Deck 7: Recruiting, Selecting, Training, and Developing Employees

Question 1

Jacob applied for the position of correspondent at The News Curator, a news agency in New Orleans. At the beginning of his interview at The News Curator, Jacob had a few awkward minutes until he eventually regained his confidence. This led the interviewer to make a negative judgment about Jacob even though Jacob later performed well. The news agency did not hire him as it felt that he was not skilled enough for the job. Jacob then joined another news agency as a correspondent and won the best crime beat reporter award within a year. Which of the following selection errors did The News Curator most likely make?

A) The similarity error
B) The first-impression error
C) The contrast error
D) The false positive error

Answer 1

B

Question 2

In the context of designing a training and development program for an organization, which of the following is the next step after deciding between in-house versus outsourced training?

A) Assessing the company's philosophy regarding employee training
B) Conducting a needs analysis
C) Determining the capabilities of the existing workforce
D) Deciding upon the specific techniques to be used in the program

Answer 2

D

Question 3

Job posting is an external recruiting mechanism.

Answer 3

False

Question 4

In the context of selection techniques used by organizations, individuals participating in an assessment center are likely to be current managers who are being considered for promotion to higher levels.

Question 5

In the context of popular selection techniques in employment decisions, which of the following provides a quick and inexpensive mechanism for gathering several kinds of objective information about an individual that can be easily verified?

A) In-basket exercises
B) Self-report inventories
C) Utility analyses
D) Application blanks

Question 6

Organizational development (OD) assumes that people rarely have an inclination toward being accepted by other members of the organization.

Question 7

Mateo, a head chef in a popular restaurant in Los Angeles, recently conducted interviews to hire a pastry chef. He was really impressed with Farooq, one of the interviewees, as Farooq shared his passion for trance music. Despite the fact that many other candidates were better qualified for the position than Farooq, Mateo hired Farooq. Which of the following errors did Mateo most likely make?

A) The nonrelevancy error
B) The similarity error
C) The first-impression error
D) The contrast error

Question 8

Research shows that unstructured interviews are much better predictors of subsequent job performance than structured interviews.

Question 9

Banding allows an organization to select an applicant from some underrepresented group in the organization while still ensuring high performance standards.

Question 10

The fit criterion of selection involves hiring a person with the best qualifications.

Question 11

In the context of popular selection techniques, which of the following is an approach to selecting managers based on measuring and evaluating their ability to perform critical work behaviors?

A) Utility analysis
B) An assessment center
C) A recommendation letter
D) The projective technique

Question 12

In the context of employment tests, integrity tests attempt to assess an applicant's moral character and honesty.

Question 13

Which of the following statements is true of external recruiting?

A) It is a way of bringing in new perspectives and ideas into an organization.
B) It increases motivation among the existing employees of an organization.
C) It employs the method of job posting for filling vacant job positions.
D) It leads to stagnation in terms of creativity and spontaneity in an organization.

Question 14

Development involves teaching operational employees job-specific knowledge and skills.

Question 15

The process of designing a training and development program should begin with:

A) the selection of the specific training techniques that are to be used in the program.
B) a needs analysis where HR managers determine the organization's true needs related to training.
C) the decision of whether to conduct training in-house or through outsourcing.
D) a preparatory session for HR instructors to ensure the success of the program.

Question 16

Barbara, a product manager at an organic soap manufacturing company, is supposed to interview a candidate for a new job opening in her department. The candidate arrives late to the interview, and therefore Barbara assumes that he will be tardy and uninterested in his job as well. Despite the fact that the candidate meets all the job requirements, Barbara rejects the candidate. Which of the following interview errors has Barbara most likely made?

A) The first-impression error
B) The nonrelevancy error
C) The similarity error
D) The contrast error

Question 17

In the context of making hiring decisions, the best way an organization can avoid legal issues is by:

A) not asking for a person's age, gender, or marital status in the employment application.
B) making sure that a selection decision is based on organizational fit.
C) selecting a candidate with an authorized recommendation letter.
D) not making a selection decision based on a candidate's personality and values.

Question 18

Alan, a content analyst, frequently attends seminars at his workplace. At one such seminar, a new content development position in Alan's department was announced. The management asked employees to refer friends or family members that they thought were suitable for the position. Alan referred Sam, a cousin with previous experience in content creation. After various selection processes, Sam was hired. In this scenario, which of the following recruiting methods did Alan's organization use?

