Deck 8: Collaborating with Technology

Question 1

The virtual world is a graphical, often 3D environment in which users can immerse themselves, interacting with virtual objects and with one another using avatars.

Answer 1

True

Question 2

Disinhibition is extremely high in relatively anonymous text-based online environments.

Answer 2

True

Question 3

Instant messaging is an open system in which anyone can send messages to anyone else regardless of which IM software they both are using.

Answer 3

False

Question 4

Media richness measures how well a communication medium can generate revenues.

Question 5

The vCard is a file format which is used to exchange business card information electronically.

Question 6

The primary function of a context indicator is to display the exact geographical location of a user to his or her contacts through the GPS navigation system.

Question 7

Media richness is usually starkly lower online than during face-to-face.

Question 8

When IMAP is used, incoming mail is maintained on a server and organized into folders there.

Question 9

Lower-end interactive video chat systems create a greater sense of telepresence than higher-end ones.

Question 10

Text messages multiply the power of informal networks by allowing users to broadcast information not yet available through traditional means.

Question 11

Discussion forums are moderated for the purpose of nurturing discussions and blocking users who violate the rules.

Question 12

A microblog is an example of photo software with which large photos can be reduced in size without blurring their resolution.

Question 13

The simple interfaces used in virtual worlds enable quick customer visits.

Question 14

IMAP is useful only for users who use a single device to access their mail.

Question 15

Wiki software requires users to know HTML in order to add or edit web pages.

Question 16

Group decision support systems were designed to get rid of anonymity.

Question 17

The online world tends to flatten out hierarchies and equalize status.

Question 18

Blogs help organizations market their products and create an intimate connection with suppliers and customers.

Question 19

A drawback of the centralized document library in a shared workspace is that it creates confusion and duplication when team members send revised versions back and forth over email.

Question 20

A high volume of posting is an important characteristic of popular and influential blogs, but it tends to create a lot of junk.

Question 21

Which of the following is a file format used to exchange contact management data electronically?

A) )ics
B) iCalendar
C) )exe
D) hCard

Question 22

Which of the following is true of asynchronous discussion forums?

A) They help users to communicate via interactive video chat.
B) They do not allow users to post anonymously, thus enhancing safety for users.
C) They are never moderated, thus enabling users to post freely.
D) They allow users to post text messages and reply to others at any time.

Question 23

Which of the following is true of a vCard?

A) It must be scanned and saved in a contact management system before use.
B) It requires the use of optical character recognition software for accessing business card details.
C) It is used to exchange business card information electronically.
D) It relies on the XML family of standards to represent metadata.

Question 24

The term ________ refers to a set of formats that rely on the XML family of standards to represent metadata in HTML code.

A) hashtag
B) microformat
C) mashup
D) HTML format

Question 25

Which of the following is an advantage of asynchronous discussion forums?

A) They are not moderated and hence allow users to speak freely.
B) They do not allow "lurkers" to participate in the activities of the forum.
C) They do not allow users to use pseudonyms and require real-world contact details.
D) They allow users to reply to topics at any time.

Question 26

Which of the following is the function of an SMTP server?

A) It handles and sends outgoing email.
B) It translates metadata into microformats.
C) It manages address books and business cards.
D) It stores incoming mail received by users.

Question 27

Which of the following is true of IMAP?

A) It is an outdated protocol for organizing outgoing mail.
B) It allows access to mail only from a single device, thus ensuring privacy.
C) It requires installation of client software and cannot work on web browsers.
D) It maintains mail on a server instead of on a single machine.

Question 28

What is a vCard?

A) a file format used to exchange business card information electronically
B) a file format for purchasing products online through debit or credit cards
C) a software tool that encrypts sensitive business information
D) a file format that helps make online money transfers using debit or credit cards

Question 29

How does IMAP differ from SMTP?

A) IMAP handles incoming messages while SMTP handles outgoing messages.
B) SMTP handles outgoing messages while IMAP handles incoming messages.
C) IMAP handles both incoming and outgoing messages while SMTP manages contacts.
D) SMTP handles both incoming and outgoing messages while IMAP manages contacts.

