Deck 3: Performing Calculations With Formulas and Functions: Staffing a Call Center
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Deck 3: Performing Calculations With Formulas and Functions: Staffing a Call Center
1
Jeremiah needs to organize information in his document using rows and columns.He should insert a table.
True
2
Brianna needs the rows in a table to alternate colors.She should do which of the following?
A) Manually apply alternating fill colors to each row.
B) Select the table and apply a table style with banded rows.
C) Modify the table border style.
D) Click Distribute Rows.
A) Manually apply alternating fill colors to each row.
B) Select the table and apply a table style with banded rows.
C) Modify the table border style.
D) Click Distribute Rows.
B
3
Laila needs to change the formatting of a table.To do so,which of the following does she need to do first?
A) Select a row in the table.
B) Select the table.
C) Select a column in the table.
A) Select a row in the table.
B) Select the table.
C) Select a column in the table.
B
4
Alexis needs the text after a tab character to be moved further to the right.She should do which of the following?
A) Move the appropriate tab stop to the right.
B) Remove the tab stop.
C) Insert space characters to move the text to the right.
D) Insert tab characters to move the text to the right.
A) Move the appropriate tab stop to the right.
B) Remove the tab stop.
C) Insert space characters to move the text to the right.
D) Insert tab characters to move the text to the right.
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5
Sydney has created a table with two columns to store the name and address of clients.She needs to add additional information about phone numbers.She should do which of the following?
A) Add a column.
B) Add a row.
C) Create a new table.
D) Add comments to the table.
A) Add a column.
B) Add a row.
C) Create a new table.
D) Add comments to the table.
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6
Jeremiah has inserted a table and needs to fill it with data.After entering a value,he should do which of the following to advance the curser to the next cell in the table?
A) Press TAB.
B) Press ENTER.
C) Press ESC.
D) Press INSERT.
A) Press TAB.
B) Press ENTER.
C) Press ESC.
D) Press INSERT.
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7
Nathan needs more room to add another entry in a table.To do so,he should insert a row.
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8
To right-align text using a tab character,which of the following should be done?
A) Click the Orientation button and select the desired option.
B) Create a tab stop and set the alignment option to Right.
C) Click the Align Right button in the Paragraph group.
D) Click the Align button and select Align Right.
A) Click the Orientation button and select the desired option.
B) Create a tab stop and set the alignment option to Right.
C) Click the Align Right button in the Paragraph group.
D) Click the Align button and select Align Right.
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9
To create a cycle diagram in a document,which of the following should be done?
A) Click SmartArt and select the desired option.
B) Click Chart and select the desired option.
C) Click Shapes and select the desired option.
D) Click Table and select the desired option.
A) Click SmartArt and select the desired option.
B) Click Chart and select the desired option.
C) Click Shapes and select the desired option.
D) Click Table and select the desired option.
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10
Gabrielle opened a document that has a large number of tab stops in undesired locations.She wants the tab stops removed.She should do which of the following?
A) Remove all tab characters from the document.
B) Remove all paragraph characters from the document.
C) Insert new tab stops in the document.
D) Clear all tab stops from the document.
A) Remove all tab characters from the document.
B) Remove all paragraph characters from the document.
C) Insert new tab stops in the document.
D) Clear all tab stops from the document.
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11
To change the shading of a cell in a table,which of the following should be done first?
A) Select the table.
B) Select the desired column.
C) Select the desired row.
D) Select the desired cell.
A) Select the table.
B) Select the desired column.
C) Select the desired row.
D) Select the desired cell.
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12
To quickly change the colors,fonts,and effects in a document,which of the following should be done?
A) Click the Watermark button and select the desired option.
B) Select a Style from the Styles group.
C) Click the Themes button and select the desired option.
D) Click the Page Borders button and select the desired option.
A) Click the Watermark button and select the desired option.
B) Select a Style from the Styles group.
C) Click the Themes button and select the desired option.
D) Click the Page Borders button and select the desired option.
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13
To specify the location the cursor stops after the tab key is pressed,create a hanging indent.
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14
To right-justify text at a tab stop,change the tab stop alignment options.
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15
To create a hierarchy diagram,which of the following should be done?
A) Click the SmartArt button and select the desired option.
B) Click the Chart button and select the desired option.
C) Click the Shapes button and select the desired option.
D) Click the Table button and select the desired option.
A) Click the SmartArt button and select the desired option.
B) Click the Chart button and select the desired option.
C) Click the Shapes button and select the desired option.
D) Click the Table button and select the desired option.
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16
Alexis needs to remove an entry going from left to right in a table.She first needs to do which of the following?
A) Select a row.
B) Select a column.
C) Select the table.
D) Select a cell.
A) Select a row.
B) Select a column.
C) Select the table.
D) Select a cell.
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17
Chloe notices that when she inserts a tab character,her insertion point moves to the right side of the page and the text she enters is right-justified.She does not want tab characters to behave this way.She should do which of the following?
A) Change the paragraph justification.
B) Remove the tab stop.
C) Remove the paragraph.
D) Change the paragraph spacing.
A) Change the paragraph justification.
B) Remove the tab stop.
C) Remove the paragraph.
D) Change the paragraph spacing.
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18
To insert a text box,click the SmartArt button.
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19
Makayla needs to select the entire line of cells in a table going from left to right.She needs to select a column.
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20
To quickly change the shading,borders,and font colors of a table,which of the following should be done?
A) Apply a Table Style.
B) Apply Theme Effects.
C) Apply Text Effects.
D) Insert a Watermark.
A) Apply a Table Style.
B) Apply Theme Effects.
C) Apply Text Effects.
D) Insert a Watermark.
