Deck 9: Group Development and Team Building

Question 1

A friendship group is an example of a formal group.

Answer 1

False

Question 2

An organization cannot plan for change.

Answer 2

False

Question 3

Formal groups are those created by the organization.

Answer 3

True

Question 4

According to the systems concept, a change in one organizational element is likely to affect other elements.

Question 5

The organization should change to meet external environmental changes, but should resist any changes that affect the organization internally.

Question 6

Organizational effectiveness results from activities that improve the organization's structure, technology, and people.

Question 7

The larger the group, the easier it is for members to interact with each other.

Question 8

Informal groups are shown on the organization chart.

Question 9

Employees involved in the change process are more likely to support the change.

Question 10

A group is considered to be two or more people who communicate and work together on an irregular basis.

Question 11

New organizational initiatives and/or goals are examples of internal change forces.

Question 12

Changing the organization's people may require also changing the recruiting and selection policies and procedures of that organization.

Question 13

One basic change that is needed in today's organizations is a shift from a long-term to a short-term perspective.

Question 14

Employees are more likely to support a change if it affects them adversely.

Question 15

Management has control over external change forces.

Question 16

One basic concept about groups is that they are always supportive of organization goals.

Question 17

Forces causing change come from both outside and inside an organization.

Question 18

Internal and external change forces are never inter-related.

Question 19

Committees and task forces are examples of formal groups.

Question 20

Synergy means that the whole is greater than the sum of its parts.

Question 21

The ideal size for a fact-finding group is larger than that of a problem-solving group.

Question 22

Internal power struggles and failure to achieve goals can prevent group cohesiveness.

Question 23

Groups that are very congenial, agree on goals and feel like a team, will always succeed.

Question 24

In an effective team, norms are inter-related and supportive of an organization's goals.

Question 25

In the performing stage of group development, the group engages in joint problem solving.

Question 26

Healthy group development involves creating an environment in which people can disagree without being disagreeable.

Question 27

The more alike group members are, the more similarly they see things.

Question 28

A team is a collection of people who must rely on group cooperation to achieve its goals.

Question 29

In the forming stage of group development, conflicts usually arise over goals.

Question 30

The ideal size of a problem solving group is 15 to 20 individuals.

Question 31

One of the reasons that a team might fail is because the team does not have clear purpose.

Question 32

Group norms are always positive.

Question 33

A major advantage of groups is that they provide an opportunity for members to satisfy member needs.

Question 34

In the storming stage of group development, supervisors should react to conflict by suppressing it.

Question 35

Being a member of a high performing, problem solving task force brings out feelings of insecurity in individuals.

Question 36

Informal groups help members meet affiliation and social needs.

Question 37

In groups everyone feels total responsibility for the project.

Question 38

A limitation of groups is that they can encourage social loafing.

Question 39

According to Tuckman's stages of group development, a team will never regress to a previous stage.

Question 40

Groups rarely result in synergy.

Question 41

____ are examples of informal groups.

A) Committees.
B) Task forces.
C) Friendship groups.
D) All of the above.

Question 42

Changing the organization's training and development procedures involves changing which organizational element?

A) Structure.
B) Technology.
C) People.
D) Ownership.

Question 43

Altering an organization's engineering process involves changing which organizational element?

A) Structure.
B) Technology.
C) People.
D) Ownership.

Question 44

Employees are more likely to support change:

A) If it affects them adversely.
B) If it is an ineffective solution.
C) If it is directed at the real cause of the problem.
D) All of the above.

Question 45

Which of the following is NOT one of the four stages of group development?

A) Storming.
B) Forming.
C) Conforming.
D) Norming.

Question 46

Team members should listen, connect and communicate with each other.

Question 47

Jack Welch's tenure at GE was successful because he instituted organizational bureaucracy.

Question 48

Self-managed work teams operate by member consensus rather than management direction.

Question 49

The "vitality curve" used by GE to evaluate top management identifies 70 percent of managers as being incompetent.

Question 50

Forces leading to change:

A) Originate within the organization only.
B) Originate only from outside the organization.
C) Originate both within and outside the organization.
D) Can be eliminated.

Question 51

Which of the following would be an internal change force?

A) New organizational objectives.
B) Different customers.
C) New technology.
D) None of the above.

Question 52

Informal groups:

A) Are created by management.
B) Evolve out of employees' need for social interaction.
C) Are part of the organization chart.
D) All of the above.

Question 53

Which of the following would be an example of an external change force?

A) Technological changes.
B) Increase in the price of raw materials.
C) Change in government regulation.
D) All of the above.

