Deck 12: Interpersonal and Group Process Approaches

Question 1

Process consultants offer expert help in the form of solutions to problems.

Answer 1

False

Question 2

The basic difference between process consultation and third-party interventions is that the latter focuses on interpersonal dysfunctions in social relationships.

Answer 2

True

Question 3

Which is not a process consultation intervention?

A) agenda setting
B) feedback of observations
C) group norms and growth
D) training

Answer 3

C

Question 4

The evidence for the positive effects of team building is clear and consistent.

Question 5

The issue of who should lead a team building session is partially a function of the capabilities of the manager.

Question 6

Discuss the role of the OD consultant in a third-party intervention. Include the factors and tactical choices that will support conflict resolution.

Question 7

Group "process" interventions help groups

A) increase the individual's awareness of their behavior
B) generate interest in analyzing relationships within the group
C) increase the skills and knowledge of group members
D) all of the above

Question 8

It is difficult to isolate the impact of process consultations from other interventions.

Question 9

Discuss how team building interventions help an organization. Describe activities that are relevant to individuals, the group and organization relationships.

Question 10

Describe process consultation. Discuss when is should be used and how it applies to organization development.

Question 11

The most common focus of team-building activities is:

A) behavior related to leadership skills
B) behavior related to organization structure
C) behavior related to task performance and group process
D) behavior related to individual performance

Question 12

Which of the following are team building interventions?

A) role clarification
B) mission and goal development
C) goal setting
D) all of the above
E) none of the above

Question 13

Which is true of process consultation?

A) it helps the group increase competence and maturity
B) the group learns to do its own diagnosis
C) problem solving skills diminish
D) A and B
E) none of the above

Question 14

Team building involves helping work groups improve the way they accomplish tasks as well as improving interpersonal and problem-solving skills.

Question 15

The results of team building can be classified into three main areas. Which of the following is not one of these areas?

A) the results specific to only one individual
B) the results specific to the group's operation and behavior
C) the results affecting the group's relationships
D) the results specific to one or more individuals

Question 16

Group communications, roles and functions, and group norms are the focus of

A) survey feedback
B) diagnostic activities
C) process consultation
D) training
E) coaching