Deck 20: Benchmarking

Question 1

Benchmarking supports total quality by providing the best means for rapid, significant process improvement.

Answer 1

True

Question 2

To achieve best in class, an organization must surpass the performance of the benchmark process

Answer 2

True

Question 3

Benchmarking is considered to be a one-shot process.

Answer 3

False

Question 4

The first member selected for a benchmarking team should be a process owner.

Question 5

Your selection of a benchmarking partner must be from your industry.

Question 6

Which of the following behaviors best describe the concept of benchmarking?

A) Unethical
B) Illegal
C) Industrial espionage
D) None of the above

Question 7

One of the three phases of benchmarking is:

A) Conclusion
B) Postexecution
C) Reporting
D) None of the above

Question 8

Several benchmarking considerations require management's approval before the process can start: commitment to change; funding; personnel; disclosure; and___________.

A) Oversight
B) Direction
C) Involvement
D) Direct supervision

Question 9

Re-engineering is an appropriate replacement for benchmarking when:

A) Your process is fairly strong relative to best-in-class.
B) The best-in-class is not in your industry.
C) Your process is not in statistical control, i.e. is unstable.
D) Best-in-class is unwilling to cooperate.

Question 10

Benchmarking should be used when:

A) Your process is too far behind to catch up with best-in-class through incremental improvement.
B) Your process is close to, but not quite as good as, best-in-class.
C) When another company sells a product for less than you can.
D) When your process is clearly better than your competitor's.