Deck 10: Enhancing Team Meetings

Question 1

The Journalists' Six Questions technique is best utilized during which step of the problem solving process?

A)Identify and define the problem
B)Analyze the problem
C)Generate possible solutions
D)Select the best solution

Answer 1

A

Question 2

are a comprehensive set of rules that prescribe how to take action on specific issues that come before the group.

A)Meeting agendas
B)Problem solving structures
C)Decision making trees
D)Parliamentary procedures

Answer 2

D

Question 3

During their problem solving meeting,the group has finished analyzing the problem and is now in the brainstorming process.Marty offers up an idea and Annie,another group member,shouts,"That is a fantastic idea!" Based on this example,what should this group keep in mind when brainstorming?

A)It's important to offer constructive criticism rather than praise.
B)Praise only the ideas that you believe are feasible solutions.
C)Avoid any criticism or evaluation.
D)Each idea should be praised as well as constructively criticized.

Answer 3

C

Question 4

When referring to the concepts of structure and interaction,your textbook recommends .

A)having more structure than interaction
B)having more interaction than structure
C)having a balance of structure and interaction
D)starting the meeting with structure, but ending the meeting with interaction

Question 5

After defining the problem Bart's problem solving team started brainstorming about possible solutions.Which step to effective problem solving did Brat's team skip?

A)Identify problem
B)Analyze problem
C)Test solutions
D)Select solution

Question 6

If a team examines the causes,effects,symptoms,history,and other information that will inform the team about how to best solve the problem,the group is conducting a _.

A)solution analysis
B)problem definition
C)problem analysis
D)solution generation

Question 7

When deciding whether to have a meeting,which of the following is NOT listed as a reason to hold a meeting?

A)When collaboration is needed
B)When the task or project is complex
C)When people may resist a decision or a proposed solution
D)When people are embroiled in tension and conflict

Question 8

Ralph is setting the agenda for his upcoming department meeting and does not know where to place the quarterly reports and status updates,which can be distributed by memo or email if needed.Where should Ralph place the reports on the agenda?

A)In the middle
B)At the end
C)In the very beginning
D)The second item discussed

Question 9

During which phase in the problem solving process should you develop a clear action plan and make a written list of who should do what?

A)Identify and define the problem
B)Analyze the problem
C)Select the best solution
D)Test and implement the solution

Question 10

A structured conversation among a small group of people who gather to accomplish a specific task is referred to as a(n) .

A)gathering
B)interaction
C)meeting
D)group

Question 11

Which of the following is a characteristic of structure?

A)A well organized agenda keeps the meeting on schedule.
B)There is much talk and participation from the group members.
C)Manages the give-and-take of discussion.
D)Manages relationships and reactions to the task.

Question 12

is the final step in the problem solving process.

A)Identify and define the problem
B)Analyze the problem
C)Select the best solution
D)Test and implement the solution

Question 13

Rick does not like his weekly staff meeting because they last for hours and nothing seems to ever get done.The whole staff discusses each topic and there are lengthy give-and -takes between each department member.Rick's staff meeting suffers from too much .

A)cohesion
B)structure
C)interaction
D)communication

Question 14

The process of overcoming obstacles to achieve a goal is referred to as .

A)meeting agendas
B)problem solving
C)decision making
D)solution focused

Question 15

When should an agenda be distributed?

A)Before the meeting
B)After the meeting
C)During the meeting
D)Near the end of the meeting

Question 16

Too much ,and meeting members experience the chaos of unbridled,unfocused talk: it's hard to stay on task.Too much ,and one person dominates,the team loses freedom to listen and respond with sensitivity to what others are saying.

A)structure; interaction
B)interaction; structure
C)talking; status
D)relational focus; task focus

Question 17

A written list of issues,questions,information,or topics to be discussed or tasks to be completed in a meeting is referred to as a(n) .

A)reference document
B)agenda
C)gatekeeper
D)formal document

Question 18

According your textbook which of the following is NOT one of the common goals of a meeting?

