Deck 13: Organization Process Approaches

Question 1

When resolving intergroup conflict, attitudinal solutions require ____________ than behavioral solutions.

A) more skill & more time
B) more time & less skill
C) less time & more skill
D) less time & less skill

Answer 1

A

Question 2

Open-systems methods for the large-group meeting begin with a

A) an open discussion about the future
B) selecting one representative from each organization group
C) diagnosis of the existing environment and how the organization relates to it
D) members creating a list of constraints to change

Answer 2

C

Question 3

Discuss the similarities and differences between an organization confrontation meeting and an intergroup conflict resolution intervention.

Answer 3

Not ANS

Question 4

Which of the following best describes how a microcosm group intervention succeeds?

A) parallel processes
B) energized people
C) concern for production
D) group interdependency
E) conflict

Question 5

When the interdependence between conflicting groups is low and predictable, behavioral interventions work best.

Question 6

Behavioral interventions help groups change their attitudes about one another.

Question 7

Compare and contrast the open-systems and open-space methods for large-group interventions.

Question 8

Intergroup relations interventions are necessary whenever there is conflict between two or more groups.

Question 9

Microcosm groups are small, representative groups who can solve problems in the group and recommend actions to address the problem in the larger system.

Question 10

Open-space methods for large-group interventions are highly structured processes.

Question 11

Successful large-group interventions require:

A) a compelling conference theme
B) appropriate participants
C) relevant tasks
D) all of the above
E) none of the above

Question 12

Identifying the core mission of an organization and assessing the organization's responses to environmental expectations are two important aspects of what type of large group intervention:

A) open space methods
B) open system methods
C) diagnostic methods
D) conference methods
E) parallel process methods

Question 13

Open-space methods for large-group interventions are not characterized by

A) the "law of two feet"
B) the "Four Principles"
C) a formal agenda and structure
D) regular summaries of information for all members to review

Question 14

System wide process interventions include which of the following:

A) change programs directed at improving processes
B) visioning
C) task accomplishment between groups
D) subsystems
E) all of the above

Question 15

Describe the key success requirements for a microcosm group intervention.

Question 16

The activity "appreciating the past" is a characteristic of the open-space method for a large-group meeting.

Question 17

Describe the organizational situations that support each of the three types of systemwide process interventions, the organization confrontation meeting, the intergroup relations intervention, and the large-group intervention

Question 18

From the choices below, which best describes the focus of a confrontation meeting?

A) a place to complain
B) a place to mobilize organizational problem-solving
C) a place to negotiate employee contracts
D) a place to reward individual contributors

Question 19

Which of the following should be avoided in a confrontation meeting?

A) working on relevant problems
B) members from different departments in same group
C) top management separated from other groups
D) superiors and subordinates in the same group
E) support for bringing up relevant issues

Question 20

The confrontation meeting intervention is a promising approach for mobilizing organization problem solving, particularly during highly effective organization performance.