Deck 11: Information Systems Management

Question 1

If an organization does not develop programs in-house, then the development group of the information systems (IS) department will include programmers, test engineers, and technical writers.

Answer 1

False

Question 2

In the information systems (IS) industry, a business analyst works with business leaders to develop systems that implement business strategy and goals.

Answer 2

True

Question 3

The terms "information systems" and "information technology" can be used interchangeably.

Answer 3

False

Question 4

Maintaining alignment between information systems direction with organizational strategy is a one-time process.

Question 5

The technology office in the information systems (IS) department investigates new information systems technologies, and determines how the organization can benefit from them.

Question 6

Information technology (IT) must be placed into the structure of information systems (IS) before an organization can use it.

Question 7

One of the major functions of the information systems (IS) department is to develop, operate, and maintain applications.

Question 8

The chief information officer (CIO) provides the information systems (IS) perspective during discussions of problem solutions, proposals, and new initiatives.

Question 9

Adapting information systems (IS) to new versions of business processes is a quick process.

Question 10

The structure of the information systems (IS) department remains constant across organizations.

Question 11

To work in the information systems (IS) industry, a network administrator should have in-depth knowledge of one or more programming languages.

Question 12

The chief information officer (CIO) is the representative for information systems (IS) and information technology (IT) issues within the executive staff.

Question 13

With the exception of system analysts, all the major job positions in the information systems (IS) industry require business knowledge.

Question 14

The purpose of the data administration group is to protect data and information assets by establishing data standards and data management practices and policies.

Question 15

The chief technology officer (CTO) evaluates new technologies and identifies those that are most relevant to the organization.

Question 16

In all companies, the chief information officer (CIO) reports directly to the chief financial officer.

Question 17

Information systems (IS) must evolve as the organization merges with other organizations or as divisions are sold.

Question 18

To work in the information systems (IS) industry, a consultant should have an entrepreneurial attitude and communications and people skills.

Question 19

In the information systems (IS) industry, a technical writer develops test plans, and designs and writes automated test scripts.

Question 20

In an information systems (IS) department, the development group manages the computing infrastructure, including individual computers, networks, and communications media.

Question 21

It is impossible to cap financial risk by outsourcing.

Question 22

The acquisition and operation of hardware infrastructure cannot be outsourced.

Question 23

Outsourcing does not present any risks related to ending an agreement.

Question 24

Freeing up management time is a reason that some companies choose to outsource.

Question 25

A steering committee is a group of senior managers from the major business functions that works with the chief information officer (CIO) to set the information systems (IS) priorities.

Question 26

There is seldom any concern about the loss of intellectual capital with outsourcing.

Question 27

An organization reduces implementation risk by outsourcing informations systems (IS).

Question 28

In the context of outsourcing, once a company has chosen a vendor, further risk management is up to that vendor.

Question 29

The steering committee serves an important communication function between the executive group and the users of the information systems (IS).

Question 30

Replacing an outsource vendor, who is integrated into the business, can be done without a lot of expenditure or duplication of effort.

Question 31

The process of hiring another organization to perform a service is known as outsourcing.

Question 32

After a vendor has completed the initial application development, it may become inf easible in terms of time and money to consider moving to another, better, lower-cost vendor.

Question 33

Outsourcing neither saves time for direct management, nor for indirect management.

Question 34

If the outsource vendor's employees have gained significant knowledge of the company, ending the agreement is a major risk.

Question 35

In Software as a Service (SaaS), hardware and both operating system and application software are leased.

Question 36

The steering committee provides a forum for users to express their needs, frustrations, and other issues they have with the information systems (IS) department.

Question 37

Acquiring licensed software is a form of outsourcing.

Question 38

It is the chief information officer's responsibility to establish and communicate the information systems (IS) priorities to the executive group.

Question 39

The information systems (IS) department determines the membership of a steering committee.

Question 40

The chief executive officer (CEO) and other members of the executive staff usually set up the steering committee's schedule and agenda.

