Deck 3: Planning and Decision Making

Question 1

Zhenyu, a manager at Finertech Inc., needs to inform one of his subordinates that he has not been considered for a promotion. He intends to use a channel of communication that will allow him a great degree of control over his message. In this scenario, which of the following channels of communication should Zhenyu use?

A)A written channel
B)A visual channel
C) A nonverbal channel
D) An oral channel

Answer 1

A

Question 2

Identify a true statement about nonverbal communication.

A)Nonverbal communication does not supplement oral forms.
B)Nonverbal communication does not provide any additional information.
C) All nonverbal codes are interpreted in the same way across different cultures.
D) Some nonverbal codes are sent intentionally, and others unintentionally.

Answer 2

D

Question 3

Which of the following is a difference between communicating through a Web page and the telephone?

A)A Web page is an expensive medium of communication, whereas the telephone is a cost-effective medium of communication.
B)A Web page is used for sharing information with a large audience, whereas the telephone is used for sending confidential information.
C) A Web page is used for discussing bad-news messages, whereas the telephone is used for sharing good-news messages.
D) A Web page makes it easy to measure impact, whereas the telephone does not.

Answer 3

B

Question 4

_____ is a three-phase process of selecting, organizing, and interpreting information, objects, people, events, or situations.

A)Conservation
B)Acculturation
C) Perception
D) Articulation

Question 5

Which of the following communication media allows people to interact rather than receive information passively?

A)A memo
B)A voice mail
C) A Web page
D) A fax

Question 6

Which of the following is a similarity between a memo and a voice mail?

A)Both memo and voice mail constitute oral communication.
B)Neither a memo nor a voice mail requires feedback.
C) Both memo and voice mail are intended for an external audience.
D) Neither a memo nor a voice mail can be used for confirming.

Question 7

In the context of communication media, which of the following is a similarity between Twitter and Facebook?

A)Both are platforms that companies rely on when referring to an individual's professional information.
B)Both are suitable for communicating confidential information.
C) Both are used for sending out impersonal and routine messages.
D) Both are good for directing readers' attention to other forms of communication, such as a website.

Question 8

Stazia Inc. is a software company that intends to collaborate with Softron Inc., another multinational software company. Steve, the chief executive officer of Stazia, decides to discuss the company's objectives with Jared, the chief executive officer of Softron. Steve seeks to obtain information about the services Softron offers and the quality process it follows. In this scenario, which of the following mediums of communication should Steve use to ensure confidentiality of information?

A)A memo
B)An oral presentation
C) A face-to-face meeting
D) A voice mail

Question 9

Which of the following is true of the telephone as a communication medium?

A)It should not be used for discussing bad news.
B)It makes it difficult to measure message impact.
C) It should not be used for sending confidential information.
D) It is great for creating a personal connection.

Question 10

Which of the following is best for providing additional benefits to prospects through peer-to-peer networking and posting career opportunities?

A)Facebook
B)LinkedIn
C) Instagram
D) Twitter

Question 11

Which of the following is true of an email?

A)It is useful in measuring the impact of a message.
B)It is ideal for conveying confidential information.
C) It can reach mass audiences fast.
D) It includes nonverbal communication cues.

Question 12

Which of the following is true of face-to-face communication?

A)It increases the opportunity of processing and remembering a long and complex message.
B)It is an inexpensive and time-saving communication channel.
C) It includes nonverbal information in addition to that provided in written or oral form.
D) It facilitates greater control over a message than written communication.

Question 13

_____ is a pattern of shared basic assumptions that a group learned as it solved its problems of external adaptation and internal integration and which has worked well enough to be taught to new members as the correct way to perceive, think, and feel in relation to these problems.

A)Institutional ethics
B)Chronemics
C) Organizational culture
D) Ethnocentrism

Question 14

Identify a true statement about organizational culture.

A)It is constant and remains the same in all organizations throughout the world.
B)It determines the extent to which an individual member is isolated from the culture.
C) It rarely affects by the participants' quality of communication in an organization.
D) It is created and reproduced through the communication practices of its participants.

Question 15

Which of the following is true of nonverbal communication?

A)It is the best channel of communication when a high degree of control is to be maintained over a message sent.
B)It is difficult to interpret for a variety of reasons, mainly because it is not generally considered a coded language.
C) It is appropriate when the message to be communicated should be precise and should avoid chances of ambiguity.
D) It is an efficient channel of communication when long and complex messages have to be delivered.

Question 16

Which of the following is considered an expensive channel of communication for business users?

A)A blog application
B)A face-to-face meeting
C) A videoconferencing tool
D) A teleconferencing tool

Question 17

_____ can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports.

A)Oral communication
B)Written communication
C) Kinesic communication
D) Haptic communication

Question 18

Andy has been working at Aerial Corp. for a long time. He feels he is hard working and that he deserves a pay hike. He seeks a meeting with Anna, his manager, to ask for a raise. As Anna is busy preparing for the annual board meeting, Andy decides to postpone the meeting with Anna. In this scenario, which of the following dimensions of context influenced Andy's interaction with Anna?

