Deck 8: Training and Development

Question 1

In a brief essay,contrast the goals of training and development with those of organization development.

Answer 1

Training and development is the heart of a continuous effort designed to improve employee competency and organizational performance.Training provides learners with the knowledge and skills needed for their present jobs,while development involves learning that goes beyond today's job and has a more long-term focus.T&D activities have the potential to align a firm's employees with its corporate strategies.Some possible strategic benefits of T&D include employee satisfaction,improved morale,higher retention,lower turnover,improved hiring,a better bottom line,and the fact that satisfied employees produce satisfied customers.Individuals and groups receive the bulk of T&D effort.However,some firms believe that to achieve needed change,they must move the entire organization in a different direction.Efforts to achieve this are the focus of organization development,which is the planned and systematic attempt to change the organization.OD education and training strategies are designed to develop a more open,productive,and compatible workplace despite differences in personalities,culture,or technologies.

Question 2

The primary purpose of training is to ________.

A) modify inappropriate behaviors
B) offer feedback about job performance
C) provide job-related knowledge and skills
D) supplement high school and college courses

Answer 2

C
Explanation: C)Training provides learners with the knowledge and skills needed for their present jobs.Showing a worker how to operate a lathe is an example of training.

Question 3

Development provides learners with the knowledge and skills needed for their present jobs.

Answer 3

False
Explanation: Training provides learners with the knowledge and skills needed for their present jobs.On the other hand,development involves learning that goes beyond today's job and has a more long-term focus.

Question 4

All of the following are analyses used to determine training and development needs EXCEPT a(n)________.

A) organizational analysis
B) consumer analysis
C) person analysis
D) task analysis

Question 5

When determining specific training and development needs for individual employees,a firm will most likely conduct a task analysis with data gathered from job descriptions and performance reviews.

Question 6

Showing a worker how to operate a bulldozer or an administrative assistant how to schedule appointments are examples of ________.

A) training
B) development
C) morale improvement
D) behavioral development

Question 7

Organizational analysis is most closely related to ________.

A) the interrelationship between positions
B) a learning organization ethic
C) the interrelationship between jobs
D) a firm's strategic mission, goals, and corporate plans

Question 8

What is the T&D delivery system for online instruction?

A) e-learning
B) internships
C) role playing
D) programmed instruction

Question 9

Suzanne,an HR specialist,is assessing training and development needs at her firm by reviewing job descriptions.Which type of analysis is Suzanne most likely conducting?

A) task analysis
B) person analysis
C) performance analysis
D) organizational analysis

Question 10

Medco Pharmaceuticals uses a number of methods for accommodating differing styles to its workforce.Which of the following terms best describes Medco's training program?

A) blended training
B) combined training
C) traditional training
D) outsourced training

Question 11

Chelsea Paper Products is a large manufacturer that employs nearly 800 workers.Executives at the company are interested in implementing a training and development program in order to improve employee competencies and enhance the firm's overall performance.Which of the following most likely supports the plan to establish a training and development program at Chelsea?

A) Firms of similar size typically provide mentors to new employees.
B) The firm has consistently had a high turnover rate in all departments.
C) The firm's new CEO established a T&D program at a previous firm.
D) Other firms in the paper industry are implementing T&D programs.

Question 12

Training and development (T&
D) is the heart of a continuous effort designed to improve employee competency and organizational performance.

Question 13

Learning that looks beyond today's job and has a more long-term focus is referred to as ________.

A) training
B) instruction
C) development
D) orientation

Question 14

The heart of a continuous effort designed to improve employee competency and organizational performance is referred to as ________.

A) succession planning
B) organizational planning
C) training and development
D) communicating and integrating

Question 15

All of the following are most likely strategic benefits of training and development EXCEPT ________.

A) increased morale
B) higher retention rate
C) more employee satisfaction
D) improved orientation programs

Question 16

What is the first step in the training and development process?

A) determine specific T&D needs
B) establish specific T&D objectives
C) select training methods
D) select appropriate media

Question 17

What are the steps in the training and development process? Why is implementing a training and development program frequently difficult?

Question 18

All of the following are types of training needs assessment EXCEPT for ________.

A) reaction analysis
B) organizational analysis
C) task analysis
D) person analysis

Question 19

Showing a worker how to operate a lathe or a supervisor how to schedule daily production are examples of development.

Question 20

What is the primary goal of training and development?

A) improved performance
B) federal compliance
C) efficient orientation
D) behavioral modification

Question 21

A takeoff on e-learning is the ________ that uses a web-based platform to deliver live,instructor-led training to geographically dispersed learners.

A) computer based training
B) virtual instructions
C) live virtual classroom
D) programmed instruction

Question 22

As an informal T&D method,________ permits an employee to learn job tasks by actually performing them.

