Deck 8: Interviewing Types

Question 1

A document outlining the specific skills required for and basic duties of a particular position is referred to as a(n) .

A)job description
B)employment document
C)hiring document
D)occupational handbook

Answer 1

A

Question 2

Skills that are useful in a variety of jobs and positions are referred to as .

A)adaptive skills
B)transferable skills
C)job-related skills
D)organizational skills

Answer 2

B

Question 3

Sue is a personal trainer at a local gym and she typically conducts and interview with all new clients. According to your textbook which of the following best describes the goal Sue has for the interviews.

A)Investigate and issue
B)Conduct research to identify a pattern
C)Diagnose and to solve a problem
D)Learn why employees leave an organization

Answer 3

C

Question 4

Because she knew that they could speak positively about her skills and abilities,Courtney listed her previous supervisor,a former professor,and her pastor on her resume.These individuals are called .

A)references
B)friends
C)associates
D)colleagues

Question 5

After conducting a information gathering interview,which of the following is NOT recommended by your textbook?

A)Express thanks
B)Process your notes
C)Follow up
D)Begin the process again

Question 6

According to your text,the best way to identify a person for a career-search information interview is to.

A)use only your strong ties
B)use only your weak ties
C)use both your strong and weak ties
D)use neither your strong or weak ties

Question 7

Fred's uncle has given him the contact information to a buyer for Macy's.Fred wants to interview the contact to gain information about what he needs to do to become a buyer at Macy's himself.According to your textbook,Fred should make contact by .

A)sending an email
B)mailing a letter
C)contacting them on Facebook
D)calling them on the phone

Question 8

The 70:30 ratio rule suggests that .

A)the interviewer should speak 70 percent of the time, while the interviewee should speak 30 percent of the time
B)the telephone interview should last approximately 70 minutes, while the face-to-face interview should last approximately 30 minutes
C)the face-to-face interview should last approximately 70 minutes, while the telephone interview should last approximately 30 minutes
D)the interviewee should speak 70 percent of the time, while the interviewer should speak 30 percent of the time

Question 9

What are the three elements of conducting a job interview?

A)Open the interview, close the interview, obtain feedback
B)Open the interview, process the interview, close the interview
C)Open the interview, obtain feedback, process the interview
D)Open the interview, obtain feedback, develop action plans

Question 10

Along with her resume,Marsha included a document that argues that she is the best fit for the position.In this document,she also explains how her skills and knowledge fit perfectly with the posted position.This document is referred to as a(n) .

A)resume
B)cover letter
C)personal mission statement
D)pamphlet

Question 11

A focused,structured conversation whose goal is to seek out information from another person is referred to as a(n) .

A)exit interview
B)information-gathering interview
C)career-search information interview
D)task-gathering interview

Question 12

Which of the following is NOT one of the types of skill described in your textbook that should be highlighted in a job interview?

A)Transferable skills
B)Adaptive skills
C)Job-related skills
D)Organizational skills

Question 13

Patty is leaving her organization after 15 years.She has always been a valued employee and as such,management would like to determine why she is leaving.What type of interview would be most beneficial in this situation?

A)Exit interview
B)Career-search information interview
C)Job interview
D)Panel interview

Question 14

During an interview with a potential employer,Susan described herself as approachable,warm,loyal,committed,organized,and extremely motivated.What type of skills was Susan emphasizing?

A)Transferable skills
B)Adaptive skills
C)Job-related skills
D)Organizational skills

Question 15

While interviewing for a position in XYZ Co's Training and Development department,Steve highlighted his experience in conducting needs assessments and with curriculum development and presentational speaking.What type of skills was Steve highlighting?

A)Transferable skills
B)Adaptive skills
C)Job-related skills
D)Organizational skills

Question 16

A concise,well organized written description of your background,training,and qualifications for a job is referred to as a(n) .

A)cover letter
B)personal history document
C)career objective
D)resume

Question 17

According to your textbook,most employers look at a resume for about how long?

