Deck 5: Adapting to Differences

Question 1

Which of the following is NOT a recommendation for adapting to those with high communication apprehension?

A)Monitor how you perceive quiet people.
B)Provide alternative channels for communication.
C)Inform highly apprehensive individuals of options for interventions.
D)Monitor the quality and quantity of their communication.

Answer 1

D

Question 2

Which of the following would be considered a low context culture?

A)Asian
B)African
C)Southern European
D)Swiss

Answer 2

D

Question 3

Cultures whose members value group or community interests over individual interests are called .

A)Collectivistic cultures
B)Polychronic cultures
C)Individualistic cultures
D)Monochronic cultures

Answer 3

A

Question 4

The primary difference between a high-context culture and a low-context culture is that .

A)nonverbal cues are more important in high-context cultures, while low-context cultures rely more on explicit language
B)nonverbal cues are more important in low-context cultures, while high-context cultures rely more on explicit language
C)low-context cultures rely heavily on contextual cues, while high-context cultures use fewer contextual cues
D)high-context cultures enjoy touch, while low-context cultures do not

Question 5

A tendency to advocate strongly for one's own position on an issue and criticize the positions of other people is called .

A)argumentativeness
B)stubbornness
C)devil's advocate
D)message directness

Question 6

If you described a colleague as shy,dry-humored,quiet,and argumentative,you would be describing his or her .

A)personality trait
B)communication trait
C)willingness to communicate
D)communication flaws

Question 7

A learned system of knowledge,behavior,attitudes,beliefs,values,and norms that is shared by a group of people is a(n) .

A)small group
B)organization
C)culture
D)communication trait

Question 8

Any distinguishable,relatively enduring way in which one individual differs from another is called a .

A)personality trait
B)communication trait
C)willingness to communicate
D)difference trait

Question 9

Which of the following is NOT a recommendation for adapting to those with low argumentativeness?

A)Engage them in debate.
B)Play the devil's advocate.
C)Wait for them to speak up.
D)Learn how to argue.

Question 10

Someone who criticizes or opposes something in order to provoke a discussion or an argument is called a(n) .

A)devil's advocate
B)challenger
C)arguer
D)debater

Question 11

You can adapt to those with a high willingness to communicate by .

A)give them opportunity to communicate
B)assume they just don't want to talk
C)refrain from making premature judgments
D)speaker slower and louder

Question 12

Tania is very communicative in her small group at work and with close friends,but she gets very nervous when talking in a large group.Tania has called _.

A)low communication apprehension
B)high public speaking context communication apprehension
C)high communication apprehension
D)low public speaking context communication apprehension

Question 13

The nonverbal cues related to culture that surround and give meaning to messages are called .

A)culture
B)polychronic
C)monochromic
D)cultural context

Question 14

Which of the following is NOT a characteristic of an individualistic culture?

A)People value their own interests.
B)Each person has a great amount of freedom.
C)Decisions are made by the leader.
D)Individuals are held responsible for successes and failures..

Question 15

According to your textbook,a person with a low willingness to communicate is perceived as having all of the following characteristics EXCEPT.

A)Less cooperative
B)Less insightful
C)Less ambitious
D)Less motivated

Question 16

Juan was taught growing up that if he wants a drink of water when he is a guest he should merely stand by the sink and clear his throat or comment on how hot it is.Juan's upbringing is an example of a .

A)nonverbally dependant society
B)low-context culture
C)high-context culture
D)verbally dependant society

Question 17

According to your textbook,an effective leader needs to .

A)keep all messages exactly the same
B)manipulate their audience
C)adapt their message to the audience
D)not waste time worrying about their audience

Question 18

Mike knows that he can be very argumentative.Because he knows this about himself,he has learned to precede his feedback with messages such as "What I am about to say is not intended to be verbally aggressive,but I would like to challenge your ideas." Mike's preceding message is an example of a .

A)devil's advocate
B)feed-forward message
C)context
D)challenge-forward message

Question 19

An individual's natural tendency to initiate communication with others is called their .

A)communication trait
B)personality characteristic
C)choice to communicate
D)willingness to communicate

Question 20

You can adapt to those with a low willingness to communicate by .

A)monitor their communication behavior
B)assume they just don't want to talk
C)refrain from making premature judgments
D)speaker slower and louder

Question 21

Which of the following is NOT true regarding men and women's use of powerful and powerless language?

A)Women use more hedges than men.
B)Women use more tag questions than men.
C)Women use more intensifiers than men.
D)Women use more qualifiers than men.

Question 22

People from tend to have more of a task orientation,while men and women from tend to have more of a social orientation.

A)masculine cultures; feminine cultures
B)feminine cultures; masculine cultures
C)centralized cultures; decentralized cultures
D)decentrailized cultures; centralized cultures

Question 23

To adapt a message aimed at a Generation Y member the speaker should do all of the following: EXCEPT

A)Be direct and straightforward
B)Use trendy terms and jargon
C)Make accountable by delegating tasks
D)Ask their opinion

Question 24

Which of the following is a characteristic of a culture that values a decentralized approach to power?

A)Leadership is spread out among a number of people.
B)There are clear lines of authority in who reports to whom.
C)Decisions are made by the leader.
D)Power is held by one person or a select few.

Question 25

Language that is focused more on the quality of a relationship than on information being exchanged is called language.

