Deck 9: Selection III: Interviewing

Question 1

Which type of structured interview describes hypothetical on-the-job incidents and asks applicants what they would do?

A) behaviour description interview
B) situational interview
C) comprehensive structured interview
D) behavioural sample interview

Answer 1

B

Question 2

What is one negative outcome of pre-interview chit-chat?

A) It is usually a waste of time and deemed unimportant in the screening process.
B) The conversation might lead the candidate to believe that the interviewer is interested in his or her social life.
C) The candidate might not think that the interview has started and be too relaxed.
D) Questions may uncover information on prohibited grounds.

Answer 2

D

Question 3

What is a traditional method of interviewing that involves no constraints on the questions asked, no requirements for standardization, and a subjective assessment of the candidate?

A) structured interview
B) serial interview
C) panel interview
D) unstructured interview

Answer 3

D

Question 4

As outlined in the textbook, which of the following is NOT an element that contributes to a structured interview?

A) Interview questions are job related.
B) All applicants are asked the same interview questions.
C) Interview questions probe for opinions or self-evaluations.
D) Questions from the candidate are not allowed until after the interview questions have been asked.

Question 5

You ask an applicant questions about his or her past experiences relevant to the job position for which you are hiring. What type of interview question is this?

A) hypothetical
B) real-life
C) situational
D) behavioural

Question 6

An organization would like to use a structured interview in which the applicants are asked to describe what they did in given situations in the past. What type of interview will the organization use?

A) behaviour description interview
B) situational interview
C) comprehensive structured interview
D) behavioural sample interview

Question 7

If the competency for a job is self-confidence, what would be an example of a behavioural indicator?

A) volunteer for the care of a challenging patient
B) interpersonal relations
C) initiative
D) conscientiousness

Question 8

Which of the following components is NOT a feature of most structured interview formats?

A) Interview questions are standardized and derived from a job analysis.
B) Questions from the candidate are not allowed until after the interview.
C) All applicants are asked the same questions.
D) Interview questions focus on opinions and self-evaluations.

Question 9

Which concept refers to the interviewers' beliefs about the requirements of the job and the characteristics of the applicants?

A) initial impression
B) stereotype
C) knowledge structure
D) bias

Question 10

According to Videotron, which of the following is NOT a benefit of speed interviewing?

A) Potential biases of any one interviewer are cancelled out.
B) The performance of new employees can be ensured with standard questions.
C) A large number of candidates can be assessed in a cost-effective manner.
D) The candidate's job suitability is assessed accurately and robustly.

Question 11

According to Statistics Canada's Workplace and Employee Survey, what percentage of surveyed firms used interviews in their pre-hiring selection?

A) 45 percent
B) 60 percent
C) 80 percent
D) 90 percent

Question 12

Which type of interview consists of a standardized set of job-relevant questions and a scoring guide?

A) serial interview
B) formal interview
C) structured interview
D) unstructured interview

Question 13

"You have scheduled a course, hired a teacher, and registered students. On the day of the course, students arrive; however, the teacher does not show up. What do you do?" What type of interview question is this?

A) behavioural
B) real-life
C) situational
D) leading

Question 14

Which of the following defines how applicants attempt to create a favourable impression of themselves by monitoring interviewer reactions and responding accordingly?

A) creating a false impression
B) impression management
C) organizational fit
D) telling interviewers what they want to hear

Question 15

Which of the following would NOT contribute to the structure of an employment interview?

A) interview questions that are derived from a job analysis
B) rating scales that are anchored with behavioural examples to illustrate scale points
C) questions from the candidate that are permitted throughout the interview
D) a limited amount of prompting, follow-up questioning, and probing

Question 16

Which of the following is NOT a key assumption of behavioural interviewing?

A) There are patterns in people's behaviour.
B) Behaviour patterns are not easily changed.
C) People will behave in ways they say the will.
D) Past performance may be a reliable indicator of a person's future on-the-job performance.

Question 17

Which interviews are conducted by two or more interviewers separately or in sequence?

A) serial interviews
B) panel interviews
C) selection committees interviews
D) scheduled interviews

Question 18

What is a screening employment interview best suited to assess?

A) ability to orally communicate
B) stress management
C) job knowledge
D) information on the résumé

Question 19

Which of the following is NOT a structured employment interview ?

A) behavioural
B) experience-based
C) situational
D) sequential

Question 20

From the employer's perspective, which of the following is NOT a benefit of conducting a job interview?

A) It can measure honesty.
B) It can sell the job to the applicant.
C) It can assess job knowledge.
D) It can evaluate job fit.

Question 21

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 9-1. What are the MOA employment interviews best suited to assess?

