Deck 10: Communication

Question 1

Which of the following networks is typical in hierarchical organizational structures and epitomizes downward communication?

A)All-Channel
B)Circle
C)Chain
D)Y
E)Wheel

Answer 1

C

Question 2

Which of the following structures is one in which any member can send and receive messages from any other;not only is all information shared equally,but this configuration allows members to verify the accuracy of messages received?

A)All-Channel
B)Circle
C)Chain
D)Y
E)Wheel

Answer 2

A

Question 3

Which of the following plays a central role in virtually all aspects of organizational behaviour?

A)Leadership
B)Change management
C)Power
D)Politics
E)Communication

Answer 3

E

Question 4

According to the communication process model,when does 'encoding the message' occur?

A)Before the receiver receives the message
B)Immediately after the sender sends the message
C)Before the message is transmitted
D)Before the sender decodes the message
E)Immediately after the receiver encodes the message

Question 5

Effective communication occurs when:

A)Information is sent through informal rather than formal channels
B)Information is transferred between two or more people
C)Information and meaning is transferred from a sender to a receiver
D)The sender provides the information in the hopes that the receiver understands it
E)The target of the communication is ready and willing to accept the communication

Question 6

According to the communication process model,which of these represents the central stages?

A)Form message,transmit message,receive message
B)Encode message,transmit message,receive message
C)Encode message,transmit message,decode message
D)Decode message,encode message,take action
E)Decode message,transmit message,encode message

Question 7

According to the communication process model,what happens immediately after the sender encodes the message?

A)The message is sent to the receiver
B)The message is encoded by the receiver
C)The message is decoded by the receiver
D)The message is understood by the receiver
E)The message is returned to the sender if it is unclear

Question 8

The Communication Process Model has which three components?

A)Form message,transmit message,receive message
B)Encode message,transmit message,receive message
C)Encode message,transmit message,decode message
D)Decode message,encode message,take action
E)Decode message,transmit message,encode message

Question 9

Communication plays an important role in:

A)Performing routine tasks.
B)Adapting to novel situations.
C)Trying to formulate innovative ideas.
D)Performance of solitary tasks.
E)Communication plays an important role in all of these.

Question 10

According to the communication process model,which of these represents the final stage?

A)Receiver encodes a message
B)Receiver decodes a message
C)Information is used by receiver to encode a message
D)Information is used by receiver to decode a message
E)Sender receives a message

Question 11

According to the communication process model,when does 'decoding the message' occur?

A)Before the receiver receives the message
B)Immediately after the sender sends the message
C)After the message is transmitted
D)Before the sender encodes the message
E)Immediately after the sender encodes the message

Question 12

Communication is the process by which information and meaning is transferred from a ____________ to a _________.

A)sender;receiver
B)receiver;sender
C)transmitter;receiver
D)transmitter;accepter
E)sender;target

Question 13

Arjun has noticed that his teammate has been struggling to complete his tasks.What action can Arjun take which would be considered interpersonal citizenship behaviour?

A)Provide him with more work
B)Communicate helpful information
C)Complain to management that the individual is unable to complete his tasks
D)Tell other colleagues that Derek is not able to complete his tasks
E)Take no action

Question 14

According to the communication process model,what happens immediately after the message is sent to the receiver?

A)The message is encoded by the sender
B)The message is encoded by the receiver
C)The message is decoded by the receiver
D)The message is understood by the receiver
E)The message is decoded by the sender

Question 15

Communication is the process by which ___________ and ___________ is transferred from a sender to a receiver.

A)information;understanding
B)information;meaning
C)information;data
D)data;understanding
E)data;meaning

Question 16

In which of the following networks is there is little or no direct formal communication between the 'spokes'?

A)All-Channel
B)Circle
C)Chain
D)Y
E)Wheel

Question 17

Using the communication process model,at which stage did the communication problem occur?

A)Information provided by the sender
B)Message transmission
C)Decoding
D)Encoding
E)The problem might have occurred any stage in the process

Question 18

Many of the activities and interactions that occur within work settings rest on the assumption that people are able to effectively:

A)be team members
B)calculate
C)be punctual
D)communicate
E)handle financial transactions

Question 19

The process by which information and meaning is transferred from a sender to a receiver is called:

A)Transmission
B)Communication
C)Sending
D)Receiving
E)Decoding

Question 20

According to the communication process model,which of these represents the first stage?

