Deck 11: Organization Process Approaches

Question 1

Microcosm groups are small, representative groups who can solve problems in the group and recommend actions to address the problem in the larger system.

Answer 1

True

Question 2

Which of the following is not a dilemma associated with large group interventions that help determine the best method to use in conducting the large group intervention?

A) dilemma of voice
B) self organizing dilemma
C) dilemma of emotional contagion
D) egocentric dilemma

Answer 2

B

Question 3

Successful large-group interventions require:

A) a compelling conference theme
B) appropriate participants
C) relevant tasks
D) all of the above

Answer 3

D

Question 4

The activity "appreciating the past" is a characteristic of the open-space method for a large-group meeting.

Question 5

Identifying the core mission of an organization and assessing the organization's responses to environmental expectations are two important aspects of what type of large group intervention:

A) open space methods
B) open system methods
C) diagnostic methods
D) conference methods

Question 6

Open-space methods for large-group interventions are highly structured processes.

Question 7

When the interdependence between conflicting groups is low and predictable, behavioral interventions work best.

Question 8

What kind of group uses members from several other groups to help solve organization wide problems?

A) intergroup
B) microcosm
C) matrix
D) hybrid

Question 9

Discuss the similarities and differences between an organization confrontation meeting and an intergroup conflict resolution intervention.

Question 10

The confrontation meeting intervention is a promising approach for mobilizing organization problem solving, particularly during highly effective organization performance.

Question 11

Intergroup relations interventions are necessary whenever there is conflict between two or more groups.

Question 12

System wide process interventions include which of the following:

A) change programs directed at improving processes
B) task accomplishment between groups
C) subsystems
D) all of the above

Question 13

Behavioral interventions help groups change their attitudes about one another.

Question 14

Which of the following should be avoided in a confrontation meeting?

A) working on relevant problems
B) members from different departments in same group
C) top management separated from other groups
D) superiors and subordinates in the same group

Question 15

Open-systems methods for the large-group meeting begin with a

A) an open discussion about the future
B) selecting one representative from each organization group
C) diagnosis of the existing environment and how the organization relates to it
D) members creating a list of constraints to change

Question 16

Open-space methods for large-group interventions are not characterized by

A) the "law of two feet"
B) the "Four Principles"
C) a formal agenda and structure
D) regular summaries of information for all members to review

Question 17

Compare and contrast the open-systems and open-space methods for large-group interventions.

Question 18

Which of the following best describes how a microcosm group intervention succeeds?

A) parallel processes
B) energized people
C) concern for production
D) group interdependency

Question 19

Describe the key success requirements for a microcosm group intervention.

Question 20

From the choices below, which best describes the focus of a confrontation meeting?

A) a place to complain
B) a place to mobilize organizational problem-solving
C) a place to negotiate employee contracts
D) a place to reward individual contributors

Question 21

Describe the organizational situations that support each of the three types of systemwide process interventions, the organization confrontation meeting, the intergroup relations intervention, and the large-group intervention.