Deck 8: Collaborating with Technology

Question 1

Group decision support systems were designed to do away with anonymity and independent view points that vary from the majority.

Answer 1

False

Question 2

Lower-end interactive video chat systems create a greater sense of telepresence than higher-end ones.

Answer 2

False

Question 3

A drawback of the centralized document library in a shared workspace is that it creates confusion and duplication when team members send revised versions back and forth over e-mail.

Answer 3

False

Question 4

Disinhibition is higher in relatively anonymous text-based environments and lack of media richness tends to contribute to misunderstandings.

Question 5

Like the pages for a website created in HTML, the virtual-world environment can easily be moved to a different host.

Question 6

The virtual world is a graphical, often 3-D environment in which users can immerse themselves, interacting with virtual objects and with one another using avatars.

Question 7

The context indicator lets users display their exact geographical locations to their contacts through the GPS navigation system.

Question 8

The online world tends to flatten out hierarchies and equalize status, partly because many of the cues used to establish status are less apparent.

Question 9

Media richness is usually starkly lower online than during face-to-face.

Question 10

A high volume of posting is the hallmark of popular and influential blogs but also tends to create a lot of junk.

Question 11

Organizations use blogs to market their products and create an intimate connection with suppliers and customers.

Question 12

Discussion forums are moderated for the purpose of nurturing discussions, deleting unacceptable posts, and blocking users who violate the rules.

Question 13

Text messages multiply the power of informal networks by allowing users to broadcast information not yet available through traditional means.

Question 14

Instant messaging is an open system in which anyone can send messages to anyone else regardless of which IM software they use, unlike the e-mail software which tends toward proprietary islands.

Question 15

The vCard is a file format which is used to exchange business card information electronically.

Question 16

Microblogging is a form of photo software with which large photos can be reduced in size without blurring their resolution.

Question 17

When IMAP is used, incoming mails are maintained on the server and organized into folders there.

Question 18

IMAP is only useful for users who use a single device to access their mail.

Question 19

Media richness measures how well a communication medium can provide avenues for revenue generation.

Question 20

Wiki software requires users to know HTML in order to contribute.

Question 21

Which of the following types of websites allows users to undertake many of the same activities as bulletin boards?

A) discussion forums
B) iCalendars
C) blogs
D) instant messaging

Question 22

What is the function of microformats like hCard?

A) the electronic exchange of business card information
B) the creation of multimedia files for wikis
C) the storage and retrieval of incoming e-mails
D) the maintenance of a database of a user's web history

Question 23

Which of the following is true of iCalendars?

A) They analyze the success rate of events.
B) They flag recurring events over months or years.
C) They create advertising tools for events.
D) They help budget and maintain costs of large-scale events.

Question 24

Which of the following is true of IMAP?

A) It is an outdated protocol for organizing outgoing mail.
B) It allows access to mails only from a single device, ensuring privacy.
C) It requires the installation of client software and cannot work on web browsers.
D) It maintains mails on a server instead of on a single machine.

Question 25

Which of the following is a file format used to exchange business card information electronically?

A) )ics
B) iCalendar
C) )exe
D) vCard

Question 26

Microformats represent metadata in ________.

A) HTML
B) IMAP
C) SMTP
D) HTTP

Question 27

Which of the following is an advantage of IMAP?

A) Mails can be accessed at any time from a number of systems.
B) Mails can be accessed only from a single system, ensuring information safety.
C) Mails can be accessed only using installed client software and not from any browser.
D) Mails are not saved on the server, which ensures privacy.

Question 28

Which of the following is true of a vCard?

A) It must be scanned and saved in a contact management system.
B) It requires the use of optical character recognition software.
C) It is used to exchange business card information electronically.
D) It can be imported into a contact management system, but cannot be attached to e-mails.

Question 29

Which of the following is true of SMTP?

A) It is a protocol for storing incoming mail.
B) It is used for transmitting outgoing mail.
C) It uses microformats to store metadata.
D) It enables web browsers to access the Internet.

Question 30

Which of the following is the function of an SMTP server?