A) Digital recruiting
B) Job posting
C) Headhunting
D) Word-of-mouth recruiting

Question 19

Public employment agencies became a formal part of the recruiting process with the passage of the Civil Rights Act of 1991.

Question 20

Apprenticeships involve a combination of on-the-job training and classroom instruction.

Question 21

In the context of popular selection techniques, which of the following is used by an organization for assessing a person's past experiences and work history?

A) Recommendation letters
B) Employee declaration certificates
C) No objection certificates
D) Appraisal forms

Question 22

An attempt to determine the extent to which a selection system provides real benefit to an organization is known as _____.

A) a realistic job preview
B) utility analysis
C) a self-report inventory
D) banding

Question 23

Which of the following is a disadvantage of internal recruiting?

A) It is time-consuming as new employees need to be familiarized with the policies of the company.
B) It can result in stagnation and stifle creativity.
C) It decreases motivation among current employees.
D) It is expensive to implement because of the advertising that must be undertaken.

Question 24

Brandton Corp., a private company with a rigid, hierarchical organizational structure, is looking to fill the position of senior supervisor. Francesca is among the top five applicants being considered for the post. Francesca does not have the expertise necessary for the position, but she comes across as a person who abides by rules and thrives under supervision and directions. This matches the organization's requirements. As a result, Francesca is hired. In the context of basic selection criteria, Brandton Corp. most likely hires Francesca on the basis of _____.

A) fit
B) skill
C) knowledge
D) education

Question 25

In the context of the evaluation of training programs, the best way to ensure that changes have occurred because of training and not just the passage of time is to:

A) use work simulation techniques to assess employees.
B) train employees for only some job-related tasks, but not for others.
C) have a control group of employees who work on the same job, but do not receive training.
D) train employees at regular intervals.

Question 26

Janice, a third-year undergraduate student, joins a publication house as a temporary employee for a period of 2 months to gain work experience. At the end of this period, based on her work, she is offered a permanent position in the organization. Considering that Janice is still a student, she is offered a contract that would be effective upon graduation. Janice confirms to the publication house that she will take up the permanent position as soon as she graduates. The given scenario is an example of _____.

A) an apprenticeship
B) vestibule training
C) outbound training
D) an internship

Question 27

Which of the following is a common method for external recruiting?

A) Reliance on self-report inventories
B) Reliance on realistic job previews
C) Reliance on employment agencies
D) Reliance on supervisory recommendations

Question 28

Which of the following statements is true of development?

A) It focuses on teaching employees job-related skills.
B) It is considered a finance management function in most organizations.
C) It helps in predicting a person's ability to perform a job effectively.
D) It is aimed at helping managers better understand and solve problems.

Question 29

Glebson Security, a security services agency in North Carolina, adds another process to its traditional interview round to make its selection procedure more stringent. In this new process, shortlisted candidates are individually sent into a room in which a trained clinician shows them an ambiguous inkblot as a stimulus and asks them what they see in it. This process helps the firm measure the personality traits of prospective employees. In this scenario, Glebson Security is using _____.

A) the logistic regression technique
B) a self-report inventory
C) an in-basket exercise
D) the projective technique

Question 30

Alister, a finance graduate, interviewed for the position of executive financial analyst at an investment firm. He had a one-on-one interview with the head of the finance department. During his interview, Alister was asked by the interviewer to imagine a scenario in which a subordinate and a supervisor, both working on the same project, have a conflict on both personal and professional levels. He was then asked to describe his approach to solving this problem effectively. In this case, Alister attended a:

A) behavioral interview.
B) situational interview.
C) presentation interview.
D) panel interview.

Question 31

Rochelle, the head of the content team at Artsy Inc., was asked by her manager to nominate candidates from her team for a promotion to the position of editor. Rochelle carefully considered all potential candidates in her team and submitted the names of the two most promising employees to the manager. The manager later chose one of the two employees. In this scenario, Rochelle's manager used _____.

A) word-of-mouth communication for recruiting
B) job posting for recruiting
C) a supervisory recommendation for recruiting
D) a headhunter for recruiting

Question 32

In the context of employment in organizations, identify a true statement about selection.

