Deck 12: Working in the Enterprise: Systems, Certifications

Question 1

Which of the following MIS reports identifies data outside of a normal condition?

A) Detailed
B) Summary
C) Exception
D) General

Answer 1

C

Question 2

Which of the following is responsible for installing hardware and servers and troubleshooting hardware problems?

A) Computer technician
B) Help desk technician
C) Network engineer
D) Technical project manager

Answer 2

A

Question 3

Which of the following MIS reports usually lists just transactions?

A) Detailed
B) Summary
C) Exception
D) General

Answer 3

A

Question 4

______ information is error free.

A) Accurate
B) Useful
C) Verifiable
D) Organized

Question 5

______ information has meaning to the person who receives it.

A) Accurate
B) Useful
C) Verifiable
D) Organized

Question 6

Which type of system enables and manages the publishing, modification, and access of various forms of documents and other files on a network or on the web?

A) CMS
B) DMS
C) TPS
D) MIS

Question 7

Which of the following MIS reports usually includes tables and graphs?

A) Detailed
B) Summary
C) Exception
D) General

Question 8

Which of the following creates logs, documentation, and recovery plans based on cybersecurity threats and incidents?

A) Security system project manager
B) Computer security specialist
C) Computer security incident responder
D) Security analyst

Question 9

A(n) ______ system is a set of hardware, software, data, people, and procedures that work together.

A) information
B) communications
C) business
D) proficiency

Question 10

A(n) ______ system captures and stores human knowledge and then imitates human reasoning and decision making.

A) analytical
B) anthropomorphic
C) decision
D) expert

Question 11

A(n) ______ engineer develops AI-based machines and programs.

A) cognitive
B) virtual
C) intelligence
D) systems

Question 12

Which of the following jobs might use Google Cardboard to create storytelling tools?

A) Game designer
B) VR engineer
C) Mobile technology expert
D) Mobile app developer

Question 13

Which of the following is responsible for designing and developing information systems?

A) Program developer
B) Systems analyst
C) Systems programmer
D) Cloud architect

Question 14

CAM and MRP are examples of information systems used in ______.

A) human resources
B) engineering
C) manufacturing
D) sales

Question 15

Which type of system's primary function is to store and manage a company's documents in a central library?

A) CMS
B) DMS
C) TPS
D) MIS

Question 16

______ information can be proved as correct or incorrect.

A) Accurate
B) Useful
C) Verifiable
D) Organized

Question 17

Which of the following serves as an interface between programmers/developers and management?

A) Computer technician
B) Help desk technician
C) Network engineer
D) Technical project manager

Question 18

______ information is useful only within a specific time period.

A) Timely
B) Accessible
C) Verifiable
D) Organized

Question 19

______ information is available when the decision maker needs it.

A) Timely
B) Accessible
C) Verifiable
D) Organized

Question 20

Which of the following is responsible for installing and maintaining operating system software?

A) Program developer
B) Systems analyst
C) Systems programmer
D) Cloud architect

Question 21

COGNITIVE ASSESSMENT Which of the following best describes the role of an SEO specialist?

A) Directs and implements an organization's use of Internet and social media marketing.
B) Writes and develops web content and layouts so that they will appear at the beginning of search results.
C) Integrates apps and data to provide an application that manages a company's relationships with customers.
D) Plans and designs software and apps that consider a user's reaction to a program and its interface.

Question 22

Critical Thinking Questions Case 12-1
You are about to finish your degree in technology and are beginning your career search. You want to narrow down the fields in which you will look for a job.
If you decide you want to administer a network, you should look for jobs within the ______ area.

A) operations
B) management
C) strategy
D) technical support

Question 23

COGNITIVE ASSESSMENT Which of the following best describes the users of a VPN?

A) Web designers and others who need to create and share web content offline
B) Employees who work in other locations or who telecommute
C) Telecommunications analysts
D) Digital forensic examiners

Question 24

Critical Thinking Questions Case 12-2
While working as an assistant in an IT department, you have been taking classes in information and systems security. You meet with a career counselor to discuss potential jobs. 
One of the jobs available at your current company is for a network security administrator. What skill will you need to have to apply for the job?

A) Inspect electronic data to recover documents and files
B) Convert system design into an application development language
C) Configure routers and firewalls
D) SEO

Question 25

Critical Thinking Questions Case 12-1
You are about to finish your degree in technology and are beginning your career search. You want to narrow down the fields in which you will look for a job.
If you decide you want be involved in planning, research, development, evaluation, and integration of technology, you should look for jobs within the ______ area.

A) operations
B) management
C) strategy
D) technical support

Question 26

A mobile ______ integrates and expands the company's initiatives for mobile users.

A) strategist
B) analyst
C) planner
D) developer

Question 27

Microsoft Office ______ is the certification that tests a user's skills of Microsoft Office programs.

A) Specialist
B) Expert
C) Professional
D) Administrator

Question 28

Which of the following is responsible for answering technology-related questions?

A) Computer technician
B) Help desk technician
C) Network engineer
D) Technical project manager

Question 29

COGNITIVE ASSESSMENT Which of the following best describes the role of a CRM specialist?

A) Directs and implements an organization's use of Internet and social media marketing.
B) Writes and develops web content and layouts so that they will appear at the beginning of search results.
C) Integrates apps and data to provide an application that manages a company's relationships with customers.
D) Plans and designs software and apps that consider a user's reaction to a program and its interface.

Question 30

COGNITIVE ASSESSMENT Which of the following best describes the role of a UX specialist?

