Deck 12: Network Management

Question 1

Due to changing communication technologies,most companies have combined voice and data communications functions.

Answer 1

True

Question 2

Network management is the process to operating,monitoring,and controlling the network to ensure it works as intended and provides value to its users.

Answer 2

True

Question 3

To help in negotiating site licenses for software,it is important to document which software packages are installed on each client.

Answer 3

True

Question 4

Failure control requires developing a decentralized control philosophy for problem reporting.

Question 5

Network managers manage the configuration management of their networks as one of their key tasks.

Question 6

One key to integrating diverse networks in an organization is for the individual network managers to realize that they no longer wield the same amount of power.

Question 7

Management reports can be helpful in determining network availability statistics.

Question 8

Performance management means ensuring the network is operating as efficiently as possible.

Question 9

Network management software is used by most large organization to monitor and control their networks.

Question 10

Desktop Management software requires managers to install software on client computers manually.

Question 11

One of the least common configuration activities is adding and deleting user accounts.

Question 12

Today,the critical issue of network management is managing only the mainframe's network.

Question 13

One common configuration activity is updating the software on the client computers in the network.

Question 14

To ensure that critical problems get priority over less important ones,problem prioritizing is needed in a network.

Question 15

Problem statistics are not helpful in determining whether vendors are meeting contractual maintenance commitments.

Question 16

In many organizations,configuration documentation takes the form of a large set of network diagrams,one for each LAN,BN,MAN,and WAN.

Question 17

Trouble tickets are reports produced by a software package that records fault information.

Question 18

The future of network management lies in the management of LANs,BNs,and Internet resources instead of concentrating on mainframe resources.

Question 19

If managers do not pay enough attention to planning and organizing the network,they are going to end up being proactive vs.reactive in solving network problems.

Question 20

User profiles should enable the network manager to identify the access rights (to particular files and directories)for each user.

Question 21

___________ is when network managers deal with network breakdowns and immediate problems,instead of performing tasks according to a well laid out plan.

A) Panicking
B) Multiplexing
C) Multitasking
D) Firefighting
E) Fireflying

Question 22

Which of the following is not considered a key management task for running a network?

A) knowledge of frame relay
B) planning
C) organizing activities
D) directing activities
E) controlling activities

Question 23

Due to the shift from host-based networks to microcomputer based networks,more than _____ percent of most organizations' total computer processing power now resides on microcomputer-based LANs.

A) 40
B) 50
C) 60
D) 80
E) 90

Question 24

One reason that there are technical network integration management issues is the fact that:

A) The more different types of network technology used, the more complex network management becomes.
B) Internet protocols are very similar to traditional mainframe protocols.
C) Each LAN was developed by a centralized group.
D) All LANs used in an organization all use the same architecture.
E) All LANs used in an organization use the same type of technology.

Question 25

____________ is also called automatic software distribution.

A) Electronic Data Interchange
B) Software architecture
C) Desktop management
D) Automatic configuration management
E) Email Software Uploading

Question 26

___________ refers to managing and documenting the network's hardware and software configuration.

A) Visioning
B) Troubleshooting
C) Firefighting
D) Configuration management
E) Implementation

Question 27

Mean Time Between Failures is a statistic that is used to track device reliability.

Question 28

____________ refers to keeping track of the operation of network circuits to make sure they are working properly.

A) Network monitoring
B) Fault tolerance
C) Fault management
D) Firefighting
E) Downtime

Question 29

Desktop management:

A) increases the cost of configuration management over the long term
B) requires managers to install software manually on client computers
C) automatically produces documentation of software installed on each client computer
D) can not maintain documentation of software installed on each client computer
E) decreases costs in the short term

Question 30

Which of the following is not a basic function of a network manager?

A) Web surfing to shop on eBay
B) cost management
C) performance and fault management
D) configuration management
E) end user support

Question 31

When users receive training about fundamentals of network use,they become confident about what they need to do when working on a network.

Question 32

To help reduce firefighting in network management,a network manager should spend time on____________ to prevent problems.

A) planning and organizing the network and networking staff
B) LAN manual
C) fault log
D) trouble ticket
E) troubleshooting log

Question 33

Service level agreements specify the exact type of performance and fault conditions that an organization will accept from a common carrier or Internet service provider.

Question 34

Network management software is designed primarily to provide automated support for at least some of the network management functions.

Question 35

_____________ are used by many large and small organizations to monitor and control their networks today.

A) Network management software packages
B) Firefighter packages
C) Fault creating packages
D) Fault toleraters
E) NICs

Question 36

Documentation for network and application software:

A) usually does not include information about the network operating system
B) usually does not include information about any special purpose network software
C) includes information about which data files each user can access
D) is not generally needed since networks are comprised of hardware only
E) is important for monitoring adherence to software license rules

Question 37

Which of the following is typically not a part of configuration documentation?

A) hardware documentation
B) sales brochures for new hardware products being considered by the organization
C) user profiles
D) network software documentation
E) software documentation

Question 38

Quality control charts are a simple tool that can be used by network managers to monitor network conditions.