A)Sender encodes a message
B)Sender decodes a message
C)Understanding is used by sender to encode a message
D)Understanding is used by sender to decode a message
E)Sender receives a message

Question 21

It has been estimated that the vast majority of information we process face-to-face is based on ________,information not easily conveyed using computer technology.

A)e-mail communication
B)verbal cues
C)nonverbal cues
D)social networks
E)noise

Question 22

The exchange of information and meaning using an electronic or digital medium is referred to as:

A)verbal communication
B)nonverbal communication
C)computer-mediated communication
D)face-to-face communication
E)videoconferencing

Question 23

Researchers have estimated that what percentage of a message's meaning is conveyed,not by words,but rather by body language?

A)20-40
B)40-60
C)50-70
D)60-80
E)70-90

Question 24

What describes websites and applications through which users actively interact,create,collaborate,and communicate?

A)E-mail
B)Videoconferencing
C)Wiki
D)Web 2.0
E)Social network applications

Question 25

The exchange of information and meaning when one or more individuals are physically present,and where communication occurs without the aid of any mediating technology is called:

A)verbal communication
B)nonverbal communication
C)computer-mediated communication
D)face-to-face communication
E)video conferencing

Question 26

What form of communication is the primary way organizational members communicate with each other?

A)Computer-mediated communication
B)Email
C)Videoconferencing
D)Verbal communication
E)Nonverbal communication

Question 27

What form of informal communication did Sarah use to convey her instructions?

A)Informal communication networks
B)Grapevine
C)Rumours
D)Gossip
E)Newsletters

Question 28

A recent survey of managers around the world revealed that almost ______ of them said their organizations would actually be more productive if leaders communicated in person more often.

A)25 percent
B)40 percent
C)50 percent
D)60 percent
E)70 percent

Question 29

What form of formal network most closely reflects what Sarah used to convey her instructions?

A)All-channel network structure
B)Circle network structure
C)Chain network structure
D)Y network structure
E)Wheel network structure

Question 30

Any form of information exchange that doesn't involve spoken or written words is referred to as:

A)verbal communication
B)nonverbal communication
C)computer-mediated communication
D)face-to-face communication
E)videoconferencing

Question 31

The nature of communication in ___________ often has both verbal and nonverbal qualities that together provide an extremely rich information source.

A)e-mail
B)face-to-face communication
C)wiki
D)Web 2.0
E)social network applications

Question 32

A communication medium that permits real-time,live interaction and discussion between remote individuals or groups via satellite or Internet is called:

A)e-mail
B)videoconferencing
C)wiki
D)Web 2.0
E)social network applications

Question 33

During face-to-face exchanges,receivers tend to see __________ as more credible,believable,and trustworthy sources of information.

A)verbal messages
B)nonverbal messages
C)written messages
D)computer-mediated communication
E)informal messages

Question 34

A form of communication in which messages are sent and received using written and spoken language is called:

A)verbal communication
B)nonverbal communication
C)computer-mediated communication
D)face-to-face communication
E)videoconferencing

Question 35

Examples of written communication that convey how and why things are done in an organization include all of the following,except?

A)Written job descriptions
B)Standardized work procedures
C)Training manuals
D)Contracts
E)Videoconferencing

Question 36

What form of communication is considered the 'gold standard of communication'?

A)E-mail
B)Face-to-face communication
C)Wiki
D)Web 2.0
E)Social network applications

Question 37

Since it was so noisy in the ballroom,Sam decided to use hand signals to get the attention of his staff.Sam is using what type of communication?

A)Verbal communication
B)Nonverbal communication
C)Computer-mediated communication
D)Face-to-face communication
E)Videoconferencing

Question 38

What form of formal communication did Sarah use to convey her instructions?

A)Downward communication
B)Upward communication
C)Horizontal communication
D)Grapevine
E)Rumours

Question 39

_________ is probably more prevalent than _________ in organizational settings.

A)Oral communication;written communication
B)Face-to-face communication;written communication
C)Written communication;oral communication
D)Written communication;face-to-face communication
E)Nonverbal communication;written communication

Question 40

A popular method of exchanging written digital messages from an author to one or more recipients is referred to as:

A)e-mail
B)videoconferencing
C)wiki
D)web 2.0
E)social network applications

Question 41

Email often lacks the same richness of information as:

A)verbal communication
B)nonverbal communication
C)computer-mediated communication
D)face-to-face communication
E)video conferencing

Question 42

Nabia was horrified to find out that the pictures she posted of herself to her Facebook page were being used by an unknown person in an on-line dating scam.What type of communication issue is she experiencing?

