Deck 2: Business Processes information Systems and Information

Question 1

________ are specific tasks that need to be accomplished as part of the business process.

A)Repositories
B)Resources
C)Activities
D)Databases

Answer 1

C

Question 2

A ________ is a sub-set of the activities in a business process that is performed by an actor.

A)sequence flow
B)resource
C)data flow
D)role

Answer 2

D

Question 3

________ is defined as recorded facts or figures.

A)Information
B)Substance
C)Data
D)Content

Answer 3

C

Question 4

A(n)________ is a collection of data that is stored within the business records.

A)repository
B)role
C)activity
D)resource

Question 5

Activities within a business process are shown in ________.

A)circles
B)rectangles
C)squares
D)diamonds

Question 6

According to the business process modeling notation,an activity with a boxed plus sign inside it indicates a ________.

A)sub-process
B)data flow
C)sequence flow
D)data repository

Question 7

What is the defining characteristic of the outermost components (hardware and people)of the IS framework?

A)They take actions.
B)They are the costliest components in the framework.
C)They are both sets of instructions.
D)They are sunk costs.

Question 8

When work that was formerly done by people has been moved to computers,it is said to be ________.

A)outsourced
B)automated
C)digitized
D)motorized

Question 9

The software and procedure components of the IS framework are both ________.

A)actors
B)sets of instructions
C)the outermost components
D)bridges between the human side and the computer side

Question 10

Which of the following are actors in an information system?

A)software and hardware
B)procedures and people
C)data and software
D)hardware and people

Question 11

John Reed's height is 6 feet 3 inches.John's finding is an example of ________.

A)data
B)information
C)substance
D)content

Question 12

According to the business process modeling notation,the end of a business process is symbolized by a ________.

A)circle having a thick border
B)circle having a narrow border
C)square having a thick border
D)square having a narrow border

Question 13

A ________ is a network of activities,roles,resources,repositories,and data flows that interact to accomplish a business function.

A)workgroup
B)task force
C)grid
D)business process

Question 14

In the IS framework,________ is/are the bridge between the computer side on the left and the human side on the right.

A)procedures
B)systems
C)information technology
D)data

Question 15

Automation of a process activity consists of moving work from the ________ of the symmetrical five-component framework.

A)computer side to the human side
B)data side to the procedures side
C)human side to the computer side
D)software side to the hardware side

Question 16

The ________ component of the IS framework provides instructions for people.

A)procedure
B)software
C)information
D)data

Question 17

According to the business process modeling notation,the start of a business process is symbolized by a ________.

A)circle having a thick border
B)circle having a narrow border
C)square having a thick border
D)square having a narrow border

Question 18

________ represent the movement of data from one activity to another.

A)Data charts
B)Data buses
C)Data modules
D)Data flows

Question 19

________ is the ratio of benefits to costs.

A)Effectiveness
B)Efficiency
C)Efficacy
D)Effort

Question 20

The fact that Joe Heisenberg works 9 hours per day is an example of ________.

A)substance
B)content
C)information
D)data

Question 21

________ thinking centers on the self.

A)Paranoid
B)Egocentric
C)Cognitive
D)Empathetic

Question 22

According to the business process modeling notation standard,the start of a business process is symbolized by a circle having a thick border.

Question 23

Members of a team in a company need to understand business processes since they need a better way of sharing vendor data.

Question 24

People who engage in ________ thinking consider their view as one possible interpretation of the situation and actively work to learn what other people are thinking.

A)empathetic
B)cognitive
C)egocentric
D)paranoid

Question 25

According to the business process modeling notation standard,the end of a business process is symbolized by a circle having a narrow border.

Question 26

To design an improved process,it is necessary to understand the existing process.

Question 27

A role is a subset of activities in a business process.

Question 28

Data flows represent the movement of data from one activity to another.

Question 29

In some business processes,a role can be fulfilled by an information system.

Question 30

________ can be defined as the perceived difference between what is and what ought to be.

A)A problem
B)Egocentric thinking
C)Empathetic thinking
D)Cognition

Question 31

Which of the following is a characteristic of good information?

A)It must be freely available.
B)It must be more than just barely sufficient.
C)It must be based on incomplete data.
D)It must be contextually relevant.

