Deck 1: Introduction to Human Resource Management

Question 1

Which basic function of management includes establishing goals and standards, developing rules and procedures, and forecasting?

A)leading
B)planning
C)staffing
D)organizing
E)motivating

Answer 1

B

Question 2

are responsible for assisting and advising line managers in areas like recruiting, hiring, and compensation.

A)Staff managers
B)Human resource managers
C)Line managers
D)EEO officers
E)Board members

Answer 2

B

Question 3

is the right to make decisions, to direct the work of others, and to give orders.

A)Delegation
B)Management
C)Responsibility
D)Leadership
E)Authority

Answer 3

E

Question 4

Human resource managers generally exert within the human resources department and outside the human resources department.

A)staff authority; specific authority
B)line authority; implied authority
C)functional control; authoritarian control
D)line authority; staff authority
E)staff authority; line authority

Question 5

Effective human resource management could include all of the following responsibilities except .

A)training employees
B)controlling labor costs
C)protecting employees' health
D)placing the right person in the right job
E)all are responsibilities necessary for effective human resource management

Question 6

Which basic function of management includes setting standards such a sales quotas and quality standards?

A)organizing
B)planning
C)controlling
D)leading
E)staffing

Question 7

The management process is made up of basic functions.

A)ten
B)four
C)eight
D)three
E)five

Question 8

Which basic function of management includes selecting employees, setting performance standards, and compensating employees?

A)planning
B)organizing
C)leading
D)staffing
E)motivating

Question 9

When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the function of management.

A)staffing
B)organizing
C)leading
D)planning
E)controlling

Question 10

What specific activities listed below are part of the planning function?

A)training and developing employees
B)giving each subordinate a specific task
C)recruiting prospective employees
D)developing rules and procedures
E)all of the above

Question 11

What specific activities listed below are part of the controlling function?

A)recruiting prospective employees
B)giving each subordinate a specific task
C)checking to see how actual performance compares with standards
D)developing rules and procedures
E)training and developing employees

Question 12

Human resource management is .

A)the concepts and techniques used to control people at work
B)the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns
C)the process of organizing work activities
D)the process of identifying countries with cheaper labor costs and relocating jobs to those countries
E)all of the above

Question 13

What specific activities listed below are part of the staffing function?

A)recruiting prospective employees
B)maintaining morale
C)developing rules and procedures
D)giving each subordinate a specific task
E)both B and C

Question 14

Which basic function of management includes delegating authority to subordinates and establishing channels of communication?

A)leading
B)organizing
C)staffing
D)planning
E)motivating

Question 15

What specific activities listed below are part of the organizing function?

A)recruiting prospective employees
B)developing rules and procedures
C)giving each subordinate a specific task
D)training and developing employees
E)all of the above

Question 16

are authorized to direct the work of subordinates.

A)Line managers
B)Leaders
C)Advisory board members
D)Staff managers
E)All of the above

Question 17

Line managers respect the knowledge human resource managers have in areas such as testing and affirmative action. Consequently, human resource managers can influence line managers through .

A)implied authority
B)functional control
C)line authority
D)human capital
E)explicit authority

Question 18

Celeste spends most of her time at work setting goals and standards and developing rules and procedures. Which function of management does Celeste specialize in?

A)leading
B)planning
C)staffing
D)organizing
E)motivating

Question 19

is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns.

A)Human Resource Management
B)Industrial Psychology
C)Labor Relations
D)Organizational Health and Safety Management
E)Organizational Behavior

Question 20

The basic functions of management include all of the following except .

A)staffing
B)leading
C)organizing
D)planning
E)motivating

Question 21

A is a company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage.

A)SWOT analysis
B)mission statement
C)scorecard
D)strategy
E)tactic

Question 22

What tactic will employers likely have to take to fill openings left by retiring employees?