A) coaching
B) on-the-job training
C) mentoring
D) in-basket training

Question 23

Which informal T&D method involves transferring knowledge from an experienced worker to a new employee?

A) business games
B) role playing
C) on-the-job training
D) classroom lecture

Question 24

Which of the following is a social networking learning tool associated with behavior modeling?

A) role playing
B) e-learning
C) blogging
D) spamming

Question 25

Ben is a supervisor at a candle manufacturing plan.Absenteeism is high and often disrupts production goals.Which T&D method would most likely be used to help Ben ensure that production goals are met?

A) on-the job training
B) cross-training
C) apprenticeship
D) team coordination training

Question 26

Increasingly,companies are partnering with highly recognized universities that offer ________.

A) classroom based instruction
B) massive open online courses (MOOCs)
C) corporate university courses
D) simulations

Question 27

Joseph has recently been hired by a plumbing company.Which training method will most likely be used to train Joseph?

A) apprenticeship training
B) vestibule training
C) role playing
D) internship

Question 28

Which T&D method is frequently used by restaurant chains to train servers in handling difficult situations,such as angry customers?

A) role playing
B) internships
C) business games
D) vestibule training

Question 29

In role playing,participants respond to specific problems they may encounter in their jobs by acting out real-world situations.

Question 30

What T&D method asks participants to manage e-mail messages,memoranda,reports,and telephone messages?

A) in-basket training
B) role playing
C) behavior modeling
D) case study

Question 31

What T&D method permits participants to assume roles such as president,controller,or marketing vice president of two or more similar hypothetical organizations and compete against each other by manipulating selected factors in a particular business situation?

A) business games
B) programmed instructions
C) vestibule training
D) on-the-job training

Question 32

At ABC Manufacturing,which of the following tasks is LEAST likely to be taught through the behavior modeling method?

A) conducting performance appraisal reviews
B) handling discrimination complaints
C) improving safety habits
D) writing memos

Question 33

On which T&D method does the U.S.Coast Guard rely?

A) cross-training
B) on-the-job training
C) apprenticeship training
D) team coordination training

Question 34

The case study is a T&D method that permits a person to learn by copying or replicating behaviors of others to show managers how to handle various situations.

Question 35

Which training method combines classroom instruction with on-the-job training?

A) apprenticeship training
B) vestibule training
C) role playing
D) job rotation

Question 36

With the case study method of training and development,students would most likely be expected to ________.

A) research the finances of firms
B) twitter about hiring decisions
C) interview organizational leaders
D) provide computer assisted instruction

Question 37

What is the primary reason that firms use e-learning?

A) employee requests
B) cost savings
C) recruitment
D) ease of use

Question 38

Which of the following is NOT true as it regards on-site,instructor-led training?

A) The classroom setting is easily replicated online.
B) The instructor may deliver a great deal of information in a relatively short time.
C) A charismatic instructor may excite the students to want to learn.
D) The classroom setting allows for real-time discussion.

Question 39

A T&D method which permits a person to learn by copying or replicating behaviors of others to show managers how to handle various situations is called ________.

A) sensitivity training
B) role playing
C) behavior modeling
D) computer assisted instruction

Question 40

Employees at Maxwell Enterprises are participating in a training and development program.Participants are required to respond to specific problems they may encounter in their jobs by acting out real-world situations.Which type of T&D method is the firm most likely using?

A) coaching
B) job enlarging
C) role playing
D) job rotating

Question 41

Steve is enrolled in an online higher education program.Steve must appear for most classes on a real-time schedule,but he may study through an online portal system.In which type of program is Steve most likely enrolled?

A) hybrid programs
B) cyber programs
C) online synchronized study
D) asynchronous learning

Question 42

E-learning is the T&D method for online instruction using technology based methods such as the Internet.

Question 43

Lizzie is enrolled in an online higher education program.She may take some classes online and some in a traditional university setting.In which type of program is Lizzie most likely enrolled?

A) virtual instruction program
B) online synchronized study
C) asynchronous learning
D) hybrid program

Question 44

What is behavior modeling? What tools and delivery systems are available to firms that use behavior modeling for training and development purposes?

Question 45

Which of the following refers to a T&D delivery system provided under the umbrella of a firm?

A) training cooperative
B) universal training
C) corporate university
D) learning organization

Question 46

How is role playing used as a training and development method? What particular skills can be taught through role playing?

Question 47

Ramon is enrolled in a formal degree program that is delivered entirely through the Internet.Which term best describes Ramon's degree program?

A) webinar
B) simulator
C) network career site
D) online higher education

Question 48

Historically,what has been the primary delivery system for training professional,technical,and management employees?

A) community colleges
B) corporate universities
C) universities and colleges
D) vestibule systems

Question 49

Although apprenticeships were once used to train workers in craft jobs,advancements in technology have virtually eliminated the need for apprenticeships today.

