Deck 4: Reflecting Content

Question 1

Reflecting feeling may be more comfortable for a client to accept than reflecting content.

Answer 1

False

Question 2

Reflecting content involves:

A)Listening carefully to and reflecting on (i.e., thinking deeply about) what a client says.
B)Listing the specific content or details of the client's story back to him or her.
C)The repetition of a client's message (also known in the field as 'parroting').
D)Listening carefully and then feeding back the essence of what the client has said in the interviewer's own words.

Answer 2

D

Question 3

The purpose of a paraphrase is:

A)To encourage the client to provide more detail and to ensure the communication is being understood by both the client and the interviewer.
B)To discourage the client from providing more detail; in other words, to slow down talkative clients.
C)To allow the interviewer time to digest what the client has said.
D)To provide a buffer between interviewer questions, so the session doesn't take on a 'question and answer' format.

Answer 3

A

Question 4

Interviewers need to be open to expanding their understanding of others' worldviews.

Question 5

Good stems for reflection of content include the following: "You're telling me that…" and "
So what happened was…"

Question 6

Summarization is helpful to focus rambling clients.

Question 7

Having a third party acting in the best interest of a client who lacks capacity is important
during the consent process.

Question 8

Summarization may confuse client review of progress in the interview.

Question 9

Documenting type of consent, permission, and assent is important.

Question 10

Effective paraphrasing can build a working relationship with the client.

Question 11

Good reflections of content include the following: "You're feeling…" and "It seems that you
feel…."

Question 12

When a person is informed about services and then participates, that is considered expressed
consent.

Question 13

It is accurate to say that we can truly be objective when we are clear about our moral vision
and worldview.

Question 14

Paraphrasing involves:

A)Paying careful attention to the specific words a client uses and
B)A high level of skill and should only be used by experienced interviewers.
C)Paying careful attention to the essence, or main idea of a client's statement, rather than their specific words.
D)Both the interviewer and the client in a synergistic exchange of communication.

Question 15

Even if a client has questionable capacity for consent, the interviewer should provide a good
explanation of treatment.

Question 16

Accurate reflection of content can:

A)Threaten clients, causing them to avoid discussing feelings and remain on a cognitive level.
B)Be very annoying to clients.
C)Be very time-consuming in an interview and should be avoided.
D)Encourage and reassure clients who are threatened by discussing their feelings.

Question 17

When 'parroting' occurs in an interview:

A)The interview tends to become circular rather than progressive.
B)The client is merely repeating back whatever the interviewer says.
C)The interview should be terminated immediately.
D)It is a sign that the client and interviewer have established good rapport and are on the same wavelength.

Question 18

Paraphrase means to reflect the feeling and content of what a client has said.

Question 19

Summarizations are used to:

A)Close an interview.
B)Tie together multiple elements of the client's story, to identify common themes.
C)Identify problem areas of a client's life, provide a focus for problem solving, set goals, set a timeline for achieving goals, and review progress.
D)Open an interview, review and focus halfway through, and close an interview.

Question 20

The purpose of summarizing is to give a detailed account of several client statements.

Question 21

Summarization is:

A)Not as important in an interview as paraphrasing.
B)A systematic integration of the important themes in a client's story, not a mechanical means of pulling a number of facts together.
C)An accurate listing of the most important facts of the interview, which then allows the client to identify the main themes.
D)Widely over-used among novice interviewers.

Question 22

The best way to help a client collect their thoughts and organize their concerns is:

A)To provide them with a copy of your interview notes at the next session.
B)Have them write down the things that concern them most at the end of the interview.
C)To focus on feelings throughout the interview.
D)By summarizing content in a concise, accurate, and timely way.

Question 23

Whenever the client finds it difficult to discuss feelings, you should:

A)Gently challenge them to consider why.
B)Gradually move away from content and focus on reflecting the underlying feelings hidden in their story.
C)Reflect content and gradually introduce reflections of feeling when the client becomes comfortable talking about feelings.
D)Consider what it is you are doing as an interviewer that is discouraging them from talking about feelings.