Deck 8: Trust,justice,and Ethics

Question 1

Which of these is probably one of the first personality traits to develop in us?

A)Emotional stability
B)Extroversion
C)Introversion
D)Conscientiousness
E)Trust propensity

Answer 1

E

Question 2

_______ reflects the degree to which the behaviours of an authority are in accordance with generally accepted moral norms.

A)Ethics
B)Justice
C)Competence
D)Whistle-blowing
E)Confidence

Answer 2

A

Question 3

If we were to apply the research on trust propensities by nation to this team at PPI,who will have the lowest trust propensity in this team?

A)Alfredo
B)Marcos
C)Tina
D)Huan
E)It is not possible to compare trust propensities of individuals.

Answer 3

B

Question 4

According to the authors,trust is rooted in all of these factors,EXCEPT:

A)trust propensity of the trustor
B)ability of the authority
C)benevolence of the authority
D)integrity of the authority
E)physical characteristics of the trustee

Question 5

Sometimes trust is _______,meaning that it depends on feelings toward the authority that go beyond any rational assessment of trustworthiness.

A)disposition-based
B)affect-based
C)cognition-based
D)power-based
E)competence-based

Question 6

Which of the following is a profession that is among the most trusted in Canada?

A)real estate agents
B)publicists
C)politicians
D)farmers
E)car salespersons

Question 7

Raj believes that everybody's words should be taken at their face value and that statements of individuals and groups can be relied upon even when you meet them for the very first time.Raj appears to have a(n):

A)power-based trust
B)affect-based trust
C)cognition-based trust
D)Low-trust propensity
E)High-trust propensity

Question 8

Making oneself vulnerable to an authority - for example,by buying products or accepting a job - constitutes:

A)trust
B)ethics
C)risk
D)distributive justice
E)procedural justice

Question 9

Which of the following terms reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services?

A)Confidence
B)Ethics
C)Moral intent
D)Distributive justice
E)Reputation

Question 10

The willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions is called:

A)trust
B)ethics
C)moral intent
D)distributive justice
E)economic exchange

Question 11

Which of these countries has the highest trust propensity?

A)Brazil
B)Sweden
C)France
D)Spain
E)Argentina

Question 12

When employees perceive high levels of _____,they believe that things are being done the way they "should be" or "ought to be" done.

A)corporate social responsibility
B)risk
C)ethics
D)social judgment
E)justice

Question 13

According to the research presented in the textbook,people from which nation had the lowest trust propensity?

A)United States
B)Sweden
C)China
D)Canada
E)Brazil

Question 14

If we were to apply the research on trust propensities by nation to this team at PPI,who will have the highest trust propensity in this team?

A)Alfredo and Marcos
B)Marcos and Tina
C)Tina and Huan
D)Huan and Marcos
E)Tina and Alfredo

Question 15

Trust propensity relates to which factor of trust?

A)Disposition-based trust
B)Affect-based trust
C)Cognition-based trust
D)Power-based trust
E)Feeling-based trust

Question 16

Which of these reflects the perceived fairness of an authority's decision making?

A)Ethics
B)Justice
C)Social judgment
D)Corporate social responsibility
E)Confidence

Question 17

Trust propensity is a product of both:

A)social and economic exchange
B)moral and immoral intents
C)nature and nurture
D)distributive and procedural justice
E)moral intensity and moral judgment

Question 18

When trust is rooted in a rational assessment of the authority's trustworthiness,it is based on:

A)disposition-based trust
B)affect-based trust
C)cognition-based trust
D)power-based trust
E)feeling-based trust

Question 19

When employees perceive high levels of _____,they believe that decision outcomes are fair and that decision-making processes are designed and implemented in a fair manner.

A)risk
B)corporate social responsibility
C)ethics
D)justice
E)social judgment

Question 20

When the assignments and instructions on how to interact and manage a particular customer from a different culture are given by the managers at PPI to this team,Alfredo's trust in his supervisors is more likely going to be:

A)disposition-based trust
B)affect-based trust
C)cognition-based trust
D)power-based trust
E)feeling-based trust

Question 21

_______ is a dimension of trustworthiness,that is defined as the skills and the areas of expertise that enable an authority to be successful in some specific area.

