Deck 2: Job Performance

Question 1

Employee behaviours that are directly involved in the transformation of organizational resources into the goods or services that the organization produces,are known as:

A)task performance
B)citizenship behaviour
C)counterproductive behaviour
D)job withdrawal
E)organizational commitment

Answer 1

A

Question 2

Which of the following terms describes well-known responses to normal job demands that occur in a predictable way?

A)Job withdrawal
B)Adaptive task performance
C)Counterproductive behaviour
D)Routine task performance
E)Citizenship behaviour

Answer 2

D

Question 3

Which of the following behaviours involved in adaptability deals with anticipating change in the work demands and searching for and participating in assignments or training to prepare for these changes?

A)Handling work stress.
B)Solving problems creatively.
C)Dealing with uncertain and unpredictable work situations.
D)Learning work tasks,technologies,and work situations.
E)Demonstrating interpersonal adaptability.

Answer 3

D

Question 4

Riya is an advertising executive at Mountain City Advertising.For Riya,developing advertising campaigns and preparing presentations for clients exemplifies:

A)organizational commitment
B)job withdrawal
C)citizenship behaviours
D)counterproductive behaviour
E)task performance

Question 5

For an accountant,preparing,examining,and analyzing accounting records is an example of:

A)job withdrawal
B)task performance
C)counterproductive behaviour
D)citizenship behaviours
E)organizational commitment

Question 6

Two kinds of task performance include:

A)interpersonal and organizational
B)creative and adaptive
C)property and production
D)political and personal
E)citizenship and counterproductive

Question 7

The explicit obligations that an employee must fulfill to receive compensation and continued employment are known as:

A)job withdrawal
B)citizenship behaviour
C)organizational commitment
D)task performance
E)counterproductive behaviour

Question 8

All of the following behaviours require adaptability,except:

A)handling work stress
B)solving problems creatively
C)handling emergencies
D)performing daily rituals
E)demonstrating interpersonal adaptability

Question 9

Interpersonal citizenship behaviour includes which of the following activities?

A)Voice
B)Civic virtue
C)Sportsmanship
D)Boosterism
E)Admiration

Question 10

Which of the following is considered a discretionary activity that contributes to the organization by improving the overall quality of the setting in which work takes place?

A)Job withdrawal
B)Adaptive task performance
C)Counterproductive behaviour
D)Citizenship behaviour
E)Routine task performance

Question 11

Citizenship behaviours can be divided into which two main categories?

A)intrapersonal and organizational
B)interpersonal and intrapersonal
C)organizational and political
D)interpersonal and political
E)interpersonal and organizational

Question 12

Watching an expressionless flight attendant robotically demonstrate how to insert the seatbelt tongue into the seatbelt buckle before the flight takes off is an example of:

A)job withdrawal.
B)adaptive task performance.
C)routine task performance.
D)counterproductive behaviour.
E)citizenship behaviour.

Question 13

For a kindergarten teacher,assisting her students in evacuating the building during a surprise fire drill exemplifies:

A)citizenship behaviour
B)routine task performance
C)job withdrawal
D)counterproductive behaviour
E)adaptive task performance

Question 14

The value of the set of employee behaviours that contribute,either positively or negatively,to organizational goal accomplishment is known as:

A)job commitment
B)motivation
C)job satisfaction
D)job performance
E)organizational commitment

Question 15

Interpersonal citizenship behaviours consist of:

A)helping,performance,kindness
B)courtesy,competitiveness,performance
C)sportsmanship,kindness,competitiveness
D)helping,courtesy,and sportsmanship
E)gratitude,honesty,and admiration

Question 16

Which of the following is defined as the ideals or physical outcomes that are both novel and useful?

A)Job withdrawal
B)Adaptive task performance
C)Creative task performance
D)Citizenship behaviour
E)Routine task performance

Question 17

An employee's response to job demands that are novel,unusual,or unpredictable is known as:

A)job withdrawal
B)adaptive task performance
C)counterproductive behaviour
D)routine task performance
E)citizenship behaviour

Question 18

A job analysis consists of all of the following elements,except:

A)listing all job activities
B)consulting with a subject matter expert as to the frequency of all job activities
C)consulting with a subject matter expert as to the importance of all job activities
D)activities rated highly in terms of frequency and importance are used to define task performance
E)the design of compensation scales

Question 19

For a surgical technician,handing the surgeon the required surgical tools for a simple appendectomy is an example of:

A)counterproductive behaviour
B)adaptive task performance
C)job withdrawal
D)citizenship behaviour
E)routine task performance

Question 20

Which of the following is the database used by the Canadian government to identify job titles and occupational group descriptions?