A)providing elder care
B)lowering the retirement age
C)hiring more women
D)rehiring retirees
E)instituting flexible work hours

Question 23

High-performance work systems include all of the following practices except .

A)productivity measurement
B)employment security
C)selective hiring
D)information sharing
E)network monitoring

Question 24

All of the following are examples of human resource job duties except .

A)recruiter
B)equal employment opportunity coordinator
C)labor relations specialist
D)compensation manager
E)financial advisor

Question 25

The proportion of women in the workforce is projected to .

A)increase at a decreasing rate
B)increase significantly over the coming decade
C)decrease as more women decide to stay home with children
D)stop growing
E)decrease at an increasing rate

Question 26

Which term refers to letting outside vendors provide services for a firm?

A)application service providers
B)rightsizing
C)outsourcing
D)external work systems
E)data warehousing

Question 27

Royall & Company streamlined its annual benefits package enrollments by digitizing and aggregating the former paper benefits reports, electronic spreadsheets, and benefit summaries and providing the materials at a single location on the company intranet. Royall is using a(n).

A)customer relationship management system
B)database
C)data warehouse
D)outsourcing model
E)HR portal

Question 28

Which of the following questions is not associated with the essence of strategic planning?

A)Where are we now as a business?
B)How much must we earn in profits?
C)How should we get there?
D)Where do we want to be?
E)all of the questions above are associated with strategic planning

Question 29

Which of the following responsibilities do human resource managers fulfill in their role as employee advocates?

A)provide support for employees contesting unfair practices
B)establish guidelines for how management should be treating employees
C)represent employees' interests as appropriate
D)all of the above
E)none of the above

Question 30

refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad.

A)Globalization
B)Expansion
C)Export growth
D)Diversification
E)Market development

Question 31

Which of the following demographic issues represents a challenge for human resource managers?

A)increasingly diverse workforce
B)aging workforce
C)increasing use of contingent workers
D)both A and B
E)all of the above

Question 32

Companies may use a(n)to provide employees with a single access point or gateway on a company's intranet to all human resource information.

A)ASP
B)data warehouse
C)HR portal
D)database
E)URL

Question 33

Strategic human resource management refers to .

A)extending a firm's sales, ownership, and manufacturing to new markets
B)planning the balance of internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage
C)formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve strategic aims
D)managing a firm's insurance benefits administration process
E)emphasizing the knowledge, education, training, skills, and expertise of a firm's workers

Question 34

Which of the following services is proved by an application service provider?

A)distance learning
B)network monitoring
C)benefits management
D)software applications
E)procurement

Question 35

Which of the following job titles indicates a position in human resources?

A)recruiter
B)training specialist
C)job analyst
D)EEO coordinator
E)all of the above

Question 36

All of the following except are ways that human resource management improves corporate performance.

A)high performance work systems
B)strategic planning
C)human resource practices
D)technology
E)all of the above are methods by which human resource management improves corporate performance

Question 37

Technological applications in human resource management includes all of the following except .

A)wireless net access
B)data warehousing
C)Web portals
D)application service providers
E)all of the above

Question 38

Which term is used to refer to a company's plan for how it will match its internal strengths and weaknesses with its external opportunities and threats in order to maintain a competitive advantage?

A)benchmark study
B)strategic plan
C)high-performance work system
D)marketing plan
E)SWOT analysis

Question 39

Over the next few years, employers may face a severe labor shortage because .

A)one-third of single mothers are not in the labor force
B)there are fewer people entering the job market than there are retiring baby boomers
C)people are living longer
D)Hispanics will represent 11% of the civilian labor force
E)all of the above

Question 40

What term refers to the knowledge, education, training, skills, and expertise of a firm's workers?

A)intellectual property
B)knowledge assets
C)human capital
D)intangible assets
E)human resources

Question 41

Firms can use the as a benchmark for the time to fill metric.

