Deck 2: Communication Processes

Question 1

The ability to receive, interpret, analyze, and respond to messages is regulated by one's:

A) Technical competency
B) Emotional intelligence
C) Physical ability
D) Personal interest

Answer 1

B

Question 2

Patterson and his colleagues refer to the two parts of our brain as the "know" and "go." The "know" system:

A) Is emotionally neutral.
B) Triggers reflexive responses, including fight and flight.
C) Develops very early.
D) Turns on when you're about to fall under attack.

Answer 2

A

Question 3

Which of the following is used to describe self-managing groups?

A) More traditional task groups
B) More structure
C) Less discussion-oriented
D) Question and answer interactions

Answer 3

D

Question 4

The gap between what we intend to communicate and what is actually received is called the:

A) community gap
B) semantic differential
C) directing comment
D) arc of distortion

Question 5

Shaking hands with someone as a greeting is:

A) unintentional verbal communication
B) intentional verbal communication
C) unintentional nonverbal communication
D) intentional nonverbal communication

Question 6

If I said, "God guess you," instead of "God bless you," after you sneezed, that would be an example of a:

A) verbal intentional message
B) nonverbal intentional message
C) verbal unintentional message
D) nonverbal unintentional message

Question 7

An example of unintentional communication in a group setting is:

A) Having a history of collaboration, but not talking about it.
B) Being open to new ideas.
C) Focusing on improving the group's success, without having set that as a goal.
D) Having a strong concern about achieving individual performance goals at the expense of group goals.

Question 8

Effective feedback should be ALL BUT WHICH of the following?

A) subjective
B) from a trusted person
C) clear and understandable
D) as immediate as possible

Question 9

Which of the following statements if false?

A) Speakers rated as "sincere" make eye contact three times more often than "insincere" speakers.
B) For 90 percent of Americans, the left eye is used only for depth perception.
C) When Richard Nixon attended his first Watergate press conference, he blinked up to 40 times a minute.
D) Sincere speakers blink between 5 and 10 times per minute.

Question 10

Which of the following statements is false?
A We are able to assert dominance over others almost exclusively with eye contact in a matter of seconds

A) when we first encounter one another
B) We tend to direct our comments toward those from whom we expect or would like feedback
C) Males consistently give more eye contact than females
D) There is more mutual eye contact between friends than others

Question 11

According to Barnlund, next to the face, the _______ is(are) probably the most expressive part of the human body.

A) arms
B) torso
C) legs
D) hands

Question 12

The round, soft, fat body shape is called the:

A) endomorph
B) mesomorph
C) ectomorph
D) isomorph

Question 13

The average speaking rate is between __________ and __________ words per minute.

A) 75; 100
B) 125; 175
C) 100; 125
D) 150; 200

Question 14

Vocal quality refers to:

A) relative emphasis, pitch changes, and duration in uttering different word parts in a sentence.
B) resonance of the voice
C) frequency in cycles per second
D) rate and fluency

Question 15

Which of the following is one of Gibbs' defensive climates?

A) equality
B) problem orientation
C) neutrality
D) provisionalism

Question 16

____________ in contrast to that which is ____________, tends to arouse a minimum of uneasiness, according to Gibbs' theory.

A) Evaluative; descriptive
B) Spontaneous; strategic
C) Strategic; spontaneous
D) Descriptive; evaluative

Question 17

_______________ in speech indicates a lack of concern for the listener's welfare.

A) Strategy
B) Certainty
C) Neutrality
D) Spontaneity

Question 18

A person who acts as a "know-it-all" is engaging in which of the following defensive behaviors?

A) strategy
B) neutrality
C) certainty
D) control

Question 19

Which of the following is a supportive behavior, according to Gibbs?

A) Provisionalism
B) Strategy
C) Certainty
D) Superiority

Question 20

When a speaker ignores what you say as if you had never said it, it is a type of implicit rejection known as:

A) interruption
B) irrelevant response
C) imperviousness
D) tangential response

Question 21

Which of the following could be considered a PROCESS comment in a group discussion concerning the topic "Will Peru recover from its current economic crisis within the next five years?"

