Deck 5: Job Satisfaction

Question 1

Carmela is at a point in her career where she feels a need to find an outlet for her creative expression.Which of the following work value categories would be more important?

A)Environment
B)Work itself
C)Co-workers
D)Altruism
E)Supervision

Answer 1

B

Question 2

Co-worker satisfaction by an employee is based on:

A)the supervisor's likeability and ability to help the employee attain valued things
B)the co-worker's likeability and the employee's ability to attain valued things
C)the supervisor's ability to help the employee attain valued things and the co-worker's ability to help the employee attain valued things
D)the co-worker's ability to help the employee attain valued things and the supervisors like-ability
E)the co-worker's likeability and ability to help the employee attain valued things

Answer 2

E

Question 3

Ahmed is at a point in his career where he feels a need to help others.Which of the following work value categories would be more important?

A)Status
B)Environment
C)Co-workers
D)Altruism
E)Supervision

Answer 3

D

Question 4

Having prestige,power over others,and fame are examples of which of the following work value categories?

A)Altruism
B)Pay
C)Status
D)Promotions
E)Supervision

Question 5

Helping others and working on moral causes are examples of which of the following work value categories?

A)Supervision
B)Co-workers
C)Pay
D)Promotions
E)Altruism

Question 6

Of the five facets of value-percept theory,which single facet has the strongest influence on overall job satisfaction?

A)Pay satisfaction
B)Promotion satisfaction
C)Supervision satisfaction
D)Co-worker satisfaction
E)Satisfaction with the work itself

Question 7

_____ are those things that people consciously or subconsciously want to seek or attain.

A)Values
B)Beliefs
C)Ideas
D)Thoughts
E)Feelings

Question 8

When it comes to pay satisfaction,most employees base their desired pay on:

A)their job duties and of the pay given to comparable colleagues
B)the pay given to comparable colleagues and of the pay given to top managers
C)needs but not wants
D)wants but not needs
E)the level of average national income

Question 9

Of the five facets of value-percept theory,which three facets have the strongest influence on overall job satisfaction?

A)Pay satisfaction,promotion satisfaction,supervision satisfaction
B)Promotion satisfaction,co-worker satisfaction,satisfaction with the work itself
C)Supervision satisfaction,satisfaction with the work itself,pay satisfaction
D)Co-worker satisfaction,supervision satisfaction,satisfaction with the work itself
E)Satisfaction with the work itself,promotion satisfaction,pay satisfaction

Question 10

The pleasurable emotional state resulting from appraisal of one's job or job experiences is called:

A)job commitment
B)organizational commitment
C)organizational performance
D)job satisfaction
E)job productivity

Question 11

According to the value-percept theory of job satisfaction,which of these is not a facet of job satisfaction?

A)Promotion
B)Pay
C)Co-worker
D)Competition
E)The work itself

Question 12

Of the five facets of value-percept theory,which facet was the moderately strong driver of job satisfaction but showed the weakest correlation?

A)Pay
B)Promotion
C)Supervision
D)Co-worker
E)The work itself

Question 13

Which of the following is not considered to be a commonly assessed work value?

A)altruism
B)status
C)benefits
D)promotions
E)environment

Question 14

Supervision satisfaction by an employee is based on:

A)the supervisor's and subordinate's ability to help the employee attain valuable things
B)the subordinate's and supervisor's likeability
C)the subordinate's likeability and the supervisor's ability to help the employee attain valued things
D)the subordinate's ability to help the employee attain valued things and the supervisor's ability to help the employee attain valued things
E)the supervisor's likeability and the supervisor's ability to help the employee attain valued things

Question 15

The _______ theory argues that job satisfaction depends on whether an employee perceives that their job supplies the things that he or she values.

A)job satisfaction
B)organization satisfaction
C)value-percept
D)job withdrawal
E)organizational withdrawal

Question 16

Which facet of job satisfaction brings more responsibility and increased work hours?

A)Promotion
B)Pay
C)Co-worker
D)Competition
E)Culture

Question 17

In value-percept theory,the strongest sense of dissatisfaction is created when there are _______ differences between wants and haves and when the value in question is _______.

A)minor;irrelevant
B)major;cultural
C)minor;important
D)major;important
E)subtle;personal

Question 18

Utilizing ability and experiencing freedom,independence,intellectual stimulation,creative expression,and a sense of achievement are examples of which of the following work value categories?

A)Environment
B)Status
C)Supervision
D)Work itself
E)Altruism

Question 19

Sunita is getting established in her career and starting a family.Which of the following work value categories would be more important?

