Deck 6: Listening in the Conversational Context

Question 1

Conversations, by including both an active sender and receiver, are processes that are

A) bipolar.
B) linear.
C) transactional.
D) orbital.

Answer 1

C

Question 2

Bavelas, Coates, and Johnson believe that one reason researchers focus greater attention on speaker roles in a conversation rather than listener roles is because

A) a listener is not necessary for someone to speak.
B) there is no message without a speaker.
C) listeners take the back channel in models of communication.
D) listening is a hypothetical construct that is difficult to measure.

Answer 2

C

Question 3

While he was at lunch with his officemate, John broke eye contact to look at the passing dessert tray, but then looked back a few seconds later. Based on research on listener participation, what is John's officemate likely to do after John broke eye contact?

A) John's officemate will leave the table.
B) John's officemate will stop talking.
C) John's officemate will ask John about dessert.
D) John's officemate will restart his sentence.

Answer 3

D

Question 4

In which scenario is a listener more likely to understand a speaker's message?

A) In a lecture hall where listeners sit and take notes
B) Around a table where listeners are asked to respond to material
C) In an auditorium where listeners sit quietly and focus on the material
D) At a meeting reviewing instructions for forms the listener has already completed

Question 5

The principle that indicates people engage in conversation to get the maximum amount of information possible, while acknowledging conversation partners are doing the same, is called the

A) principle of cooperation.
B) principle of relations.
C) principle of co-creation.
D) principle of accommodation.

Question 6

Which of the following is NOT one of Grice's maxims?

A) Quality
B) Quantity
C) Relations
D) Relevance

Question 7

Grice's maxim of manner guides a speaker to be

A) organized.
B) well-mannered.
C) useful.
D) truthful.

Question 8

Scott and Stacy, both trainers and owners of fitness centers, are discussing the latest findings about the benefits of weight training. Scott launching into a tangent on muscles and trigger reflexes. Which of Grice's maxims is he violating?

A) Quality
B) Manner
C) Quantity
D) Relevance

Question 9

In a conversation, verbal or nonverbal feedback that is directly tied in with what a speaker says is called what?

A) A generic response
B) A back channel
C) A listening noise
D) A specific response

Question 10

Susan Scott discusses the importance of conversations that are

A) ferocious.
B) fierce.
C) fiery.
D) forward.

Question 11

David is talking with Chloe about their upcoming physics exam. He pauses, averting his gaze. He is signaling that

A) it is Chloe's turn to talk.
B) he has been distracted.
C) he wants to continue talking.
D) Chloe should avert her gaze.

Question 12

When listeners begin their turn talking in conversations, they typically

A) briefly look away from the conversation partner.
B) look directly at the conversation partner's face.
C) make listening sounds and begin to talk.
D) just jump in and interrupt the speaker.

Question 13

Sadie found it difficult to get over her first impression of a recent lunch date. Sadie thought her date was dressed inappropriately and was rude by being late. Even though the lunch conversation was interesting, Sadie felt like her instincts were right about this person, and she plans not to date this person again. Sadie could be best described as

A) having high cognitive complexity.
B) having directive support.
C) having low cognitive complexity.
D) having nondirective support.

Question 14

When Cameron talks to his grandmother, he speaks very slowly and very loudly, often referring to her as "my sweet little lady." Cameron knows his grandmother is getting older, but Cameron talks so loudly that his grandmother said aloud, "I might be older but I am not deaf!" Cameron is exhibiting signs of

A) over-accommodation.
B) receiver apprehension.
C) under-accommodation.
D) self-monitoring.

Question 15

How individuals construct their own social worlds is known as

A) self-monitoring.
B) self-verification.
C) self-accommodation.
D) self-construction.

Question 16

Kara tells a story about a rude postal service employee who "practically threw a package" into the office and ran out of the building. Sydney, who is listening to the story, says, "Kara, the mail carriers have a whole office building to deliver to. I think your story is a bit insensitive." Which of the following is Kara most likely to feel?

A) More self-confirmed
B) Less self-verified
C) Less self-monitored
D) More self-verified

Question 17

Individuals that value providing emotional support are likely to

A) be more popular.
B) struggle with problem solving.
C) have low cognitive load.
D) draw attention to problems.

Question 18

. Which of the following type of messages will likely be better received?

A) polymediated
B) low person-centered
C) directive
D) high person-centered

Question 19

The receiver specifically has control when offering

A) directive support.
B) social support.
C) nondirective support.
D) negative support.

Question 20

Which of the following is a positive social support behavior?

A) Telling someone how to solve a problem.
B) Telling someone to try and forget about the problem.
C) Telling someone everything will be alright.
D) Telling someone you understand their feelings.

Question 21

The second step of the Bannon Four Stage Conflict Process is

A) inquire.
B) ask permission.
C) express empathy.
D) explain choices.

Question 22

According to the research presented in your book, what is the commonality in how Native and Asian Americans prefer to handle conflict?

A) Both Native and Asian Americans prefer handling conflicts in private by themselves.
B) Both Native and Asian Americans prefer bringing in a third party to mediate.
C) Both Native and Asian Americans prefer ignoring conflict rather than addressing it.
D) Both Native and Asian Americans prefer collaboration with the other party in conflict.

