Deck 3: Listening

Question 1

Listening is defined as

A) one's physical ability to perceive sounds.
B) the process of following and understanding the meaning of words.
C) the process of communicating and understanding the spoken word.
D) the process of giving thoughtful attention to what we hear.

Answer 1

D

Question 2

Hearing is defined as

A) one's physical ability to perceive sounds.
B) giving thoughtful attention to what we hear.
C) communicating and understanding the spoken word.
D) following and understanding the meaning of words.

Answer 2

A

Question 3

Shanae feels she studies better when her favorite Internet radio station plays in the background. What type of listening is this?

A) Responsive listening
B) Passive listening
C) Empathetic listening
D) Active listening

Answer 3

B

Question 4

A person who decides ahead of time that a conversation he/she is listening to is important, and who focuses on the content and the thoughts and feelings of others in order to gain knowledge, is partaking in what type of listening?

A) Active
B) Informational
C) Critical
D) Responsive

Question 5

An important part of being an effective communicator is to develop skills in the area of

A) stereotyping.
B) hearing.
C) listening.
D) avoiding.

Question 6

As Kamal asks his professor questions about the upcoming unit exam, Professor Shelley nods his head as if he's listening. However, Professor Shelley is really thinking about his daughter preparing to go away to college. This is an example of Professor Shelley NOT being

A) an informative listener.
B) a responsive listener.
C) an effective listener.
D) a passive listener.

Question 7

Sarah has a sign language interpreter assisting her during classes at the university. Sarah needs an interpreter because she has difficulty

A) hearing.
B) listening.
C) questioning.
D) interpreting.

Question 8

Will was trying to pay attention to the lecture but the outside whine of an ambulance was interfering with his listening. What term describes this phenomenon?

A) Empathy
B) Internal noise
C) Distancing
D) External noise

Question 9

The ability to understand what someone else is feeling and to look at a situation from the other person's perspective is called

A) empathy.
B) compassion.
C) responsiveness.
D) sympathy.

Question 10

A speaker who uses "ums," "you know," or "like" throughout their presentation is having difficulty with

A) delivery.
B) listening.
C) hearing.
D) questioning.

Question 11

The election is just around the corner and Dave is trying to convince Erin to vote for a candidate he strongly believes in. As Dave speaks, Erin gives thoughtful attention to what he is saying. Erin is

A) listening.
B) hearing.
C) perceiving.
D) dating.

Question 12

A communication skill where we request additional information from the sender to help us understand their message and keeps us involved in the interaction is called

A) paraphrasing.
B) empathizing.
C) questioning.
D) interpreting.

Question 13

Karen is devastated because she hit a dog with her car. Joe listens to Karen as though it happened to him. He relates to her feelings. What type of listening is Joe practicing?

A) Objective listening
B) Passive listening
C) Active listening
D) Empathetic listening

Question 14

_____ refers to our attention to details instead of the main ideas in the message, hindering us from becoming effective listeners.

A) Language barrier
B) Faulty delivery
C) Message overload
D) Jargon use

Question 15

Listening with a sense of purpose and involvement is called

A) passive listening.
B) active listening.
C) informative listening.
D) reflective listening.

Question 16

What type of listening requires nothing from the receiver?

A) Responsive
B) Passive
C) Active
D) Informational

Question 17

Wanda is a member of her school's grade appeals committee. Once a month, she is required to listen to students who are dissatisfied with their grades. Although it is tempting to take the side of her fellow students, she forces herself to suspend judgment until all of the facts are presented. This is called

A) Informational listening.
B) Responsive listening.
C) Empathetic listening.
D) Critical listening.

Question 18

Angela failed to see William and Olga's similarities in that neither customer had their receipt when both attempted to get a refund for a faulty printer. Because of her frame of reference, Angela refunded William's money after he articulately explained his situation. Olga, however, was denied a refund because she had a slight speech impediment. In order to respond with fairness, Angela needed to listen

A) passively.
B) ethically.
C) legally.
D) empathetically.

Question 19

Police officer Henry had a very long and stressful day. When his daughter, Mary, asked him about it, he replied, "The day would not end! We had two 10-52s before 0700 hours, a 10-45D, and six 10-42s. All I wanted was to be 10-10!" Unfortunately, Mary had no idea what he was talking about because Officer Henry used _____ in his message.