Question 50

On-the-job training (OJ
T) is an informal approach to training that permits an employee to learn job tasks by actually performing them.

Question 51

The example of Hamburger University was used in your text as an example of what type of T&D delivery system?

A) corporate university
B) community colleges
C) online higher education
D) vestibule system

Question 52

Janice,a supervisor in a major department store,is considering enrolling at the University of Phoenix to earn an MBA after researching other online higher education programs.Which of the following is Janice LEAST likely to experience if she enrolls at the University of Phoenix?

A) variety of learning opportunities
B) simplified coursework
C) cost and time savings
D) flexible scheduling

Question 53

For most firms,what is the primary reason for establishing corporate universities?

A) aligning with educational institutions
B) creating organizational change
C) providing e-learning for expatriates
D) offering degrees to employees

Question 54

The key to on-the-job training is to transfer knowledge from a highly skilled and experienced worker to a new employee,while maintaining the productivity of both workers.

Question 55

A key element of success in online higher education is ________.

A) a high score on the Graduate Record Exam
B) government scholarships
C) a brand new computer
D) discipline

Question 56

Traci is enrolled in an online higher education program.Traci receives a series of assignments that need to be completed in a fixed time frame.A system exists that allows Traci to communicate with her professor and classmates.Traci is most likely enrolled in a(n)________.

A) hybrid program
B) asynchronous learning program
C) online synchronized study program
D) cyber program

Question 57

All of the following are characteristics of community colleges EXCEPT ________.

A) offering associate-degree programs
B) requiring corporate scholarships
C) providing vocational training
D) receiving public funding

Question 58

When participating in role playing activities for training and development purposes,employees act as top executives,compete with other groups,and manipulate factors such as price levels and production volume.

Question 59

Regarding online higher education,all of the following EXCEPT ________ are true.

A) skepticism regarding the quality of online degrees is at an all-time high
B) employees can attend class at lunchtime, during the day, or in the evening
C) it saves employees time because they don't have to commute to school
D) it increases the range of learning opportunities for employees

Question 60

In-basket training is primarily used to train administrative assistants how to use office equipment.

Question 61

The traditional lecture model of learning is the premise behind the educational success of social networking.

Question 62

With online asynchronized study,students have a series of assignments that need to be completed in a certain time frame.

Question 63

Interest in online higher education has sharply declined in recent years due to the lack of academic rigor associated with most programs.

Question 64

What is the purpose of a corporate university?

Question 65

The use of a corporate university is proactive and strategic rather than reactive and tactical and can be closely aligned to corporate goals.

Question 66

What form of training and development evaluation is a good way to obtain feedback quickly and inexpensively?

A) benchmarking
B) extent of learning
C) participant's opinion
D) behavioral change

Question 67

Which of the following LEAST likely explains why it is difficult to implement training and development programs at many organizations?

A) Managers are typically action-oriented.
B) Qualified trainers are not available.
C) Scheduling poses problems.
D) Records are unavailable.

Question 68

Using DVDs to train employees is uncommon because so many inexpensive and technologically advanced training delivery systems are available to businesses.

Question 69

Degree plans offered by online universities,such as the University of Phoenix,are limited to associate's degrees because of the lack of certification.

Question 70

Discuss the challenges associated with implementing training and development programs.

Question 71

When the vestibule delivery system is used,where does it typically take place?

A) at a video media center
B) on the manufacturing line
C) outside of the production area
D) at a university science laboratory

Question 72

Hybrid programs permit students to take some classes online and some in a traditional university setting.

Question 73

Simulators are training and delivery systems commonly used for training airline pilots.

Question 74

A T&D delivery system that takes place away from the production area on equipment that closely resembles equipment actually used on the job is called the ________.

A) vestibule system
B) role playing method
C) succession planning system
D) behavior modeling program

Question 75

A T&D delivery system provided under the umbrella of the organization is referred to as online higher education.

Question 76

Which of the following enables firms to measure the effectiveness of training and development programs?

A) record keeping
B) broadbanding
C) recruiting
D) onboarding

Question 77

The main advantage of the vestibule system is that employees can focus on learning the skills needed for the job without the pressure of having to maintain a specific production level.

Question 78

What is the main advantage of using the vestibule system for training and development?

A) models employee behavior
B) reduces employee pressure
C) builds employee teamwork skills
D) allows employees scheduling flexibility

Question 79

Which of the following aspects of training and development is most likely measured with a pretest-posttest control group?

A) changes in learner behavior
B) objective accomplishment
C) return on investment
D) extent of learning

Question 80

Which T&D delivery system utilizes devices or programs to replicate actual job demands?

A) in-basket training centers
B) corporate universities
C) vestibule systems
D) simulators