A)Altruism
B)Pay
C)Status
D)Supervision
E)Co-workers

Question 20

When a company has the executives wait to receive bonuses until everyone else in the organization has received one,__________ is likely to increase.

A)satisfaction gap
B)promotion satisfaction
C)supervision satisfaction
D)co-worker satisfaction
E)satisfaction with the work itself

Question 21

According to the job characteristics theory,the degree to which the job requires completing a whole,identifiable,piece of work from beginning to end with a visible outcome is called:

A)responsibility for outcomes
B)knowledge of results
C)meaningfulness of work
D)variety
E)identity

Question 22

According to the job characteristics theory,the psychological state that reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs is called:

A)responsibility for outcomes
B)knowledge of results
C)meaningfulness of work
D)variety
E)identity

Question 23

Enrique is a surgeon and enjoys watching his initially ill patient restored to good health.Enrique's experience is an example of:

A)low variety
B)high variety
C)low identity
D)high identity
E)emotional stability

Question 24

According to the job characteristics theory,the degree to which the job provides freedom,independence,and discretion to the individual performing the work is called:

A)feedback
B)significance
C)meaningfulness of work
D)autonomy
E)identity

Question 25

Eric is a tax accountant who sets his own schedule with his clients.Eric is experiencing:

A)low autonomy
B)low significance
C)high autonomy
D)high significance
E)high acceptance

Question 26

According to the job characteristics theory,the psychological state that reflects the extent to which employees know how well (or how poorly)they are doing is called:

A)responsibility for outcomes
B)identity
C)meaningfulness of work
D)variety
E)Knowledge of results

Question 27

Of the five facets of value-percept theory,which two facets have moderately strong influences on overall job satisfaction?

A)Pay satisfaction and promotion satisfaction
B)Promotion satisfaction and co-worker satisfaction
C)Supervision satisfaction and satisfaction with the work itself
D)Co-worker satisfaction and supervision satisfaction
E)Satisfaction with the work itself and promotion satisfaction

Question 28

April has been working at Summer's Café for 10 years and has many regulars who wait for her to serve them because she's so effective.April is experiencing:

A)high autonomy
B)low feedback
C)high feedback
D)low autonomy
E)low acceptance

Question 29

When the duties and responsibilities associated with a job are expanded to provide more variety,identity,autonomy,etc. ,it refers to:

A)job enlargement
B)job enrichment
C)autonomy
D)job rotation
E)job hoping

Question 30

According to the job characteristics theory,the degree to which carrying out the activities required by the job provides the worker with clear information about how well he or she is performing is called:

A)feedback
B)significance
C)meaningfulness of work
D)autonomy
E)identity

Question 31

According to the job characteristics theory,the degree to which the job requires several different activities that involve multiple different skills and talents is called:

A)responsibility for outcomes
B)knowledge of results
C)meaningfulness of work
D)variety
E)identity

Question 32

According to the job characteristics theory,the psychological state that captures the degree to which employees feel that they are key drivers of the quality of the unit's work is called:

A)responsibility for outcomes
B)knowledge of results
C)meaningfulness of work
D)variety
E)identity

Question 33

Which of the following satisfaction facets has the strongest correlation to overall job satisfaction?

A)Pay
B)Work Itself
C)Promotion
D)Supervision
E)Co-worker

Question 34

Growth need strength refers to:

A)the degree to which employees' desire to attain more pay
B)the degree to which employees' desire to be promoted
C)the degree to which employees' desire to change employers
D)the degree to which employees' desire to develop a stronger social network
E)the degree to which employees' desire to develop themselves further

Question 35

Dina is a management consultant for the banking industry and finds that every day is different for her.Dina's job is an example of:

A)low variety
B)high variety
C)low identity
D)high identity
E)high stability

Question 36

According to the job characteristics theory,if employees have high levels of ______________,more variety and autonomy should increase their satisfaction very much.

A)knowledge and skill along with agreeableness
B)growth need strength along with agreeableness
C)agreeableness and extra effort
D)growth need strength along with knowledge and skill
E)extroversion

Question 37

According to the job characteristics theory,if employees lack _______,more variety and autonomy should not increase their satisfaction very much.

A)knowledge and skill along with agreeableness
B)growth need strength along with agreeableness
C)agreeableness and extra effort
D)growth need strength along with knowledge and skill
E)conscientiousness

Question 38

According to the job characteristics theory,the degree to which employees have strong needs for personal accomplishments or developing themselves is called:

A)feedback
B)significance
C)growth need strength
D)autonomy
E)identity

Question 39

Russell is a law enforcement officer who has been instrumental in reducing the crime rate in his district.Russell is experiencing:

A)high autonomy
B)low significance
C)low autonomy
D)high significance
E)high acceptance

Question 40

According to the job characteristics theory,the degree to which the job has a substantial impact on the lives of other people,particularly people in the world at large,is called:

A)responsibility for outcomes
B)significance
C)autonomy
D)identity

Question 41

Which of the following produces the greatest satisfaction at work?

