowerPoint presentation for the board meeting by adding only the essential information and discarding any unnecessary details that could confuse the board members. He ensures to keep his sentences short but not at the expense of completeness. In the given scenario, which of the following communication guidelines is Jeffrey following?

A)Evaluate your audience.
B)Avoid bias.
C)Avoid the use of slang.
D)Be concise.

Question 67

In the context of communication barriers,__________can range from a document that looks like a wall of type to a room that's freezing cold.

A)physical barriers
B)language barriers
C)perceptual barriers
D)organizational barriers

Question 68

The management of Minstrel Magik, an event management company, ensures to use gender-neutral language in its emails to both customers and employees. In the given scenario, it can be inferred that the management follows the business communication guideline of _____.

A)avoiding bias
B)avoiding slang
C)analyzing one's audience
D)being concise

Question 69

Brian, an industrial psychologist, begins a session on business environment by involving attendees in the conversation by asking them to imagine themselves working in a cramped office with a controlling boss. He then continues his presentation using the responses from the attendees. In the given scenario, Brian uses _____ to open his presentation.

A)engaging questions
B)a simile
C)audience involvement
D)startling statistics

Question 70

The various ways in which a message can be sent, ranging from one-on-one in-person meetings to Internet message boards, are called__________.

A)meeting points
B)message transmitters
C)communication channels
D)personalized anchors

Question 71

In the context of creating and delivering successful verbal presentations, which of the following is a suggestion for effective hooks at the opening of a presentation?

A)A question and answer session
B)Identifying familiar faces in the audience
C)A relevant simile
D)Use of passive voice

Question 72

Which of the following tips should be considered while writing high-impact business messages?

A)Use the passive voice when writing your message.
B)End sentences with prepositions when it sounds natural.
C)Indent the first sentences of all your paragraphs.
D)Do not use block paragraphs.

Question 73

Maurice, a project manager, organizes a video conference in his office to discuss a new project with his team. During the meeting, his team members complain that his office is freezing cold and that they are not able to focus on the discussion. Which of the following types of communication barriers is Maurice's team experiencing in the given scenario?

A)An organizational barrier
B)A physical barrier
C)A language barrier
D)A perceptual barrier

Question 74

In the context of creating and delivering successful verbal presentations, which of the following is a tip for dynamic delivery?

A)Slow down and listen to yourself.
B)Memorize the material word for word.
C)Avoid looking directly at the audience at any point during your delivery.
D)Keep your voice and facial expressions the same throughout the delivery.

Question 75

During his English class, Ingrid was struggling to focus on the presentation given by his professor as the classroom was freezing cold and his table was creaking. In this scenario, the cold and the table are both _____ to communication.

A)perceptual barriers
B)physical barriers
C)body language barriers
D)organizational barriers

Question 76

To strike the right tone while writing a business message, it is suggested that an individual:

A)avoids contractions such as "I'll" or "don't" as they are informal.
B)uses the active voice to facilitate concise communication.
C)avoids the usage of common words to explain a situation.
D)uses technical jargon to convey excellent technical knowledge.

Question 77

Tanya is planning a presentation on the best practices in communication. After much thought, she decides to restrict herself to just three key points. The reason behind Tanya sticking to just a few key points in her presentation is because:

A)speakers lose credibility with more than four points.
B)it limits the scope for questions after the presentation.
C)audiences can only absorb about two to four main points.
D)detailed ideas cannot be explained through a presentation.

Question 78

In the context of challenges to effective communication, the term _____ refers to any interference that causes the message you send to be different from the message your audience understands.

A)noise
B)deflate
C)tardiness
D)clone

Question 79

When George, an American, went to represent his company in a global conference that was being held in Germany, he was unaware of the social practices of the host country. While talking to a German representative, he used the "ok" gesture, which created tension and uneasiness between him and the German representative. Which of the following communication barriers did George most likely face in the given scenario?

A)An organizational barrier
B)A cultural barrier
C)A perceptual barrier
D)A physical barrier

Question 80

Richard, the sales manager of a toy company, wanted to put forward an idea for improving the sales of the products to the board of directors. However, when he was presenting the idea in the monthly team meeting, the board members were not able to concentrate as they got distracted by Richard's slouched posture, his inability to look them in the eye, and his constant foot movement. In the given scenario, which of the following communication barriers prevented the board members from paying attention to Richard's idea?

A)Body language barriers
B)Physical barriers
C)Language barriers
D)Organizational barriers