A)BNA/ Cost Per Hire Staffing Metrics Survey
B)Employer Costs for Employee Compensation Report
C)BNA Turnover Report
D)BNA Job Absence Report
E)none of the above

Question 42

The measures the rate at which employees leave the company.

A)absence rate
B)turnover rate
C)turnover costs
D)time to fill
E)cost per hire

Question 43

The cost per hire is equal to .

A)total days elapsed to fill requisitions divided by the number hired
B)revenue minus operating expense minus compensation and benefit cost divided by the total number of full-time equivalents (FTE)
C)advertising plus agency fees plus employee referrals plus travel costs of applicant plus relocation costs plus recruiter pay and benefits divided by number of hires
D)revenue divided by the total number of full-time equivalents (FTE)
E)HR expense divided by the total operating expense

Question 44

Of the four categories of proficiencies necessary for HR managers, which one refers to knowledge of strategic planning, marketing, production, and finance?

A)staffing proficiencies
B)HR proficiencies
C)business proficiencies
D)leadership proficiencies
E)learning proficiencies

Question 45

The metric can be used as a measurement to show improvements to savings in recruitment and retention costs.

A)cost per hire
B)time to fill
C)HR expense factor
D)absence rate
E)human capital ROI

Question 46

The performance of human resource departments is evaluated based on .

A)measurable evidence of efficiency
B)measurable evidence of effectiveness
C)anecdotal evidence
D)qualitative measures of success
E)both A and B

Question 47

The concise measurement system used by companies to show the quantitative standards the firm uses to measure HR activities, employee behaviors resulting from the activities, and the strategically relevant organizational outcomes of those employee behaviors is called a(n).

A)annual report
B)evaluation system
C)appraisal system
D)evaluation benchmark
E)HR scorecard

Question 48

The term, , refers to an integrated set of human resource management policies and practices that together result in superior employee performance.

A)strategic planning
B)human resource scorecard approach
C)strategic human resource management
D)high-performance work system
E)benchmarking

Question 49

Metrics can be compared against to evaluate an organization's performance.

A)competitor's metric
B)last year's metric
C)survey data
D)national standard
E)all of the above

Question 50

Of the four categories of proficiencies necessary for HR managers, which one refers to traditional knowledge and skills in areas such as employee selection, training, and compensation?

A)HR proficiencies
B)learning proficiencies
C)business proficiencies
D)staffing proficiencies
E)leadership proficiencies

Question 51

Of the four categories of proficiencies necessary for HR managers, which one refers to the ability to work with and lead management groups?

A)learning proficiencies
B)leadership proficiencies
C)business proficiencies
D)staffing proficiencies
E)HR proficiencies

Question 52

What metric evaluates retention efforts by an organization?

A)turnover rate
B)cost per hire
C)absence rate
D)time to fill
E)HR expense factor

Question 53

The metric views human resource expenses in relation to the total operating expenses of the organization.

A)health care costs per employee
B)human capital value added
C)human capital ROI
D)revenue factor
E)HR expense factor

Question 54

Managers use a(n)to measure the HR function's effectiveness and efficiency in producing employee behaviors the company needs to achieve its strategic goals.

A)HR Scorecard
B)metric
C)benchmark
D)MBO format
E)high performance work system

Question 55

Which metric indicates the total number of days from which job requisition was approved to new hire start date?

A)HR expense factor
B)human capital ROI
C)revenue factor
D)human capital value added
E)time to fill

Question 56

In which area must HR managers be proficient in order to perform well in today's environment?

A)leadership proficiencies
B)learning proficiencies
C)business proficiencies
D)HR proficiencies
E)all of the above

Question 57

Firms can use the as a benchmark for the cost per hire metric.

A)Employer Costs for Employee Compensation Report
B)BNA Turnover Report
C)BNA/ Cost Per Hire Staffing Metrics Survey
D)BNA Job Absence Report
E)none of the above

Question 58

The HR expense factor is equal to .