A) Selection measures a wide spectrum of personality traits that are relatively unchanging in a person and is useful for predicting job performance.
B) Selection gives prospective applicants an honest and candid assessment of the kinds of opportunities that the organization can potentially make available to them.
C) Selection is publicizing the vacancies in an organization through various media such as the company intranet, newsletters, bulletin boards, and/or internal memos.
D) Selection is concerned with identifying the best candidate for a job from a pool of qualified applicants developed during the recruiting process.

Question 33

In the context of training and development, _____ involves a work-simulation situation in which a job is performed under a condition that closely simulates the real work environment.

A) an instructional-based program
B) utility analysis
C) vestibule training
D) an apprenticeship

Question 34

Which of the following is a disadvantage of external recruiting?

A) It fosters stagnation in an organization.
B) It can decrease the motivation of existing employees.
C) It causes a ripple effect in an organization.
D) It can stifle new ideas and perspectives.

Question 35

Identify a recruiting approach that enables an organization to combine the elements of both internal and external methods of recruiting.

A) Headhunting
B) An internship
C) An apprenticeship
D) Job posting

Question 36

After conducting interviews with several bad candidates, Althea, a manager at Langrover Inc., interviewed a candidate who was better than the others in terms of skills and experience. Despite not meeting all the necessary qualifications, the candidate was hired by Althea. Which of the following errors did Althea most likely make?

A) The nonrelevancy error
B) The similarity error
C) The first-impression error
D) The contrast error

Question 37

In the context of employee training and development, which of the following is the most common method of implementing a work-based program?

A) Vestibule training
B) Classroom instruction
C) On-the-job training
D) Computer-assisted instruction

Question 38

Cosmogena, a cosmetics start-up, wants to hire five female marketing executives. For these openings, the management prefers candidates who are outgoing, sociable, and upbeat. Which of the big five personality traits is Cosmogena seeking?

A) Openness to experience
B) Extraversion
C) Agreeableness
D) Conscientiousness

Question 39

Unlike public employment agencies, private employment agencies:

A) help unemployed individuals avail state aid.
B) charge a fee for their services.
C) are less likely to serve the white-collar labor market.
D) are financed by and work closely with the U.S. Employment Service.

Question 40

Which of the following statements is true of an unstructured interview?

A) The questions asked are specific to the applicant's education and work experience.
B) The interviewer works from a list of standard questions that are presented to every candidate.
C) It involves relatively little advance preparation on the part of the interviewer.
D) It measures traits, or tendencies to act, that are relatively unchanging in a person.

Question 41

Scott, a senior manager at Morrison Tech Inc., routinely interviews candidates for his marketing team. He tends to be unduly influenced by candidates who happen to share his passion for soccer. He is biased toward such candidates and selects them to fill the job vacancies. Which of the following interview errors does Scott most likely make?

A) The similarity error
B) The first-impression error
C) The contrast error
D) The false negative error

Question 42

Benevolence, a charity organization, wants to hire welfare officers who will interact with representatives of the public. Apart from the right qualifications and experience, the candidate must be cooperative and altruistic to be able to perform the job well. Which of the big five personality traits is Benevolence seeking?

A) Openness to experience
B) Extraversion
C) Agreeableness
D) Conscientiousness

Question 43

Which of the following statements is true of training?

A) It focuses on improving problem-solving and decision-making skills rather than on operational skills.
B) It is solely aimed at helping top-level managers improve their efficiency.
C) It is considered a finance management function in most organizations.
D) It usually involves teaching technical employees how to do their jobs more effectively and efficiently.

Question 44

Genoa Public School invited applications for a teaching position. The school wants to increase the diversity of its staff, which mostly comprised Asian-American women. After the completion of the selection tests and interviews, the school found that the top two scorers were both Asian-American women. However, it decided to hire an African-American woman, who was the third top scorer and as qualified as the top two. In this scenario, the school most likely made its selection decision through _____.

A) banding
B) an in-basket exercise
C) onboarding
D) utility analysis

Question 45

Which of the following refers to the process of looking within the organization for existing qualified employees who might be promoted to higher-level positions?

A) Homesourcing
B) Internal recruiting
C) Word-of-mouth recruiting
D) Onboarding

Question 46

Which of the following statements is true of on-the-job training?

A) It can help an organization achieve a return on the labor cost of an employee almost immediately.
B) It can increase direct training costs for an organization.
C) It involves a combination of vestibule training and classroom instruction.
D) It mandates the hiring of dedicated trainers.