A) It handles and sends outgoing e-mail.
B) It translates metadata into microformats.
C) It enables web browsers to access the Internet.
D) It stores incoming mail received by users.

Question 31

The term ________ refers to a set of formats that rely on the XML family of standards to represent metadata in HTML code.

A) hashtags
B) microformats
C) mashups
D) HTML forms

Question 32

Which of the following is a web-based e-mail service that was built from the ground up to work within the browser rather than with client software installed on computers?

A) Scribd
B) Gmail
C) Lotus Notes
D) GroupWise

Question 33

Which of the following performs the same function as the Internet mail access protocol?

A) post office protocol
B) open settlement protocol
C) application configuration access protocol
D) simple mail transfer protocol

Question 34

Which of the following is true of asynchronous discussion forums?

A) They help users to communicate via interactive video chat.
B) They do not allow users to post anonymously, thus enhancing safety for users.
C) They allow users to communicate with moderators and each other in real time.
D) They allow users to post text messages and reply to others at any time.

Question 35

Which of the following mail protocols is commonly used to handle outgoing mails from users?

A) simple mail transfer protocol
B) Internet message access protocol
C) post office protocol
D) application configuration access protocol

Question 36

Which of the following refers to a mail protocol used to retrieve incoming mail from a server?

A) open settlement protocol
B) simple mail transfer protocol
C) post office protocol
D) application configuration access protocol

Question 37

What is a vCard?

A) a file format used to exchange business card information electronically
B) a file format for purchasing products online
C) a software tool which encrypts sensitive business information
D) a file format that helps make online money transfers

Question 38

The .ics extension indicates that a plain text file contains ________ code.

A) vCard
B) HTML
C) iCalendar
D) XML

Question 39

Which of the following is an advantage of asynchronous discussion forums?

A) They are not moderated and, hence, allow users to speak freely.
B) They allow users to remain completely anonymous.
C) They do not allow users to use pseudonyms and require real-world contact details.
D) They allow users to reply to topics at any time.

Question 40

Which of the following is true of microformats?

A) They can store all types of data, except metadata.
B) They cannot be e-mailed or exchanged over Bluetooth.
C) They can be exchanged over wired networks, but not wireless.
D) They rely on XML standards to represent metadata in HTML.

Question 41

The impression created when remote participants in an interactive video meeting are almost life-sized and vividly clear is known as ________.

A) virtual reality
B) telepresence
C) augmented reality
D) disinhibition

Question 42

Which of the following is true for IM and e-mail?

A) Using IM allows people to send messages to anyone else regardless of which IM software they use.
B) The switching costs for e-mail are much higher than those for IM.
C) E-mail providers allow more interoperability than IM providers.
D) Each e-mail product uses different protocols, while all IM products operate using a single protocol.

Question 43

The ________ feature introduced by instant messaging shows whether the person is logged in and available to answer a question, pick up the phone, or stop by for a brief meeting.

A) presence awareness
B) telepresence
C) media richness
D) telecommute

Question 44

Which of the following functions is performed by texting?

A) enabling synchronous collaboration among users
B) creating telepresence between users
C) enabling the transfer of photos and videos
D) allowing the creation and maintenance of databases

Question 45

Which of the following is an example of a blogging tool?

A) WebEx
B) Gmail
C) Wordpress
D) Groupon

Question 46

A ________ is an area on a server in which team members can post documents, maintain membership lists, feature news and announcements, and collaborate on edits and updates.

A) shared workspace
B) command center
C) war room
D) tag cloud

Question 47

BTC, a large company with offices across the country, began an employee discussion forum on its website to allow employees to develop a sense of identity and solidarity. There were no restrictions on employee postings, to allow employees to interact freely. However, a few months later, a few employees began criticizing the company on the forum and undermining morale. BTC does not want to limit employee interaction, but at the same time, would like to limit what employees can write. Which of the following features of a discussion forum will help them achieve this?

A) anonymity
B) telepresence
C) version control
D) moderators

Question 48

Colin Mackay Inc., a software company with its head office in Amsterdam, has employees across three continents. Certain project teams consist of employees based in various regions and require frequent communication and coordination. The teams frequently exchange documents over e-mail, with multiple users making changes to a particular document. As a result, there are often multiple copies of a particular document in existence. Which of the following will allow the teams to share documents in such a way that they can keep track of the changes made to a particular document and note who made what change?