A)Gender differences
B)Communication competence
C)Noise
D)Privacy
E)Information richness

Question 43

LinkedIn is a business-oriented social network service used to help users do all of the following,except?

A)Find jobs
B)Find people who have similar educational backgrounds or career interests
C)Follow companies where they might want to work
D)Find business opportunities
E)Expand their supply chain

Question 44

Which of the following is not an example of a Web 2.0 environment?

A)YouTube
B)Facebook
C)Wiki
D)E-mail
E)Teleconferencing

Question 45

Of the communication types,which is particularly sensitive to the presence or absence of noise?

A)Verbal communication
B)Nonverbal communication
C)Computer-mediated communication
D)Face-to-face communication
E)Video conferencing

Question 46

The ability of communicators to encode and interpret messages is called:

A)Communicator ability
B)Communicator competence
C)Communicator talent
D)Communicator traits
E)Commuter agility

Question 47

Different ways men and women tend to process and interpret information and communicate with others is called:

A)gender differences
B)communication competence
C)noise
D)privacy
E)information richness

Question 48

Higher levels of information richness are preferable to lower levels when:

A)The situation or task at hand is complex or difficult to understand
B)The situation or task at hand is simple and straightforward
C)The situation or task at hand is moderately difficult
D)The situation or task at hand is easy
E)The situation or task at hand is contradictory

Question 49

A state in which individuals can express themselves freely without being observed,recorded,or disturbed by other,unauthorized individuals or groups is called:

A)gender differences
B)communication competence
C)noise
D)privacy
E)information richness

Question 50

All of the following are ways that people can manage work e-mail more efficiently,except?

A)Use the filing and labelling capabilities of your e-mail program
B)Use your delete button
C)Unsubscribe to websites that send regular promotional materials
D)Copying your 'sent messages' to yourself to ensure you follow-up
E)Limit your time on e-mail

Question 51

Raj is a newcomer to Canada,and English is not his first language.As a result,Raj was frustrated when he could not get the waiter at the restaurant to understand his dinner order.What type of communication issue is most likely the problem?

A)Gender differences
B)Communication competence
C)Noise
D)Privacy
E)Information richness

Question 52

Disturbing or distracting stimuli that block or interfere with the transmission of a message is referred to as:

A)lack of communicator competence
B)lack of information richness
C)gender differences
D)noise
E)distractions

Question 53

A message with a _________ level of information richness is a personal written note.

A)high
B)moderate
C)low
D)weak
E)strong

Question 54

What is a highly flexible Web 2.0 application that allows people to quickly exchange verbal information,and collaboratively solve problems,learn,manage projects,and create knowledge?

A)E-mail
B)Videoconferencing
C)Wiki
D)Web 2.0
E)Social network applications

Question 55

The amount and depth of the information transmitted in a message is called:

A)information sufficiency
B)information compliance
C)information richness
D)information detail
E)information applicability

Question 56

Microsoft's program 'Skype' is a good example of:

A)Computer-mediated communication
B)Face-to-face communication
C)A videoconferencing program
D)An e-mail program
E)A wiki

Question 57

One study of faculty and staff within a university setting found that as the level of:

A)e-mail use increased,all other forms of communication decreased.
B)e-mail use decreased,all other forms of communication decreased.
C)videoconferencing use increased,all other forms of communication decreased.
D)face-to-face communication decreased,all other forms of communication decreased.
E)face-to-face communication increased,all other forms of communication decreased.

Question 58

Messages transmitted through what channel have the highest level of information richness?

A)E-mail communication
B)Face-to-face communication
C)Wiki
D)Web 2.0
E)Social network applications

Question 59

Whether interacting face-to-face or electronically,the communication process assumes:

A)gender differences
B)communication competence
C)noise
D)privacy
E)information richness

Question 60

David wanted to post his profile on a professional website to help him find a new job.He decided on LinkedIn for this purpose.Which type of communication did he choose?

A)E-mail
B)Videoconferencing
C)Wiki
D)Web 2.0
E)Social network applications

Question 61

All of the following are recommendations of privacy commissioners to protect your privacy and avoid embarrassment,except?

A)Never expect privacy
B)Before you join a site and post your profile,find out if you can join an open network
C)Choose the highest and most restrictive security settings possible
D)Take a second to think about what you're posting about yourself and friends
E)Keep in mind that even sites with extensive privacy options may be required to make your personal information available to certain authorized persons

Question 62

Which type of communication structure is fairly typical in hierarchical organizational structures?