A) job knowledge
B) employment skills
C) aptitudes and abilities
D) information not on the résumé

Question 22

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 9-1. The doctors are particularly concerned about the potential for increased costs if they use a multiple-phase selection process. For what would you NOT want to use the employment interview time?

A) to assess applicants' noncognitive attributes
B) to assess applicants' personal characteristics
C) to verify applicants' certifications and to assess their job knowledge
D) to assess applicants for initiative and conscientiousness

Question 23

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 9-1. What do you call the attempt of MOA applicants to create a favourable impression of themselves by monitoring an interviewer's reactions and responding accordingly?

A) creating a false impression
B) impression management
C) organizational fit
D) telling interviewers what they want to hear

Question 24

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 9-1. For which of the following would OMC screen and test?

A) knowledge
B) skills
C) abilities
D) noncognitive attributes

Question 25

Which of the following is NOT a characteristic of the Multiple-Mini-Interview?

A) It involves simulations and role-playing exercises.
B) It is used to assess noncognitive and interpersonal skills.
C) It has reliability ranges of 0.79 to 0.89 with a mean of 0.83.
D) It is not correlated with the Big Five measures of personality.

Question 26

Which of the following would be used as a preliminary interview designed to fill gaps left on the candidate's application form or résumé?

A) a behavioural interview
B) a screening interview
C) a situational interview
D) a sequential interview

Question 27

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 9-1. A past MOA applicant's résumé indicated that she had several years' experience as a medical library assistant. She was very personable during the interview, and the interview committee was extremely impressed by her familiarity with medicine and medical research. She was hired and then terminated within three months. What went wrong?

A) The doctors reviewed and shortlisted the applicants.
B) The doctors doing the interview misunderstood what the position really involved.
C) The applicant's interview behaviour was given more weight than the required KSAOs.
D) The applicant's information was obtained and evaluated through several selection methods.

Question 28

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 9-1. OMC would like to use a structured interview in which the applicant is asked to describe what he or she did in given situations in the past. What type of interview is this?

A) behaviour description interview
B) situational interview
C) comprehensive structured interview
D) behavioural sample interview

Question 29

Which of the following is NOT included in the major content areas to be covered in an interviewer training program?

A) eliminating or reducing common sources of bias and perceptual errors
B) putting the applicants at ease
C) using closed-ended questions
D) developing good listening skills

Question 30

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 9-1. What are three competencies of the MOA that OMC would interview for?

A) adaptability, initiative, and conscientiousness
B) organization, time management, and office computer applications
C) scheduling appointments, preparing reports, and greeting patients professionally
D) independent judgment, interpersonal working relationships, and office computer applications

Question 31

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 9-1. OMC feels that "What are your strengths?" and "What are your weaknesses?" have always been good interview questions in the past. Which of the following is NOT a problem when asking these commonly used questions?

A) They invite applicants to evaluate themselves, creating overly positive inaccurate impressions.
B) Applicants can prepare standard answers.
C) Answers reveal little information about the applicant's job-related knowledge, skills, abilities, and other attributes.
D) They are easy and quick to use.

Question 32

What type of questioning may lead to some interviewees having an unfair advantage?

A) using probes to gather further information from a candidate
B) asking about situations the candidate has not experienced
C) asking hypothetical questions
D) asking about the candidate's hobbies

Question 33

Which approach to interviewing was popularized by Microsoft in the 1990s?

A) puzzle interviews
B) speed interviews
C) serial interviews
D) behavioural interviews

Question 34

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 9-1. OMC plans to incorporate all of the following to structure its employment interviews and ensure they are reliable and valid. Which one of the following will NOT ensure reliability and validity?

A) deriving interview questions from a job analysis
B) using standardized interview questions
C) asking all applicants the same questions
D) asking interview questions that probe for opinions and self-evaluations

Question 35

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 9-1. Why does OMC use an employment interview?

A) It is used as one of the first stages in the selection process.
B) It is used to assess the noncognitive attributes such as interpersonal working relationships, initiative, and conscientiousness.
C) It is used to reduce costs.
D) It is used to confirm information that was provided in the résumé.

Question 36

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 9-1. The outcome of an employment interview can be strongly dominated by the impression that the doctors doing the interview have of the applicant. Which of the following would NOT be a source of information that creates impressions that influence the interview process and outcomes?

A) the interviewers' knowledge structures
B) the interviewers' initial impressions of the applicant's qualifications
C) the applicant's reaction to the interview
D) the applicant's processing of data from the interview

Question 37

If a competency for a job is communication, what would be an example of a behavioural indicator?

A) responding to clients and concerns
B) interpersonal relations
C) analytical skills
D) oral and written communication skills

Question 38

Which sentence does NOT describe Frame-of-Reference Training?