A)The physical context
B)The social context
C) The chronological context
D) The cultural context

Question 19

In the context of the Competing Values Framework, which of the following is true of adhocracy culture?

A)It refers to a structured workplace where leaders act like coordinators.
B)It refers to a competitive workplace where leaders are hard drivers.
C) It refers to a friendly workplace where leaders act like father figures.
D) It refers to a dynamic workplace where leaders stimulate innovation.

Question 20

Raj, a senior engineer at a manufacturing firm, leads a designing team from the home country, while the team works from the host country. Currently, the team is working on a project and is on the verge of finalizing a design. At this point, the client communicates a change in the design, and Raj has to pass this information to his team immediately. In this scenario, which of the following will be the ideal medium of communication?

A)A letter
B)A video conference
C) A face-to-face meeting
D) A memo

Question 21

_____ refers to a friendly workplace culture where leaders act like father figures.

A)Adhocracy culture
B)Market culture
C) Clan culture
D) Hierarchy culture

Question 22

In the context of outlining, which of the following is true of the inductive approach?

A)It is used when an audience is likely to like the main idea.
B)It is used to discourage audience involvement.
C) It is used when the message is routine.
D) It is used when an audience needs to be persuaded by the message.

Question 23

Clan culture refers to a structured and formalized workplace where leaders act like coordinators or administrators.

Question 24

Allen and Ray are childhood friends. At their workplace, Ray is Allen's boss. During one of their conversations, Allen brings up the fact that according to the company's policy regarding promotions, he is eligible to be promoted. Allen tells Ray that not only has he been with the company for 10 years, but he has also made significant contributions to the company. Ray, however, seems reluctant and gives Allen a number of reasons as to why promoting him right now would not be a good move. He tells Allen that he will think about the promotion next year. After their conversation, Allen feels that Ray did not show professionalism and did not take the matter seriously. Which of the following dimensions of context has most likely affected this interaction?

A)The physical context
B)The cultural context
C) The chronological context
D) The social context

Question 25

_____ refers to the degree to which a cultural group minimizes gender role differences and promotes gender equality.

A)Gender egalitarianism
B)Gender affiliation
C) Gender fluidity
D) Gender binarism

Question 26

Which of the following techniques should a sender follow to communicate ethically and responsibly?

A)The sender should embellish facts to make ideas sound better.
B)The sender should use such words that convey several meanings in addition to what is intended.
C) The sender's message should support his or her interests.
D) The sender's viewpoints should be supported with objective facts.

Question 27

Ray Muller, a renowned physicist, is addressing a gathering of physics students from different parts of the world. While delivering his speech, which of the following audience characteristics should Ray Muller consider?

A)Economic level
B)Occupational background
C) Cultural difference
D) Rapport

Question 28

Which of the following is true of outlining before communicating a complex message?

A)It ensures that insignificant points appear at emphatic positions.
B)It encourages positive reaction toward the message and the sender.
C) It enables concentration on multiple phases at a time.
D) It provides the opportunity to eliminate all the minor ideas.

Question 29

Patrick prepares a presentation for a research paper that begins with the major idea. He then realizes that the topic could be antagonizing and may not please his audience. In this scenario, which of the following outlining approaches should Patrick use?

A)The deductive approach
B)The inductive approach
C) The system approach
D) The contingency approach

Question 30

Which of the following statements is true of perception of reality?

A)It is limited by previous experiences.
B)It is unaffected by our attitudes toward the sender of a message.
C) It is similar among individuals with similar backgrounds.
D) It is independent of our viewpoints.

Question 31

In a discussion of communication, the word _____ means the act of dividing a topic into parts and arranging them in an appropriate sequence.

A)"synergize"
B)"organize"
C) "induction"
D) "adaptation"

Question 32

Communicating ethically involves:

A)upholding the sender's interests over the interests of the audience.
B)selecting words that may convey several meanings in addition to that intended.
C) embellishing facts to make ideas sound better.
D) expressing ideas clearly and understandably.

Question 33

Isabella was hit by a car while she was walking on the road and sustained minor injuries. She filed a case against the car driver. As the case was being investigated, several witnesses on the road provided conflicting statements about the accident. In this scenario, which of the following is most likely a reason for contradictory statements of the witnesses?

A)Rapport created by previous dealings
B)Individual differences in perception
C) Inability to decode nonverbal cues
D) Ineffectiveness of the communication channel

Question 34

Zelda is the founder of Green House, a non-governmental organization for orphans. As the non-governmental organization was nearing bankruptcy, Zelda decided to write emails requesting business owners and major corporations in the city for donations. She drafted two different emails-one for addressing small businesses and another for multinational corporations for the same purpose. In this scenario, which of the following audience characteristics did Zelda take into consideration while drafting two different emails?

A)Rapport
B)Economic level
C) Occupational background
D) Culture

Question 35

Written defamatory remarks are referred to as _____.

