Deck 1: Functions and Strategy

Question 1

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
A primary management function ensuring that the right people are on the job with appropriate skills, and motivating them to high levels of performance

Answer 1

i

Question 2

In an organization, the goal of recruiting is to give enough information about the job to attract a large number of qualified applicants and simultaneously discourage unqualified candidates from applying.

Answer 2

True

Question 3

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
A primary management function focusing on determining what activities need to be completed to accomplish organizational goals

Answer 3

j

Question 4

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
Acts on behalf of its members to secure wages, hours, and other terms and conditions of employment.

Question 5

Frederick Taylor is often regarded as the father of scientific management.

Question 6

Of all the functions of an organization that may be outsourced, unfortunately, HR is one function that cannot.

Question 7

Shared services centers are one way to make HR functions more cost-efficient and responsive to the organizational strategy.

Question 8

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
A set of principles designed to enhance worker productivity.

Question 9

Unfortunately, compensation and benefits managers are the lowest paid HR professionals.

Question 10

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
Activities in HRM concerned with helping employees exert at high energy levels.

Question 11

Unions in organizations were outlawed by the Wagner Act of 1935.

Question 12

Interpersonal communication skills have little influence on advancement in an HR career.

Question 13

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
Activities in HRM concerned with seeking and hiring qualified employees.

Question 14

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
Activities in HRM concerned with assisting employees to develop up-to-date skills, knowledge, and abilities.

Question 15

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
A primary management function that consists of monitoring activities to ensure that organizational goals are achieved.

Question 16

Planning and controlling are the primary functions of management.

Question 17

To provide motivation in most technology-based organizations, the maintenance function is used.

Question 18

Outsourcing refers to sharing HRM activities among geographically dispersed divisions.

Question 19

A typical HR department has responsibility for transactional work, which is developing solutions that benefit employee work groups, like resolving employee performance issues or work-group conflict.

Question 20

Labor unions use grievance procedures to resolve differences between workers and management.

Question 21

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
A primary management function that consists of establishing organizational goals.

Question 22

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
A series of studies conducted at a plant of Western Electric in the 1920s and 1930s that provided new insights into group behavior.

Question 23

The HR ________ is typically concerned with only one of the four functions of HR.

Question 24

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
Aligning HR policies and decisions with the organizational strategy and mission.

Question 25

External HRM influences are include the dynamic environment, ________, labor unions, and current management practice.

Question 26

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
Activities in HRM concerned with effective communications among organizational members

Question 27

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
Activities in HRM concerned with employee commitment and loyalty to the organization.

Question 28

________ focuses on providing workers with skills necessary for a specific position.

Question 29

_______________ are those who work with and through people, allocating resources in the effort to achieve goals.

Question 30

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
Sharing HRM activities among geographically dispersed divisions.

Question 31

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
HRM function concerned with paying employees and administering the benefits package.

Question 32

Talent management uses __________________ to track and determine effectiveness of hiring efforts.

Question 33

The _________ brought the importance of work groups and the quality of supervision to light.

Question 34

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
The process of efficiently completing activities with and through people.

Question 35

MATCHING KEY TERMS AND DEFINITIONS
a)Employee relations function
b)Scientific management
c)Maintenance function
d)Training and development function
e)Hawthorne Studies
f)Controlling
g)Motivation function
h)Planning
i)Leading
j)Organizing
k)Shared services
l)Communication programs
m)Management
n)Strategic human resource management
o)Staffing function
p)Labor union
q)Compensation and benefits
HRM programs designed to provide information to employees.

Question 36

A ________ is a company that assumes all HR functions of a client company by hiring all of its employees and leasing them back to the company.

Question 37

________ is designed to help the organization ensure that it has the necessary talent internally for meeting future human resource needs.

Question 38

Good employees are hard to find and __________________ focuses on finding effective ways to recruit, hire and keep them.

Question 39

The primary functions of management are

A)planning, organizing, adapting, and measuring.
B)organizing, planning, leading, and adapting.
C)leading, organizing, planning, and controlling.
D)planning, leading, controlling, and adapting.
E)planning, adapting, leading, and improvising.

Question 40

HRM is a _______ function that provides assistance in HRM matters to line employees or those directly involved in producing the organization's goods and services.

Question 41

Vinita, the Vice-President of Human Resources at ABC Products, starts her staff meeting with, "The work process engineering we implemented last year was a good start.We need to overhaul four of the other production areas within the next 18 months.What do you think are reasonable goals and objectives, based on last year's work?" She is performing the management function of

A)controlling.
B)leading.
C)organizing.
D)planning.
E)adapting.

Question 42

The Maintenance Function includes all of these activities EXCEPT:

A)Maintain a safe working environment.
B)Establish effective communication programs.
C)Create a package of family-friendly benefits.
D)Build a strong culture.
E)Increase employee turnover.