A)Five minutes
B)Half an hour
C)Three minutes
D)Less than a minute

Question 18

An interview in which you gather information about careers,jobs,and organizations and network with others so that you will have a job when you are ready for one is referred to as a(n) .

A)exit interview
B)career-search information interview
C)future-oriented interview
D)research-based interview

Question 19

Which of the following is NOT a recommendation given by your textbook when trying to make a positive first impression?

A)Cover tattoos
B)Be well groomed
C)Wear ample amounts of jewelry
D)Wear clean, pressed, modest clothes

Question 20

Which of the following is NOT listed as one of the worst ways to look for a job?

A)Using the internet
B)Answering ads in a trade journal
C)Knocking on the door of any employer, factory, or office that interests you
D)Mailing out resumes to employers at random

Question 21

Identifying the interview goal,analyzing the individual's performance,and arranging the interview are steps to conduct which type of interview?

A)Exit interview
B)Appraisal interview
C)Information-sharing interview
D)Job interview

Question 22

During an appraisal interview,Bertha explained the various problematic behaviors that she has observed to her employee.After explaining these behaviors,Bertha asks "Do you agree that this is a problem?" Which step in the problem-solution approach is best reflected by her statement?

A)Describe the problematic behavior
B)Get agreement that a problem exists
C)Mutually discuss alternative options
D)Mutually agree on action to be taken to solve the problem

Question 23

According to your textbook,when trying to make a positive first impression,what should you be mindful of when representing yourself using technology such as Facebook,Myspace,and YouTube?

A)Make sure the picture you use is up-to-date.
B)Make sure the manner which you present yourself online is consistent with your interview persona.
C)Make sure the information you provide online matches your resume.
D)Make sure that your profile does not mention any competitors of the organization for which you are applying.

Question 24

According to sociologist Mark Granovetter,your main job contacts will be close friends and relatives.

Question 25

Conducting a career-search information interview is a way for those in an organization to get to know you even when a job is not available.

Question 26

As a doctor in a neighborhood clinic Linda should do exit interviews with every client she sees.

Question 27

Which of the following questions does a gap analysis need to answer?

A)What were the employee's expectations for the past year? Why was he or she given these expectations? Where is the gap?
B)Where is the employee's performance now? Where does the employee's performance need to be? What is causing this gap?
C)How has the employee performed since being hired? How has the employee improved? How can we continue to get improvement from the employee?
D)Where is the employee's performance now? What are the employee's future goals? How has the employee improved?

Question 28

Of the three interview types,an information-gathering interview is the most common and is one that leaders use daily.

Question 29

Which of the following questions should NOT be asked by an interviewee?

A)What priorities will need to be addressed immediately in this position?
B)What types of people tend to excel here?
C)How long was the previous person here?
D)How much will I be paid?

Question 30

Which of the following is NOT a suggestion for preparing and sending thank you notes?

A)Use quality paper and envelopes
B)Wait one week following the interview
C)Keep the note friendly
D)Use a formal salutation

Question 31

According to your textbook,why is it important to ask for the job that you have just interviewed for?

A)The interviewer expects the question.
B)Doing so puts pressure on the interviewer to give you an immediate answer.
C)In the interviewer's mind, it reinforces your commitment to a particular position.
D)It makes the interviewer feel awkward, which helps him or her to remember you once all interviews are finished.

Question 32

You should dress for a career-search information interview in the same way you would for a job interview.

Question 33

According to your textbook,why is it important to discuss alternative solutions during an appraisal interview?

A)People are more likely to adopt solutions they generate than solutions imposed on them.
B)The law states that this step must be performed.
C)People will be more likely to adopt solutions they feel are imposed on them.
D)Imposing solutions is effective as long as the employee feels that he or she has had a chance to verbalize their opinion.

Question 34

Make it timely,make it specific,make it frequent,and be sensitive are all strategies to deliver what type of feedback during an appraisal interview?

A)Corrective feedback
B)Supportive feedback
C)Negative feedback
D)Developmental feedback

Question 35

As the interviewer,it is important that you talk 70% of the time and let the interviewee talk 30% of the time.

