Deck 1: Introduction to Enterprise Systems for Management

Question 1

Because of the increasing pressure of global competition, businesses are becoming less integrated and more compartmentalized.

Answer 1

False

Question 2

ERP systems grew primarily out of MRP and MRP II.

Answer 2

True

Question 3

No single information system can support all the needs of a business.

Answer 3

True

Question 4

At the mid-management level, functions are highly structured and the resources are predefined.

Question 5

ERP systems usually don't require businesses to change their business processes.

Question 6

eBusiness is an adaptive technology as opposed to ERP which is a disruptive technology.

Question 7

ERP systems are not much different from conventional software packages like Microsoft Office.

Question 8

ERP II expanded to include B2B functions and EDI.

Question 9

Quantitative requirements are usually much greater at the operational level.

Question 10

It is generally easier for an organization to modify the ERP software to fit their existing business processes.

Question 11

Historically, each department had its own separate computer system that was designed for the specific tasks in that department.

Question 12

The Hershey's example shows the complexity of implementing ERP systems in organizations.

Question 13

Strategic level functions are usually more unstructured.

Question 14

The goal of an ERP system is to integrate data and support all the major functions across the organization.

Question 15

ERP systems today have evolved to the more flexible mainframe and centralized legacy application architecture.

Question 16

In the 1960s and 1970s organizations first began to focus on developing integrated, enterprise systems.

Question 17

In the early days of ERP implementation, management clearly understood the magnitude of organizational issues to consider before and during ERP implementations.

Question 18

ERP implementations usually go beyond technical issues, to include people, process and change issues.

Question 19

One problem with ERP systems is that they do not update data in real-time.

Question 20

During the input phase of an Information System, the people components are most prominent.

Question 21

One roadblock for ERP systems is that they require a substantial investment in order to be successful.

Question 22

An ERP system implementation is less complex than a typical Information System implementation.

Question 23

A database is considered to be one of the key components of an ERP system.

Question 24

The most important lesson learned by Hershey in their ERP implementation was that they should proceed slowly so that nothing is left out during the implementation.

Question 25

In the tiered architecture of an ERP system, the ERP software is actually loaded onto the data tier.

Question 26

As opposed to e-Business systems, ERP systems are focused more on internal process integration.

Question 27

The lowest tier of the ERP tiered architectures is where the database server is located.

Question 28

When ERP software is purchased from a vendor, this is known as a "vendor-driven" architecture.

Question 29

ERP systems are a specific kind of enterprise system to integrate data across all major functions of an organization.

Question 30

In a tiered ERP architecture, users interact with the system via the presentation logic tier.

Question 31

At the start of an ERP implementation, it is important that clear and well-defined data design be communicated to the organization.

Question 32

A goal of ERP systems is to make information flow be both dynamic and immediate.

Question 33

ERP and e-Business are diverse technologies.

Question 34

The architecture of the ERP system is determined well before the ERP software is chosen.

Question 35

One benefit of implementing an ERP system is that the implementations are usually quite similar from one organization to another.

Question 36

ERP represents a(n) adaptive technology.

Question 37

On corporate intranets, ERP functionality is delivered using no internet-based protocols.

Question 38

e-Business is an example of a non-disruptive technology.

Question 39

A(n) ________ is defined as a series of tasks or activities grouped to achieve a business function or goal.

A) software design
B) system prototype
C) business process
D) information system

Question 40

The physical architecture of an ERP system focuses on the efficiency of the system.

Question 41

The ________ approach to implementing an ERP system helps organizations lower the long-term maintenance of the ERP application.

A) RAD
B) layered
C) waterfall
D) data flow

Question 42

A "vanilla" ERP implementation is when the organization decides to implement the ERP software:

A) "as is."
B) quickly.
C) with B2B capabilities.
D) without complex interfaces.
E) with special additions.

Question 43

________ an ERP system during the implementation increases the cost of the system and increases the implementation risks.

A) Integrating
B) Diagramming
C) Delaying
D) Outsourcing
E) Modifying

Question 44

When an ERP system is upgraded, this means that the IT staff will have to upgrade not only the existing application, but also any ________ they have made.

A) modifications
B) protections
C) designs
D) decisions
E) clarifications

Question 45

An ERP architecture consists of both a physical architecture and a(n):

A) labor component.
B) system architecture.
C) database.
D) logical architecture.
E) system documentation.

Question 46

The general goal of an Information System is to convert data into useful:

A) procedures.
B) tools.
C) information.
D) data flows.

Question 47

Which of the following is not a component of an Information System?

A) hardware
B) people
C) data
D) software
E) output

Question 48

The concept of ________ means that clean data can be entered once and then reused across all applications.