A)Behavioural Anchored Ratings Scale Network
B)Job Analysis Network
C)National Occupational Classification
D)Job and Occupation Bank
E)Organizational Culture Profile

Question 21

Which of these behaviours benefit coworkers and colleagues and involve assisting,supporting,and developing other organizational members in a way that goes beyond normal job expectations?

A)Intrapersonal citizenship behaviour
B)Interpersonal citizenship behaviour
C)Organizational citizenship behaviour
D)Production citizenship behaviour
E)Political citizenship behaviour

Question 22

Parminder keeps the other employees in her department informed about various issues that are relevant to them.Parminder is demonstrating which type of citizenship behaviour?

A)Helping
B)Courtesy
C)Sportsmanship
D)Civic virtue
E)Boosterism

Question 23

Nicole always makes time to assist coworkers who have heavy workloads,aiding them with personal matters,and showing new employees the ropes when they first arrive on the job.Nicole is demonstrating which type of citizenship behaviour?

A)Helping
B)Courtesy
C)Sportsmanship
D)Civic virtue
E)Boosterism

Question 24

Listening to the way in which Elizabeth speaks so positively about her employer,Villa Italiano,when she is out in public or at social events,might lead one to believe she is employed in public relations,instead of being the restaurant hostess.Elizabeth is often demonstrating which of the following types of citizenship behaviour?

A)Helping
B)Voice
C)Sportsmanship
D)Civic virtue
E)Boosterism

Question 25

Which of these is true about research conducted on citizenship behaviour in a paper mill?

A)The quantity but not quality of crew output was higher in crews that included more good citizens
B)The quality but not quantity of crew output was higher in crews that included more good citizens
C)The quantity and quality of crew output was higher in crews that included more good citizens
D)Unfortunately,higher levels of citizenship behaviour produced more food waste and greater customer complaints in the restaurant study
E)Citizenship behaviours were not relevant to performance in the paper mills

Question 26

Employee behaviours that intentionally hinder organizational goal accomplishment are known as:

A)task performance
B)citizenship behaviours
C)counterproductive behaviour
D)job withdrawal
E)organizational commitment

Question 27

Rachel reacts to bad rules or policies by constructively trying to change them,instead of passively complaining about them.Rachel is demonstrating which type of citizenship behaviour?

A)Helping
B)Sportsmanship
C)Voice
D)Civic virtue
E)Boosterism

Question 28

Don always maintains a good attitude with coworkers even when the department is going through tough times.Don is demonstrating which type of citizenship behaviour?

A)Helping
B)Courtesy
C)Sportsmanship
D)Civic virtue
E)Boosterism

Question 29

Yan Li speaks up and offers constructive suggestions about how to change the operations of her department.Yan Li is demonstrating which type of citizenship behaviour?

A)Helping
B)Voice
C)Sportsmanship
D)Civic virtue
E)Boosterism

Question 30

George works for a restaurant.He always says good things about the restaurant when talking to his friends and keeps any "kitchen horror stories" to himself.George is demonstrating which type of citizenship behaviour?

A)Civic virtue
B)Helping
C)Voice
D)Boosterism
E)Sportsmanship

Question 31

Which of the following has been shown to have a positive impact on workgroups and organizations?

A)Citizenship behaviours
B)Counterproductive behaviours
C)Personal aggression
D)Property deviance
E)Political deviance

Question 32

_______ means representing the organization in a positive way when out in public,away from work.

A)Sportsmanship
B)Boosterism
C)Helping
D)Voice
E)Civic virtue

Question 33

Helen regularly participates in her company's operations at a deeper-than-normal level by attending voluntary meetings and functions.Helen is demonstrating which type of citizenship behaviour?

A)Helping
B)Civic virtue
C)Sportsmanship
D)Voice
E)Boosterism

Question 34

Which of the following is considered an organizational citizenship behaviour?

A)Voice
B)Courtesy
C)Sportsmanship
D)Helping
E)Supporting

Question 35

Behaviours that intentionally harm the organization's assets and possessions are known as:

A)production deviance
B)political deviance
C)property deviance
D)personal aggression
E)practical aggression

Question 36

Organizational citizenship behaviours consist of which of these?

A)Civic virtue,Performance,Competitiveness
B)Boosterism,Voice,Performance
C)Voice virtue,Performance,Kindness
D)Civic virtue,Voice,Boosterism
E)Personal virtue,Organizational virtue,and Cultural virtue

Question 37

James is always reading and keeping up with organizational announcements and news that affects his company.James is demonstrating which type of citizenship behaviour?

A)Helping
B)Voice
C)Sportsmanship
D)Civic virtue
E)Boosterism

Question 38

Which of these involves maintaining a good attitude with coworkers,even when they have done something annoying or when the work team is going through tough times?