Question 30

What is the function of microformats like the hCard?

A) the electronic exchange of business card information
B) the creation of multimedia files and cards
C) the storage and retrieval of incoming emails
D) the maintenance of a database of a user's web history and business card details

Question 31

The .ics extension indicates that a plain text file contains ________ code.

A) HTTP
B) SMTP
C) iCalendar
D) hashtag

Question 32

Microformats represent metadata in ________.

A) HTML
B) IMAP
C) SMTP
D) HTTP

Question 33

Which of the following is true of microformats?

A) They can store all types of data, except metadata.
B) They cannot be emailed or exchanged over Bluetooth.
C) They can be exchanged over wired networks, but not wireless.
D) They rely on XML standards to represent metadata in HTML.

Question 34

Which of the following is true of SMTP?

A) It is a protocol for storing incoming mail.
B) It is used for handling outgoing mail.
C) It uses microformats to store metadata.
D) It is used for exchanging contact management data.

Question 35

Which of the following is true of iCalendars?

A) They analyze the success rate of events.
B) They flag events that stretch over months or years.
C) They create advertising tools for events.
D) They help budget and maintain the costs of large-scale events.

Question 36

Which of the following is an advantage of IMAP?

A) Mail can be accessed from a number of systems.
B) Mail can be accessed only from a single system, ensuring information safety.
C) Mail can be accessed only using installed client software and not from any browser.
D) Mail is not saved on the server, which ensures privacy.

Question 37

Which of the following is a web-based email service that was built from the ground up to work within browsers rather than with client software installed on computers?

A) Scribd
B) Gmail
C) Lotus Notes
D) GroupWise

Question 38

Which of the following mail protocols is commonly used to handle outgoing mail from users?

A) simple mail transfer protocol
B) Internet message access protocol
C) post office protocol
D) quick mail queuing protocol

Question 39

An SMTP server is a server that handles outgoing email, where SMTP stands for ________.

A) short mail transfer protocol
B) simple mail transfer protocol
C) social media transfer protocol
D) short message transfer protocol

Question 40

Which of the following types of websites allows users to undertake many of the same activities as bulletin boards?

A) discussion forums
B) iCalendars
C) blogs
D) instant messaging

Question 41

________, also known as "chat," consists of real-time text-based interactions over a network.

A) Microblogging
B) Emailing
C) Instant messaging
D) Blogging

Question 42

Which of the following is an example of a blogging tool?

A) WebEx
B) Gmail
C) Wordpress
D) Groupon

Question 43

Which of the following functions is performed by texting?

A) synchronous collaboration among users
B) telepresence between users
C) transfer of photos and videos
D) creation and maintenance of databases

Question 44

The term "war room" refers to a(n) ________.

A) area in which members of a project work together, surrounded by tools to facilitate smooth collaboration
B) room in which a company's management interacts with representatives of labor unions
C) online space in which brainstorming sessions between interdepartmental teams take place
D) online room in which new employees undertake orientation programs before getting on board

Question 45

Which of the following is a software tool that allows synchronous collaboration and allows online meetings via the Internet?

A) microblogging
B) emailing
C) web conferencing
D) instant messaging

Question 46

The ________ feature introduced by instant messaging shows whether a person is logged in and available to answer a question, pick up the phone, or stop by for a brief meeting.

A) presence awareness
B) telepresence
C) media richness
D) telecommute

Question 47

Which of the following is true of instant messaging?

A) It helps users add and edit interlinked web pages.
B) It allows people to use simple text editing tools to create knowledge databases.
C) It allows greater telepresence than discussion forums and video conferences.
D) It allows users to display their current status to their contacts.

Question 48

What is a group decision support system?