A)revenue minus operating expense minus compensation and benefit cost divided by the total number of full-time equivalents (FTE)
B)revenue divided by the total number of full-time equivalents (FTE)
C)advertising plus agency fees plus employee referrals plus travel costs of applicant plus relocation costs plus recruiter pay and benefits divided by number of hires
D)total days elapsed to fill requisitions divided by the number hired
E)HR expense divided by the total operating expense

Question 59

Which term below is used to refer to a set of quantitative performance measures human resource managers use to assess their operations?

A)tools
B)metrics
C)ASPs
D)benchmarks
E)statistics

Question 60

Quantitative performance measures used by human resource managers to assess operations are called .

A)metrics
B)ratios
C)goals
D)benchmarks
E)grades

Question 61

Which of the following types of laws does not affect the decisions of human resource managers?

A)occupational safety and health laws
B)labor laws
C)advertising regulations
D)equal employment laws
E)all of the above affect the decisions of human resource managers

Question 62

Setting standards such as sales quotas, quality standards, or production levels is part of the leading function of human resource management.

Question 63

When human resource managers make sure employees can contest unfair practices, they are carrying out an innovator role.

Question 64

The Sarbanes-Oxley Act seeks to do all of the following except .

A)prohibit personal loans to executive officers
B)ensure employee privacy rights
C)certify accuracy of financial reports
D)curb erroneous financial reporting
E)all of the above are outcomes of this act

Question 65

HR managers who pass certification exams in human resource management are knowledgeable in all of the following aspects except .

A)strategic management
B)workforce planning
C)information technology
D)occupational health and safety
E)employee and labor relations

Question 66

set guidelines regarding safety practices at work.

A)Fairness in Employment regulations
B)Labor laws
C)Occupational safety and health laws
D)Advertising regulations
E)Equal employment laws

Question 67

In small organizations, line managers may carry out all personnel duties without the assistance of a human resource staff.

Question 68

Staff managers are authorized to direct the work of subordinates and are directly in charge of accomplishing the organization's basic goals.

Question 69

Autonomy is the right to make decisions, direct the work of others, and give orders.

Question 70

Human resource managers assist in hiring, training, evaluating, rewarding, counseling, promoting, and hiring employees.

Question 71

Which organization provides professional certification for human resource managers?

A)Academy of Management
B)Association of Business Administration
C)Society for Human Resource Management
D)Academy of HR Partners
E)Association of Certified HR Managers

Question 72

Morgan is particularly good at staying abreast of new technologies and practices affecting human resources management. Which proficiency is Morgan skilled in?

A)staffing proficiencies
B)business proficiencies
C)learning proficiencies
D)HR proficiencies
E)leadership proficiencies

Question 73

set guidelines regarding how the company writes its recruiting ads, what questions its job interviewers ask, and how it selects candidates for training programs or evaluates its managers.

A)Labor laws
B)Advertising regulations
C)Equal employment laws
D)Fairness in Employment regulations
E)Occupational safety and health laws

Question 74

Human resource managers are generally staff managers.

Question 75

Which of the following benefits of human capital is most identified by the highest percentage of CFOs?

A)customer satisfaction
B)growth
C)product innovation
D)speed to market
E)profitability

Question 76

The planning function of management includes establishing goals and standards and developing forecasts.

Question 77

Communicating is one of the five basic functions of management.

Question 78

Susan Holmes is an HR manager for a Fortune 500 company. The MBA degree she earned prior to taking this position has been helpful to her because it prepared her to better understand the role of strategic planning, marketing, production, and finance in creating a profitable organization. Which category of proficiency has Susan's MBA prepared her for?

A)leadership proficiencies
B)business proficiencies
C)staffing proficiencies
D)learning proficiencies
E)HR proficiencies

Question 79

Staff managers are always someone's boss.

Question 80

The term, , refers to the standards someone uses to decide what his or her conduct should be.

A)autonomy
B)responsibility
C)culture
D)ethics
E)morals