Question 36

During a performance review,Rhoda stated to her employee "Your work on the internal audit was exceptional and I continue to be impressed with the level of detail on all of your projects.Keep up the good work." This statement is an example of _.

A)supportive feedback
B)corrective feedback
C)positive-natured feedback
D)standard feedback

Question 37

Feedback with the goal to alter negative or inappropriate behavior is referred to as .

A)supportive feedback
B)corrective feedback
C)standard feedback
D)negative feedback

Question 38

The four A's,which are useful guidelines when listening to corrective feedback,should be utilized in which order?

A)Acknowledge, ask, align, add
B)Ask, acknowledge, add, align
C)Align, add, ask, acknowledge
D)Add, acknowledge, align, ask

Question 39

According to your text,stating the purpose of the appraisal interview occurs in which activity when conducting an appraisal interview?

A)Opening the interview
B)Processing the interview
C)Closing the interview
D)Contacting the interviewee

Question 40

Niki is meeting with her boss to discuss her job performance during the previous year.This type of meeting is referred to as a(n) .

A)exit interview
B)job interview
C)year-in-review interview
D)appraisal interview

Question 41

According to Michael Farr,the best time to search for a job is before anyone else knows about it.

Question 42

One way to ensure a positive first impression is to monitor how you represent yourself using technology such as Facebook,MySpace,or YouTube.

Question 43

It is important to utilize both supportive and corrective feedback to achieve maximum benefit in a performance review.

Question 44

People are more likely to adopt solutions they generate than solutions that are imposed on them.

Question 45

According to a study conducted jointly by the U.S.Department of Labor and the American Association of Counseling and Development,adaptive and transferable skills appear to be more important than job-related skills.

Question 46

Making a good impression starts when you first meet your interviewer.

Question 47

Most employers spend less than a minute - and some only a few seconds - looking at each resume they receive.

Question 48

Research reveals that the formal,top-down approach to evaluating employee performance leads to the most satisfied employees and corrects inappropriate behaviors.

Question 49

It is unprofessional as the interviewee to ever question or given an alternative point of view to an interviewer's perception when they are giving corrective feedback.

Question 50

When preparing for a job interview,the first step is to identify your interview goal.

Question 51

Acknowledging changed behavior serves as reinforcement for continued behavioral change.

Question 52

According to your textbook Ronald should close his career-search interview by asking for a job.

Question 53

List and define the three different types of interviews.

Question 54

Most appraisal interviews begin with a review of supportive feedback followed by a review of corrective feedback.

Question 55

Mailing out random resumes is an effective way to get a job interview.

Question 56

Receiving supportive feedback makes some people feel nervous.

Question 57

When processing an appraisal interview,the statement "You did a wonderful job working with the interns last year" is an example of a specific message.

Question 58

An appraisal interview is a more sensitive conversation than an information-gathering or a job interview.

Question 59

When preparing an appraisal interview,the first step is to arrange the interview.

Question 60

During an interview for an accounting position,Michelle described her experience with standard accounting practices,such as performing reconciliations.These are considered transferable skills.

Question 61

Define gaps analysis.What three questions must be answered in order to properly conduct a gaps analysis?

Question 62

Briefly discuss the three worst ways to look for a job and the three best ways to look for a job.

Question 63

List and briefly describe each step involved when preparing for a job interview.

Question 64

List and briefly discuss the various activities involved in preparing,conducting,and following up on an information-gathering interview.

Question 65

Briefly describe the four parts of a cover letter.

Question 66

What are the four suggestions given by your book to make a positive first impression?

Question 67

Define the purpose of an appraisal interview and list the three steps to prepare for an appraisal interview.

Question 68

Your textbook lists 5 communication behaviors that have been shown to enhance the effectiveness of an appraisal interview.List and describe these communication behaviors.

Question 69

Describe how to appropriately follow-up after a job interview.

Question 70

Joseph is in an appraisal interview and has just been given some corrective feedback by his superior that he believes is unreasonable.List and describe the four step process Joseph should use to respond.