Question 41

Information systems (IS) users have a responsibility to follow security and backup procedures.

Question 42

In the information system (IS) department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.

A) operations
B) technology
C) development
D) outsourcing relations

Question 43

In an information systems (IS) department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.

A) operations
B) technology
C) development
D) maintenance

Question 44

Which of the following statements is True of the information systems (IS) department?

A) If the IS primarily support accounting and finance activities, the chief financial officer (CFO) is appointed as the chief information officer (CIO).
B) Programs used in all information systems are developed in-house by the maintenance group.
C) The operations group monitors user experience and responds to user problems.
D) Data administration is performed exclusively by the outsourcing relations group.

Question 45

It is reasonable for information systems (IS) users to expect to receive repetitive training and support for the same issue.

Question 46

Which of the following is a responsibility of a chief information officer (CIO)?

A) serving as the principal manager of the IS department
B) heading the technology group
C) evaluating new technologies that are relevant to the organization
D) developing processes and information systems (IS) that implement business strategy

Question 47

There will most likely be a fall in the use of mobile devices at work in the next 10 years.

Question 48

An organization should protect a user's computer and its files.

Question 49

If an organization runs information systems that provide little support to accounting, its chief information officer will most likely report to the ________.

A) chief financial officer
B) chief executive officer
C) director of information services
D) chief technology officer

Question 50

Most organizations will move their internal hardware infrastructure to the cloud in the next decade.

Question 51

If an organization does not develop programs in-house, then the development group of the information system (IS) department will be staffed primarily by ________ who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.

A) programmers and development personnel
B) PQA test engineers
C) business and systems analysts
D) technical writers

Question 52

In the next decade, running a computer center for anyone other than a cloud vendor is not a promising career.

Question 53

Information systems (IS) users are restricted from participating in requirements meetings for new applications that they will use and for major changes to the applications that they currently use.

Question 54

Installation of unauthorized hardware and programs may interfere with automated maintenance programs used for upgrading a user's computer.

Question 55

By 2025, companies will no longer be concerned about security and therefore, will opt to keep data on their own, privately controlled servers.

Question 56

Which of the following is a function of the technology office in an organization's information systems (IS) department?

A) managing computing infrastructure
B) creating new information systems
C) investigating new information systems
D) maintaining existing information systems

Question 57

Which of the following statements is True of the operations group in an organization's information system (IS) department?

A) It establishes data standards and data management practices and policies.
B) It monitors the user experience and responds to their problems.
C) It manages all computing infrastructure except in-house server farms and communications media.
D) It includes technical writers if the programs are developed in-house.

Question 58

Which of the following statements is True about the maintenance group of information systems (IS)?

A) It is undertaken by the business analysts.
B) It is overseen by the chief technology officer.
C) It involves adapting existing systems to support new features.
D) It comprises developing test plans and designing automated test scripts.

Question 59

In the next decade, mobile devices will become more expensive with dynamic user experiences.

Question 60

Developing, operating, and maintaining an organization's computing infrastructure is a major function of the ________ department.

A) human resources
B) information systems
C) marketing
D) manufacturing

Question 61

The responsibilities of a ________ include advising the chief information officer, executive group, and project managers on emerging technologies.

A) technical writer
B) chief financial officer
C) system analyst
D) chief technology officer

Question 62

Which of the following statements is True about outsourcing?

A) It increases budgetary instability due to the level of risk involved.
B) It saves both direct and indirect management time.
C) It invariably leads to diseconomies of scale.
D) It guarantees a higher level of quality than that provided in-house.

Question 63

A(n) ________ is a group of senior managers from the major business functions that works with the chief information officer (CIO) to set the information systems (IS) priorities and decide among major IS projects and alternatives.

A) steering committee
B) discussion forum
C) IS department
D) directors committee

Question 64

Which of the following statements is True about the steering committee of the information systems (IS) department?