A) a collaborative technology that reaches out to large groups of customers and is used to market products
B) a software that supports employee-customer interaction to help a firm collect feedback on product performance
C) a collaborative technology that helps teams brainstorm and exchange views about a topic to come to an agreement
D) a technology that allows the top management to interact with customers from various segments of their markets

Question 49

BTC, a consulting company with offices across the U.S., began an employee discussion forum on its website. A few employees began criticizing the company on the forum and undermining its morale. BTC does not want to limit employee interaction, but at the same time, it would like to limit what employees can write. Which of the following features of a discussion forum will help them achieve this?

A) anonymity
B) telepresence
C) version control
D) moderators

Question 50

What is the purpose of the "presence awareness" feature on instant messaging software?

A) It allows users to upload photos and videos that help them increase their online presence.
B) It allows users to display their current status to their contacts, colleagues, or buddy list.
C) It allows users to search for common friends by browsing their buddy lists.
D) It allows users to view the real-world contact details of everyone on their buddy lists.

Question 51

Microsoft's Sharepoint includes features for ________, which ensures that older copies of documents are maintained and no changes are lost.

A) mashup
B) cross-linking
C) version control
D) telepresence

Question 52

Which of the following is true of group decision support systems?

A) They allow users to collaborate with each other asynchronously, saving time and effort in coordination.
B) They allow users to express independent viewpoints that may differ from those of others in a group.
C) They do not support anonymity and require users to use their real names, to increase accountability.
D) They give high-status individuals within a group a disproportionate influence on decisions.

Question 53

Colin Mackay Inc., a software company with its head office in Amsterdam, has employees across three continents. The company's project teams across different countries frequently exchange documents over email, with multiple users making changes to a particular document. As a result, there are often multiple copies of a particular document in existence. Which of the following will allow the teams to share documents in such a way that they can keep track of the changes made to a particular document and note the team members who make the changes?

A) blogging
B) shared workspace
C) instant messaging
D) cross-linking

Question 54

A ________ is an area on a server in which team members can post documents, maintain membership lists, feature news and announcements, and collaborate on edits and updates.

A) shared workspace
B) command center
C) war room
D) tag cloud

Question 55

Which of the following is an example of a free IM software client?

A) Skype
B) Excel
C) WordPress
D) Linux

Question 56

Which of the following is a difference between IM and email?

A) Unlike emailing, IM allows people to send messages to anyone regardless of the IM software being used.
B) The switching costs for emails are much higher than those for IM.
C) Email providers allow more interoperability than IM providers.
D) Each email product uses different protocols, while all IM products operate using a single protocol.

Question 57

Which of the following is an example of a browser-based software tool that allows web conferences and webinars?

A) Excel
B) Tumblr
C) WebEx
D) Wordweb

Question 58

Athena Jolene, a human resources executive at Thomas Griffith, wants to collect ideas from the company's employees for an upcoming company-wide event. The company has offices spread across the country. Which of the following techniques will best help Athena receive suggestions from employees, while also allowing employees to share their ideas with one another?

A) instant messaging
B) discussion forum
C) texting
D) emailing

Question 59

The impression created when remote participants in an interactive video meeting are almost life-sized and images are vividly clear is known as ________.

A) virtual reality
B) telepresence
C) augmented reality
D) disinhibition

Question 60

What advantage does instant messaging have over phone and conference calls?

A) It is more informal and saves time by reducing social courtesies during interactions.
B) It offers users a greater sense of telepresence than phones or conference calls do.
C) It is more personal than phone calls and conference calls and offers greater media richness.
D) It is a collaborative technology that allows a number of people to participate at the same time.

Question 61

Which of the following is the primary function of a wiki?

A) It allows users to join online groups in order to buy a particular item.
B) It allows users to add and edit interlinked web pages.
C) It allows users to communicate through instant messaging and electronic mail.
D) It allows users to interact synchronously and make decisions together.

Question 62

________ simplifies the task of creating one's own website to review products, discuss hobbies, or express opinions about any subject.

A) Instant messaging
B) Emailing
C) Blogging
D) Web conferencing

Question 63

Which of the following functions do wikis perform within an organization?