Question 32

As the CEO of a call center,which of the following information is good information for you?

A)hourly variances of performance parameters in each queue
B)daily reports of call abandons due to system downtime
C)lists of stationery usage consolidated weekly
D)department-level averages of revenue generation figures

Question 33

A repository can be printed records stored in a shoebox,collection of files in the cloud,or computer databases.

Question 34

Swimlane format is a graphical arrangement in which all of the activities for a given role are shown in a single vertical or horizontal lane.

Question 35

A monthly report that arrives 6 weeks late is an example of information that is not ________.

A)timely
B)relevant
C)accurate
D)sufficient

Question 36

________ information is information that directly pertains both to the context and to the subject .

A)Timely
B)Relevant
C)Measurable
D)Accurate

Question 37

A collection of databases is an example of a repository.

Question 38

Process quality can be measured in two dimensions: process effectiveness and process efficiency.

Question 39

Which of the following refers to information that is based on correct and complete data,and has been processed correctly as expected?

A)relevant information
B)measurable information
C)accurate information
D)timely information

Question 40

Which of the following is true regarding characteristics of good information?

A)Information needs to be more than just barely sufficient for the purpose for which it is generated.
B)Information must hold an appropriate relationship between its cost and its value.
C)Information that is accurate can be based on incomplete data.
D)Information must be just recorded facts and figures.

Question 41

An activity is considered automated when it is characterized by people following procedures.

Question 42

Data is knowledge derived from information.

Question 43

Accuracy is important with information,but not crucial.As long as it is relevant and timely,it may not need to be complete.

Question 44

In the five-component framework of an IS,the actors are hardware and people.

Question 45

Data that is summed is called information.

Question 46

Information is data presented in a meaningful context.

Question 47

Procedures act as the bridge between the computer and human sides of the five-component framework of an IS.

Question 48

One of the major benefits of an information system is labor savings.

Question 49

Automation is the process in which instructions for humans are transferred to instructions for hardware.

Question 50

Accurate information is information that is based on correct and complete data,and has been processed correctly as expected.

Question 51

The major benefit of automating a process is that the data stored in databases and other repositories can readily be processed to produce information.

Question 52

Information is data processed by summing,ordering,averaging,grouping,comparing,or other similar operations.

Question 53

Automation moves work from the software component to the data component.

Question 54

The outermost components of the symmetrical five-component framework of an IS are data and procedures.

Question 55

Software and procedure components are both sets of instructions,in the IS framework.

Question 56

In the five-component framework of an IS,data is the bridge between the computer side and the human side.

Question 57

Average wage is knowledge that can be derived from the data of individual wages.

Question 58

A well-formatted report is characteristic of good information.

Question 59

Buyers read vendor and product data from the vendor data repository,but they don't write them.

Question 60

Effectiveness is the ratio of benefits to cost.

Question 61

Define accurate information.Why is an information system providing accurate information crucial to an organization?

Question 62

Briefly describe a repository.

Question 63

Describe the process of automation against the background of the five-component framework of an information system.

Question 64

Just barely sufficient information is information that is sufficient for the purpose for which it is generated,but only so.

Question 65

For data to be worth its cost,an appropriate relationship must exist between the cost of data and its value.

Question 66

What is a business process? Define activities.

Question 67

In some cases,developing systems that provide information in near real time is much more difficult and expensive than producing information a few hours later.Provide an example that supports this statement.

Question 68

Define information.

Question 69

The quality of our thinking is a large part of the quality of the information system we use,especially for unstructured processes.

Question 70

Explain data with an example.

Question 71

What are the costs associated with information? When is information considered to be worth its cost?

Question 72

Briefly describe data flows.

Question 73

Define relevant data.Explain the importance of relevant data in an organizational context.

Question 74

List the components of a business process.

Question 75

Relevant data are those which aptly pertain both to the context and to the subject.

Question 76

Information systems should not be subject to the same financial analyses to which other assets are subjected to.

Question 77

The higher you rise into management,the more data you will need to ignore.

Question 78

Explain the importance of timeliness of information in an organization.

Question 79

What role does an individual's thinking play in the five components of an information system?

Question 80

Explain the importance of just barely sufficient data in the information age we live in.