A)Character
B)Benevolence
C)Personality
D)Ability
E)Competence

Question 22

The belief that the authority wants to do good for the trustor,apart from any selfish or profit-centered motives refers to which of these dimension of trustworthiness?

A)Affect
B)Competence
C)Benevolence
D)Trust propensity
E)Character

Question 23

Employees can judge the fairness of an authority's decision making along all of these dimensions,EXCEPT:

A)procedural justice
B)interpersonal justice
C)economic justice
D)distributive justice
E)informational justice

Question 24

_______ trust is more emotional than rational.

A)Disposition-based
B)Affect-based
C)Cognition-based
D)Power-based
E)Competence-based

Question 25

Which of the following is defined as the perception that the authority adheres to a set of values and principles that that the trustor finds acceptable?

A)Affect
B)Competence
C)Character
D)Integrity
E)Benevolence

Question 26

Over the years,Jason,a district manager at Books-R-Us has developed a reputation that he is a "man of his words." His employees and co-workers know that he can "walk the talk",follow through on his promises,and have honest motives and intentions.These aspects describe which element of trustworthiness?

A)Affect
B)Competence
C)Benevolence
D)Trust propensity
E)Integrity

Question 27

Brandon is a newly hired manager at Trade Tools,Inc.On the job just one week,he is responsible for supervising 24 employees in his job.Given his time at Trade Tools,what type of trust should he expect from his employees?

A)Affect-based
B)Disposition-based
C)Cognition-based
D)Character-based
E)Mentor-based

Question 28

In the case of _____ trust,our willingness to be vulnerable has little to do with a rational assessment of the authority's merits and more to do with our emotional fondness for the authority.

A)cognition-based
B)mentor-based
C)affect-based
D)character-based
E)disposition-based

Question 29

Which of these acts as a leap of faith in the face of uncertainty about trustworthiness?

A)Cognition-based trust
B)Competence-based trust
C)Power-based trust
D)Coercion-based trust
E)Affect-based trust

Question 30

When authorities are perceived as _____,it means that they care for employees,are concerned about their well-being,and feel a sense of loyalty to them.

A)benevolent
B)competent
C)integrity
D)compassionate
E)ability

Question 31

In the case of _____ trust,our willingness to be vulnerable has little to do with the authority and more to do with our genes and our early life experiences.

A)affect-based
B)character-based
C)cognition-based
D)disposition-based
E)mentor-based

Question 32

Very few work relationships are based on _______ trust as compared to other types of trusts.

A)competence-based
B)disposition-based
C)cognition-based
D)affect-based
E)character-based

Question 33

Jessica is gauging the track record of her boss Cindy to determine trustworthiness.According to research,she would evaluate which of these dimensions?

A)Competence,position,and power
B)Character,integrity,and personality
C)Ability,integrity,and benevolence
D)Benevolence,attitude,and integrity
E)Ability,character,and feeling

Question 34

When authorities are perceived to be of sound character,it means that they have _____,honest motives,and intentions.

A)integrity
B)competence
C)benevolence
D)trust propensity
E)trustworthiness

Question 35

_______ justice reflects the perceived fairness of decision-making outcomes.

A)Procedural
B)Interpersonal
C)Informational
D)Distributive
E)Integrative

Question 36

In the case of _____ trust,we rationally evaluate the pluses and minuses of an authority,in terms of its ability,integrity,and benevolence.

A)cognition-based
B)mentor-based
C)affect-based
D)emotion-based
E)disposition-based

Question 37

When employees evaluate outcomes such as pay,rewards,and promotions to determine whether they are allocated using proper norms,they are gauging which of these?

A)Informational justice
B)Procedural justice
C)Distributive justice
D)Interpersonal justice
E)Integrative justice

Question 38

Cognition-based trust is driven by the:

A)authority's "track record"
B)trustor's trust propensity
C)trustee's feelings
D)trustor's affect-based trust
E)trustor's disposition

Question 39

_____ conveys an alignment between words and deeds-a sense that authorities keep their promises,"walk the talk," and "do what they say they will do."