A) creating a substantial base of knowledge
B) creating interactive discussions between employees and clients
C) establishing communication between members of a team through instant text messaging
D) creating telepresence between employees working across the globe

Question 64

Which of the following is a drawback of Wikipedia?

A) It has an open structure which allows scope for inaccuracy and bias.
B) It has a complicated navigation system that makes it difficult for users to operate.
C) It cannot be accessed without an ID and a password.
D) It features an overload of ads which takes focus away from credible content.

Question 65

A ________ is a microblogging tool in which posts on a similar topic are indicated by a keyword prefixed by a certain special character on microblogging websites.

A) mashup
B) tag cloud
C) hashtag
D) wiki

Question 66

Poise, a fashion apparel brand, intends to increase its online presence by creating online communities with its customers as members. The customers can interact with each other as well as the company. The generated information can then be used for developing future products. Which of the following is the company most likely to make use of?

A) electronic mail system
B) instant messaging system
C) social networking system
D) video conferencing system

Question 67

Which of the following is a social networking site that allows users to post updates, adding commentary, links, or images about current happenings?

A) Photoshop
B) Wikipedia
C) iTunes
D) Pinterest

Question 68

Which of the following is true of a blog?

A) It allows synchronous discussions among participants.
B) It displays posts in a chronological order.
C) It can be accessed online as well as offline.
D) It encourages cross-linking.

Question 69

On microblogging sites, a hashtag is used to indicate that ________.

A) a set of posts are on a similar topic
B) users are away from their systems
C) a post links away from the site
D) a user posts objectionable content

Question 70

________ are a form of web logging in which the posts are quite short, containing a brief sentence fragment and, at times, a link to another web resource or video.

A) Mashups
B) Microblogs
C) Instant messages
D) Hashtags

Question 71

A ________ allows users to maintain a website with ongoing commentary, images, and links to other online resources in which posts are displayed in reverse chronological order so that the most recent appears on top.

A) hashtag
B) blog
C) wiki
D) tumblr

Question 72

Which of the following is true of microblogging?

A) Entries in a microblogging site appear in chronological order.
B) All posts on a similar topic include a keyword prefixed by a @, which is called a mashup.
C) Entries in a microblogging site have no space constraints.
D) Users themselves have added their own conventions to make microblogging more useful.

Question 73

________ is a publicly accessible website that allows users to add and edit interlinked web pages and make contributions from their own personal experience to update existing articles with current information.

A) Ebay
B) Amazon
C) Wikipedia
D) Monster

Question 74

For which of the following reasons are companies most likely to use social networking sites?

A) to encourage leisure activities like gaming at work
B) to encourage friendly interaction between employees while at work
C) to connect with customers and announce new products
D) to formulate marketing and organizational plans

Question 75

________ is the microblogging website with the largest number of users in the world.

A) Tumblr
B) Twitter
C) Flickr
D) Blogger

Question 76

Which of the following is true of microblogging?

A) Entries in microblogging sites must always be on business topics.
B) Microblogging is rarely used by advertisers to promote their products.
C) Users can reply to others' posts but cannot repeat them.
D) Users can post links to web resources or videos.

Question 77

Donald Garner Inc., a manufacturing company in California, recently recruited a large number of employees for its new branch office in the city. The company wants to create knowledge storehouses that employees can edit as needed, adding contributions from their own personal experience or updating existing information. Which of the following can the company use to create such a substantial base of knowledge for its new employees?

A) wiki
B) blog
C) hashtag
D) tumblr

Question 78

For which of the following purposes can blogs be used?

A) sending electronic mail
B) communicating through interactive voice chatting
C) creating connections with customers
D) sending instant text messages

Question 79

Which of the following is a technology that facilitates end-user contributions and allows collaborative editing by allowing users to add and edit interlinked web pages?

A) wiki
B) hashtag
C) blog
D) instant messaging

Question 80

A profile in a social networking site consists of ________.

A) interactive video chatting
B) photos and education details
C) war rooms and virtual worlds
D) shared workspaces