Deck 3: Creating Value With a Relationship Strategy

Question 1

Matching

-Your personal standards of behavior, including honesty, integrity, and moral fibre

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages

Answer 1

character

Question 2

Matching

-Fix what caused the problem, rather than fix the blame

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages

Answer 2

win-win salespeople

Question 3

Matching

-The strategy for establishing, building, and maintaining quality relationships

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages

Answer 3

relationship strategy

Question 4

Matching

-A strategy in which you imagine yourself having successful experiences

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages

Question 5

Matching

-A strategy of developing a high-quality relationship that focuses on solving your customer's buying problem

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages

Question 6

Matching

-When you practise what you believe in

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages

Question 7

Matching

-Capacity to recognize our own feelings and those of others

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages

Question 8

Matching

-A way to override your past negative programming

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages

Question 9

Matching

-Adopting a strategy where either the buyer or the seller wins

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages

Question 10

Matching

-Setting goals and recognizing your progress

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages

Question 11

Matching

-Ego drive is a part of

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages

Question 12

Matching

-Having high emotional intelligence is similar to being

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages

Question 13

Matching

-A positive self-concept can be achieved by developing

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages

Question 14

Matching

-Character is composed of

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages

Question 15

Matching

-Non-verbal communication has been defined as

A) character
B) win-win salespeople
C) relationship strategy
D) visualization
E) partnering
F) integrity
G) emotional intelligence
H) self-talk
I) win-lose
J) self-improvement strategy
K) an empathizer
L) a positive personal attitude.
M) personal standards
N) silent messages