A)All-channel network structure
B)Circle network structure
C)Chain network structure
D)Y network structure
E)Wheel network structure

Question 63

Student teams typically use which type of communication structure?

A)All-channel network structure
B)Circle network structure
C)Chain network structure
D)Y network structure
E)Wheel network structure

Question 64

Women use communication to build rapport in all the following ways,except?

A)Saying something constructive and positive to a team member before saying something critical
B)Being subtle and indirect when sending messages to others
C)Taking credit for something good they have done
D)Asking for help or feedback
E)Using compliments to build relationships

Question 65

Communication that flows from the top to the bottom of the vertical channel is called:

A)downward communication
B)upward communication
C)horizontal communication
D)informal communication
E)formal networks

Question 66

A 'wheel' network structure is:

A)A communication network in which any member can send and receive messages from any other
B)A communication network in which members can send and receive messages from individuals who are immediately adjacent to them
C)A communication network in which information is passed from member to member,from one end of the chain to another
D)A communication network in which one member controls the flow of information between one set of members and another
E)A communication network in which all communication between members is controlled by a single member

Question 67

A communication network in which members can send and receive messages from individuals who are immediately adjacent to them are called:

A)All-channel network structure
B)Circle network structure
C)Chain network structure
D)Y network structure
E)Wheel network structure

Question 68

All of the following are characteristics of a good communicator,except?

A)Good communicators have mastered both the sending and receiving sides of the communication process.
B)Good communicators are able to understand the message without needing clarification or feedback.
C)Good communicators are able to craft and deliver meaning using channels that your intended target will be able to process and understand.
D)Good communicators are effective listeners.
E)Good communicators are able to use their skills to discern and resolve difficulties related to body language.

Question 69

A 'Y' network structure is:

A)A communication network in which any member can send and receive messages from any other
B)A communication network in which members can send and receive messages from individuals who are immediately adjacent to them
C)A communication network in which information is passed from member to member,from one end of the chain to another
D)A communication network in which one member controls the flow of information between one set of members and another
E)A communication network in which all communication between members is controlled by a single member

Question 70

Communication that flows along members of work groups,teams,or functional units who reside at the same level in the organization is referred to as:

A)downward communication
B)upward communication
C)horizontal communication
D)informal communication
E)formal networks

Question 71

Spreading rumours about other people is also known as:

A)vining
B)spamming
C)tweeting
D)denigrating
E)gossiping

Question 72

The all-channel structure is an example of what type of communication structure?

A)Downward communication
B)Upward communication
C)Horizontal communication
D)Informal communication network
E)Formal communication network

Question 73

Downward communication is notoriously slow because of:

A)filtering decisions at each level
B)people ignoring messages
C)passing along too much information
D)people discounting messages too frequently
E)people not knowing what to say

Question 74

Men tend to use a style of communication that helps them achieve and maintain:

A)Status,power,and relationships.
B)Status,independence,and relationships.
C)Independence,relationships,and power.
D)Power,politics,and independence.
E)Power,status,and independence.

Question 75

Communication that flows from the bottom to the top of the vertical channel is called:

A)downward communication
B)upward communication
C)horizontal communication
D)informal communication
E)formal networks

Question 76

What is not a purpose of upward communication?

A)Managers at higher levels are informed about relevant activities and outcomes at lower levels.
B)Managers at higher levels are informed about unsolved work problems.
C)Managers at higher levels are informed about suggestions for improvements.
D)Managers at higher levels are informed about how subordinates feel about their jobs.
E)Lower-level and mid-level management obtain insider information from informal top management networks.

Question 77

The primary informal communication network within an organization is called:

A)the grapevine
B)rumour
C)horizontal communication
D)horizontal channels
E)gossip

Question 78

Some formal communication occurs through ________ whereas some occurs through _________.

A)downward communication;upward communication
B)downward communication;horizontal communication
C)upward communication;horizontal communication
D)vertical channels;horizontal channels
E)grapevine;rumours

Question 79

A communication network in which any member can send and receive messages from any other is called:

A)All-channel network structure
B)Circle network structure
C)Chain network structure
D)Y network structure
E)Wheel network structure

Question 80

Information in the grapevine have a relative accuracy of approximately _________.

A)25 percent
B)40 percent
C)50 percent
D)65 percent
E)75 percent