Question 23

Listeners in the communication process should be seen as speakers waiting their turn to speak.

Question 24

Laura Janusik suggested that we are "blocked" from fully understanding each other.

Question 25

We must embrace our blockages to truly communicate with each other.

Question 26

The role of the listener in the Shannon-Weaver model of communication is to respond minimally.

Question 27

When listener feedback is reduced, a speaker will talk more.

Question 28

Grice's maxims are built on the principle that information will be true.

Question 29

The maxim of manner assumes that each communicator's knowledge level is similar.

Question 30

According to the definition of conversation, the two parties in a conversation must have similar goals.

Question 31

Margaret overhears Jerry talking out loud. He seems to be practicing questions he plans to ask a witness. He even answers the question reflecting what he thinks the witnesses reply is going to be. Because Jerry is overheard, he is having a conversation.

Question 32

Alecia does not care about what her date is saying, but she is nodding her head and saying,
"mmhmm." Alecia is giving generic responses to deceive her date.

Question 33

It is possible for specific responses to be incorporated into a speaker's narrative.

Question 34

When speakers notice a disinterested audience, they will view the disinterest as increased motivation to be a better speaker.

Question 35

Finding agreement is a primary goal in good conversations.

Question 36

Individuals with high receiver apprehension typically do not want to listen.

Question 37

One clue that Callie may be a low self-monitor is that she concentrates more on the immediate situation rather than hypothetical outcomes.

Question 38

Individuals would prefer interacting with an attentive, disagreeing listener than an inattentive listener.

Question 39

Pecchioni and Halone suggest that the type of relationship and support needed in the relationship will determine how support is provided.

Question 40

Max pulls his employee Dylan aside and says, "You need to just take a long lunch to re-group and de-stress." This statement is an example of nondirective support.

Question 41

Effective support is reciprocal and well-timed.

Question 42

When a storyteller perceives attentiveness, he/she will include fewer details and embellishments.

Question 43

World-renowned physicist __________ believes that in many listening instances, we are blocked from full understanding.

Question 44

In linear models of communication, the __________ takes back channel to the __________.

Question 45

A listener understands a speaker's message more when the listener is allowed to provide
__________.

Question 46

The Four Stage Conflict Process was developed by __________.

Question 47

Will asks, "Would you like me to help you find more information on the subject?" demonstrating the __________ step in the Four Stage Conflict Process.

Question 48

Conversations take place in the context of settings as well as __________.

Question 49

The interaction of interdependent people who perceive incompatible desires is __________.

Question 50

John told his crying co-worker that her problems were small when compared to those of people in the world. Burleson would classify this as a __________ social support behavior.

Question 51

Positive social support is __________, in that the recipient does not know support is being given.

Question 52

Alicia requests advice from her best friend, and that advice is__________ support.

Question 53

When we feel like someone is truly listening to us, our __________ tend to be longer and more detailed.

Question 54

Martie cannot easily hear the dinner table conversation, so she says, "Wow, I can barely hear myself think!" When no one acknowledges the listening issue, Martie likely will __________
from the conversation.

Question 55

Kelly hosts a celebration to thank her workplace for a great year, and she plans pedicures and face masks for everyone. As fun as it sounded to Kelly, many of her male co-workers felt like they were out of place. Kelly's biased behavior could be best described as __________.

Question 56

Managing the impressions one leaves with others is __________.

Question 57

Author Susan Scott believes that the __________ is the relationship.

Question 58

Conversational partners manage social interaction by _____________________________.

Question 59

Generic responses that are given without cognitive engagement are _____________ ______.

Question 60

_______________________ refers to how we construct our own social words.

Question 61

What does David Bohm believe is impeding communication, and what is his advice for achieving true communication?

Question 62

What explanation do Bavelas, Coates, and Johnson give for why scholars have generally ignored the role of the listener in the study of the communication process?

Question 63

What is the principle of cooperation?

Question 64

Does a conversation have to be face-to-face? Why or why not?

Question 65

What is the difference in a generic response and a listening noise?

Question 66

Name two things that might happen when speakers notice disengaged listeners.

Question 67

How does Individual Receiver Apprehension affect listening?

Question 68

What are three benefits that an individual who is good at providing emotional support might experience?

Question 69

Effective support is invisible and nondirective. Describe two additional qualities associated with effective support.

Question 70

You seem to be giving advice and solving problems for your siblings all of the time. Based on research presented in this chapter, is this use of your time good or bad for your siblings? Why or why not?

Question 71

Describe the role of listening in establishing a feeling of psychological safety.

Question 72

Define problem-focused and emotion-focused support, and provide one example scenario in which each type of support would be appropriate.

Question 73

Discuss two of the findings from the emotional support research conducted by April Trees.

Question 74

Your friend Taylor is upset. Of the different styles of listening you could engage in, which will provide your friend with the greatest feeling of being supported? Be sure to justify your answer.

Question 75

How does Bannon suggest one expresses empathy?

Question 76

What does research broadly say about how people in different cultures handle conflict?

Question 77

What are Grice's conversational maxims? Identify and describe each one.

Question 78

How are storytelling and self-verification linked?

Question 79

Burleson provides multiple suggestions for ways one can demonstrate positive social support behaviors. Describe four of those specific social support behaviors.