Deck 1: Case Management Definition and Responsibilities

Question 1

Briefly describe the use of Informal and Social support systems.How and when is it appropriate to use these systems.

Answer 1

Answers will vary​

Question 2

A case manager's interventions can be considered therapeutic in that:​

A) ​The case manager is a trained psychotherapist
B) ​The case manager can provide medications that help the client deal with emotional disorders
C) ​The case manager can help the client learn life skills that will make the client more effective in his or her daily life
D) ​The case manager can treat the client's problems without making a referral to a clinical therapist

Answer 2

C

Question 3

Describe briefly the 2 reasons a case manager monitors the services provided to clients.

Answer 3

Answers will vary​

Question 4

The case manager links the client to a specific social service that:​

A) ​Is open-ended so that the client can continue with the program indefinitely
B) ​Will work on the identified issues to the exclusion of other issues that may come up during treatment
C) ​Will help the client to implement the goals and work on the issues that both the case manager and the client deemed important
D) ​Is looking for patients to fill their available slots

Question 5

The case manager should avoid using the following resource(s)in the planning stage of the client's care:​

A) ​A family member suspected of abusing the client
B) ​Peer support
C) ​Social service agencies
D) ​Community resources

Question 6

What is the foundation for the development of a client plan for service or treatment?​

Question 7

Briefly describe an assessment of a client and a few of the elements the case manager looks at to formulate a plan.

Question 8

As a case manager representing a client who is within a Managed Care Organization,you:​

A) ​Owe it to the client to advocate for services that you feel are in the client's best interest
B) ​Keep your focus on controlling costs
C) ​Use a decision tree to help decide what treatments and services are appropriate
D) ​Defer to the MCO case manager when deciding on the client's treatment options

Question 9

The resiliency model of case management refers to:

A) ​The changing view of mental illness and substance abuse from one of gradual deterioration to one of recovery and a productive life
B) ​Emphasis on the client's personal choices and activities for the life that is most meaningful to that individual
C) ​A positive view of the child's life and circumstances in which the provider actively seeks the child's strengths on which to build
D) ​The movement toward services that are diverse enough to meet the client's needs,are well coordinated and easily accessible

Question 10

The responsibility of the case manager includes:​

A) ​Diagnosing the patient
B) ​Finding payment sources for the patient's care
C) ​Creating a treatment plan for the patient's diagnosis type
D) ​Assessing the individual's total situation and addressing the needs and problems found in that assessment

Question 11

Peer support has many benefits.Outline at least 2 and describe who and how they benefit.

Question 12

The purpose of the intake assessment is to:​

A) ​Pinpoint the person's specific disorder
B) ​Develop an accurate profile of the client's problem
C) ​Avoid delving into the person's social life
D) ​Keep the person focused on presenting problem

Question 13

Give 3 examples of Informal and Folk supports that a case manager will refer a client to for help.

Question 14

A plan that is formulated after the assessment phase is a/n?​

Question 15

Once the client has been linked to the services he or she needs,the case worker must:​

A) ​Continue monitoring the client's progress and advocating for his or her needs
B) ​File a report and close the client's case
C) ​Allow the client's other social service workers' requirements to take precedence
D) ​Avoid contacting the client's other service professionals to coordinate care,in the interest of protecting the client's privacy

Question 16

Beyond assessment and planning,what are the 2 other steps of case management?​

Question 17

What are the 4 levels of case management?​

Question 18

The individualized treatment plan would avoid taking into consideration:​

A) ​The person's individual strengths and interests
B) ​The person's personal goals
C) ​Recruiting community support for donations of services and resources
D) ​Streamlining the plan for efficiency of managing the group's care

Question 19

In considering the level of assistance a client needs,the agency will:

A) ​Always assign the most intensive level case manager so that the client can have the most individual attention
B) ​Assess the client's situation during the intake interview,and assign a case manager based on determined need
C) ​Simply assign an administrative case manager at first to assess the level of need
D) ​Assign a resource coordinator to assist the client in handling the details of the treatment plan