A)Helping
B)Courtesy
C)Sportsmanship
D)Civic virtue
E)Boosterism

Question 39

_______ refers to participating in the company's operations at a deeper-than-normal level by attending voluntary meetings and functions,reading and keeping with organizational announcements,and keeping abreast of business news that affect the company.

A)Civic virtue
B)Helping
C)Voice
D)Boosterism
E)Sportsmanship

Question 40

_______ refers to keeping coworkers informed about matters that are relevant to them.

A)Sportsmanship
B)Civic virtue
C)Boosterism
D)Helping
E)Courtesy

Question 41

Which of these behaviours is included in the "minor" category of interpersonal counterproductive behaviour?

A)Sabotage
B)Sexual harassment
C)Incivility
D)Substance abuse
E)Verbal harassment

Question 42

The cost of counterproductive behaviours in the restaurant industry is estimated to be _______ percent of revenues per year.

A)2-3
B)8-10
C)15-20
D)25
E)50

Question 43

At ABC Coffee Roasters,employees learned that a few of them will be losing their jobs,and in response,they purposefully started to mix decaffeinated beans in bags of regular beans and vice versa.This created serious customer service issues and the company lost major accounts.The action of the employees at ABC can be described as:

A)theft
B)incivility
C)wasting resources
D)sabotage
E)political deviance

Question 44

Allison loves to be "in the know" and carries on casual conversations about other people in which the facts are not confirmed.Allison is demonstrating which type of counterproductive behaviour?

A)Substance abuse
B)Wasting resources
C)Political deviance
D)Personal aggression
E)Gossiping

Question 45

Which of these behaviours is included in the "minor" category of organizational counterproductive behaviour?

A)Sabotage
B)Harassment
C)Incivility
D)Substance abuse
E)Insider trading

Question 46

Which of these behaviours are considered to be production deviance?

A)Wasting resources and substance abuse
B)Sabotage and theft
C)Gossiping and incivility
D)Harassment and abuse
E)Interpersonal and organizational

Question 47

_______ is the most common form of production deviance.

A)Theft
B)Incivility
C)Wasting resources
D)Sabotage
E)Harassment

Question 48

Behaviours that focus specifically on reducing the efficiency of work output are known as:

A)Political deviance
B)Property deviance
C)Personal aggression
D)Personal assertion
E)Production deviance

Question 49

Edward is one of the four administrative assistants in the College of Business at Teach International University.Unfortunately,he accomplishes less than one-third the work as compared to the other assistants because he purposely works slowly,and he takes way too many breaks.Edward seems to be engaging in which of these counterproductive behaviours?

A)Incivility
B)Wasting resources
C)Harassment
D)Theft
E)Sabotage

Question 50

Behaviour that involves verbal hostility and physical altercations directed toward other employees is known as:

A)theft
B)incivility
C)personal aggression
D)Sabotage
E)political deviance

Question 51

Behaviours that intentionally disadvantage other individuals rather than the larger organization are known as:

A)Theft
B)Incivility
C)Wasting resources
D)Sabotage
E)Political deviance

Question 52

Which of these behaviours are political deviance?

A)Harassment and abuse
B)Interpersonal and organizational
C)Gossiping and incivility
D)Wasting resources and substance abuse
E)Sabotage and theft

Question 53

Which of these behaviours is included in the "serious" category of interpersonal counterproductive behaviour?

A)Sabotage
B)Harassment
C)Incivility
D)Substance abuse
E)Insider trading

Question 54

Which of these behaviours are property deviance?

A)Interpersonal and organizational
B)Sabotage and theft
C)Gossiping and incivility
D)Harassment and abuse
E)Wasting resources and substance abuse

Question 55

All of the following are main categories of counterproductive behaviours,except?

A)Political deviance
B)Personal aggression
C)Property deviance
D)Production deviance
E)Commercial sabotage

Question 56

Frequently Don Johnston arrives at work either hungover or still intoxicated,and this compromises his work efficiency.Johnny is engaging in which of these counterproductive behaviours?

A)Production deviance
B)Incivility
C)Property deviance
D)Sabotage
E)Political deviance

Question 57

Which of these behaviours are personal aggression?

A)Wasting resources and substance abuse
B)Sabotage and theft
C)Gossiping and incivility
D)Harassment and abuse
E)Interpersonal and organizational

Question 58

Research has shown that up to _______ of all employees have engaged in counterproductive behaviours such as theft.

A)25
B)50
C)75
D)90
E)10

Question 59

Which of these behaviours is included in the "serious" category of organizational counterproductive behaviour?

