Deck 4: Entering and Contracting

Question 1

How would you explain the contracting process to someone who had never heard of OD? Why is this important?

Answer 1

Not ANS

Question 2

The process of entering a client system consists of

A) clarifying the issue, determining the relevant client, and selecting a practitioner
B) agreeing the client has a problem and determining the appropriate action plan
C) walking around and getting a sense of the culture
D) clarifying the issue, mapping political processes, negotiating with the client
E) verifying the presenting problem and determining the client

Answer 2

A

Question 3

Which answer below best describes the "relevant" client?

A) everyone in the organization
B) individuals who are included in a survey
C) everyone who contributes to the problem
D) generally those who can directly impact change issues
E) none of the above

Answer 3

D

Question 4

Failure to identify the relevant client can lead to a lack of support for the OD effort.

Question 5

Describe the process of entering an organizational system from an internal OD practitioner's perspective.

Question 6

The presenting problem is

A) always the most important problem facing the organization
B) never the "real" problem
C) usually very specific
D) often a symptom of an underlying problem
E) all of the above

Question 7

The burden of responsibility for selecting an OD consultant lies entirely with

A) the client organization
B) the consultant
C) both the client organization and the consultant
D) the manager of the client organization

Question 8

Contracting is typically a very formal, written process when internal OD practitioners are involved.

Question 9

Which of the following is not a step in the contracting process?

A) determining what each party wants from the OD process
B) estimating the time and resources that will be devoted to the OD process
C) determining the change project
D) determining the ground rules for working together

Question 10

Describe how an organization might select and OD practitioner, noting what criteria are important to evaluate.

Question 11

As OD practitioners enter into contracts, it is important to consider the emotional and psychological issues of the client.

Question 12

The goal of the contracting process is

A) to help the organization change
B) to make a good decision about how to proceed with the OD process
C) create a positive situation for the OD practitioner
D) makes the organization dependent on the OD practitioner
E) ensure that the client organization wants to change