Question 43

Salima accepted an overseas assignment from her employer, however, after 30 days, she and her family were not happy.This most likely occurred because HR failed to:

A)Arrange for the family pet to join Salima and her family members overseas.
B)Involve her entire family in the relocation and orientation process prior to departure.
C)Adjust Salima's compensation and benefits to match those of other employees in the new location.
D)Provide adequate bi-lingual household help.
E)Corporate housing was required.

Question 44

Which of the following is NOT true about people analytics?

A)Businesses have been slow to adopt the technology.
B)Algorithms identify applicants that are likely to be most successful.
C)Organizations that implement people analytics have found a decrease in consumer complaints.
D)People analytics can predict people who are likely to quit.
E)It has been used to create sports team rosters.

Question 45

Mary as a manager is focused on the primary management function that consists of establishing organizational goals.Mary is focused on which of these functions?

A)Planning
B)Organizing
C)Leading
D)Controlling
E)Delegating

Question 46

Albert, a VP for Human Resources, is evaluating the extent to which the hiring and employment practices in his organization are in compliance with federal and state laws.Which type of external influences that impact HRM is Albert is considering?

A)Workforce diversity
B)Community relations
C)Laws and regulations
D)Ethics
E)Labor unions

Question 47

Kai, a human resources manager in a service organization, has re-evaluated and updated all job descriptions to make sure that they are aligned with organizational strategy.This is an example of which function of HRM?

A)Staffing.
B)Delegation.
C)Training and Development.
D)Motivation.
E)Maintenance.

Question 48

All of the following are within the primary HRM functions EXCEPT:

A)meeting federal guidelines for employment practices.
B)hiring the best qualified candidates.
C)establishing working conditions that are conducive to retaining the best workers.
D)setting production standards.
E)training employees to function effectively within the organization.

Question 49

Juan is concerned about how to evaluate whether his HR activities are accomplishing organizational goals.Josh is focused on which of these functions?

A)Planning
B)Organizing
C)Leading
D)Controlling
E)Delegating

Question 50

Tamara is an HRM professional who's primarily involved in the motivation function.As such, she may perform all of these activities EXCEPT

A)employee benefits.
B)health and safety.
C)job design.
D)performance appraisals.
E)rewards and compensation.

Question 51

Employee relations are part of which primary HRM activity?

A)Global assessment
B)Motivation
C)Staffing
D)Training and development
E)Maintenance

Question 52

As organizational decision makers develop and evaluate strategy, HR assists by doing all of the following EXCEPT:

A)Summarize past performance.
B)Evaluate where the organization currently stands regarding goals.
C)Decide what the organization wants to become.
D)Develop a plan to achieve goals.
E)Check progress toward goals.

Question 53

Abby is a manager in a toy store.She is screening and evaluating resumes for sales positions in her store.She is very concerned about how to motivate the new worker once they are hired.The primary management function indicated is

A)planning.
B)organizing.
C)leading.
D)controlling.
E)delegating.

Question 54

You have been offered a job by a major manufacturer as a campus recruiter for technology positions.Your work will be in which HRM function?

A)Training and development
B)Maintenance
C)Motivation
D)Career management
E)Staffing

Question 55

Emmanuel conducts new employee orientation for a large organization.His work is within which basic HRM function?

A)Training and development
B)Work process engineering
C)Motivation
D)Career management
E)Staffing

Question 56

Which of the following is NOT a responsibility of human resource professionals?

A)Train employees to improve their productivity.
B)Design a work environment conducive to employee retention.
C)Manage the professional development of each employee.
D)Attract the best qualified employees.
E)Improve the well-being of employees by closely monitoring their personal and family life.

Question 57

Which of the following statements best describes the role of managers?

A)The role of managers is to set organizational goals.
B)The role of managers is to delegate responsibilities and ensure that organizational goals are met.
C)The role of managers is to monitor activities and employees to ensure that organizational goals are met.
D)The role of managers is to reward and punish employees to ensure that organizational goals are met.
E)The role of managers is to work with and through other people, allocating resources, in the effort to achieve organizational goals.

Question 58

Which of the following is true regarding the Talent Management?

A)Talent management focuses primarily on recruiting and hiring.
B)Tracking the effectiveness of Talent Management uses subjective measures.
C)Once Talent Management is in place, an organizational strategy should be developed.
D)Talent Management allow HR to identify characteristics of top performing employees.
E)Predictive analytics prepare Talent Management relationships.

Question 59

Marty, as a manager, is focused on the primary management function that consists of ensuring that the right people are on the job with appropriate skills, and motivating them to high levels of performance.Marty is focused on which of these functions?

A)Planning
B)Organizing
C)Leading
D)Controlling
E)Delegating

Question 60

Chris is a human resource professional who is currently working with line managers to reward those employees who are creative and innovative.Chris's work is aligning HR strategy with which organizational strategy?

A)Cost differentiation
B)Customer intimacy
C)Customer/Market focus
D)Product differentiation
E)Motivation

Question 61

Which of the following is NOT an external influence that affects HRM?