A)Eating lunch
B)Answering e-mail
C)Brainstorming a new project
D)Funny conversations with friends
E)Informal meetings

Question 42

Job characteristics theory argues that variety,identity,significance,autonomy,and feedback,result in high levels of the three psychological states,making work tasks more satisfying.

Question 43

The degree to which the job requires completing a whole,identifiable,piece of work from beginning to end with a visible outcome refers to significance.

Question 44

Supervision satisfaction reflects employees' feelings about their co-workers and the work itself.

Question 45

Job satisfaction reflects what you think and feel about your job.

Question 46

Value-percept theory suggests that people evaluate job satisfaction according to specific "facets" of the job.

Question 47

Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities.

Question 48

Satisfaction with the work itself is the single strongest driver of overall job satisfaction.

Question 49

Tanya is experiencing:

A)high autonomy
B)high variety
C)high identity
D)high significance
E)high conformance

Question 50

Knowledge of results:

A)captures the degree to which employees feel that they are key drivers of the quality of the unit's work.
B)reflects the extent to which employees know how well (or how poorly)they are doing.
C)reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies.
D)captures the degree to which employees feel like their efforts do not really matter,because work outcomes are dictated by effective procedures.
E)reflects that trivial tasks tend to be less satisfying than tasks that make employees feel like they're aiding the organization in some meaningful way.

Question 51

Meaningfulness of work captures the degree to which employees feel that they are key drivers of the quality of the unit's work.

Question 52

Riya is experiencing:

A)low autonomy
B)high variety
C)high identity
D)low significance
E)low variety

Question 53

Variety is the degree to which the job provides freedom,independence,and discretion to the individual performing the work.

Question 54

When your job provides _____,you view the outcomes as the product of your efforts rather than the result of instructions from your supervisor.

A)feedback
B)autonomy
C)meaningfulness of work
D)significance
E)identity

Question 55

Maya is experiencing:

A)low autonomy
B)low variety
C)high identity
D)high significance
E)high compatibility

Question 56

A meta-analysis of 200 studies showed that the five core job characteristics are moderately to strongly related to job satisfaction.

Question 57

Satisfaction with the work itself focuses on what employees actually do.

Question 58

Responsibility for outcomes reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs.

Question 59

Identity,as a core job characteristic,captures the belief that the job really matters.

Question 60

Autonomy is the degree to which the job requires a number of different activities that involve a number of different skills and talents.

Question 61

Moods and emotions are responsible for the ebbs and flows in satisfaction levels for employees.

Question 62

Define values.How do they affect job satisfaction? Provide an example of a value important to you and explain how it may affect your job satisfaction.

Question 63

Define emotions.Identify and describe five positive and five negative emotions.

Question 64

Job satisfaction is uncorrelated with continuance commitment.

Question 65

Satisfied employees do a better job of fulfilling the duties described in their job descriptions.

Question 66

Most employees receive formal performance appraisals from their supervisors,but that feedback occurs once or maybe twice a year.

Question 67

Job satisfaction is moderately correlated with affective commitment.

Question 68

Define moods.Briefly summarize the different moods people experience.

Question 69

Enrichment efforts can heighten work accuracy and customer satisfaction,though training and labour costs tend to rise as a result of such changes.

Question 70

Research shows that job satisfaction is one of the strongest predictors of life satisfaction.

Question 71

Is job satisfaction affected by day-to-day events? Explain.

Question 72

Moods can be characterized in two ways: occupancy and engagement.

Question 73

Service jobs are high in emotional labour.

Question 74

The JDI manual provides national norms for all facets and breaks down those norms according to relevant demographic groups.

Question 75

Research reveals that job satisfaction is correlated strongly with citizenship behaviour.

Question 76

If managers want to assess and manage job satisfaction at ABC International,what steps would they need to take to do this effectively? Explain.

Question 77

Job satisfaction is the degree to which employees feel a sense of happiness with their lives in general.

Question 78

Job satisfaction has a strong negative correlation with counterproductive behaviour.

Question 79

The developers of the JDI survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.

Question 80

Emotions are states of feeling that are intense,last for a few hours,and are clearly directed at (and caused by)someone or some circumstance.