A) blogging
B) shared workspaces
C) instant messaging
D) cross-linking

Question 49

What advantages does instant messaging have over phone and conference calls?

A) It is more informal than phone calls and saves time by reducing social courtesies during interactions.
B) It offers users a greater sense of telepresence than the phone or conference calls do.
C) It is more personal than phone calls and conference calls and offers greater media richness.
D) It is a collaborative technology that allows a number of people to participate at the same time.

Question 50

What is a group decision support system?

A) a collaborative technology that reaches out to large groups of customers and is used to market products
B) a software which supports employee-customer interaction to help a firm collect feedback on product performance
C) a collaborative technology that helps teams brainstorm and exchange views about a topic to come to an agreement
D) a technology that allows teams to interact with customers from various segments of their markets

Question 51

Microsoft's Sharepoint offers a document library where members can store important information assets and keep track of all the edits. It includes features for ________, which ensures that older copies of documents are maintained and no changes are lost.

A) mashups
B) cross-linking
C) version control
D) telepresence

Question 52

Which of the following is an example of a free IM software client?

A) Skype
B) Excel
C) WordPress
D) Linux

Question 53

Athena Jolene, a human resource executive at Thomas Griffith, wants to generate ideas for an upcoming company-wide event from employees of the company. The company has offices spread across the country. Which of the following techniques will help her receive suggestions from employees as well as allow employees to share and consider all the ideas with one another?

A) instant messaging
B) discussion forum
C) texting
D) virtual reality

Question 54

The term "war room" refers to ________.

A) an area in which members of a project work together, surrounded by tools to facilitate smooth collaboration
B) a room in which management interacts with representatives of labor unions
C) a space in which brainstorming sessions between inter-departmental teams take place
D) a room in which new employees undertake orientation programs before getting on board

Question 55

Which of the following is true of instant messaging?

A) It helps users add and edit interlinked web pages.
B) It allows people to use simple text editing tools to create knowledge databases.
C) It allows greater telepresence than discussion forums and video conferences.
D) It tends towards proprietary islands and each product uses different protocols.

Question 56

What is the purpose of the "presence awareness" feature on instant messaging software?

A) It allows users to upload photos and videos which helps them increase their online presence.
B) It allows users to display their current status to their contacts, colleagues, or buddy list.
C) It allows users to search for common friends by browsing their buddy lists.
D) It allows users to view the real-world contact details of everyone on their buddy lists.

Question 57

Which of the following is true of group decision support systems?

A) They allow users to collaborate with each other asynchronously, saving time and effort in coordination.
B) They allow users to express independent viewpoints that may differ from those of others in the group.
C) They do not support anonymity and require users to use their real names, to increase accountability.
D) They give high-status individuals within the group a disproportionate influence on decisions.

Question 58

________, also known as "chat," consists of real-time text-based interactions over a network.

A) Microformats
B) Mashups
C) Instant messaging
D) Blogging

Question 59

Which of the following is an example of a browser-based software tool that allows web conferences and webinars?

A) Excel
B) Tumblr
C) WebEx
D) Wordweb

Question 60

Which of the following is a software tool that allows synchronous collaboration and allows online meetings via the Internet?

A) Microblogging
B) e-mailing
C) Web conferencing
D) Instant messaging

Question 61

Which of the following is a social networking site that allows users to post updates, adding commentary, links, or images about current happenings?

A) LinkedIn
B) Wikipedia
C) iTunes
D) Facebook

Question 62

Which of the following is a drawback of Wikipedia?

A) The site has an open structure which allows scope for inaccuracy and bias.
B) The site has a complicated navigation system which makes it difficult for users to operate.
C) The site cannot be accessed without an ID and password.
D) The site features an overload of ads which takes the focus away from credible content.

Question 63

________ is a publicly accessible website that allows users to add and edit interlinked web pages and make contributions from their own personal experience to update existing articles with current information.

