Deck 10: Service Coordination

Question 1

A group of professionals from various specialties that represent a service the client might receive is commonly called a(n): ​

A)departmental team.
B)service team.
C)interdisciplinary team.
D)management team.

Answer 1

C

Question 2

The client will benefit from the coordination of the services of multiple professionals because: ​

A)the client will not be held accountable for locating resources.
B)the client will be able to learn self-advocacy skills.
C)the client will be more likely to follow up with appointments.
D)the client will have access to an array of services.

Answer 2

D

Question 3

Angela is a case manager for the Department of Children's Services. She has been assigned to work with Maria, a twelve-year-old female who lives in the Brighter Day Home for Children. Maria has been in state's custody since her parents died when she was four.
Maria has been exhibiting aggressive behaviors toward her teachers and peers at school. Recently, Maria tried to run away from the children's home, but she was apprehended and returned to the home by the police.
The staff at the Brighter Day Home for Children contacted the Department of Children's Services because of the issues with the police, with Maria's school, and Maria's need for counseling.
As Maria's case manager, Angela is responsible for coordinating a number of services. In coordinating these services, the FIRST task that Angela should complete is: ​

A)reviewing previous contacts with service providers.
B)making referrals to agreed-upon service providers.
C)delivering the agreed-upon services for Maria.
D)monitoring progress toward goal and objectives.

Answer 3

A

Question 4

Benefits of working with a team of professionals include which of the following?
I.No one person will be solely responsible for overseeing and coordinating client care
II.There is a collaborative effort that encourages creative thinking and support
III.The professionals involved will have a better sense of the client as a whole person
IV.The case manager is no longer responsible for monitoring the services provided ​

A)I, II and IV
B)II and III
C)III and IV
D)I, III and IV

Question 5

In the process of service coordination, a referral may not always go as planned. Whenever this happens, another referral may be made by: ​

A)the client.
B)the case manager.
C)another professional.
D)the agency.

Question 6

One difficulty with electronic communication is: ​

A)it can distract the case manager from other work.
B)it is difficult to document electronic interactions.
C)clients may not respond to an electronic communication.
D)an agency may not have the resources to support electronic communication.

Question 7

Whenever there are problems with service delivery, the responsibility of intervening is with: ​

A)the case manager.
B)the resource.
C)the family.
D)the client.

Question 8

Monitoring services involves which of the following activities?
I.Following up on the contact
II.Working in the role of a broker
III.Referring the client to a service provider
IV.Reviewing the services received
V.Discussing the need for advocacy ​

A)I, III, IV, and V
B)I, II and III
C)I, III and V
D)I, II and IV

Question 9

After the client and the case manager have agreed on a plan of services and determined who will provide the services: ​

A)service coordination becomes most important.
B)psychological assessment becomes most important.
C)evaluating progress becomes most important.
D)delivering services becomes most important.

Question 10

The benefits of systematic resource selection include which of the following?
I.The client and the case manager are able to proceed objectively and deliberately.
II.The case manager will not have to provide advocacy for the clients he or she serves.
III.The client will be able to follow through with referrals on his or her own.
IV.The client's motivation to follow through with the referral is reinforced. ​

A)I, II, III, and IV
B)II and IV
C)I, II and IV
D)I and IV

Question 11

Angela is a case manager for the Department of Children's Services. She has been assigned to work with Maria, a twelve-year-old female who lives in the Brighter Day Home for Children. Maria has been in state's custody since her parents died when she was four.
Maria has been exhibiting aggressive behaviors toward her teachers and peers at school. Recently, Maria tried to run away from the children's home, but she was apprehended and returned to the home by the police.
The staff at the Brighter Day Home for Children contacted the Department of Children's Services because of the issues with the police, with Maria's school, and Maria's need for counseling.
Angela should also know that Maria's therapist will most likely use: ​

A)a clinical style of communication.
B)a pedagogical style of communication.
C)a legal style of communication.
D)a political style of communication.

Question 12

Problems in the process of coordinating services include which of the following?
I.Clients may insist on the consideration of their values, preferences, and strengths.
II.Professionals may lack agreement about the identification of client problems.
III.Case managers may be unable to clearly define their own role in the process.
IV.Professionals may not deliver the services they have agreed to provide. ​

A)I and II
B)II and IV
C)II and III
D)II, III and IV

Question 13

Angela is a case manager for the Department of Children's Services. She has been assigned to work with Maria, a twelve-year-old female who lives in the Brighter Day Home for Children. Maria has been in state's custody since her parents died when she was four.
Maria has been exhibiting aggressive behaviors toward her teachers and peers at school. Recently, Maria tried to run away from the children's home, but she was apprehended and returned to the home by the police.
The staff at the Brighter Day Home for Children contacted the Department of Children's Services because of the issues with the police, with Maria's school, and Maria's need for counseling.
In working with other professionals, Angela should understand that effective communication skills are critical. She should know the teachers and administrators at Maria's school will most likely use: ​

A)a political style of communication.
B)a legal style of communication.
C)a clinical style of communication.
D)a pedagogical style of communication.

Question 14

Case managers should first discuss termination procedures: ​

A)at the initial meeting with the client.
B)at the last team meeting about the client.
C)at the final meeting with the client.
D)at the next-to-last meeting with the client.

Question 15

As a part of a departmental team, the case manager might assume which of the following? ​

A)An advocacy role
B)A leadership role
C)A brokering role
D)A monitoring role

Question 16

Once a case manager has made a referral, delivering the needed services becomes the responsibility of: ​

A)the resource.
B)the client.
C)the case manager.
D)the family.

Question 17

Challenges of working with a team of professionals include which of the following? ​
I. Disagreements about service plans
II. Lower levels of funding among represented agencies
III. Determining which team member will be responsible for documentation
IV. A team member's low-quality work

A)I, III and IV
B)III and IV
C)II, III and IV
D)I and IV

Question 18

Which of the following helps case managers build professional networks? ​

A)Asking to be a team leader
B)Spontaneously establishing relationships
C)Frequent communication with one member of an interdisciplinary team
D)Attending continuing education trainings and seminars

Question 19

Angela is a case manager for the Department of Children's Services. She has been assigned to work with Maria, a twelve-year-old female who lives in the Brighter Day Home for Children. Maria has been in state's custody since her parents died when she was four.
Maria has been exhibiting aggressive behaviors toward her teachers and peers at school. Recently, Maria tried to run away from the children's home, but she was apprehended and returned to the home by the police.
The staff at the Brighter Day Home for Children contacted the Department of Children's Services because of the issues with the police, with Maria's school, and Maria's need for counseling.
Before any encounters with other professionals begin, Angela can increase the likelihood of positive interactions with the other professionals by remembering which of the following?
I.The need to be conscious of the other person's circumstances
II.The need to be sensitive to the process of the interaction
III.The need to be aware of her own personal limitations
IV.The need to be forceful in the process of locating services ​

A)II, III and IV
B)I and IV
C)II and III
D)I, II and III