Deck 1: Dynamics of Management: Managers and Organizational Behavior

Question 1

The primary function of all managers is to command and control their officers.

Answer 1

False

Question 2

The managerial functions are influenced by ________.

A)changing environmental demands
B)managerial knowledge and competence
C)nature and type of activity
D)all of the above

Answer 2

D

Question 3

All police organizations expect managers to act and make decisions on their behalf.

Answer 3

True

Question 4

Police managers who function as police trainers are ________.

A)line managers
B)staff managers
C)tactical managers
D)temporary managers

Question 5

Staff managers assist and advise line managers in the accomplishment of organizational goals and objectives.

Question 6

Managers will enhance their effectiveness at achieving organizational objectives by ________.

A)increasing the size of their departments
B)maintaining strict discipline when managing the officers
C)understanding the impact of human behavior in the work setting
D)providing as little direction as possible

Question 7

As an individual moves up in the hierarchy of a police department,conceptual skills become more important than technical skills.

Question 8

What level of management is concerned with strategically how the goals and objectives interrelate with the needs of government and community?

A)executive level
B)middle management level
C)supervisory level
D)operational level

Question 9

Management is a continuing process that involves activities focusing on the identification,refinement,and attainment of objectives by the effective application of resources.

Question 10

CompStat is a management system developed during the professional reform movement of the early 20th century.

Question 11

Police chief executives and their management teams provide organizational direction by all of the following methods EXCEPT ________.

A)development of mission,vision,goals,and objectives
B)creation of strategic,operational,procedural,tactical,and budgetary plans
C)controlling and assessing departmental activities
D)providing special assignments and favors for political supporters

Question 12

Human skills help managers take a systems view of their department's mission and goals.

Question 13

Management is all of the following EXCEPT ________.

A)continuing process
B)focused on attainment of objectives
C)effective application of resources
D)focused on command,control,and discipline of workers

Question 14

Effective organizations are characterized by a ________.

A)threatening environment
B)blending of line and staff managers
C)positive working environment
D)centralized command and control system

Question 15

Middle managers are responsible for the translation of departmental goals into the day-to-day tasks of operational units.

Question 16

One of the more demanding requirements is that police chief executives ________.

A)supervise the day-to-day department activities
B)interpret policy and procedures
C)prepare the department to meet present and future needs
D)accomplish short term goals

Question 17

Senior police department administrators function at the technical and operational level of the organization.

Question 18

The control function involves ________.

A)developing plans
B)monitoring performance activities
C)influencing community leaders
D)task analysis

Question 19

The four primary functions of management include all of the following EXCEPT ________.

A)planning
B)organizing
C)managing
D)controlling

Question 20

If police managers are to be effective,they must pay increasing attention to the interpersonal aspects of the managerial role.

Question 21

What three types of essential skills does a manager need to possess?

A)Interpersonal,historical,and popular
B)Technical,human,and conceptual
C)Managerial,learning,and organizational
D)Operational,alien,and group

Question 22

Theory X managers see workers as ________.

A)seeking responsibility
B)creative
C)imaginative
D)lazy and unambitious

Question 23

Abraham Maslow built his theory of motivation around the ________.

A)average individual
B)younger individual
C)self-actualized individual
D)burnout

Question 24

CompStat requires that all police commanders be accountable for ________.

A)rule development
B)the quality of their efforts toward crime reduction
C)employee discipline
D)operational training

Question 25

The characteristics of the CompStat process involve all of the following EXCEPT ________.

A)identification and focus on emerging crime trends
B)the use of operational resources to control crime
C)maximizing every asset of the organization and each employee
D)strategy used to control management and employees

Question 26

Frederick Herzberg was responsible for the creation of a two-factor theory of worker ________.

A)adjustment
B)acceptance
C)motivation
D)relationships

Question 27

The characteristics of an effective organization include all of the following EXCEPT ________.

A)people work at their full potential
B)skill at creating,acquiring,and transferring knowledge
C)organizational direction is created by the middle managers
D)behavior is modified to reflect new knowledge and insights

Question 28

In the CompStat process creative problem solving takes place and is acted upon at the ________.

A)operational level
B)crime strategy meetings
C)police academy
D)technical level

Question 29

All of the following statements about "organizational behavior" are true EXCEPT ________.

A)more police agencies develop strategies that depend upon other individuals to be effective
B)officers' identities are often obtained from their work
C)the achievement of work related goals is not considered important by police officers
D)managers should develop and utilize motivational skills

Question 30

Fred Fiedler's contingency approach emphasized ________.

A)optimal motivational factors
B)situational response
C)concern for arrests
D)task oriented leadership

Question 31

According to Herzberg,adequate pay is a ________.

A)motivator
B)hygiene factor
C)demotivator
D)satisfier

Question 32

The types of behavior in an organization include all of the following EXCEPT ________.

A)individual
B)operational
C)interpersonal
D)group

Question 33

Organizational behavior is concerned with ________ behavior.

A)deviant
B)exceptional
C)conforming
D)group

Question 34

Skills that are based on craft experience,training,knowledge,operational procedures,laws,and techniques of policing are known as ________.

A)human skills
B)technical skills
C)conceptual skills
D)tactical skills

Question 35

Supervisory managers will find that ________ are exceedingly important and will dominate their working environment.

A)human skills
B)planning skills
C)conceptual skills
D)technical skills

Question 36

Interpersonal behavior involves ________.

A)influence
B)motivation
C)effectiveness
D)perception

Question 37

Theory Y managers see workers as inherently ________.

A)lazy
B)stubborn
C)intelligent
D)dissatisfied

Question 38

Abraham H.Maslow,in arriving at his motivational theory,analyzed ________.

A)the average worker
B)baby boomers
C)the self-actualized individual
D)the power hungry individual

Question 39

The study of organizational behavior enables one to ________.

A)categorize employees
B)define the span of control
C)understand the complexities of the organization
D)develop technical skills

Question 40

Police managers often find that they are caught between the conflicting expectations of the ________.

A)technical and conceptual
B)executives and middle managers
C)organization and its police employees
D)union and managers