Deck 1: Introduction to the World of IT

Question 1

Which components are output devices? (Select all that apply.)
[ display | keyboard | mouse | printer | speakers ]

Answer 1

Display, printer, speakers

Question 2

IT technicians are frequently required to lift up to ___ pounds in the normal course of a day's work.[ 10 | 20 | 30 | 50 | 75 ]

Answer 2

50

Question 3

Which computer component converts AC to DC and distributes DC to internal computer components? [ power supply | motherboard | processor | BIOS ]

Answer 3

Power supply

Question 4

Which desktop computer component holds memory, ports, and, optionally, expansion slots?
[ power supply | display | processor | motherboard ]

Question 5

List one way to easily and quickly identify the purpose of a particular adapter installed in a computer.

Question 6

Adapters are installed into _____.
[ RAM slots | the power supply | expansion slots | the hard drive ]

Question 7

List one operating system.

Question 8

What component controls the boot process and locates an operating system used to boot the system? [ RAM | BIOS | CPU | hard drive ]

Question 9

Which scenario contains an example of active listening?

A)A technician is listening to a customer describe a display problem.The person is upset and in a panic because of an impending deadline.The technician interrupts the customer to calm the customer down.The technician then proceeds to ask the customer closed questions to guide the customer through the troubleshooting process.
B)A technician shows he is paying attention to the customer by documenting the facts given by the customer.
C)A technician stares at the customer intently to show the customer that he is listening to the customer.
D)A technician is listening to someone explain a printer problem.The technician follows the person to the printer so the person can show and explain what is happening with the printer.

Question 10

You should remove jewelry before working in PCs and devices.

Question 11

What is the most common (and most numerous) type of memory in a PC?
[ BIOS | CPU | Flash | RAM ]

Question 12

You are investigating why a Dell desktop computer reboots randomly after several hours of operation.Which search parameters would produce the best results?

A)Dell "reboot" OR "reload"
B)Dell computer
C)Dell intermittent (reboot OR reload)
D)Desktop computer reboot reload hours operation

Question 13

If someone is typing in Notepad and the power goes off to the computer, the information is saved in RAM automatically and will be available once the computer is powered on again.

Question 14

Which household supply would be appropriate when cleaning a keyboard?
A)Bleach

A)Upright vacuum
B)Damp, lint-free cloth
B)Glass cleaner

Question 15

What device allows two computers to share the same displays, keyboard, and mouse?
[ RAM | adapter | KVM switch | processor ]

Question 16

A technician has been told that a keyboard is not responding at all.What can the technician do quickly to determine whether that is true?

A)Press the Caps Lock key to see whether a light illuminates.
B)Replace the keyboard.
C)Move the cable to a different port.
D)Replace the port.

Question 17

Which components are end user storage devices? (Select all that apply.)
[ optical drive | display | BIOS | hard drive | motherboard ]

Question 18

Which is larger, a gigabyte or a megabyte? [ gigabyte | megabyte ]

Question 19

You should use a/an _____ when installing an adapter into a PC.
[ antistatic wrist strap | power adapter | BIOS tool | screwdriver ]

Question 20

Why should a technician be able to use a tool such as the Windows Snipping Tool?

A)To be able to remove sections of text
B)To be able to put things in the computer's clipboard
C)To be able to erase lines in a PDF document
D)To be able to capture what is on the screen