A)Sabotage
B)Harassment
C)Incivility
D)Substance abuse
E)Incivility

Question 60

Ricardo has dinner with one of the company's most important clients.The client calls Ricardo's boss the next day to complain that Ricardo was discourteous,impolite,and arrogant the evening before.Ricardo is demonstrating which type of counterproductive behaviour?

A)Substance abuse
B)Wasting resources
C)Incivility
D)Harassment
E)Gossiping

Question 61

There is _______ correlation between task performance and counterproductive behaviour.

A)a weak negative
B)a weak positive
C)a strong negative
D)a strong positive
E)direct

Question 62

The management technique that involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviours is known as:

A)behaviourally anchored rating scales
B)management by objectives
C)360-degree feedback
D)hovering
E)adjustment anchoring

Question 63

Which of the following concepts refers to a performance management system in which managers rank subordinates relative to one another?

A)Behaviourally anchored rating scales
B)Forced ranking
C)360-degree feedback
D)Benchmarking
E)Critical incidents

Question 64

Which of the following behaviours is a minor organizational counterproductive behaviour?

A)Sabotage
B)Harassment
C)Incivility
D)Gossiping
E)Wasting resources

Question 65

Ronald Dope,who works as a cable operator for a cable company,intentionally cuts television cables disrupting service for as many as a million people.Ronald is involved in:

A)sabotage
B)incivility
C)wasting resources
D)theft
E)political deviance

Question 66

The "BARS" approach might use critical incidents to create response anchors,ranging from 1-5 where 5 indicates:

A)unwilling to accept changes.
B)poor adaptive performance.
C)excellent adaptive performance.
D)able to make changes with average amount of instruction.
E)requires persuasion and supervision to make changes.

Question 67

Which of the following occurs when an employee is assaulted or endangered in such a way that physical and psychological injuries may occur?

A)Substance abuse
B)Theft
C)Incivility
D)Abuse
E)Gossiping

Question 68

Which of the following occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague?

A)Harassment
B)Substance abuse
C)Incivility
D)Productive aggression
E)Gossiping

Question 69

The management technique that assesses an employee's performance by directly assessing job performance behaviours is known as:

A)behaviourally anchored rating scales
B)management by objectives
C)360-degree feedback
D)hovering
E)scientific management

Question 70

Which of the following is a social networking system used to appraise employee performance?

A)LinkedIn
B)Facebook
C)Myspace
D)Instagram
E)YouTube

Question 71

Which of the following is a serious organizational counterproductive behaviour?

A)Incivility
B)Harassment
C)Theft
D)Substance abuse
E)Wasting resources

Question 72

The short descriptions of effective and ineffective behaviours used to create an employee performance measurement instrument that managers can use to evaluate employee behaviour are called:

A)360-degree feedback
B)management by objectives
C)critical incidents
D)task mandates
E)term anchoring

Question 73

Which of the following systems developed by Jack Welsh forced managers to rank each of their employees in one of three categories according to which percentile their performance ranked?

A)Experience curve
B)Relationship matrix
C)Vitality matrix
D)Vitality curve
E)Standard deviation techniques

Question 74

If employees abuse alcohol while on the job,then the efficiency of their production will be compromised because their work will be done more slowly and less accurately.Such employees are engaging in which of the following counterproductive behaviours?

A)Theft
B)Production deviance
C)Wasting resources
D)Sabotage
E)Political deviance

Question 75

Gus constantly subjected Liz to unwanted physical contact and verbal remarks.This behaviour is an example of which type of counterproductive behaviour?

A)Substance abuse
B)Harassment
C)Incivility
D)Productive aggression
E)Gossiping

Question 76

Which of the following techniques will base an employee's evaluations on whether the employee achieves specific performance goals?

A)Behaviourally anchored rating scales
B)Management by objectives
C)360-degree feedback
D)Benchmarking
E)Behavioural observation scales

Question 77

Which of the following stakeholders would not be included in the feedback portion of the 360-degree feedback approach?

A)Supervisors
B)Relatives
C)Co-workers
D)Subordinates
E)Customers

Question 78

Which of the following represents communication that is rude,impolite,discourteous,and lacking in good manners?

A)Substance abuse
B)Incivility
C)Wasting resources
D)Personal aggression
E)Gossiping

Question 79

Which of the following is a serious interpersonal counterproductive behaviour?

A)Abuse
B)Sabotage
C)Incivility
D)Substance abuse
E)Wasting resources

Question 80

Which of the following behaviours is a minor interpersonal counterproductive behaviour?

A)Sabotage
B)Gossiping
C)Harassment
D)Substance abuse
E)Wasting resources