A)Labor unions
B)Laws and regulations
C)Job design
D)The dynamic environment
E)Current management practice

Question 62

Which of these training and development functions is designed to provide better skills for the current job?

A)Career development
B)Employee development
C)Employee training
D)Organization development
E)Skill qualification

Question 63

Which of these activities ends the staffing function?

A)Recruiting
B)Acceptance of a job offer
C)Interview
D)Qualifications defined
E)Career development

Question 64

Which of these activities might be the responsibility of an employee relations specialist?

A)Working with position control specialists in compensation.
B)Ensure policies and procedures are enforced properly.
C)Making the job offer.
D)Benefits administration.
E)Conducting the initial interview.

Question 65

Olga is an employment manager whose goal is to get qualified persons into the right job.This activity is better known as _______.

A)salary planning
B)communication programs
C)benefits
D)recruiting
E)career development

Question 66

Which of the following describes the employee development function?

A)Providing technological support for all employees.
B)Ensuring that the organization has the necessary talent internally for meeting future human resource needs.
C)Assisting employees in acquiring better skills for their current job.
D)Assisting employees in advancing their work lives.
E)Facilitating system-wide changes in the organization.

Question 67

Employee motivation can be increased by all the following EXCEPT

A)Maintaining a level of respect between employees and management.
B)Involving employees in decisions which affect them.
C)Listening to employees.
D)Implementing employee suggestions where appropriate.
E)Eliminating performance standards.

Question 68

The Hawthorne studies were the work of

A)John Hawthorne.
B)Elton Mayo.
C)Hugo Munsterberg.
D)Frederick Taylor.
E)Mary Parker Follet.

Question 69

Which of the following describes the career development function?

A)Providing technological support for all employees.
B)Ensuring that the organization has the necessary talent internally for meeting future human resource needs.
C)Assisting employees in acquiring better skills for their current job
D)Assisting employees in advancing their work lives.
E)Facilitating system-wide changes in the organization.

Question 70

Which of the following early management theorists suggested improved methods of employment testing, training, performance evaluations, and job efficiency?

A)Frederic Taylor
B)Hugo Munsterberg
C)Mary Parker Follet
D)Tom Peters
E)Elton Mayo

Question 71

Lou, an HR manager, knows there is trouble in the staffing function for which of these reasons?

A)There are a large number of minority applicants.
B)Most applicants are successful on the job.
C)Retention of new employees is well above the industry average.
D)There are a large number of qualified applicants.
E)There are a large number of unqualified applicants.

Question 72

The goal of ____________is to have competent, adapted employees who possess up-to-date skills, knowledge, and abilities to perform their current jobs more successfully.

A)training and development
B)employee training
C)empowerment training
D)work process development
E)organization development

Question 73

Principles of Scientific Management outlined ways to enhance worker productivity and was published by:

A)Hawthorne
B)Munsterberg.
C)Mayo.
D)Taylor.
E)Verhulst.

Question 74

Which of the following describes the organization development function?

A)Providing technological support for all employees.
B)Ensuring that the organization has the necessary talent internally for meeting future human resource needs.
C)Assisting employees in acquiring better skills for their current job.
D)Assisting employees in advancing their work lives.
E)Facilitating system-wide changes in the organization.

Question 75

When an employer's employees belong to a union, the Employee Relations function and communication between employees and management may be restricted by:

A)The Federal Employees' Union Bureau.
B)Unruly employees.
C)Financial agreements.
D)The contract and the National Labor Relations Board.
E)Federal Communications Commission.

Question 76

Jamal, a plant manager in a medium-sized nonunion manufacturing firm, has just "wasted" another day answering employee complaints and questions about job changes necessary due to an organizational change in strategy.He heads home with a briefcase full of the work he had scheduled to do.He wonders if HRM can help and wonders who he should call.The best choice would be:

A)Tom, employment manager
B)Don, employee relations manager
C)Myrtle, compensation and benefits manager
D)Mason, training and development manager
E)Sheila, union grievance avoidance specialist

Question 77

Who was an early management theorist and social philosopher who advocated people-oriented organizations?

A)Frederic Taylor
B)Hugo Munsterberg
C)Mary Parker Follet
D)Tom Peters
E)Elton Mayo

Question 78

Sofia graduated from your college about 10 years ago with an HRM degree.She has developed job analysis and job evaluation materials for three different organizations.She is well suited for which senior HRM position?

A)Compensation and benefits manager
B)Employee relations manager
C)Labor relations manager
D)Training and development manager
E)Employment manager

Question 79

Which of the following is NOT part of the maintenance function?

A)Maintaining employees' commitment to the organization.
B)Keeping employees well-informed about what is going on around them.
C)Ensuring a safe and healthy work environment.
D)Ensuring that the employees have the appropriate skills and abilities to perform their job.
E)Helping employees exert at high energy levels

Question 80

______ is considered the father of scientific management.

A)Frederick Taylor
B)Hugo Munsterberg
C)Mary Parker Follet
D)Tom Peters
E)Elton Mayo