Deck 11: Groups and Team Work: Human Dynamics at Work

Question 1

Most value related behavior is learned.

Answer 1

True

Question 2

Taboos are the strongest norms,and they elicit maximum consequences.

Answer 2

True

Question 3

There is a difference between men and women when it comes to job performance.

Answer 3

False

Question 4

Violation of a folkway normally elicits a strong negative reaction from other members of the group.

Question 5

Paul Whisenand contends that proximity is a critical variable when considering group formation.

Question 6

The definition of a group is more comprehensive than the definition of a team.

Question 7

Secondary groups are less intense and more segmented than primary groups.

Question 8

Police administrators are conditioned to look for systematic variables that have contributed to a problem.

Question 9

Cliques are shadow entities that exist officially.

Question 10

A norm is a set of expectations and behaviors associated with a given position in a social unit.

Question 11

According to Dean Champion,there is only one kind of role conflict.

Question 12

Groups perform a limited number of functions.

Question 13

Police officers are normally active participants in several subgroups.

Question 14

A taboo represents a weak example of a norm.

Question 15

Formal work groups cannot be considered to be temporary.

Question 16

Culture is often referred to as the collective personality of the group.

Question 17

A police manager is not concerned with whether or not a group is receptive to change.

Question 18

Culture is not considered to be a structural component of formal and informal groups.

Question 19

Groupthink is a common characteristic of closed and highly cohesive groups.

Question 20

Command groups are horizontal groups in complex organizations.

Question 21

Open groups are relatively ________.

A)homogeneous
B)conformist
C)elitist
D)heterogeneous
E)resultant

Question 22

An effective police administrator never forgets that human beings are viewed as ________.

A)independent
B)atavistic throwbacks
C)cogent
D)social animals
E)languid

Question 23

In complex task-oriented organizations,managers play a unique role because they function as a superior in one group and subordinate in another.As a result,they are viewed as a linking pin as described by ________.

A)Paul Whisenand
B)Rensis Likert
C)George Cooper
D)Dalton Melville
E)Jack Kuykendall

Question 24

Informal leadership is ________ based and it cannot be delegated.

A)situational
B)skill
C)educational
D)rank
E)training

Question 25

A work group created by the formal organization to convert resource inputs into product outputs is considered to be a ________ group.

A)formal
B)dysfunctional
C)closed
D)work
E)horizontal

Question 26

Task forces are almost always ________.

A)a temporary unit
B)larger than command groups
C)limited to the immediate chain of command
D)indeterminate
E)abstruse

Question 27

People form their self-concept largely in response to meaningful interaction with ________.

A)casual acquaintances
B)peers
C)family
D)groups
E)therapists

Question 28

A Peer Leadership Group (PLG)allows employees to become ________.

A)stakeholders
B)supervisors
C)power free
D)interactionists
E)conflict oriented

Question 29

Many social scientists believe that the basic unit of social organization is ________.

A)relationships
B)groups
C)norms
D)teamwork
E)feedback

Question 30

Over time,diversity has shifted to a focus on inclusion.

Question 31

A structural component of informal groups is ________.

A)a collection of claims
B)obligations
C)status
D)power
E)a chosen leader

Question 32

Membership in informal groups is usually ________.

A)unstructured
B)growth oriented
C)concerned with a broad range of issues
D)gratification oriented
E)consequential

Question 33

The primary human resources upon which all social organization is built is ________.

A)the chosen few
B)people
C)followers
D)groups
E)B and D

Question 34

When two or more employees come together in an effort to satisfy mutual needs or share common interests,they form a clique that ________.

A)cannot be described as transitory
B)has well-defined goals
C)satisfies member needs for security
D)provides a path to monetary rewards
E)is a source of impersonal relations

Question 35

Groups in which members develop close,personal,and enduring face-to-face relationships based on frequent and meaningful interaction are referred to as ________ groups.

A)structured
B)primary
C)unified
D)secondary
E)informal

Question 36

Social interactionists believe a group does NOT exist until its members ________.

A)oppose rejection
B)become dependent
C)share one or more goals
D)become gratified
E)formulate achievable goals

Question 37

Social interactionists are interested in groups per se but place an emphasis on the dynamics involved in ________.

A)comparative evaluation
B)collective activity
C)peer relationships
D)goal retention
E)transaction analysis

Question 38

Groupthink is uncommon in ________ groups.

A)secondary
B)hierarchical
C)open
D)peer
E)primary

Question 39

Informal groups composed of two or more people from various departments,ranks,or locations are known as ________ cliques.

A)parallel
B)tangential
C)horizontal
D)random
E)vertical

Question 40

Dalton Melville identified ________ basic types of informal groups.

A)2
B)3
C)4
D)5
E)none of the above

Question 41

Maintenance-related roles call for behaviors designated to ________.

A)produce some product or service
B)express individual preferences
C)develop the group
D)prevent conflict and disorder
E)all of the above

Question 42

Whether a group survives and makes a substantive contribution to the organization will depend,in the long run,on its success in ________.

A)accomplishing its overall goals and objectives
B)meeting economic/psychosocial needs of members
C)eliminating all idiosyncratic social behavior
D)facilitating meaningful interaction of members
E)A,B,and D

Question 43

Which of the following is NOT a benefit of diversity in groups/teams?

A)gains in worker effectiveness and efficiency
B)improving promotable people
C)minimize disputes and grievances
D)improved services to the community
E)increased productivity and innovation

Question 44

The absolute prohibition of certain behaviors means they have been placed in the category of ________.

A)laws
B)mores
C)norms
D)all of the above
E)none of the above

Question 45

There are ________ basic types of social norms.

A)2
B)3
C)4
D)5
E)6

Question 46

Group-oriented,accepted,reinforced,and internalized expectations are called ________.

A)attitudes
B)beliefs
C)values
D)sanctions
E)none of the above

Question 47

People do not see themselves directly.They see what is reflected in the behavior of significant others toward them.This is known as the ________.

A)mirror image concept
B)looking-glass self
C)Snow White effect
D)transference impact
E)12 step program

Question 48

Functional categories of groups include ________.

A)command
B)task
C)interest
D)all of the above
E)none of the above

Question 49

A set of expectations and specific behaviors associated with a particular position in a social unit is referred to as ________.

A)roles
B)value
C)norm
D)set
E)mores

Question 50

People join groups in order to meet their own needs while fulfilling their occupational role.The second most influential needs are ________.

A)economic
B)psychosocial
C)survival
D)safety
E)id

Question 51

The four C's of team membership include ________.

A)contribute
B)consult
C)contradict
D)combine
E)co-opt

Question 52

Characteristics of an effective team leader include ________.

A)the facilitation of open communications
B)the utilization of authority as needed
C)demonstrating sensitivity to cultural differences
D)A and C
E)B and C

Question 53

In the past,many organizations concentrated on race and ethnicity from a ________.

A)gender perspective
B)race perspective
C)sexual orientation perspective
D)compliance perspective
E)all of the above