A) cross-data reports
B) data integration
C) real-time access
D) data flows
E) system integration

Question 49

ERP systems help to increase the efficiency of the organization and worker productivity by providing a ________ for all corporate data, information, and knowledge.

A) network
B) platform
C) architecture
D) central repository
E) decentralized archive

Question 50

An Information System includes each of the following except:

A) software.
B) culture.
C) hardware.
D) data.

Question 51

Checking inventory is an example of a(n):

A) software function.
B) system function.
C) database.
D) business process.

Question 52

A(n) ________ is a dynamic sub-organization that can be created and eliminated depending on need.

A) strategic group
B) Business Unit
C) department
D) matrix group
E) IT group

Question 53

ERP system implementation failures are often caused by lack of attention to the business processes and the ________ components.

A) interrelated
B) hardware
C) software
D) database
E) people

Question 54

All of the following are components of an ERP system except:

A) tools.
B) hardware.
C) processes.
D) people.
E) databases.

Question 55

ERP systems are ________ which means they can be accessed using a web client.

A) functional
B) cross-functional
C) real-time
D) integrated
E) web-enabled

Question 56

In the tiered architecture, the ERP application is stored on the ________ tier.

A) presentation logic
B) business logic
C) middleware
D) data
E) hardware

Question 57

A strong commitment from ________ is critical for the success of an ERP system.

A) people
B) vendors
C) management
D) users
E) system administrators

Question 58

ERP vendors embed ________ in their software.

A) components
B) data
C) protocols.
D) best practices
E) upgrades

Question 59

ERP systems integrate a business' processes across their:

A) system boundaries.
B) functional dependencies.
C) value chain.
D) sales activities.

Question 60

During the 1960s and 1970s most organizations designed their systems in a ________ manner.

A) interrelated
B) cross-functional
C) componentized
D) silo
E) cohesive

Question 61

Making modifications to the ERP software will ________ the investment in the system and introduce higher implementation risk.

A) increase
B) decrease
C) simplify
D) reinforce
E) none of the above

Question 62

One benefit of ERP systems is that by having standard user interfaces, less ________ of employees is required.

A) numbers
B) management
C) quality
D) training
E) none of the above

Question 63

What are the main steps in a typical ERP implementation methodology?

Question 64

In the ERP systems, they must meet the organizational needs in todays's competitive environment to be:

A) cross functional, dynamic, and siloed.
B) mono functional, dynamic and global.
C) cross functional, dynamic and global.
D) cross functional, static and global.
E) none of the above

Question 65

Business organizations have become ________.

A) more complex
B) less complex
C) easier to manage
D) more layered
E) all of the above

Question 66

________ is the time from "go live" to about 90 days after, or until the number of issues and problems have been reduced.

A) Implementation
B) Rationalization
C) Analysis
D) Stabilization
E) Testing and Debugging

Question 67

Because they lack the skill sets and time necessary to develop it ________, most organizations choose to purchase ERP software from a vendor.

A) in-house
B) efficiently
C) modularized
D) organically
E) cross-functionally

Question 68

An ERP system works on a(n) ________ database that allows various departments to share information and communicate with each other.

A) silo
B) ERP
C) single
D) archive
E) none of the above

Question 69

A(n) ________ system is an integrated information system that supports all the functions of the enterprise in real-time.

A) Silo
B) ERP
C) Decentralized
D) Management
E) none of the above

Question 70

As organizations grew they tended to create a hodge-podge of siloed information systems that lacked ________.

A) analysis
B) modularity
C) diversity
D) integration
E) none of the above

Question 71

As opposed to ERP systems, e-Business systems are focused more on integrating ________ processes.

A) external
B) hardware
C) internal
D) software
E) none of the above

Question 72

The CEO of a firm probably requires less quantity of information but a very high ________ of information.

A) amount
B) quality
C) cost
D) transfer
E) none of the above

Question 73

It is not uncommon for employees to ________ the changes in their roles and department boundaries due to the new ERP system.

A) embrace
B) resist
C) request
D) sabotage
E) none of the above

Question 74

What criteria should be used when selecting an ERP software vendor?

Question 75

An organization must first do a ________ to help narrow down the ERP vendors to a select few.

A) system analysis
B) needs assessment
C) vendor review
D) performance review

Question 76

One of ERP Systems's goals is to make information flow between ________ and the system.

A) accounting
B) finance
C) production
D) marketing
E) all of the above

Question 77

List and briefly describe three different benefits of an ERP system.

Question 78

What are the risks and benefits of making modifications to a purchased ERP package?

Question 79

A ________ implementation involves considerable modifications to the ERP software.

A) chocolate
B) vanilla
C) cross-functional
D) vendor-driven
E) web-enabled

Question 80

List and briefly discuss three problems with ERP systems.