A)Ability
B)Integrity
C)Benevolence
D)Trust propensity
E)Competence

Question 40

Some trustors are high in _____ a general expectation that the words,promises,and statements of individuals and groups can be relied upon.

A)benevolence
B)trust propensity
C)competence
D)trustworthiness
E)integrity

Question 41

According to research,_______ justice was a stronger predictor of satisfaction with supervision,overall job satisfaction,and organizational commitment than _______ justice.

A)procedural;distributive
B)distributive;procedural
C)informational;distributive
D)interpersonal;distributive
E)informational;procedural

Question 42

Interpersonal justice is fostered when authorities adhere to two particular rules:

A)voice and correctability
B)justification and truthfulness
C)equity and equality
D)consistency and accuracy
E)respect and propriety

Question 43

If the managers at UHI adhere to rules that serve to create equal employment opportunity,which of these is fostered?

A)Interpersonal justice
B)Informational justice
C)Procedural justice
D)Distributive justice
E)Integrative justice

Question 44

Which of the following is a distributive justice rule?

A)Justification
B)Correctability
C)Equity
D)Respect
E)Consistency

Question 45

Which of the following is an informational justice rule?

A)Truthfulness
B)Consistency
C)Equity
D)Correctability
E)Propriety

Question 46

Managers at XYZ Information,Inc.always give employees a chance to express their opinions and views during the decision-making process.These managers are adhering to which of the rules of fair process?

A)Suppression
B)Correctability
C)Accuracy
D)Propriety
E)Voice

Question 47

Which of the following is NOT a procedural justice rule?

A)Voice
B)Consistency
C)Representativeness
D)Respect
E)Correctability

Question 48

Brandon,a first-line supervisor at Garden Toys Manufacturing regularly dishes out the verbal abuse to employees.He berates,bad-mouths and embarrasses them in public.Which of these is said to be occurring in this situation?

A)Distributive injustice
B)Informational injustice
C)Procedural injustice
D)Interpersonal injustice
E)Integrative injustice

Question 49

Informational justice is fostered when authorities adhere to two particular rules:

A)voice and correctability
B)justification and truthfulness
C)equity and equality
D)consistency and accuracy
E)respect and propriety

Question 50

The managers should focus on which of these rules in their attempt to improve these elements at UHI?

A)Voice and correctability
B)Justification and truthfulness
C)Distributive and procedural
D)Equity and equality
E)Respect and propriety

Question 51

Which of the following is an interpersonal justice rule?

A)Truthfulness
B)Consistency
C)Equity
D)Correctability
E)Propriety

Question 52

It has been estimated that approximately _______ percent of employees are victims of abusive behaviours.

A)5
B)10
C)15
D)20
E)25

Question 53

Jill appears to be more concerned about which of these?

A)Informational justice
B)Procedural justice
C)Distributive justice
D)Interpersonal justice
E)Integrative justice

Question 54

_______ justice reflects the perceived fairness of decision-making processes.

A)Procedural
B)Interpersonal
C)Informational
D)Distributive
E)Integrative

Question 55

In most business situations,the proper norm for allocating the decision-making outcomes is:

A)equity
B)equality
C)information
D)building harmony
E)contributing socially

Question 56

Jack appears to be more concerned about which of these?

A)Interpersonal justice
B)Informational justice
C)Procedural justice
D)Distributive justice
E)Equity justice

Question 57

If UHI wants to transform work from individual productivity to team-based work,which of these allocation norm should be utilized by the managers?

A)Seniority
B)Social standing
C)Equity
D)Equality
E)Individuality

Question 58

_______ justice reflects the perceived fairness of the treatment received by employees from authorities.

A)Procedural
B)Interpersonal
C)Informational
D)Distributive
E)Correctional

Question 59

_______ justice reflects the perceived fairness of the communications provided to employees from the authorities.

A)Interpersonal
B)Informational
C)Procedural
D)Distributive
E)Equity

Question 60

ABC International is an organization that values team-based work and wants to allocate decision-making outcomes using a norm that fits their team-based culture.Which of these norms would be appropriate for ABC?