A)libel
B)slander
C) jargon
D) treason

Question 36

In which of the following ways does outlining before communicating a complex message benefit the sender?

A)It permits concentration on one phase at a time.
B)It reinforces a "me attitude."
C) It ensures that unimportant points are also given emphasis.
D) It facilitates prolonging the duration of communication.

Question 37

Which of the following is a result of gaining firsthand knowledge of the audience before writing a message?

A)It complicates the task of organizing the sender's message.
B)It supports the sender's viewpoint with subjective information.
C) It permits the sender to address the audience's needs and concerns.
D) It eliminates the scope for negative feedback.

Question 38

Alan, the chief executive officer of Pioneer Inc., was requested by Jack, a student at Woodhouse Elementary School, to share some information about Pioneer for his project report. While Alan could have forwarded one of the several emails he had written about the company to his clients, he used simple words and gave simple basic facts about Pioneer when responding to Jack. In this scenario, which of the following audience characteristics did Alan consider?

A)Rapport
B)Age
C) Expectations
D) Culture

Question 39

In the context of cultural dimensions identified by the GLOBE study of 62 societies, _____ refers to the degree to which people express pride, loyalty, and cohesiveness in their families.

A)in-group collectivism
B)reciprocal altruism
C) egalitarianism
D) egocentrism

Question 40

In the process of selecting an outline for a message, which of the following steps should take place before predicting the reaction of the audience?

A)Determining the central idea to be conveyed
B)Separating the essential details from the unessential details
C) Determining how the sender's personal preferences will affect communication
D) Drafting the supporting details of an idea

Question 41

Inductive organization of a message can be especially effective if the main idea confirms the conclusion the audience has drawn from the preceding details.

Question 42

Briefly explain the four different culture types based on the Competing Values Framework.

Question 43

Market culture is controlled and has an internal focus.

Question 44

With reference to dimensions of context, the cultural context refers to the nature of relationship between communicators, as well as who is present.

Question 45

The best channel for conveying large amounts of information is generally an oral one.

Question 46

A receiver's reaction to a message is strongly influenced by the sequence in which ideas are presented.

Question 47

With reference to the dimensions of context, the chronological context refers to the nature of the relationship between the communicators, as well as who is present.

Question 48

Any form of compliment is not an effective way of increasing an audience's receptiveness to ideas that follow.

Question 49

If a speaker feels that his or her audience might be antagonized by the main idea in a message, he or she should lead up to the main idea by making the message deductive.

Question 50

Outlining increases the chance of leaving out an essential idea or including an unessential idea.

Question 51

In the communication process, outlining should be completed prior to writing.

Question 52

Perception is the part of the communication process that involves how we look at others and the world around us.

Question 53

Ideas are more interesting and appealing if they are expressed from the sender's viewpoint.

Question 54

With reference to dimensions of context, the cultural context includes the cultural backgrounds of the people with whom you may be communicating.

Question 55

Face-to-face communication is the preferred form of communication when promoting or firing an employee.

Question 56

Embellishment or exaggeration of facts in a message is justified while communicating information for marketing purposes.

Question 57

When a message begins with the major idea, the sequence of ideas is called deductive.

Question 58

Adhocracy culture in a corporate organization is marked by a structured and formalized workplace where leaders act like coordinators or administrators.

Question 59

Written defamatory remarks are referred to as slander.

Question 60

What is organizational culture? How does it affect communication?

Question 61

List and discuss any four guidelines that need to be followed for communicating ethically and responsibly with an audience.

Question 62

Explain the necessity to determine the purpose of communication.

Question 63

Describe why a sender needs to cultivate a "you attitude" in his or her message.

Question 64

Discuss the different channels of communication. What influences channel choice?

Question 65

Explain how the richness and ambiguity of communication channels influence channel choice considerations.

Question 66

Write a brief note on the physical, social, chronological, and cultural dimensions of context.

Question 67

Briefly describe the effectiveness of Twitter, Facebook, and LinkedIn as communication media.

Question 68

Explain how the time required for feedback and the costs of various communication channels influence channel choice considerations.

Question 69

Which is the best channel for conveying large amounts of information? Discuss how permanent records of work activities can be kept using different communication channels.

Question 70

List the ways in which a sender can cultivate a "you attitude" in his or her message.

Question 71

Discuss the five common bases for determining the sequence of minor ideas that accompany the major idea.

Question 72

Rebecca works at Delta Creations, a content development company. She is an aspiring author who wants to write short stories for children. However, she is not sure whether it is worth leaving a high-paying job to follow her passion. Rebecca is also a single mother who has to take care of her two children: Joseph, a 12-year-old boy, and Serena, a 14-year-old girl. Hence, she decides to consult Murray who is a project manager at Theta Solutions, a leading global provider of educational books and materials and a leading publisher. Murray wants to help Rebecca by getting a better idea of the book Rebecca wants to write and anticipating the audience's reaction to it. How can Murray help Rebecca solve her dilemma?