Deck 12: Information Systems and System Development

Question 1

The resurgence of middle management in some companies is referred to as the flattening of the organizational structure.

Answer 1

False

Question 2

Operating systems manage and process data from its generation (such as data resulting from orders, documents, and other business transactions) through its conversion into information.

Answer 2

False

Question 3

TPS transactions are typically processed using batch processing.

Answer 3

False

Question 4

Information systems are used to support business intelligence (BI).

Question 5

MISs are typically interactive and provide information on demand whenever a decision needs to be made.

Question 6

The GIS in the accompanying figure shows the locations of crime incidents based on the selected crime type, location, and date range.

Question 7

An emerging sport robotic application is the exoskeleton suit.

Question 8

Application programmers manage day-to-day processing once a system has become operational.

Question 9

____ is a conceptual blueprint that defines the structure and operations of an enterprise (a business, organization, government agency, or other entity).

A) Business intelligence
B) System architecture
C) Business flowchart
D) Enterprise architecture

Question 10

One advantage of playing against a computer is that even if the human player makes a mistake, there is still hope that the computer opponent will make its own mistake at a later time, to level the playing field in that game.

Question 11

A paperless office has been achieved through a variety of technologies and processing techniques.

Question 12

A(n) ____ is a collection of elements (people, hardware, software, and data) and procedures that interact to generate information needed by the users in an organization.

A) operating system
B) information system
C) device
D) utility program

Question 13

A computer operations manager designs and builds the end-user interfaces and tools used with cloud services.

Question 14

The SCM describes the development of a system from the time it is first studied until the time it is updated or replaced.

Question 15

In traditional system development, the phases of system development are carried out in a preset order.

Question 16

In addition to the normal business transaction processing systems, there are also specialty transaction processing systems used by law enforcement, the military, and other organizations.

Question 17

The goal of SCM is to reduce operating and inventory costs while meeting delivery objectives and increasing profits; that is, to be able to deliver the right product to the right place, at the right time, and at the right price.

Question 18

A design and manufacturing system helps with the decision and / or manufacturing of products.

Question 19

In 1950, Alan Turing-one of the first AI researchers-argued that if a machine could successfully appear to be human to a knowledgeable observer, then it should be considered intelligent.

Question 20

Some expert systems are designed to take the place of human experts, while others are designed to assist them.

Question 21

A company's ____ oversees routing transaction processing and information systems activities, as well as other computer-related areas.

A) chief executive officer (CEO)
B) chief security officer (CSO)
C) chief information officer (CIO)
D) chief data officer (CDO)

Question 22

____ carry on written "conversations" with people in a natural language.

A) Expert systems
B) Intelligent agents
C) Chatterbots
D) Neural networks

Question 23

In an expert system, the ____ is a software program that applies the rules to the data stored in the knowledge base in order to reach decisions.

A) rules processor
B) inference engine
C) data authority
D) knowledge bus

Question 24

Two specific types of ____ are e-commerce systems and point-of-sale (POS) systems.

A) order entry systems
B) accounting systems
C) office systems
D) document processing systems

Question 25

A ____ is responsible for maintaining a large, multiuser system.

A) software engineer
B) system administrator
C) vice president of information systems
D) programmer / analyst

Question 26

To help store, organize, and retrieve documents once they have been created in or converted to an electronic format, ____ systems can be used.

A) transaction processing
B) document processing
C) document management
D) office automation

Question 27

Artificial intelligence systems that attempt to imitate the way a human brain works are called ____.

A) neural networks
B) expert systems
C) robots
D) biometric systems

Question 28

____ managers include supervisors, office managers, foremen, and other managers who supervise nonmanagement workers.

A) Operational
B) Executive
C) Middle
D) External

Question 29

Managers are usually classified into three categories: executive, ____, and operational.

A) development
B) strategic
C) middle
D) decision

Question 30

The ____ Web is a predicted evolution of the current Web in which all Web content is stored as if it were data in a database so that it can be retrieved easily when needed to fulfill user requests.

A) Intelligent
B) Knowledge
C) Central
D) Semantic

Question 31

____ is a special type of large, integrated system that ties together all types of a company's activities, such as planning, manufacturing, sales, marketing, distribution, customer service, and finance.

A) ERP
B) EDI
C) GIS
D) DSS

Question 32

When information from an ERP or other type of internal system is exchanged between different applications (either within an organization or between organizations), it is called ____.

A) ERP2
B) EDI
C) CRM
D) EAI

Question 33

____ refers to the use of computers to help manage manufacturing operations and control machinery used in those processes.

A) Computer-aided manufacturing (CAM)
B) Computer-aided design (CAD)
C) Enterprise architecture
D) Product lifecycle management (PLM)

Question 34

____ is the process of gathering, storing, accessing, and analyzing data about a company in order to make better business decisions.

A) Business intelligence
B) System architecture
C) Business flowchart
D) Enterprise architecture

Question 35

The various types of communications systems in place in many organizations include e-mail, messaging, online conferencing, ____, and telecommuting.

A) point-of-sale (POS) systems
B) collaborative (workgroup) computing
C) fingerprint payment systems
D) geographic information system (GIS)

Question 36

When computer systems perform in ways that would be considered intelligent if observed in humans, it is commonly referred to as ____.

