Question 1

Innovative reward systems are not relevant to employee involvement applications.

Accepted Answer

Innovative reward systems can be a key component of employee involvement applications. By offering creative and unique incentives for participation and achievement, employees are more likely to feel engaged and motivated to contribute to the success of the organization.

Question 2

Parallel structures are also called .&#10;A) collateral structures&#10;B) dualistic structures&#10;C) shadow structures&#10;D) all of the above

Accepted Answer

Parallel structures can be referred to by various terms, including collateral structures, dualistic structures, and shadow structures, depending on the context in which they are being discussed.

Question 3

The power dimension of EI refers to&#10;A) the knowledge workers have about the organization&#10;B) the ability to control rewards that are given&#10;C) the authority employees have over decisions that affect them&#10;D) timely access to information

Accepted Answer

C

Question 4

Some ways that EI may improve productivity are&#10;A) by improving communication among employees&#10;B) by improving employee motivation&#10;C) by improving employee capabilities&#10;D) all of the above

Accepted Answer

Emotional intelligence (EI) can improve productivity in multiple ways. By improving communication among employees, the team can collaborate effectively, solve problems more efficiently, and avoid misunderstandings that can cause delays or conflicts. EI also helps to improve employee motivation by fostering a positive working environment, building trust and rapport between managers and employees, and promoting employee engagement with their work. Finally, EI can improve employee capabilities by helping individuals to better manage their emotions, thoughts, and behaviors, which leads to better decision-making skills, enhanced creativity, and improved problem-solving skills. Therefore, all of the choices (A, B, and C) are correct.

Question 5

A working definition of EI encompasses which of the following criteria?&#10;A) power&#10;B) rewards&#10;C) information&#10;D) all of the above

Accepted Answer

A working definition of EI encompasses all of the criteria listed, including power, rewards, and information. EI involves the ability to understand and manage one's own emotions and those of others, which can be applied in various contexts including relationships, work, leadership, and social situations. Understanding power dynamics and how emotions impact them, recognizing the potential rewards of strong emotional intelligence, and effectively communicating and using emotional information are all key components of EI. Therefore, all of the criteria listed are important for a comprehensive definition of EI.

Question 6

Discuss parallel structures and the type of organization that would benefit most from this approach.

Accepted Answer

The answer of Discuss parallel structures and the type of...

Question 7

The effectiveness of a union-management cooperative project is fairly easy to assess.

Accepted Answer

The effectiveness of a union-management cooperative project can be challenging to assess due to the complexity of measuring outcomes such as improved labor relations, productivity, and worker satisfaction, which are influenced by multiple factors and may not be immediately apparent.

Question 8

Statistical process control techniques are usually an integral part of training in total quality management.

Accepted Answer

Statistical process control techniques are often used in total quality management to monitor and control the quality of a process by identifying and correcting any variations. Therefore, it is true that they are usually an integral part of training in total quality management.

Question 9

Employee involvement affects productivity indirectly by influencing .&#10;A) organizational structure&#10;B) employee satisfaction&#10;C) power struggles&#10;D) the organization's values

Accepted Answer

Employee involvement can lead to increased employee satisfaction, which in turn can lead to higher productivity. When employees feel like their input is valued and they have a say in decision-making, they are more likely to be motivated and engaged in their work. This can result in higher levels of productivity.

Question 10

What is the TQM approach to EI and how does it differ from other approaches? Discuss Deming's influence on this approach.

Accepted Answer

The answer of What is the TQM approach to EI...

Question 11

Tying rewards to accomplishments is the final stage of TQM implementation.

Accepted Answer

The answer of Tying rewards to accomplishments is the final...

Question 12

Quality circle applications usually involve group problem solving training but no group facilitators.

Accepted Answer

The answer of Quality circle applications usually involve group problem...

Question 13

Which of the following is not a design element characteristic of High Involvement organizations?&#10;A) tall complex organizational structure&#10;B) use of realistic job preview during employee selection&#10;C) use of team structures&#10;D) highly enriched jobs, including task variety

Accepted Answer

The answer of Which of the following is not a...

Question 14

A distinguishing feature of the total quality management approach is&#10;A) attention to rewards&#10;B) development of problem solving skills&#10;C) the improvement of processes&#10;D) training

Accepted Answer

The answer of A distinguishing feature of the total quality...

Question 15

The key factors driving interest in Employee Involvement were competitive demands for lower costs, higher performance, and greater flexibility in organizations.

Accepted Answer

The answer of The key factors driving interest in Employee...

Question 16

Employee involvement generally refers to the amount of power, rewards, information, and knowledge and skills associated with employee's work.

Accepted Answer

The answer of Employee involvement generally refers to the amount...

Question 17

Describe the four elements associated with employee involvement interventions.

Accepted Answer

The answer of Describe the four elements associated with employee...

Question 18

Compare and contrast the TQM and High Involvement applications of employee involvement.

Accepted Answer

The answer of Compare and contrast the TQM and High...

Question 19

Parallel structures are most similar to what other EI approach?&#10;A) re-engineering&#10;B) union-management cooperative projects&#10;C) downsizing&#10;D) work design

Accepted Answer

The answer of Parallel structures are most similar to what...

Deck 13: Employee Involvement