A) It helps interviewers understand the performance dimensions they are assessing.
B) It contributes significantly to inter-rater reliability and rating accuracy.
C) It defines and describes behavioural examples for different performance levels for each dimension.
D) It allows interviewers to model the acceptable behaviours to the candidates they are interviewing.

Question 39

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 9-1. OMC has always used a traditional method of interviewing that involved no constraints on the questions asked, no requirements for standardization, and a subjective assessment of the candidate. What type of interview did the organization use?

A) structured interview
B) serial interview
C) situational interview
D) unstructured interview

Question 40

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 9-1. What is the first step OMC would take at the interview stage of the selection process?

A) Identify MOA behavioural indicators.
B) Recruit and attract MOAs.
C) Define and prioritize MOA competencies.
D) Screen and test MOAs.

Question 41

Interviews are best suited to the assessment of noncognitive attributes such as interpersonal relations or social skills, initiative, conscientiousness, dependability, perseverance, teamwork, leadership.

Question 42

An ideal answer to a situational interview question must be exactly as it is written in the scoring guide.

Question 43

Serial interviews are also known as sequencing interviews.

Question 44

An interview conducted by two or more interviewers together at one time is referred to as a panel interview.

Question 45

Structuring factors include standardization, job relatedness of interview questions, and standardized scoring systems.

Question 46

As job requirements change in response to the ever-changing workplace, organizations are beginning to shift the focus of selection from specific job skills to organizational fit, transferable skills, and personality attributes.

Question 47

Interviews have been used in the termination of employees during a downsizing or "rightsizing" process.

Question 48

In a 2007 study by researchers Simola, Taggar, and Smith, more than 58.2 percent of Canadian HR practitioners reported using behaviour description interview questions.

Question 49

Employment interviews are the most popular selection procedure among employers and employees.

Question 50

According to researchers Seijts and Kyei-Poku, what did their findings reveal?

A) Applicants had less of an opportunity for impression management if the organization had adopted an employment equity program.
B) Applicants perceived less stress and negative reactions if the organization had adopted an employment equity program.
C) Applicants perceived the structured interview to be fairer than the unstructured interview if the organization had adopted an employment equity program.
D) Applicants were more likely to accept a job offer and perceive the organization as attractive if the organization had adopted an employment equity program.

Question 51

Employment interviews need to be based on a job analysis so that they assess job-relevant KSAOs.

Question 52

The experienced-based interview involves asking the interviewees to describe in detail how they perform a job-related task while visualizing themselves performing the task.

Question 53

Before the interview begins, the interviewer already has an impression of the applicant and the degree to which the applicant appears suitable or unsuitable for the position.

Question 54

Research on employment interviews indicates that structuring an interview appears to increase interview reliability and validity.

Question 55

A probe is an initial question asked by an interviewer to prompt a candidate about his or her current job knowledge.

Question 56

One concern with the behaviour description interview is that applicants could make up stories about events that never happened.

Question 57

Factors such as the applicant's physical appearance and nonverbal behaviours during the interview can affect the interviewer's evaluation of the applicant.

Question 58

Interviews are most frequently used as preliminary screening devices, as opposed to assisting in making final decisions at the end of a selection process.

Question 59

Multiple-Mini Interviews were pioneered by researchers at the University of Toronto in 2002 in order to select applicants to its medical school.

Question 60

The situational interview is a highly structured interview in which hypothetical situations are described and applicants are asked what they would do.

Question 61

Employment interviews are complex interactions between interviewers and applicants that occur in the context of a larger selection system. The outcome of an employment interview can be strongly dominated by the impression that the interviewer has of the applicant. What sources of information create interview impressions that influence the interview process and outcomes? Provide an example of an interview impression error you have experienced and how you would reduce the effects of this inaccurate impression in future interviews.

Question 62

What is an unstructured interview?

Question 63

Describe two structured employment interview techniques.

Question 64

What is the difference between a panel and a serial interview?

Question 65

As an HRM, what is the first step you would take at the interview stage of the selection process? What are employment interviews best suited to assess?

Question 66

What are some of the future issues that will continue to be researched in the area of employment interviewing in Canada?

Question 67

Write an interviewer training workshop agenda that includes the major content areas that should be addressed in a structured interviewer training program for managers. What areas would you emphasize? What training methods would you use to ensure learning is transferred to future interviews?

Question 68

Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
What is the purpose of the MOA employment interview for OMC? What is the first step OMC would take in preparing for the interview? Write three key competencies you would want to interview for. Define one competency. Write a behaviour indicator for the competency you defined. Write a behaviour description interview question based on the competency and behaviour indicator described. Include appropriate probes.

Question 69

Describe three purposes of the employment interview.

Question 70

Several elements contribute to a structured interview. Describe five of these.