A)Equity
B)Equality
C)Social standing
D)Seniority
E)Conscientiousness

Question 61

Which of these is NOT a facet of moral intensity?

A)Probability of effect
B)Economic consensus
C)Proximity
D)Concentration of effect
E)Temporal immediacy

Question 62

_______ occurs when employees expose illegal actions by their employer.

A)Affect-based trust
B)Whistle-blowing
C)Procedural justice
D)Distributive justice
E)Economic exchange

Question 63

According to international research,which country has the lowest ranking for ethics?

A)Cameroon
B)Pakistan
C)Mexico
D)China
E)Jamaica

Question 64

Which of these represents the first step in ethical decision making?

A)Moral intent
B)Moral judgment
C)Ethical behaviour
D)Moral awareness
E)Trust propensity

Question 65

_______ reflects an authority's degree of commitment to the moral course of action.

A)Moral intent
B)Moral awareness
C)Moral judgment
D)Trust propensity
E)Distributive justice

Question 66

Which procedural justice rule provides for a built in mechanism to appeal an ineffective procedural rule?

A)Accuracy
B)Correctability
C)Suppression
D)Propriety
E)Voice

Question 67

From a meta-analysis of 183 studies,which form of justice provides the strongest predictor of satisfaction with supervision?

A)Informational
B)Interpersonal
C)Procedural
D)Distributive
E)Economic

Question 68

Which of these represents the second step in ethical decision making?

A)Ethical behaviour
B)Trust propensity
C)Moral intent
D)Moral awareness
E)Moral judgment

Question 69

The _____ rule reflects whether authorities refrain from making improper or offensive remarks.

A)propriety
B)justification
C)truthfulness
D)respect
E)voice

Question 70

What are the two branches or models of the study of business ethics?

A)Procedural and informational
B)Teleological and deontological
C)Prescriptive and descriptive
D)Utilitarianism and egoism
E)Rights and virtues

Question 71

Which norm is typically used in student project groups,in which all group members receive exactly the same grade on a project,regardless of their individual productivity levels?

A)Social responsibility
B)Need
C)Equity
D)Reciprocity
E)Equality

Question 72

The _______ rule mandates that authorities explain decision-making procedures and outcomes in a comprehensive and reasonable manner.

A)justification
B)truthfulness
C)consistency
D)equity
E)respect

Question 73

When the authority accurately identifies the morally 'right' course of action,it refers to:

A)ethical behaviour
B)moral judgment
C)moral intent
D)trust propensity
E)moral awareness

Question 74

Which procedural rule considers the needs of all groups?

A)Representativeness
B)Correctability
C)Suppression
D)Propriety
E)Accuracy

Question 75

Which facet of moral intensity reflects how much time will pass between the act and the onset of its consequences?

A)Probability of effect
B)Social consensus
C)Temporal immediacy
D)Proximity
E)Magnitude of consequences

Question 76

Which of the following is a specific principle used by consequentialists?

A)Egoism
B)Ethics of duties
C)Ethics of rights
D)Virtue ethics
E)Utilitarianism

Question 77

The _____ rule requires that the decision-making procedures and outcomes that the authorities explain to employees are honest and candid.

A)justification
B)respect
C)consistency
D)equity
E)truthfulness

Question 78

_______ occurs when an authority recognizes that a moral issue exists in a situation or that an ethical standard or principle is relevant to the circumstance.

A)Ethical behaviour
B)Moral judgment
C)Moral intent
D)Trust propensity
E)Moral awareness

Question 79

Which of these captures the degree to which the issue has ethical urgency?

A)Trust propensity
B)Distributive justice
C)Ethical sensitivity
D)Moral intensity
E)Relativism

Question 80

According to international research,which country has the highest ranking for ethics?

A)Japan
B)Hong Kong
C)Canada
D)Sweden
E)Denmark