A) Ebay
B) Amazon.com
C) Wikipedia
D) Monster.com

Question 64

Poise, a brand fashion clothing in London, intends to increase their online presence through online interconnections with a community of their customers. The company would like to create groups of customers who interact with each other as well as the company and generate information that can be used in future products. Which of the following will best help them reach out to people who may be interested in their products and tailor ads to reach precise target groups based on their members' profiles?

A) electronic mail system
B) instant messaging system
C) social networking system
D) video conferencing system

Question 65

Donald Garner, a manufacturing company in California, recently recruited a large number of employees for its new branch office in the city. The company wants to create knowledge storehouses that employees can edit as needed, adding contributions from their own personal experience or updating existing information. Which of the following can the company use to help it organize how-to guides and create a substantial base of knowledge for its new employees?

A) a wiki
B) a tweet
C) a hashtag
D) a tumblr

Question 66

For which of the following reasons are companies most likely to use social networking sites?

A) to buy products at a cheaper rate
B) to integrate clients in strategizing long-term visions
C) to connect with customers and announce new products
D) to formulate marketing and organizational plans

Question 67

On microblogging sites, a hashtag is used to indicate ________.

A) the number of posts on a similar topic
B) when users are away from their systems
C) when a post links away from the site
D) that a user posts objectionable content

Question 68

Which of the following is true of a blog?

A) It allows synchronous discussions among participants.
B) It allows for document storage and version control.
C) It can be accessed online as well as offline.
D) It can help an organization build a knowledge base.

Question 69

Which of the following is true of microblogging?

A) Users can edit information in collaboration with each other.
B) Users can communicate through interactive voice chatting.
C) Users can play interactive games alone or against each other.
D) Users can post links to web resources or videos.

Question 70

For which of the following purposes can blogs be used?

A) sending electronic mails
B) communicating through interactive voice chatting
C) building knowledge bases
D) sending instant text messages

Question 71

Which of the following functions do wikis perform within an organization?

A) creating a substantial base of knowledge for an organization
B) creating interactive discussions between employees and clients
C) establishing communication between members of a team through instant text messaging
D) creating telepresence between employees working across the globe

Question 72

Wordpress is a kind of a(n) ________ that simplifies the task of creating one's own website to review products, discuss hobbies, or express opinions about anything under the sun.

A) instant messaging system
B) e-mail system
C) blog
D) news feed

Question 73

A ________ refers to a number of posts on a similar topic, indicated by a keyword prefixed by a # on social networking websites.

A) mashup
B) tag cloud
C) hashtag
D) wiki

Question 74

________ are a form of web log in which the posts are quite short, containing a brief sentence fragment, and a link to another web resource or video.

A) Mashups
B) Microblogs
C) Instant messages
D) Hashtags

Question 75

A profile in a social networking site consists of ________.

A) interactive video chatting
B) a photo or information about the person or organization
C) a news feed about favorite topics
D) interactive applications that the person's friends are participating in

Question 76

Which of the following is a technology that facilitates end-user contributions and allows collaborative editing by allowing users to add and edit interlinked web pages?

A) a wiki
B) bulletin board
C) a blog
D) instant messaging

Question 77

________ is the microblogging website with the largest number of users in the world.

A) Tumblr
B) Twitter
C) Flickr
D) Blogger

Question 78

A ________ allows users to maintain a website with ongoing commentary, images, and links to other online resources. The posts are displayed in reverse chronological order so that the most recent appears on top.

A) hashtag
B) blog
C) wiki
D) tumblr

Question 79

Which of the following is true of microblogging?

A) Entries in a microblogging site appear in reverse chronological order.
B) Users can post photographs and videos and comment on those posted by friends.
C) Entries on a microblogging site have no space or topic constraints.
D) Users can play interactive games together and keep track of each others' scores on the site.

Question 80

Which of the following is the primary function of a wiki?

A) It allows users to join online groups in order to buy a particular item.
B) It allows users to add and edit interlinked web pages.
C) It allows users to communicate through instant messaging and electronic mail.
D) It allows users to interact synchronously and make decisions together.