Question 54

What results from activities that improve an organization's structure, technology, and people to achieve objectives?

A) Authority-responsibility relationships.
B) Organizational effectiveness.
C) Organizational classification.
D) None of the above.

Question 55

The concept that two or more people working together can accomplish more that the sum of their independent efforts is:

A) Synergy.
B) Groupthink.
C) Theory X.
D) Social loafing.

Question 56

Six Sigma is a specific methodology designed to slash the number of defects in a company's end-to-end processes.

Question 57

External and internal forces for change are:

A) Not related.
B) Often inter-related.
C) Isolated from each other.
D) None of the above.

Question 58

Which of the following is (are) a formal group?

A) Committees.
B) Task forces.
C) Command groups.
D) All of the above.

Question 59

One of the main reasons why successful team-building and teamwork occurred at Providence Hospital, was due to the superior communication between doctors, nurses and staff.

Question 60

Experts have theorized that three basic changes are needed in today's organizations.Which of the following is NOT one of those changes?

A) A move away from a short term to a long term perspective.
B) A move away from a focus on ends rather than means.
C) A move away from an emphasis on the individual over the community.
D) A move away from consensus decision making over individual decision making.

Question 61

Conflict can be expected in the ____ stage of group development.

A) Forming.
B) Storming.
C) Norming.
D) Performing.

Question 62

The text discusses how ____ successfully faced adaptive challenges at GE and managed change.

A) John Akers
B) Louis Gerstner, Jr.
C) Jack Welch
D) Thomas Peters

Question 63

The ideal group size for a problem-solving group is ____ people.

A) 2-3
B) 5-7
C) 15-20
D) 25-30

Question 64

The mutual liking and team feeling in a group is (are) group:

A) Norms.
B) Ethics.
C) Cohesiveness.
D) Task structure.

Question 65

All of the following have the potential to impact a group's effectiveness, EXCEPT:

A) Norms.
B) Cohesiveness.
C) Group size.
D) Behavioral assessments.

Question 66

Social loafing means that an individual is:

A) Working diligently.
B) Taking a free ride.
C) Interacting with others.
D) None of the above.

Question 67

Which of the following is NOT a benefit that members can derive from participation in a group?

A) Satisfaction of security needs.
B) Satisfaction of self-esteem needs.
C) Satisfaction of social needs.
D) Satisfaction of bureaucratic needs.

Question 68

Effectively operating team members, learn to:

A) Treat people as they want to be treated.
B) Treat people the way they deserve to be treated.
C) Treat other people the way "I" want to be treated.
D) None of the above.

Question 69

The stage of group development in which the group develops open communication and group cohesion is the ____ stage.

A) Forming.
B) Storming.
C) Norming.
D) Performing.

Question 70

Self-managed work teams:

A) Use a Theory X philosophy of management.
B) Operate by member consensus.
C) Are created by informal groups.
D) All of the above.

Question 71

Describe the two types of forces creating change and give examples.

Question 72

To improve quality, GE uses the concept of ____, a methodology designed to slash the number of defects in a company's processes of productivity, selling, and servicing its products.

A) Six Sigma.
B) The vitality curve.
C) Reengineering.
D) Work Out.

Question 73

The stage of group development in which the group determines role expectations is the ____ stage.

A) Forming.
B) Storming.
C) Norming.
D) Performing.

Question 74

A ____ is a collection of people who must rely on group cooperation.

A) Committee.
B) Team.
C) Task force.
D) Bureaucracy.

Question 75

In the story about GE that is outlined in the book, Jack Welch:

A) Reorganized GE.
B) Delayered GE.
C) Went to war with GE's bureaucracy.
D) All of the above.

Question 76

According to the story about Resort Quest that is outlined in the text, effective team members should do all of the following, EXCEPT:

A) Share information.
B) Develop ways to help each other.
C) Learn to listen, connect and communicate with each other.
D) Be self-oriented.

Question 77

Which of the following statements is (are) true?

A) Groups provide opportunities for members to satisfy needs.
B) Groups encourage social loafing.
C) Groups diffuse responsibility.
D) All of the above.

Question 78

Cohesiveness is positively impacted by all of the following, EXCEPT:

A) Team feeling.
B) Dysfunctional conflict.
C) Agreement on objectives.
D) Frequency of communication.

Question 79

The best group composition for a group designed to solve a complex task is:

A) A homogenous group.
B) A group similar in background and culture.
C) A group of the same gender and race.
D) A group with diverse backgrounds and value systems.

Question 80

____ are the roles of behavior developed by group members.

A) Norms.
B) Ethics.
C) Skills.
D) Dynamics.