Deck 2: Information System Building Blocks

Question 1

Generally Organizations are served by a single and unique information system.

Answer 1

False

Question 2

Contemporary information systems are interfacing with customers and suppliers using electronic commerce technology, CRM, and SCM over the internet.

Answer 2

True

Question 3

Front office information systems are ones that support business functions that reach out to customers (or constituents).

Answer 3

True

Question 4

Back office information systems are ones that support business functions that reach out to customers (or constituents).

Question 5

Information systems architecture is a unifying framework into which various stakeholders with different perspectives can organize and view fundamental building blocks of information systems.

Question 6

The goals of an information system include improvement of business knowledge, business processes business communications services and people collaboration.

Question 7

The average system owner is extremely interested in raw data.

Question 8

In an information system business knowledge is stored using database technologies.

Question 9

Business knowledge may initially take the form of a simple list of business entities and business rules.

Question 10

A data requirement is a representation of the users' data in terms of entities, attributes, relationships, and rules.

Question 11

As information workers, system users capture, store, process and edit data an a daily basis.

Question 12

A system designer would tend to view knowledge in terms of data structures, database schemas, indexes, etc.

Question 13

Processes represent the data acquired from an information system.

Question 14

Functions cannot be further decomposed.

Question 15

All stakeholders of an information system share the same perspective of the system.

Question 16

Different stakeholders have different views or perspectives of an information system because they have different needs, roles, requirements, and tasks.

Question 17

A business function has a definite starting or stopping time.

Question 18

Cross functional information system supports relevant business processes from several business functions without regard to traditional organizational boundaries such as divisions, departments, centers and offices.

Question 19

System owners frequently identify services and level of services that they seek to provide customers, suppliers and employees.

Question 20

Process requirements are a user's expectations of the processing requirements for a business process and its information systems.

Question 21

A special purpose application system supports relevant business processes from several business functions with regard to non-traditional organizational boundaries such as divisions, boundaries, departments, centers and offices.

Question 22

Processes deliver the desired functionality of an information system. Business processes are the "work" performed by the system.

Question 23

Process requirements are frequently specified in terms of work flow.

Question 24

The challenge in systems development is to identify, express and analyze business process requirements exclusively in business terms that can be understood by system users.

Question 25

A procedure is a step-by-step set of instructions and logic for accomplishing a business process.

Question 26

A policy is a step-by-step set of instructions and logic for accomplishing a business procedure.

Question 27

Today many businesses prefer COTS to building software in house.

Question 28

Work flow is the flow of transactions through business processes to ensure appropriate checks and approvals are implemented.

Question 29

Software specifications represent the technical design of business processes to be automated or supported by computer programs to be written by system builders.

Question 30

Applications programs are language-based, machine-readable representations of what a software process is supposed to do, or how a software process is supposed to accomplish its task.

Question 31

Prototyping is a very new and seldom used technique used by system designers of today.

Question 32

COTS stands for Computer Online Time Sharing, a new Internet-based system for leasing blocks of time on a super computer.

Question 33

Prototyping is a technique for quickly building a functioning, but incomplete model of the information system using rapid application development tools.

Question 34

Information systems must provide effective and efficient interfaces to the system's users.

Question 35

Information systems must interface effectively and efficiently with other information systems, both within the business and increasingly with other businesses' information systems.

Question 36

From the system owner's perspective, communication requirements are a representation of the inputs and outputs.

Question 37

System designers tend to focus on the technical design of system-to-user communication while system builders focus on the technical design of system-to-system communication.

Question 38

A user dialogue describes how the user interacts with the application programs to perform useful work.

Question 39

Graphical user interfaces (GUIs) have simplified life both for system users and system designers.

Question 40

System designers frequently spend as much or more time on system-to-system integration between systems as they do on new system development.

Question 41

Middleware is the layer of software that allows the system software to talk to the Internet.

Question 42

Today the best-designed systems tend to separate the information system into layers that handle the data, process and interface building blocks in a way that allows them to communicate across the network. The goal of this clean layering approach is to allow any one building block to be replaced with another while having little or no impact on other building blocks.

Question 43

Interface specifications are non technical designs that document how system designers interact with a system and how system interacts with other systems.

Question 44

System Designers' views of business processes are constrained by the limitations of specific application development technologies.

Question 45

A common goal of most organization is to improve business communications and collaboration between employees and other constituents..

Question 46

Prototyping is a technique that takes months to complete, but the advantage is that you end up with a complete working model of an information system.

Question 47

As far as interface design is concerned system designers are interested in consistency, completeness and user dialogues.

Question 48

Contemporary Information Systems are interfacing with customers and suppliers using:

A) Electronic commerce
B) CRM
C) SCM
D) all of the above
E) none of these

Question 49

Which of the following is NOT an example of a back-office system?