A) "It's disgusting to see people throw garbage in the ocean in Peru."
B) "I think the terrorists in Peru will cause its downfall."
C) "One can tell how bad the cholera epidemic is in Peru by noting how many people are admitted to the hospital."
D) "What we need to do now is to decide whether or not we have listed sufficient criteria for solving this problem."

Question 22

Tubbs provides several practical tips on how to improve listening skills. Which of the following is not one of the tips?

A) Pay attention to positive nonverbal behavior.
B) Interrupt when necessary in order to ask for clarification.
C) Avoid side conversations.
D) Try not to argue mentally.

Question 23

Which of the following is not true about General Semantics?

A) It focuses on the speaker.
B) It is the study of how we perceive, construct, and communicate our life experiences.
C) It sees the world as a system.
D) It is used to understand how people adapt to their environment.

Question 24

Misunderstanding that occurs due to a language problem is called:

A) bypassing
B) polarization
C) inference making
D) signal reactions

Question 25

The process that "causes people who had been staying neutral to take sides in a conflict" is:

A) bypassing
B) polarization
C) inference-making
D) signal reactions

Question 26

In the section on language behavior, Tubbs provides four practical tips. Which of the following is not a tip identified by Tubbs?

A) Be word-minded, not person-minded.
B) Question and paraphrase
C) Be receptive to feedback
D) Be sensitive to contexts

Question 27

Which of the following statements is an INFERENCE:

A) I saw Andy mowing the lawn.
B) Andy told me he left the lawn mower outside.
C) Andy is taking a test.
D) Andy will do well on the test.

Question 28

Polarization has three distinct characteristics. Which of the following was NOT listed as one of those characteristics?

A) statements get more emotionally intense
B) statements go from being specific to being more general
C) statements become more personalized
D) statements tend to move away from the topic at hand to other issues

Question 29

The comment "There's no way it can be done" illustrates:

A) symbol reactions
B) igniter phrase
C) abstract reactions
D) bypassing

Question 30

In German culture, which type of profanity is the most offensive?

A) religious
B) sexual
C) excretory
D) they are all equally offensive

Question 31

When Steve habitually says "you know" without being aware of his habit, he is exhibiting a part of the
_____________ quadrant.

A) open
B) hidden
C) unknown
D) blind

Question 32

Luft proposes several guidelines for self-disclosure. Which of the following is one of his guidelines

A) Self disclosure is appropriate when the information shared has a low-level of risk.
B) Self disclosure is not appropriate in times of crisis.
C) It is generally appropriate for only one person in the relationship to self-disclose.
D) Self disclosure is appropriate when the context is mutually shared.

Question 33

Which of the following is a maintenance role?

A) elaborating
B) evaluating
C) encouraging
D) analyzing

Question 34

______________ is a misunderstanding that occurs when the speaker and the receiver miss each other with their meaning.

A) Bypassing
B) harmonizer
C) observering
D) encouragering

Question 35

__________ of a group includes comments about the topic of the discussion.

A) Analysis
B) Content
C) Reorganizing
D) Process

Question 36

Which of the following is an individual role?

A) evaluating
B) coordinating
C) compromising
D) help seeking

Question 37

Which of the following was not identified as a challenge of the virtual meeting?

A) Users really can't see expressions on the faces of their peers.
B) People tend to make shorter statements.
C) Vocal tone may be distorted.
D) People write things they would not say.

Question 38

A definition of _________ provided by Tubbs is "the study of the general nature of morals and of the specific moral choices made by a person."

A) Philosophy
B) Ethics
C) Rhetoric
D) Persuasion

Question 39

The philosopher who argued that there is one ethical principle, namely the respect and dignity of each human being was:

A) John Rawls
B) Aristotle
C) Immanuel Kant
D) John Stuart Mills

Question 40

The philosopher who encouraged moderation in all things was:

A) John Rawls
B) Aristotle
C) Immanuel Kant
D) John Stuart Mills

Question 41

Which of the following is not one of the six dimensions of team talk?