A)powerful
B)content
C)powerless
D)relational

Question 26

Betty is facilitating the weekly staff meeting.During the meeting,she states,"Oh,I'm so sorry,I have one more agenda item that I would like to discuss." This statement is an example of what conversational ritual?

A)Ritual opposition
B)Compliments
C)Small talk rituals
D)Ritual apology

Question 27

When adapting to a different culture as an effective leader you should do the following,except .

A)ask questions
B)be patient
C)assume similarity
D)be positive

Question 28

The communication dimension that focuses on the verbal message is called the .

A)relational dimension
B)report talk dimension
C)rapport talk dimension
D)content dimension

Question 29

A person selects their willingness to communicate.

Question 30

According to Hofstede's research,which of the following is a characteristic of a culture that has a greater tolerance for uncertainty?

A)More comfortable taking risks.
B)Enforce rigid rules for behavior.
C)Establish elaborate codes of conduct.
D)High need for structure.

Question 31

According to your textbook a status lens is a(n) .

A)perception of the speaker's status
B)assumption of an individual's marital status
C)perception which leads men to focus prestige and power
D)tendency women had to focus on position and titles

Question 32

A "one-size-fits all" communication style is appropriate and necessary for the twenty-first-century workplace.

Question 33

What makes you unique and different from others in the workplace are the genes you inherited from your parents.

Question 34

A measure of how accepting a culture is of a lack of predictability is the definition of .

A)uncertainty
B)uncertainty avoidance
C)need for stability
D)stability reinforcement

Question 35

Research suggests that people who are willing to communicate are generally perceived more positively than those who are less willing to communicate.

Question 36

Learned,routine scripts that people use when talking and responding to others are called .

A)scripting rituals
B)routine rituals
C)conversational rituals
D)learned rituals

Question 37

Having low communication apprehension means a person is afraid to speak.

Question 38

The primary difference between sex and gender is that .

A)sex refers to biological characteristics, while gender refers to cultural and psychological characteristics
B)sex refers to cultural and psychological characteristics, while gender refers to biological characteristics
C)sex refers to cultural construction, while gender refers to clear genetic coding
D)sex is learned or developed, while gender refers to cultural characteristics that are associated with our biological sex

Question 39

According to Deborah Tannen's research,which of the following is true?

A)Women often use ritual apology to bring others closer.
B)Women often play the role of devil's advocate in conversations.
C)When women complement each other, they do not expect a compliment in return.
D)Women often use report talk to bring others closer.

Question 40

According to your textbook Toyota has a because they value commitment,perseverance,and thriftiness.

A)short-term orientation
B)masculine values
C)feminine values
D)long-term orientation

Question 41

Individuals from low-context cultures may perceive people from high-context cultures as less attractive and trustworthy.

Question 42

Men typically use status lens and women connection lens.

Question 43

All women use powerless language.

Question 44

The US workplace reflects a collectivistic culture.

Question 45

A devil's advocate is an ally whose goal is to help strengthen another's case by pointing out weaknesses.

Question 46

Cultures that have a long-term orientation value thriftiness and perseverance.

Question 47

Competition is an individualistic cultural trait.

Question 48

Powerful language is stereotypically masculine and assertive.

Question 49

A persons level of communication apprehension is consistent across contexts.

Question 50

Individuals from high-context cultures may perceive people from low-context cultures as being pushy and rude.

Question 51

"The power is in the people" reflects a centralized power cultural perspective.

Question 52

Ritual apologies are used to take active responsibility for an action.

Question 53

Research suggests that one in five Americans experience an abnormally high level of communication apprehension in all contexts.

Question 54

People who are argumentative have difficulty thinking critically.

Question 55

All generations communicate the same.

Question 56

Toyota is an example of a-short term orientation.

Question 57

Researchers have found that people in low-context cultures give greater importance to task,or instrumental,issues than do people in high-context cultures.

Question 58

If used wrong ritual opposition can create negative conflict.

Question 59

In high-context cultures,people use more direct messages whereas in low-context cultures,people use more indirect messages.

Question 60

According to your book,on a job,highly argumentative people are viewed negatively.

Question 61

Define willingness to communicate,provide characteristics of individuals with a high/low willingness to communicate,and explain the impact an individual's willingness to communicate can have on the hiring and promotion process.

Question 62

Rose is highly argumentative,compared to Leslie who is low argumentative.How can Rose adapt her communication to Leslie to enhance workplace communication?

Question 63

List the five dimensions of cultural values as identified by Geert Hofstede and provide a brief description for two of the five dimensions.

Question 64

Identify three characteristics of a high-context and a low-context culture.Provide an example of a high-context and a low-context culture.

Question 65

Describe the five steps to make an organization's website culturally friendly.

Question 66

Discuss the status lens and the connection lens,identify which lens is male/female,and provide an example of a status lens and connection lens comment/action.

Question 67

In the statements below,identify the use of a hedge,tag question,or intensifier AND rewrite the statement using powerful language.
-"That was an excellent presentation,wasn't it?"

Question 68

Describe the four conversation rituals identified by Tannen and explain how these rituals can misfire.

Question 69

Define powerful and powerless language.Identify three ways men and women use powerful and powerless language differently.

Question 70

List the six strategies outlined in your textbook for adapting a message to a Generation Y member.

Question 71

Define communication apprehension and identify three ways highly apprehensive individuals tend to behave.

Question 72

Discuss the difference between sex and gender.