A)Sharing information
B)Taking action
C)Discussing information
D)Resolving conflict

Question 19

Which of the following is NOT a method suggested by your textbook to whittle down a long list of possible solutions?

A)Rank solutions
B)Rate solutions
C)Vote on solutions
D)Randomly select solutions

Question 20

A team has just been assembled to determine how to make their customer service center more efficient.The first question that was posed was "What is the specific problem that concerns us?" After spending time answering that question,they then moved on to the question of "What do we want more or less of?" What phase in the problem solving process is this group in?

A)Identify and define the problem
B)Analyze the problem
C)Generate possible solutions
D)Select the best solution

Question 21

Rose is considered an effective team member by the other people in her problem solving team. Which of the following actions is something Rose does NOT do as an effective team member?

A)Reminds the group what the goal is.
B)Goes off on tangents.
C)Seeks out differences of opinions.
D)Tries to involve everyone in the discussion.

Question 22

According to your textbook,which of the following is NOT listed as a reason as to why the nominal- group technique often produces better results than traditional brainstorming?

A)Nominal group technique does not allow for verbal or nonverbal criticism.
B)It does not allow for the piggybacking of ideas.
C)It often results in more ideas being generated.
D)Some people are apprehensive or nervous to speak up during meetings.

Question 23

You should hold not hold a meeting if uncertainty is high.

Question 24

The major advantage of a decision reached by consensus is that .

A)it takes time to develop
B)it requires conflict management skills
C)it's a quick and efficient method to reach a decision
D)team members are more likely to be satisfied with the outcome

Question 25

While facilitating a meeting,Blakely is making it a point to clarify any misunderstandings and emphasize areas of agreement.According to your textbook,what strategy is Blakely using to reach group and team consensus?

A)Keep the group oriented towards its goal
B)Listen to the ideas of others
C)Promote honest dialogue and discussion
D)Seek out differences of opinion

Question 26

Which of the following is true of consensus?

A)All group members can support a course of action.
B)The decision is determined by majority vote.
C)Team members are less satisfied with the decision.
D)100 percent of the group voted for the proposal.

Question 27

Which of the following is recommended as a way to avoid groupthink?

A)Assign someone to be a devil's advocate.
B)Do not challenge ideas.
C)Do not allow others from the outside to review your decisions.
D)Consider only the cons of an idea.

Question 28

Another term for the nominal group technique is .

A)silent brainstorming
B)verbalized brainstorming
C)evaluative brainstorming
D)absentee brainstorming

Question 29

Which of the following is NOT listed as an essential skill to facilitate meeting interaction?

A)Be a gatekeeper
B)Structure interaction
C)Monitor time
D)Be an initiator

Question 30

During a team meeting,Colt raises his hand and says,"Can someone please summarize what we've accomplished so far?" This statement is an example of what key strategy?

A)Consensus building
B)Gatekeeping
C)Metadiscussion
D)Reviewer

Question 31

A meeting that is off topic,has no agenda,or runs too long needs more structure

Question 32

All meetings have structure,but not all meetings have interaction.

Question 33

Tim's group is trying to reach consensus on a very important decision that will impact the entire company.Sensing that people are agreeing with other group members just to avoid conflict,Tim begins to seek out differences of opinion and tries to involve everyone in the conversation.What strategy is Tim using to help his group reach consensus?

A)Keep the group oriented towards its goal
B)Listen to the ideas of others
C)Promote honest dialogue and discussion
D)Remind the group what the goal is

Question 34

You should hold a meeting when people may resist a decision or a proposed solution.

Question 35

Patti is facilitating a meeting that it is being dominated by Mike,a senior director.Patti politely says to him,"Mike,thanks for sharing,but I'd like to hear what others have to say." In this example,what role is Patti playing?

A)Timekeeper
B)Gatekeeper
C)Elaborator
D)Orienter

Question 36

Which of the following is discussed as a cause of groupthink?