Question 39

___________ ensures that the network is operating as efficiently as possible.

A) Firefighting
B) Fault tolerance
C) Fault management
D) Performance management
E) Troubleshooting

Question 40

__________ refers to preventing,detecting,and correcting faults in the network circuits,hardware,and software.

A) Fault management
B) Fault tolerance
C) Firefighting
D) Performance management
E) Troubleshooting

Question 41

__________ policies attempt to allocate costs associated with a WAN or a mainframe to specific users.

A) Charge-back
B) Web spinning
C) Internet access fees
D) Support staff billing
E) ESD

Question 42

___________ that are negotiated with providers,such as common carriers,specify the exact type of performance and fault conditions that an organization will accept.

A) Service level agreements
B) Trouble tickets
C) Smart hub lists
D) Bursty router printouts
E) Wish list documentation

Question 43

________ is a measure of how much it costs per year to keep one computer operating.

A) Web gardening
B) Software installation cost
C) Hardware upgrade cost
D) Total cost of ownership
E) Support staff cost

Question 44

A __________ is an organizational department that is responsible for monitoring and fixing overall network problems.

A) mission critical area
B) fault tolerance department
C) network operations center
D) mullion delimiter agency
E) Web surfing guru headquarters

Question 45

_____________ helps ensure that critical problems get priority over less important ones.

A) Protocol analyzing
B) Problem prioritizing
C) Uptime
D) Availability
E) Reliability

Question 46

Network devices that are ________ do only what they are designed to do,such as routing packets,but do not provide any network management information.

A) voice-activated
B) bursty
C) faulty
D) dumb
E) intelligent

Question 47

_____________ is the percentage of time the network is usable by users.

A) Retransmission rate
B) Availability
C) MTTDiagnose
D) Downtime
E) MTBF

Question 48

Which of the following is not one of the three major sources of a user's equipment problem that can be solved by network support?

A) use of the CD-ROM as a cup holder
B) failed hardware device
C) lack of user knowledge
D) incompatibility between user software and network hardware and software
E) none of the above is an appropriate answer

Question 49

_______ are network devices that record data on the messages they process as well as performing their "normal" message processing functions.

A) Faulty
B) Bursty
C) Trouble tickets
D) Voice-activated
E) Managed devices

Question 50

_______ is an indicator of the efficiency of problem management personnel in correctly finding the root cause of the failure.

A) MTBF
B) Availability
C) MTTRespond
D) MTTDiagnose
E) MTTRate

Question 51

A(n)_____________ is a simple tool that can help identify computers/devices or communication circuits that have higher-than-average error or usage rates.

A) Quality control chart
B) Quality of service
C) Service leveling chart
D) Desktop management
E) Alarm cloud

Question 52

______ is a statistic that measures how quickly the staff corrected a network problem after they arrived at the problem site.

A) MTTDiagnose
B) MTTRespond
C) MTBF
D) MTTFix
E) MTTRate

Question 53

When a user problem cannot be solved by the help desk at the first level of resolution,the problem is ___________ to the second level of problem resolution.

A) firefought
B) spun
C) escalated
D) burst
E) delimited

Question 54

Logical network parameter monitoring:

A) includes monitoring of the network's modems
B) can not track the destination of data routed across the networks
C) can not provide information about the levels of service provided by the network
D) includes performance measurement data on traffic volume on a particular circuit
E) can not keep data about user response times

Question 55

Which of the following is not an important step in reducing network costs?

A) moving to fat client architectures
B) automating as much of the network management process as possible
C) developing standards for computers on the network
D) reducing the time spent manually installing new software
E) centralizing help desks

Question 56

Which of the following is not a main function within end user support?

A) resolving network faults
B) training
C) resolving user problems
D) spin control
E) none of the above is an appropriate answer

Question 57

___________ allows the network manager to determine who is responsible for correcting any outstanding problems.

A) Load balancing
B) MTBF
C) Availability
D) Reliability
E) Problem tracking

Question 58

Which of the following would not be included as part of the physical network parameter statistics monitored by a NMS?

A) stats on multiplexers
B) stats on modems
C) stats on circuits in the network
D) stats on user response times
E) stats on malfunctioning devices

Question 59

_____ is a criterion that keeps track of the number of hours or days of continuous operation before a component fails.

A) MTTDiagnose
B) MTTRespond
C) MTTRepair
D) MTTFix
E) MTBF

Question 60

____________ are reports produced by numerous network software packages for recording fault information.

A) Wish list documentation
B) Trouble tickets
C) Smart hub lists
D) Bursty router printouts
E) Roger systems checks

Question 61

Why is user training so important?

Question 62

Why is desktop management important?

Question 63

___________ provides information about configuration management on a network.

A) Circuit management software
B) Device management software
C) System management software
D) Application management software
E) Desktop management software

Question 64

What do network managers do,and what are their key tasks? What is the most important of these tasks in order to avoid constant firefighting?

Question 65

Describe why a shift has occurred towards LANs and the Internet.

Question 66

List and describe 5 steps a network manager might use to reduce costs.

Question 67

What is the "total cost of ownership?"

Question 68

What are some differences between LAN and WAN management?

Question 69

What can be done to improve performance on networks?

Question 70

Describe the process of managing network performance and fault management,including network monitoring,failure control,and problem resolution.

Question 71

Compare total cost of ownership and net cost of ownership.