A) The steering committee is comprised of employees from the IS department in an organization.
B) The steering committee's membership is determined by the IS department.
C) The steering committee's schedule and agenda are typically set by the chief executive officer (CEO) and other members of the executive staff.
D) The steering committee's meetings are conducted by the IS department.

Question 65

Which of the following is a form of outsourcing hardware infrastructure in the cloud?

A) acquiring licensed products
B) Infrastructure as a service (IaaS) cloud hosting
C) Software as a Service (SaaS)
D) Platform as a Service (PaaS)

Question 66

Which of the following statements is True about a data administration staff function?

A) The chief technology officer (CTO) heads the data administration staff function.
B) The group establishes standards to protect information assets.
C) This group includes system and network administrators exclusively.
D) This group manages the process of creating new information systems.

Question 67

Which of the following statements is a characteristic of outsourcing?

A) Management should have expertise on a subject before it can decide to outsource.
B) An outsource vendor transfers the responsibility of risk management to the development group.
C) To achieve quality, it is easier to hire another vendor than it is to fire and rehire internal staff.
D) Outsourcing leads to increased financial risk.

Question 68

A ________ prepares program documentation, help-text, procedures, job descriptions, and training materials.

A) system analyst
B) consultant
C) programmer
D) technical writer

Question 69

Which of the following is a function of the steering committee for the information systems (IS) department?

A) writing program code
B) imparting training
C) adapting software
D) setting IS priorities

Question 70

Outsourcing is done to ________.

A) diversify the business portfolio
B) increase costs for outsourcing vendors
C) cap an organization's financial exposure
D) enhance management's focus on nonessential functions

Question 71

________ is the process of hiring another organization to perform a service.

A) Merging
B) Outsourcing
C) Headhunting
D) Diversifying

Question 72

A ________ works with users to determine system requirements, designs and develops job descriptions and procedures, and helps determine test plans.

A) system analyst
B) business analyst
C) user support representative
D) network administrator

Question 73

The ________ is the representative for information systems (IS) and information technology (IT) issues within the executive staff who provides the IS perspective during discussions of problem solutions, proposals, and new initiatives.

A) chief operating officer
B) chief technology officer
C) chief information officer
D) chief executive officer

Question 74

Which of the following is a limitation of aligning information systems (IS) with organizational strategy?

A) Adapting the IS to new versions of business processes is complex and time-consuming.
B) Aligning the IS direction with the organizational strategy occurs only when organizations merge.
C) Aligning the IS direction with the organizational strategy occurs only when the divisions are sold.
D) The steering committee provides a forum for the IS department to voice its complaints about the users.

Question 75

An outsource vendor changes its strategic direction. Under which of the following outsourcing risks can this be associated?

A) de facto sole source
B) superfluous chief information officer (CIO)
C) diseconomies of scale
D) loss of control

Question 76

Which of the following is an outsourcing alternative in which hardware and both operating system and application software are leased?

A) licensed software
B) Infrastructure as a Service (IaaS) cloud hosting
C) Software as a Service (SaaS)
D) virtualization

Question 77

________ is a form of outsourcing.

A) Buying off-the-shelf software
B) Customizing information systems
C) Acquiring licensed software
D) Updating data standards

Question 78

The responsibilities of a computer technician include ________.

A) installing software and repairing computer equipment and networks
B) managing and protecting databases
C) writing program documentation
D) advising the chief information officer (CIO) on emerging technologies

Question 79

The purpose of a ________ group is to protect data and information assets by establishing data standards and data management practices and policies.

A) data administration
B) data warehousing
C) data mining
D) data communication

Question 80

Which of the following statements is True about information systems (IS) planning functions?

A) The chief operating officer (COO) is the sole representative for IS and IT issues within the executive staff.
B) The steering committee represents the IS department exclusively in high-level discussions.
C) The information systems (IS) department's priorities are developed by the chief executive officer (CEO).
D) The chief executive officer (CEO) and other executive staff decide the membership of the steering committee.