A)One team member is very persuasive.
B)The group is using electronic brainstorming.
C)Someone from the outside evaluates the group's decisions.
D)Team members are critical thinkers.

Question 37

Research suggests that electronic brainstorming generate than traditional face-to- face groups.

A)more ideas
B)fewer ideas
C)better ideas
D)equal amount of ideas

Question 38

The primary difference between the nominal group technique and the Delphi technique is that .

A)the nominal group technique includes meeting face-to-face, whereas the Delphi technique shares ideas in writing or via email.
B)the nominal group technique allows for the evaluation of ideas, whereas there is no evaluation in the Delphi technique.
C)the Delphi technique must involve computers, whereas the nominal group technique requires face-to-face communication.
D)the Delphi technique requires an outside facilitator, whereas the nominal group does not.

Question 39

The Delphi technique includes _.

A)silent brainstorming by individuals followed by sharing ideas with the group
B)interviewing experts on the topic to gain their insights
C)sharing ideas in writing or via email and not meeting face-to-face
D)shouting out as many ideas as possible within a given time frame

Question 40

A group CANNOT have too much interaction.

Question 41

When facilitating a brainstorming session,it is important to never set a time limit.

Question 42

Groupthink can occur when team members are overly interested in the topic.

Question 43

A key step in the brainstorming process is to evaluate all ideas.

Question 44

Ross wrote out a list of issues,questions,and topics to structure the meeting.This is an example of an agenda.

Question 45

Both traditional brainstorming and the nominal group technique can be used at any phase of the problem-solving process.

Question 46

A gatekeeper encourages less talkative members of a meeting to participate.

Question 47

Every meeting should have a goal.

Question 48

An effective meeting leader is generally more of a facilitator than a dictator.

Question 49

The Delphi technique is also referred to as "silent brainstorming."

Question 50

Effective groups do NOT experience conflict.

Question 51

During the start of her group's problem solving meeting Kelley asked the other members the "who,what,when,where,why and how" of the problem.Kelley was helping her group analyze the problem.

Question 52

Ronnie is writing the agenda for his quarterly department meeting.He should keep it secret and surprise the other members with the agenda when they arrive at the meeting.

Question 53

Almost every problem can be phrased in terms of something you want more or less of.

Question 54

According to your book agenda items should be written as questions.

Question 55

Using the metadiscussion technique can be detrimental to a team's focus.

Question 56

Much research seems to suggest that oral brainstorming results in fewer ideas than silent brainstorming techniques.

Question 57

Dewey's approach to problem solving as defined in your textbook has been found by researchers to be the single most effective way of problem solving.

Question 58

Consensus occurs when all group members can support a course of action.

Question 59

When utilizing electronic brainstorming,members feel less fear or anxiety about being criticized for unconventional ideas.

Question 60

The most challenging agenda item should be placed first to get everyone involved.

Question 61

List and describe the five reasons to hold a meeting.

Question 62

What is structure? What is interaction? What are the effects of having too little or too much of either?

Question 63

John Dewey lists five steps in the problem solving process.List and briefly describe each step.

Question 64

Define groupthink and list the five strategies for avoiding groupthink.

Question 65

A team is struggling to make a very important decision.You are hired to help the group reach consensus.List and describe the strategies that you would use to help the group reach consensus.

Question 66

Dana has the following items she needs to place on the agenda for the upcoming team meeting.What order should the items be placed in according to your textbook?
-Quarterly Reports (Information)
-New employee benefits (Positive Challenging Issue)
-Recent training feedback (Involves Everyone)
-Discussion over team budget (Negative Challenging Issue)

Question 67

Describe what parliamentary procedures are and when they should be utilized..

Question 68

List the rules of traditional brainstorming.

Question 69

Your book lists traditional brainstorming,the nominal group technique,the Delphi technique,and electronic brainstorming as methods for structuring creative meetings.Define each method and provide an advantage and a disadvantage for each.

Question 70

What are the three methods described by your textbook for whittling down the number of possible solutions? List and describe each.