A) Identification
B) Social distance
C) Interdependence
D) Leadership

Question 42

Using inclusive pronouns such as "we," "our," and "us" are examples of which of the following dimensions of team talk?

A) Identification
B) Social distance
C) Interdependence
D) Leadership

Question 43

Phrases such as "Would you be so kind as to...?" and addressing a person by his/her formal title, such as "Mrs. Kincade" are examples of which of the following dimensions of team talk?

A) Identification
B) Social distance
C) Interdependence
D) Power differentiation

Question 44

According to Harvard research Daniel Goleman, emotional intelligence is a combination of intrapersonal communication (personal competence) and interpersonal communication (social competence).

Question 45

Interpersonal communication is defined as the process of creating meanings in the minds of others.

Question 46

The ability to receive, interpret, analyze, and respond to messages is regulated by a person's emotional intelligence.

Question 47

When a person sends an Unintentional messages, they are transmitted through verbal communication only.

Question 48

The gap between what we intend to communicate and what is actually received is called the semantic differential.

Question 49

Research shows that a group's interaction patterns clearly affects the group's success.

Question 50

Sincere speakers blink between 10 and 20 times per minute.

Question 51

Females consistently give more eye contact than males.

Question 52

In a study of physically attractive people, it was found that they are considered to have less credibility than their less attractive counterparts.

Question 53

An endomorph is a person who is tall, thin, and fragile.

Question 54

You should void using technical jargon to impress others. This can confuse rather than clarify.

Question 55

An average speaking rate is 150-200 words per minute.

Question 56

Inflection refers to the resonance of the voice.

Question 57

According to research, the more uncomfortable a speaker is, the more disfluencies she/he uses when talking.

Question 58

Interestingly, the filler words "um" and "uh" are also used in several other languages, including French and Turkish.

Question 59

Recent research in zero-history groups shows that factors such as agreeableness and openness correlated positively with the rate at which they generated supportive communication.

Question 60

When someone acts like a "know-it-all" he/she is displaying characteristics of the defensive climate called superiority.

Question 61

Gibb found that groups with defensive climates tend to accomplish less than those with more supportive climates.

Question 62

An explicit rejection is seen as a disconfirming communication pattern whereas an implicit rejection is seen as confirming.

Question 63

Comments such as, "Joe dominated the group while the others couldn't get a word in edgewise" are called process comments.

Question 64

Inferences are the miscommunication patterns which occur when the sender and receive miss each other with their meanings.

Question 65

Signal reactions are learned responses to certain stimuli.

Question 66

An example of an "igniter phrase" is, "That's a great idea!"

Question 67

The same swear words we find offensive in the United States are equally offensive in other cultures.

Question 68

According to Tubbs and Baird's definition of self-disclosure, individuals must share information voluntarily in order for it to be considered self-disclosure.

Question 69

Your classmates are aware that you tend to say, "It's like, I mean" frequently, but you don't realize this. This information is found in your hidden quadrant.

Question 70

Self-disclosure is appropriate when it is speeded up in a crisis.

Question 71

Individual or self-centered roles are beneficial to a group because they encourage self actualization.

Question 72

The philosopher who believed that those who have more should protect those who are less fortunate by "accidents of birth," was John Stuart Mill.

Question 73

According to Donnellon, team dynamics shape the organization.

Question 74

"The process of creating meaning in the minds of others" is the definition of ______________.

Question 75

The gap between what we intend to communicate and what is actually received is the
__________________.

Question 76

The frequency in cycles per second of the vocal tones is called "vocal ___________."

Question 77

When someone threatens you psychologically, you react by throwing up a barrier against that threat. That barrier is known as a ______________.

Question 78

The communicative pattern involving a negative evaluation or an overt dismissal of the person or the person's messages is called ________________.

Question 79

According to Donnellon's (1996) book, the defining characteristic of teams is
____________________.

Question 80

Statements that go beyond what we know through observations are called ____________________.