A) artificial intelligence (AI)
B) computer-aided design (CAD)
C) computer-aided manufacturing (CAM)
D) neural networks

Question 37

____ is a useful sales and marketing tool to help companies match customers with products they would be likely to purchase.

A) Customer service
B) Customer profiling
C) Personalization
D) Data mining

Question 38

A(n) ____ is an information system that provides decision makers with regular, routine, and timely information that is used to make decisions.

A) transaction processing system
B) office system
C) general ledger system
D) management information system (MIS)

Question 39

____ refer to the variety of systems in place to record the details of financial transactions, such as payments and purchases.

A) Accounting systems
B) Payroll systems
C) Order entry systems
D) Transaction processing systems

Question 40

An inventory management system that goes beyond just inventory to act as a complete distribution system is referred to as a ____ management system (WMS).

A) warranted
B) warehouse
C) wireless
D) world

Question 41

____ focuses on specifying what the new system will look like and how it will work.

A) System analysis
B) System acquisition
C) System implementation
D) System design

Question 42

Systems that link and are used by multiple enterprises-such as a business and its suppliers and other business partners-are often called ____________________ systems.

Question 43

A(n) ____ is used to describe the characteristics of data used in a database or other type of computer system.

A) system flowchart
B) input / output design
C) data dictionary
D) preliminary design

Question 44

Although more expensive than conventional outsourcing since company staff must maintain the facilities, train employees, and oversee the facility, ____ does give the company much more control.

A) captive offshoring
B) indirect outsourcing
C) capital offshoring
D) pointed outsourcing

Question 45

The systems that record the data generated from order transactions and help staff members manage them are called ____________________.

Question 46

Systems that are used by an entire enterprise are referred to as ____________________ systems.

Question 47

Class diagrams and use case diagrams are used to illustrate systems based on the concept of ____.

A) procedures
B) functions
C) entities
D) objects

Question 48

With a ____, both systems are operated in tandem until it is determined that the new system is working correctly, and then the old system is deactivated.

A) phased conversion
B) direct conversion
C) parallel conversion
D) pilot conversion

Question 49

Each step of the ____ produces some type of documentation to pass on to the next step.

A) system analysis
B) system development life cycle
C) system implementation
D) system acquisition

Question 50

Some benefits can be computed relatively easily by calculating the amount of labor the new system will save, the reduction in paperwork it will allow, and so on. These gains are called ____ because they represent quantifiable dollar amounts.

A) automatic gains
B) first-level gains
C) transparent benefits
D) tangible benefits

Question 51

The ____________________ chess program that defeated world champion Vladimir Kramnik in 2006.

Question 52

The objective of ____ is to gather useful data about the system under study.

A) data design
B) data processing
C) data collection
D) data analysis

Question 53

When a proposal for a new system or system modification is submitted, one of the first steps is to conduct a ____.

A) preliminary design
B) preliminary investigation
C) preliminary implementation
D) preliminary acquisition

Question 54

____ is the phase of system development in which the problem area is studied in depth and the needs of system users are assessed.

A) Preliminary investigation
B) System design
C) System analysis
D) System acquisition

Question 55

____ are useful for identifying procedures and summarizing the decision making process for one step of a system.

A) Decision tables
B) Feasibility reports
C) Data dictionaries
D) Entity-relationship diagrams

Question 56

The ____ contains a list of technical specifications for equipment, software, and services determined during the system design phase and requests that vendors propose products that meet those specifications.

A) benchmark test
B) request for proposal (RFP)
C) request for quotation (RFQ)
D) data dictionary

Question 57

A major focus of office systems relates to the electronic creation, distribution, and storage of documents-sometimes referred to as ____________________.

Question 58

____________________-the use of intelligent software to find subtle patterns that may not be evident otherwise-is often used with data warehouses and data marts to identify patterns and relationships between data.

Question 59

____________________ is the process of designing and implementing a new or modified system.

Question 60

A(n) ____ is responsible for setting up and managing large databases within an organization.

A) database administrator
B) application programmer
C) database analyst
D) data processing director

Question 61

What are some reasons that system development may be required?

Question 62

Explain the feasibility report. Be sure to mention what it contains and at what stage of system development it is generated.

Question 63

Neural networks are often used in ____________________ identification systems, such as in the fingerprint reader shown in the accompanying figure.

Question 64

What are intelligent agents?

Question 65

____________________ describe the types of objects in a system and list the class name, as well as the attributes and methods used with that class.

Question 66

The ____________________ approach to system development allows the system to be developed incrementally, with a series of development steps being repeated until the system is finalized.

Question 67

When the data in a decision table is expressed in a tree format, it is called a(n) ____________________.

Question 68

The ____________________ is a database that contains facts provided by a human expert and rules that the expert system should use to make decisions based on those facts.

Question 69

Define and discuss neural networks. Be sure to cite several examples of their use.

Question 70

A(n) ______________________________ system performs actions that are characteristic of human intelligence.

Question 71

What do payroll systems do?

Question 72

____________________ systems are software programs that can make decisions and draw conclusions, similar to a human expert.

Question 73

With the ____________________ approach, the user is primarily responsible for the development of the system.

Question 74

____________________ diagrams and data flow diagrams (DFDs) are used to model the entities (something, such as a person, object, or event, for which data is collected) in a system.

Question 75

Once a system has been designed and the required types of software and hardware have been specified, the ____________________ must decide where to obtain the necessary components.