Question 47

In the context of employment decisions that organizations make, which of the following is the second step in the selection process?

A) Gathering information about the members of the pool of qualified recruits
B) Evaluating the qualifications of each applicant from among the recruiting pool
C) Making the actual decision about which candidate should be offered employment
D) Collecting the impressions of current managers about the applicants' likelihood of success

Question 48

Which of the following statements is true of an executive search firm?

A) It specializes in finding applicants for high-level positions.
B) It helps unemployed individuals avail state aid.
C) It is more likely to serve the blue-collar labor market.
D) It is the least expensive method of external recruiting.

Question 49

In the context of designing a training and development program for an organization, which of the following is the next step after conducting a needs analysis?

A) Deciding between in-house versus outsourced training
B) Measuring the organizational commitment of employees
C) Determining the capabilities of the existing workforce
D) Assessing the company's philosophy regarding employee training

Question 50

Which of the following is a difference between internal recruiting and external recruiting?

A) External recruiting is more expensive than internal recruiting because of the advertising and other search processes that must be undertaken.
B) Unlike external recruiting, internal recruiting has the advantage of bringing in new ideas, new perspectives, and new ways of doing things.
C) External recruiting is more likely to sustain a firm's knowledge and culture than internal recruiting.
D) Unlike external recruiting, internal recruiting avoids the ripple effect.

Question 51

Judd is a human resource manager at an information technology firm. He is asked by his supervisor to develop a pool of qualified applicants for the position of senior content analyst. His employer will then conduct tests and interviews to select the best candidate. In this scenario, Judd is involved in the process of _____.

A) recruiting
B) onboarding
C) planning
D) scheduling

Question 52

Which of the following is true of psychomotor ability tests?

A) They measure the reasoning and problem-solving skills of individuals.
B) They measure the manual dexterity of individuals.
C) They are designed to measure a wide spectrum of the personality traits of individuals.
D) They focus on predicting the future performance of individuals.

Question 53

In which of the following organizational development (OD) techniques does an OD advisor observe managers in the organization to develop an understanding of their communication patterns, decision-making and leadership processes, and methods of cooperation and conflict resolution?

A) Process consultation
B) Vestibule training
C) Third-party peacemaking
D) Survey feedback

Question 54

Which of the following is an effective technique for ensuring that job seekers understand the actual nature of the jobs available to them?

A) A validity test
B) A psychomotor ability test
C) A utility analysis
D) A realistic job preview

Question 55

Which of the following is a form of temporary employee who can help respond to work demands in the short term?

A) An intern
B) An applicant
C) A mentor
D) A headhunter

Question 56

In the context of basic selection criteria, the amount of time an individual may have spent working in either a general capacity or a particular field of study is called _____.

A) competency
B) experience
C) education
D) knowledge

Question 57

Rosario, a police officer, applies for the position of a deputy in the police department of her city. In the interview round, she is asked to pick up marbles using forceps and place them perfectly on little grooves. Which of the following types of employment tests is Rosario taking in the given scenario?

A) A psychomotor ability test
B) A personality test
C) A cognitive ability test
D) An integrity test

Question 58

In the context of external recruiting, an individual working for an executive search firm is also known as a _____.

A) mentor
B) headhunter
C) curator
D) gatekeeper

Question 59

Which of the following is one of the three specific organizational goals that are important to the recruiting process?

A) Keeping the pool of qualified applicants at a manageable size
B) Ensuring the organizational culture is oriented to suit the culture of employees
C) Downsizing redundant positions to accommodate new hires
D) Running background checks on the personal information of employees

Question 60

Which of the following statements is true of internal recruiting?

A) It causes dissatisfaction among existing employees regarding opportunities for advancement.
B) It brings in new ideas, new perspectives, and new ways of doing things.
C) It is expensive and time-consuming because of the search processes that must be undertaken.
D) It is a method used by organizations to fill higher-level openings with current employees.

Question 61

Briefly discuss internal recruiting and the advantages and disadvantages associated with it.

Question 62

Discuss the different criteria used in a selection decision.

Question 63

Briefly explain the different organizational development techniques that are employed by organizations to increase overall performance.

Question 64

Discuss the use of an assessment center as a selection technique in organizations.

Question 65

Explain the various types of employment tests and their uses.