A) Directs and implements an organization's use of Internet and social media marketing.
B) Writes and develops web content and layouts so that they will appear at the beginning of search results.
C) Integrates apps and data to provide an application that manages a company's relationships with customers.
D) Plans and designs software and apps that consider a user's reaction to a program and its interface.

Question 31

COGNITIVE ASSESSMENT Which of the following is NOT true about technology certifications?

A) A certification demonstrated your knowledge in a specific area to employers or potential employers.
B) Authorized testing centers provide most certification exams for a fee.
C) If you do not pass an exam, you may have to pay the fee again to retake it.
D) Most certification programs require academic coursework.

Question 32

COGNITIVE ASSESSMENT Which of the following is NOT true about DSSs?

A) DSS stands for decision support system.
B) Some DSSs are available to everyone on the web.
C) Some DSSs include their own query language.
D) A DSS uses data only from internal sources.

Question 33

COGNITIVE ASSESSMENT Which of the following best describes the function of a TPS?

A) A TPS captures and processes data from business activities.
B) A TPS generates information for problem solving.
C) A TPS organizes documents using metadata.
D) A TPS enables publishing of reports.

Question 34

COGNITIVE ASSESSMENT Which of the following best describes jailbreaking?

A) When a hacker accesses a web database illegally
B) When a hacker identifies a network security threat and requests payment to solve it
C) When a user makes unauthorized modifications to a device's operating system
D) When a system receives a virus or hacking threat unless a fee is paid

Question 35

COGNITIVE ASSESSMENT Which of the following is NOT true about use of unlicensed software?

A) Software publishers own the copyright to their products.
B) Pirated software denies the publishers revenue.
C) In most cases, the software owner can make as many copies as desired.
D) Thirty-nine percent of software has been installed without proper licensing.

Question 36

COGNITIVE ASSESSMENT Which of the following best describes the function of an MIS?

A) An MIS captures and processes data from business activities.
B) An MIS generates information for problem solving.
C) An MIS organizes documents using metadata.
D) An MIS publishes documents to the web.

Question 37

Information systems support daily, short-term, and long-range information requirements of users in a company.

Question 38

Data analysis certifications often contain the word ______ in their title.

A) reasoning
B) forensics
C) inquiry
D) investigation

Question 39

Critical Thinking Questions Case 12-2
While working as an assistant in an IT department, you have been taking classes in information and systems security. You meet with a career counselor to discuss potential jobs. 
One of the jobs available at your current company is for a digital forensics analyst. What skill will you need to have to apply for the job?

A) Inspect electronic data to recover documents and files
B) Convert system design into an application development language
C) Configure routers and firewalls
D) SEO

Question 40

Cisco certifications that test knowledge of installing, configuring, operating, and administering ______.

A) networks
B) software and apps
C) intranets
D) operating systems

Question 41

Most information gains value with time.

Question 42

A hybrid app not only saves on development time and costs but also ensures a consistent user interface and fast performance on all devices.

Question 43

Mobile web apps are actually websites that provide a user experience similar to native apps.

Question 44

Apps designed for a specific mobile platform or device generally will work on another without significant modification.

Question 45

IBM, Microsoft, Novell, Red Hat, and Sun offer certifications that test knowledge of their operating systems.

Question 46

Expert systems are a component of artificial intelligence.

Question 47

A database analyst collects and analyzes evidence found on computers, networks, mobile devices, and databases.

Question 48

To assist with sound decision making, information must have value.

Question 49

Inference rules are a set of logical judgments that are applied to the knowledge base each time a user describes a situation to the expert system.

Question 50

An SFA information system is used in product development.

Question 51

Many people initially used the term, data processing, to refer to the functions of a DMS.

Question 52

Bloggers use CMSs to post to their blogs and provide categories to posts.

Question 53

When you use a credit card to purchase an item, you are interacting with a CMS.

Question 54

A DMS typically includes a CMS.

Question 55

Human resources is an example of a functional unit.

Question 56

Most TPSs use OLTP because users need information immediately.

Question 57

Diagnostic software included with a computer or device assists technicians in identifying problems.

Question 58

One advantage of ERP is complete integration of information systems across departments.

Question 59

Educational requirements for help desk specialists are more stringent than they are for other careers in the technology field.

Question 60

The Google Apps Certified Specialist certification tests a user's ability to use the Google Docs web applications.

Question 61

ERP stands for Enterprise ______ Planning.

Question 62

When a company sends jobs overseas, outsourcing becomes ______.

Question 63

You can use LinkedIn to follow companies to stay informed of their job opportunities.

Question 65

______ refers to hacking into products running Android and other operating systems.

Question 66

A(n) ______ is a set of components that interact to achieve a common goal.

Question 67

MIS stands for ______ information system.

Question 68

______ is an online social network where professionals can create profiles and connect with coworkers and industry colleagues.

Question 69

UX stands for user ______.

Question 70

TPS stands for ______ processing system.

Question 71

An IT ______, usually hired based on experience, provides technology services to his or her clients.

Question 72

Unmanned aerial vehicle/system are other terms for a(n) ______.

Question 73

Dice and Monster are examples of career planning websites and apps.

Question 74

A(n) ______ app is written for mobile devices running a particular mobile phone operating system.

Question 75

With ______ processing, the computer collects data over time and processes all transactions later, as a group.

Question 76

______ is a popular hardware certification.

Question 77

A data ______  uses analytics and other Big Data techniques to interpret a company's data to better understand its performance.

Question 78

CISSP is an example of a security certification.

Question 79

You should use a humorous name for your account profiles to ensure that you stand out to potential employers.

Question 80

A typical enterprise consists of a wide variety of departments, centers, and divisions -- collectively known as ______ units.