Deck 7: Basic Information for All Types of Interviews

Question 1

Interpersonal skills are especially important in the COUNSELING interview.

Answer 1

True

Question 2

A question that gives maximum control and freedom to the interviewee is called the OPEN-ENDED question.

Answer 2

True

Question 3

The opening phase of an interview includes the following basic steps:

A) rapport, orientation, and motivation
B) rapport, discussion, and follow-up
C) greetings, discussion, and follow-up
D) introductions, rapport, and motivation

Answer 3

A

Question 4

"Tell me about yourself' is an example of a HYPOTHETICAL OPEN question.

Question 5

Usually the closing phase of any type of interview begins with a specific or general SUMMARY.

Question 6

When preparing for an interview,this case study reminds us to prepare for the unthinkable and leave nothing to chance.

Question 7

In the INVERTED FUNNEL sequence the questions move from specific to general.

Question 8

What type question is illustrated by the following example: "When you want to know something about a fellow employee,do you go directly to the person or do you depend on those with whom the person works to answer your question?"

A) hypothetical open question
B) specific question
C) leading question
D) closed question

Question 9

"What type of books do you like to read most: mysteries,autobiographies,histories,or science fiction?" is an example of a DIRECT/SPECIFIC question.

Question 10

Typically,the employment interview involves one prospective employer and SEVERAL
prospective employees.

Question 11

SKYPE interviews are used to both screen job applicants and to collect survey information on customers.

Question 12

All interviews are organized around three phases: the opening phase,the question-response phase,and the closing phase.

Question 13

Exit interviews are beneficial due to the fact that people will ALWAYS tell you the real reason they are leaving.

Question 14

The funnel sequence of questioning is probably the

A) least-used method of organizing an interview.
B) fastest way to interview.
C) best way to find out information about the respondent.
D) best way to motivate shy or reluctant persons.

Question 15

In a group interview when there are more interviewers than interviewees,the term PANEL INTERVIEW is used.

Question 16

"Of course,you do plan to continue your education,don't you?" is an example of a CLOSED question.

Question 17

"How would you say most supervisors at your present company view upper management?" is an example of a LEADING question.

Question 18

A question that requires a brief answer or a "yes" or "no" answer is a DIRECT/SPECIFIC question.

Question 19

A question designed to get an emotional response is called a LOADED question.

Question 20

You are an interviewer and have the feeling that the candidate is trying to hide something.What should you do?

A) Ask the candidate openly if he or she is trying to hide something.
B) Ask a series of open-ended questions that allow flexibility in responding to areas that might be related to the problem.
C) Check his or her references and ask them if they know of something that the candidate might be hiding.
D) Simply ignore the situation and depend on your personal judgment as to whether to hire the candidate.

Question 21

List and define the four methods for organizing interview questions.

Question 22

Empathic listening,careful paraphrasing,and nonevaluative feedback are particularly necessary communication skills for the _________________ interview.

A) employment
B) grievance
C) group
D) counseling

Question 23

Are the following interview questions organized in the (a)funnel sequence,(b)inverted funnel sequence,or (c)none of the above?
"Tell me about your last position."
"What were your main accomplishments?"
"Did you save the company any money?"
"How much?"
"Which was your greatest accomplishment: saving money for the company or improving employee satisfaction through new management techniques?"

A) funnel sequence
B) inverted funnel sequence
C) neither of the available choices

Question 24

List at least three nonverbal probes and briefly explain how each can be used successfully in an interview.

Question 25

In the case of a customer accused of shoplifting,what type of interview might be conducted?

A) performance review
B) exit
C) board
D) interrogation

Question 26

Which of the following is a direct question?

A) "Tell me about your experience in sales."
B) "How many hours do you have in your major field of study?"
C) "Which do you enjoy the most--working on your own or working under close supervision?"
D) "Do you still arrive late to most meetings?"

Question 27

Assume that you are interviewing a person for a college teaching position and are trying to determine whether this professor enough of a people person to be hired by your college,which has its moto: "Always the student first." List five questions you might ask,list them in either the funnel or inverted funnel,and say why you selected that particular sequence.

Question 28

In a group interview,interviewees should

A) always try to speak first so that they will be eager and participatory.
B) speak to the interviewer who asked the question.
C) make their answers direct and brief.
D) all of the above.

Question 29

Are the following interview questions
"How many years have you been a manager?"
"Tell me about your management techniques."
"How many employees work for you currently?"
"Do you think you could handle any more?"
"Do you have any interviewing skills?"

A) funnel sequence
B) inverted funnel sequence
C) neither of the available choices

Question 30

Questions following the inverted funnel sequence

A) begin with specific or closed questions and move to open or hypothetical open questions.
B) begin with specific questions and end with specific questions.
C) begin with open or hypothetical open questions and move to specific or closed
Questions.
D) begin with open questions and end with open or hypothetical open questions.

Question 31

"I thought we might begin by discussing your resume in terms of your work experiences,interest,and educational background.Then we'll pause and give you an opportunity to ask some questions." This statement might be made by an interviewer in what part of the interview?

A) rapport
B) orientation
C) motivation
D) closing

Question 32

"Which area of operations do you feel deserves increased attention this year? Fire supervision,fire prevention,or emergency medical services?" This is an example of which type of question?

A) loaded
B) third-person
C) open
D) closed

Question 33

What can an interviewer do to help an establish a high level of rapport between interviewer and interviewee?

Question 34

Pretend you are an interviewer.List four quality questions and organize them in the inverted funnel sequence (make up any topic you wish).Explain how to turn these questions into the diamond sequence.

Question 35

Which of the following is not a leading question?

A) "You want the kind of job that gets you more money, don't you?"
B) "We are looking for creative people here. What do you have to offer?"
C) "Do you think all employees should receive raises?"
D) "I don't think you have been working up to your potential. What do you think?"

Question 36

Who should assume responsibility for the structure of the question-response phase of the interview and what are the considerations to keep in mind when organizing the questions?

Question 37

The diamond sequence of questioning begins and ends with which type question?

A) open or third person
B) loaded or leading
C) open or hypothetical open
D) direct or closed

Question 38

When there are FEWER interviewers than interviewees,the interview is called a

A) group interview.
B) board interview.
C) panel interview.
D) grievance interview.

Question 39

Informational interviews

A) are one of the least often used.
B) are recommended before going on actual interviews.
C) take approximately 30 minutes.
D) are most effective when detailed notes are taken.

Question 40

The job-seeker in the case study made which mistake during his interview?

A) difficulty being concise
B) bad hand shake
C) failure to look at the interviewer when conversing
D) lack of interest and enthusiasm

Question 41

Discuss two tips on how to answer questions effectively during an interview.

Question 42

Discuss the suggestions for having a successful board interview.

Question 43

With more companies conducting telephone interviews,how should you prepare from beginning to end?

Question 44

As an interviewee you should be prepared to answer questions.Identify five of the suggestions that would be most helpful to you during the interview.

Question 45

What steps should you take to prepare for an interview? Be specific.