Deck 13: Representing the Organization on the Outside

Question 1

What is the first step in implementing a new information technology?

A) Develop metrics to evaluate the success of the application
B) Clearly define the goals and objectives of the application
C) Compare results to your objectives
D) Engage citizens and address short term issues

Answer 1

B

Question 2

Which of the following types of technologically-based communications methods can be used gain feedback from the public about new events or emerging policies?

A) Wikis
B) RSS
C) Podcast
D) Social Networking

Answer 2

D

Question 3

Which of the following types of media should be used only when absolutely necessary?

A) Television
B) Print Media
C) Radio
D) Press Conferences

Answer 3

D

Question 4

Some reasons public and nonprofit agencies have used innovative technologies include:

A) Communicating internally
B) Offering advice to the public
C) Improving citizen services
D) None of the above

Question 5

One of the costs associated with citizen involvement includes:

A) Desensitizing people to emerging problems
B) Decreases the accountability of the public
C) Views expressed might not be representative of the majority
D) People are less likely to "buy in" to solutions

Question 6

Which of the following is a way to prepare for a testimony before the legislature?

A) Be prepared to adjust to any last-minute developments
B) Don't practice with coworkers so you don't sound over-rehearsed
C) All of the above
D) None of the above

Question 7

Which of the following levels of organization is concerned with the actual task of the organization?

A) Technical
B) Organizational
C) Managerial
D) Institutional

Question 8

The Office of Citizen Services and Innovative ________ helps governments at all levels choose the appropriate applications to meet their communication needs.

A) Communications
B) Technologies
C) Applications
D) Computing

Question 9

During presentations before the legislature, you should:

A) Take your time and thoroughly answer all questions
B) When necessary, reinforce other's testimony through repetition
C) Prepare a fact-based opening statement
D) All of the above

Question 10

Which of the following is NOT a way in which public agencies interact with elected officials in the legislature?

A) Legislators exercise "oversight" of agency activities
B) Public agencies provide helpful assistance in developing policies
C) The legislature defines the limits and boundaries of public agency activities
D) Public agencies make demands of legislators

Question 11

Which of the following is a way to develop trust and build confidence with legislators?

A) Keep legislators informed of your activities
B) Offer advice promptly, accurately, and in a thoughtful manner
C) Help with legislative casework
D) All of the above

Question 12

When a service is rated high in terms of importance but low in terms of performance, this indicates that:

A) There is an opportunity for reallocating resources
B) Service improvements are required
C) Customers' expectations should be lowered
D) Resources are allocated appropriately

Question 13

Which of the following types of technologically-based communications methods can be used for recruitment and career mobility?

A) Discussion forums
B) RSS
C) Social Networking
D) Wikis

Question 14

Which of the following is NOT a level of organization, as formulated by Thompson?

A) Technical
B) Organizational
C) Managerial
D) Institutional

Question 15

Which of the following are methods of technologically-based communication?

A) Micro blogging
B) Wikis
C) RSS
D) All of the above

Question 16

Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature?

A) Establish trust and build confidence
B) Develop an agency protocol
C) Ensure constant inquiries
D) Understand the legislative process

Question 17

Micro-blogging should be used:

A) In emergency situations
B) To get quick responses
C) To develop interest in emerging policies
D) All of the above

Question 18

The best blogs provide the opportunity for:

A) Direct feedback
B) Formal discussion
C) Press Releases
D) All of the above

Question 19

Which of the following levels of organization is concerned with the relationship between the organization as an institution and the wider social system of which it is a part?

A) Technical
B) Organizational
C) Managerial
D) Institutional

Question 20

Texting and Twitter are examples of:

A) Wikis
B) Micro-blogging
C) RSS
D) Podcasts

Question 21

True or False. Blogs should be used as another avenue for press releases.

Question 22

The purpose of a ________ network is to help deal with a variety of ongoing and future problems.

A) Service implementation
B) Information diffusion
C) Problem-solving
D) Community-capacity-building

Question 23

Explain Wikis, podcasts and discussion forums. How can public agencies utilize these technologies? What type of communication is best for each technology? Discuss, providing relevant examples.

Question 24

True or False. Public distrust of government probably has decreased the attention that legislators pay to agency activities.

Question 25

Compare and contrast the use of blogs and social networking as methods of technologically-based communication. What are some advantages and disadvantages of each?

Question 26

Which of the following dimensions of collaboration includes reconciling individual and collective interests?

A) Governance dimension
B) Administration dimension
C) Autonomy dimension
D) Trust and reciprocity dimension

Question 27

True or False. Public managers at all levels are unlikely to be involved in external relations, so only need to develop skills required for them to manage the internal operations of their organizations.

Question 28

True or False. Public administrators do not need to practice effective media relations.

Question 29

Compare and contrast the different types of media. How should each type of media be used by public agencies? Discuss, providing relevant examples.

Question 30

True or False. You are better off guessing about an answer in a formal presentation than giving an apology and a promise to find out the answer.

Question 31

True or False. Major developments in public policy are likely to occur through a difficult and convoluted process of bargaining and negotiation.

Question 32

More active forms of citizen involvement include:

A) Community workshops
B) Leadership development
C) Referenda
D) All of the above

Question 33

The purpose of a ________ network is to prepare for problems that involve a great deal of uncertainty.

A) Service implementation
B) Information diffusion
C) Problem-solving
D) Community-capacity-building

Question 34

Discuss the relationships between public agencies and legislators. What are some guidelines to develop effective relationships?

Question 35

Discuss the role of public managers in the past, present and future. How has their role changed over time?

Question 36

True or False. Public opinion polls can be a very useful tool in the early stages of the implementation of a new public policy.

Question 37

True or False. RSS provides another way of getting information out to the public in a quick and efficient manner.

Question 38

True or False. Traditional hierarchical government is giving way to a growing decentralization of policy interests.

Question 39

True or False. Managers throughout public organizations today are unlikely to be called on to represent their organizations externally.