Deck 1: Introducing Knowledge Management

Question 1

Knowledge management may simply be defined as doing what is needed to get the most out of your employees.

Answer 1

False

Question 2

The most vital resource of today's enterprise is the telecommunication infrastructure that enables intraoffice and interoffice communication.

Answer 2

False

Question 3

Knowledge management may be applied to both individuals and organizations.

Answer 3

True

Question 4

Organizations face employee turnover due to voluntary and involuntary reasons.

Question 5

Knowledge intensive companies around the world are valued at twice their financial capital.

Question 6

A company's human capital may reside in the minds of its employees, vendors and customers.

Question 7

Intellectual capital is synonymous with human capital.

Question 8

Knowledge management focuses on making knowledge available wherever and whenever it is needed.

Question 9

Although intellectual capital is ubiquitous, there are no standard tools to manage it as an asset.

Question 10

The swiftness with which decisions are implemented in today's economy provides for tolerance in making incorrect or unclear decisions.

Question 11

Rapid changes in KM have to a great extent resulted from progress in IT.

Question 12

Today, the growth of knowledge is linear. A five- year- old company will double its knowledge in just five more years.

Question 13

Knowledge management mechanisms are the organizational or structural means used to support KM.

Question 14

The applications resulting from the synergy between the latest technologies and an organization's social/structural mechanisms are known as knowledge management systems.

Question 15

Experience management includes requiring employees to take in-house training as well as motivating external continuing education.

Question 16

A difference between the development of traditional IT systems and KM systems is that end-users need to be more actively involved in KM system development.

Question 17

Knowledge may be created in individuals' minds or in corporate databases (electronic and paper).

Question 18

According to an old adage, 80 percent of effective KM is related to organizational culture and human factors.

Question 19

Highly effective KM systems implementations are pure technological solutions.

Question 20

Successful KM systems not only require users to utilize the system, but also to contribute to the knowledge encoded in the system.

Question 21

The increasingly important discipline of KM promotes which of the following?

A) Personal recognition.
B) Personnel longevity through group/team satisfaction.
C) The systematic evaluation of an organization's business strategy rules.
D) The creation, sharing, and leveraging of organizational knowledge.
E) None of the above.

Question 22

Which of the following is not a benefit of managing organizational knowledge?

A) Increasing information storage capacity.
B) Leveraging core business competencies.
C) Accelerating time to market.
D) Strengthening organizational commitment.
E) Improving cycle times.

Question 23

How does intellectual capital affect the balance between a corporation's balance sheet and investor's estimation of corporate worth?

A) The balance sheet and estimated corporate worth are now equal.
B) The balance sheet value exceeds estimated corporate worth.
C) Estimated corporate worth exceeds the balance sheet value.
D) Intellectual capital has no effect on any difference between the balance sheet and estimated worth.
E) Intellectual capital makes it easier to justify the balance sheet.

Question 24

Which of the following are considered common standard tools for managing intellectual capital as an asset?

A) ERP systems and data warehouses.
B) Spreadsheets.
C) Voicemail and email.
D) All of the above.
E) As of yet, there are no standard tools.

Question 25

What are the components of intellectual capital?

A) IT infrastructure and employees.
B) Human and structural capital.
C) Email and databases.
D) Training, innate skills, and experience.
E) Management and business culture.

Question 26

Which of the following trends does not increase the stakes in decision making?

A) Accelerating market volatility.
B) Increasing domain complexity.
C) Faster speed of responsiveness.
D) Diminishing individual experience.
E) None of the above.

Question 27

Due to increasingly dynamic and complex business domains, what are professional recruiters looking for in new recruits?

A) Excellent education.
B) Professional experience.
C) Good communication skills.
D) Group collaboration skills.
E) All of the above.

Question 28

According to the text, with their diminishing experience how do corporate decision makers make their decisions?

A) Rely on personal experiences.
B) Delegate decision making to others.
C) Refuse to make decisions.
D) Rely on externally provided information.
E) Design metrics to evaluate their decisions.

Question 29

What is a negative KM side effect of the downsizing trend of the late twentieth century?

A) Loss of knowledge resources.
B) Rapid cost reduction.
C) Better survivability against competitors.
D) Decreased productivity.
E) Accelerating market volatility.

Question 30

What is the major influence that is enabling the implementation of KM applications?

A) Learning in social mechanisms.
B) Improved information technology.
C) Newly developed structural mechanisms.
D) A growing knowledge sharing business culture.
E) Increasing rate of knowledge availability.

Question 31

Which of the following is not part of a framework for classifying knowledge management systems?

A) Knowledge discovery systems.
B) Knowledge application systems.
C) Knowledge archival systems.
D) Knowledge capture systems.
E) Knowledge sharing systems.

Question 32

According to the old adage reported in the text, what percentage of KM is related to advances in information technology?

A) 10%.
B) 20%.
C) 25%.
D) 50%.
E) 80%.

Question 33

What term is used to describe the applications resulting from synergy between IT and social/structural mechanisms for knowledge sharing?

A) Knowledge sharing systems.
B) Experience management systems.
C) Knowledge management systems.
D) Human capital management systems.
E) Knowledge sharing cultures.

Question 34

Why should experiences be managed?

A) Seeking out appropriate experiences develops a broader base of knowledge.
B) It assists in identifying organizational knowledge gaps that should be filled.
C) Corporations need to account for both internal and external training costs.
D) Over time, experiences form more general experiences which combine into knowledge.
E) It is the latest management trend and promises to provide significant benefits.

Question 35

KM should not _________ from knowledge owners, but recognize their expertise.

A) distance itself
B) expect sharing
C) force participation
D) acquire unusable knowledge
E) encourage hoarding

Question 36

Explain the difference with respect to the centrality of decision making between decision makers today and from pre-1990 and why this is leading to a greater emphasis on effective KM.

Question 37

List the three components of effective organizational knowledge management.

Question 38

Discuss why many KM system implementations are not successful.

Question 39

List 3 of the 4 underlying trends that are increasing the stakes in decision making for today's business executive.

Question 40

Based on existing KM implementations, what are the four components of the framework for classifying KM systems?

Question 41

Based on the introductory description of the limited computing power available to the Apollo 11 astronauts, briefly discuss how the necessary knowledge was managed for successful space missions in the 1960s.

Question 42

If a business is facing downsizing or operates with high turnover percentage, what steps should the business take to maintain its competitiveness and minimize the impact of downsizing?

Question 43

According to the text, why are some KM initiatives not successful?