A) internal noise
B) external noise
C) jargon
D) passivity

Question 20

A jurist who not only is actively listening to trial information, but also is taking notes to aid her during the deliberation process, is doing so

A) to help her paraphrase her thoughts.
B) to help her remember the details of the trial.
C) to help her empathize with the criminal.
D) to help avoid external noise occurring outside.

Question 21

___________ listeners are involved verbally and nonverbally, avoid making judgments about the sender's feelings, and communicate a sense of caring or empathy.

Question 22

When ________ listening, we must first listen to the message before we evaluate the speaker's message or intent. Use a type of active listening to fill in the blank.

Question 23

Dallas is moving to Wyoming and she must leave all she knows and loves. She confides her deepest fears about the move to her friend, Noah. Noah wants to express outrage at her having to leave. Instead, he takes the focus off of himself and imagines what a sudden move must feel like from her point of view. What type of listening is Noah using?

Question 24

What do we call one's physical ability to perceive sounds?

Question 25

What do we call the process of giving thoughtful attention with more than our ears, including our eyes and heart?

Question 26

Mark studies math with his partner every day after school. One day during study time, Mark's partner explained an extensive math problem to him. However, Mark did not quite understand. Mark asked his partner to explain it again. Mark was ________.

Question 27

What are the three types of active listening?

Question 28

Restating another person's message in our own words is called ________.

Question 29

________ requires that we clarify the meaning of a message, but also allows us to offer an alternative perception.

Question 30

Noise, delivery, language, message overload, and perception of ourselves and others are all variables that can interfere with our ability to

Question 31

Listening is one's physical ability to perceive sounds.

Question 32

Focusing on the many details in a conversation instead of the main ideas of the message is called message overload.

Question 33

Becoming an effective communicator begins with listening.

Question 34

As empathetic listeners, we judge the statement of others while listening to their feelings.

Question 35

Listening includes using our eyes and our heart as well as our ears.

Question 36

Noise, delivery, language, and perceptions are variables that can interfere with our ability to listen.

Question 37

Passive listening occurs when the only party involved in the message is the sender.

Question 38

Hearing is more complex than listening because it demands that we concentrate on what others say to us.

Question 39

Paralanguage means restating another person's message into our own words.

Question 40

Jargon is highly specialized words that are usually understood by anyone who uses active listening.

Question 41

Manny, a nurse working in the emergency room, is an effective listener because he can focus on his patient and not himself nor the external noise from other possible distractions in the emergency room.

Question 42

Mustafa said to his mom, "I'll be home by dinner time." His mom said, "You'll be home by 6 o'clock? I'll see you then." Rephrasing Mustafa's message is known as paraphrasing.

Question 43

Lawn mowers, rain, and crying babies are all examples of internal noise.

Question 44

Noise that interferes with our ability to listen has to be intentional.

Question 45

Hearing and listening are NOT the same thing.

Question 46

Match the word or phrase with its meaning.
-Active listening

A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 47

Match the word or phrase with its meaning.
-Critical listening

A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 48

Match the word or phrase with its meaning.
-External noise

A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 49

Match the word or phrase with its meaning.
-Questioning

A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 50

Match the word or phrase with its meaning.
-Internal noise

A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 51

Match the word or phrase with its meaning.
-Informational listening

A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 52

Match the word or phrase with its meaning.
-Paraphrasing

A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 53

Match the word or phrase with its meaning.
-Jargon

A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 54

Match the word or phrase with its meaning.
-Interpreting

A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 55

Match the word or phrase with its meaning.
-Passive listening

A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 56

Define empathetic listening. Define critical listening. What is the difference between these two types of listening?

Question 57

What is the difference between hearing and listening? Give an example of each.

Question 58

Explain the differences between external and internal noise. Give examples of how noise can interfere with listening.

Question 59

Define questioning, paraphrasing, and interpreting. How are they similar? Different? Explain how questioning, paraphrasing, and interpreting improve our responsive listening skills.

Question 60

Remembering is an essential part of active listening. Note taking can help with that process. Identify the guidelines for effective note taking and discuss them.