A) human resources information system
B) manufacturing information system
C) inventory information system
D) customer management information system
E) all of these

Question 50

An information system's architecture is:

A) the latest version of the existing computer system
B) a new schema for an information system
C) structured information technology
D) a knowledge based system
E) high level framework for understanding different views of the fundamental building blocks of an information system.

Question 51

Information systems that support the business functions that reach out to customers (or constituents) are know as:

A) back office information systems
B) decision support systems
C) expert information systems
D) front office information systems
E) none of these

Question 52

System builders and designer's perspective of an information system tend to focus on:

A) database, software, and interface technologies
B) data base systems only
C) business goals
D) transaction processing systems
E) none of these

Question 53

Business Knowledge is derived from:

A) data
B) information
C) upper management
D) information systems
E) both data and information.

Question 54

Which of the following is a system owner interested in?:

A) raw data
B) processed data
C) information that adds new business knowledge
D) all of these
E) none of these

Question 55

Historically, most information systems were _______-centered.

A) data
B) function
C) communication
D) policy
E) Internet

Question 56

Which of the following is a database language

A) SQL
B) TPS
C) GUI
D) .NET
E) none of these

Question 57

Business process requirements are frequently defined in terms of

A) policies
B) procedures
C) functions
D) tasks
E) both policies and procedures

Question 58

A unifying framework into which various people with different perspectives can organize and view the fundamental building blocks of information systems is known as a(n):

A) information system
B) information technology
C) information system architecture
D) architecture design
E) none of these

Question 59

Business functions are:

A) a group of related processes that support the business
B) a blue print on how to build an information system
C) a well document process to define business goals and objectives
D) a methodology that forecasts time
E) none of these

Question 60

Cross-functional information systems are:

A) distributed information systems
B) multi modal information systems
C) information systems that support relevant business processes from several business functions
D) none of these
E) all of these

Question 61

A representation of users' data in terms of entities, attributes, relationships and rules is known as:

A) data requirements
B) information requirements
C) data base requirements
D) knowledge requirements
E) none of these

Question 62

Policy can best be defined as:

A) step by step set of instructions and logic for accomplishing a business process
B) a set of rules that govern a business process
C) a users expectations of the processing requirements for a business process
D) all of the above
E) none of these

Question 63

Process requirements can best be defined as:

A) step by step set of instructions and logic for accomplishing a business process
B) a set of rules that govern a business process
C) a users expectations of the processing requirements for a business process
D) policies that govern daily business functions
E) none of these

Question 64

The technical design of business processes to be automated or supported by computer programs to be written by systems builders is known as:

A) user dialogue
B) ergonomics
C) software specifications
D) user requirements
E) none of these

Question 65

Language-based, machine readable representations of what a software process is supposed to do, or how a software process is supposed to accomplish its task is known as:

A) application programs
B) software specifications
C) prototyping
D) human engineering
E) none of these

Question 66

System owners view communication in terms of:

A) which business units, employees, customers and businesses will use the information system
B) where are the business units, employees, customers and external businesses located that need to access the information system
C) with what other information systems will it have to interface
D) all of the above
E) none of these

Question 67

A layer of utility software that sits between the application software and systems software to transparently integrate differing technologies so that can interoperate is called:

A) layerware
B) tool kit
C) interfaceware
D) middleware
E) none of these

Question 68

XML (eXtensible Markup Language) is a technology used for:

A) sharing data between systems
B) developing web graphics
C) decision support systems
D) specifying business requirements
E) none of these

Question 69

_____________ is the flow of transactions through business processes to ensure appropriate checks and approvals are implemented.

Question 70

A common goal of most organizations is to improve ______________ between employees and other constituents.

Question 71

_______________________________ are technical designs that document how system users are to interact with a system and how a system interacts with other systems.

Question 72

______________________________________ are a specification of how the user moves from window to window or page to page.

Question 73

__________________________________ are a representation of users' data in terms of entities, attributes, relationships and rules. They should be expressed in a format that is independent of the technology that can or will be used to store the data.

Question 74

____________________________________ are ongoing activities that support the business and can be decomposed into other sub-functions and eventually into processes that do specific tasks.

Question 75

Today's best-designed information systems tend to separate the building blocks and force them to communicate across the network. This is called a ______________________________.

Question 76

______________________________________ are a representation of the users' business requirements in terms of activities, data flows and work flow.

Question 77

A(n) _____________________ is a set of rules that govern a business process.

Question 78

A(n) ___________________________ is a step-by-step set of instructions and logic for accomplishing a business process.

Question 79

________________________________________ represent the technical design of business processes to be automated or supported by computer programs to be written by system builders.

Question 80

________________________________ is a layer of utility software that sits between application software and systems software to transparently integrate differing technologies so that they can interoperate.