Deck 6: Integrating Your Listening and Exploration Skills

Question 1

Children frequently need less assistance than adults in labeling their feelings because they
have not yet learned to censor what they say.

Answer 1

False

Question 2

Reflecting feeling requires more attending skill than reflecting content.

Answer 2

False

Question 3

'Why' questions:

A)Are effective for deep exploration of issues and should be used as often as possible.
B)Can be used effectively, although they often put clients on the defensive.
C)Should be used when interviewers want to put clients on the defensive.
D)Should always be linked with paraphrases.

Answer 3

B

Question 4

Limitations to confidentiality are less important to discuss with clients than the protections
from disclosure.

Question 5

Confidentiality has to do with the rules for sharing client information by the interviewer.

Question 6

Reflection of feeling:

A)Is a skill that should be used sparingly, as it always elicits strong emotional responses from clients.
B)Is a skill that combines content and feeling into one reflection statement.
C)Is a skill that summarizes all the feelings the client has expressed thus far in the interview.
D)Focuses on the emotional aspects of a client's comments.

Question 7

The foundation of the interview is:

A)The client.
B)The quality of interaction between the interviewer and the client.
C)The ability to identify with the client's concerns.
D)The ability to listen to and understand the client.

Question 8

Use of vocabulary appropriate to a young client's level of cognitive development is
important.

Question 9

Confidentiality is a part of client right to privacy.

Question 10

Open questions:

A)Often overwhelm clients and should be used sparingly.
B)Encourage vague, rambling responses from clients.
C)Encourage a client to discuss problems with you.
D)Encourage a client to evade problems and talk about peripheral issues.

Question 11

Interviewers are not required to inform clients when they must disclose confidential
information to an outside source.

Question 12

Minimal encouragers sometimes indicate the interviewer is not attending.

Question 13

"Exhilarated," "riled," and "stunned" are examples of feelings.

Question 14

Both professional organizations and regulatory bodies have responsibility for setting
guidelines for confidentiality and its limitations.

Question 15

Physical boundaries are less important when working with young clients.

Question 16

Interviewers should be cautious about where and when they discuss confidential client
information.

Question 17

Open and closed questions are of equal usefulness when interviewing.

Question 18

Which statement is true?

A)In the early stages of the interview, it is important to identify and define the problem clearly and concisely, thus facilitating problem solving later.
B)In the early stages of the interview, it is important to listen; problem solving and information giving come much later.
C)In the later stages of the interview, it is important to listen, but problem solving must come in the early stages so the client can relax knowing something is being done.
D)Listening and problem solving should not be divided into separate stages; they should occur simultaneously throughout the interview.

Question 19

Interviewers' audio or video record sessions only with permission from the client or legal
representative.

Question 20

Your responses and behavior:

A)Have nothing to do with your ability to attend to the client; they are separate and distinct processes.
B)Have no influence on your relationship with the client, but your attitude does.
C)Indicate your attention or lack of it, and significantly influence your relationship with a client.
D)Indicate your ability to influence your relationship with a client.

Question 21

When interviewing clients from other cultures:

A)The interviewer should try to adopt the client's style of speaking and nonverbal behavior.
B)The interviewer should stick to his or her own style of interviewing, so the interview doesn't become confusing for the client.
C)The interviewer should be flexible and adapt his or her use of skills to accommodate the client's culture.
D)The interviewer should prepare the client to be referred to another professional from his or her own cultural background.

Question 22

Because client issues are developed in a cultural context, it is important to:

A)Not become distracted by context and just focus on the client's concern.
B)Listen for family and cultural issues that affect the client.
C)Listen for similarities between the client's particular cultural context and your own as an interviewer.
D)Focus more on family and cultural issues than on any particular concern the client might have.

Question 23

Summarization:

A)Allows a client to review what has been said in an interview.
B)Allows the interviewer to keep track of everything that has been talked about in the interview.
C)Is only used to open and close interviews.
D)Should consist of at least 5 to 10 points covered in the interview.

Question 24

Your own natural mode of interviewing is developed:

A)By watching experienced interviewers, either in person or via educational videos.
B)By forgetting about the skills involved and "just winging it."
C)By staying relaxed and casual during interviews.
D)By integrating the individual skills, using each when you feel it is appropriate.