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21
To create columns and rows in a table using the cursor,first which of the following should be done?
A) Click Split Cells.
B) Click Split Table.
C) Click Merge Cells.
D) Click Draw Table.
A) Click Split Cells.
B) Click Split Table.
C) Click Merge Cells.
D) Click Draw Table.
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22
Jonah has finished editing the footer of a document.In order to return to the body of the document,he can do which of the following? Select all that apply.
A) Press ALT+F4.
B) Press the Close Header and Footer button in the Close group of the Header & Footer Tools Design tab.
C) Double-click anywhere in the body of the document.
D) Press ESC.
A) Press ALT+F4.
B) Press the Close Header and Footer button in the Close group of the Header & Footer Tools Design tab.
C) Double-click anywhere in the body of the document.
D) Press ESC.
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23
Joseph created a table with columns labeled Name,City,and Telephone.He wants to sort the table by City and then by name.He should do which of the following?
A) Click Sort and select the desired options.
B) Click AutoFit and select the desired options.
C) Click Split Table.
D) Click Properties and select the desired options.
A) Click Sort and select the desired options.
B) Click AutoFit and select the desired options.
C) Click Split Table.
D) Click Properties and select the desired options.
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24
To position text midway between the top,bottom,left,and right of a table cell,select the cell and click Align Top Left.
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25
Tyler created a table that spans across multiple pages.To have the header row appear at the top of each page,he should do which of the following?
A) Select the header row and then click Repeat Header Rows.
B) Copy the header row and paste it in the top row of every page.
C) Select the header row and click Distribute Rows.
D) Select the header and click Insert Below.
A) Select the header row and then click Repeat Header Rows.
B) Copy the header row and paste it in the top row of every page.
C) Select the header row and click Distribute Rows.
D) Select the header and click Insert Below.
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26
Use the Navigation pane to view a list of headings in a document.
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27
To view the edges of cells in a table,click View Gridlines
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28
To join two cells into a single cell,click Merge Cells.
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29
To remove a line or cells going from right to left in a table,which of the following should be done?
A) Delete a table row.
B) Delete a table column.
C) Delete a table cell.
A) Delete a table row.
B) Delete a table column.
C) Delete a table cell.
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30
To add a line around the outside of a table,modify the table shading.
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31
To create a dotted line border around a table,which of the following should be done?
A) Change the border width.
B) Change the table shading.
C) Change the border style.
D) Change the border color.
A) Change the border width.
B) Change the table shading.
C) Change the border style.
D) Change the border color.
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32
To duplicate the contents of a line of cells going from the top of a table to the bottom of the table,which of the following should be done?
A) Copy and paste the desired table column.
B) Cut and paste the desired table column.
C) Copy and paste the desired table row.
D) Cut and paste the desired table row.
A) Copy and paste the desired table column.
B) Cut and paste the desired table column.
C) Copy and paste the desired table row.
D) Cut and paste the desired table row.
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33
Joan wants to remove a line of cells going from the top of a table to the bottom of the table.She should delete a row from the table.
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34
Brandon needs the outside border of a table to be red.He should do which of the following?
A) Change the border Pen Color to red and then select the Outside Borders option.
B) Change the border Pen Color to red and then select the Inside Borders option.
C) Change the shading Color to red and then select the Outside Borders option.
D) Change the shading Color to red and then select the Inside Borders option.
A) Change the border Pen Color to red and then select the Outside Borders option.
B) Change the border Pen Color to red and then select the Inside Borders option.
C) Change the shading Color to red and then select the Outside Borders option.
D) Change the shading Color to red and then select the Inside Borders option.
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35
Text in the header appears at the top of each page in a document.
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36
To sort the rows in a table,click the Formula button.
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37
Rihanna needs to read through a document without distractions.Which view should she use?
A) Read Mode
B) Print Layout
C) Web Layout
D) Outline View
A) Read Mode
B) Print Layout
C) Web Layout
D) Outline View
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38
To move a list item to a lower level,promote the list item.
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39
To move a list item to a lower level,demote the list item.
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40
Gabriel needs the first column in a table to have special formatting.He should do which of the following?
A) Check the First Column box in the Table Style Options group.
B) Check the Last Column box in the Table Style Options group.
C) Check the Banded Columns box in the Table Style Options group.
A) Check the First Column box in the Table Style Options group.
B) Check the Last Column box in the Table Style Options group.
C) Check the Banded Columns box in the Table Style Options group.
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41
To view two windows side-by-side,press the Split button.
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42
To duplicate a table row,first select the row and then click the Cut button.
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43
Kevin needs to sort a table by the table's first column.He should do which of the following?
A) Click Distribute Columns.
B) Click AutoFit and then select the desired option.
C) Modify the table properties.
D) Click Sort and then select the desired option.
A) Click Distribute Columns.
B) Click AutoFit and then select the desired option.
C) Modify the table properties.
D) Click Sort and then select the desired option.
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44
To quickly change the set of fonts in a document,which of the following should be done?
A) Change the theme fonts.
B) Change page orientation.
C) Apply text effects.
D) Apply shading.
A) Change the theme fonts.
B) Change page orientation.
C) Apply text effects.
D) Apply shading.
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45
To sort a series of paragraphs in a document alphabetically by the first word in each paragraph,which of the following should be done?
A) Click the Equation button in the Symbols group.
B) Click the Symbol button in the Symbols group.
C) Click the Show/Hide ¶ button in the Paragraph group.
D) Click the Sort button in the Paragraph group.
A) Click the Equation button in the Symbols group.
B) Click the Symbol button in the Symbols group.
C) Click the Show/Hide ¶ button in the Paragraph group.
D) Click the Sort button in the Paragraph group.
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46
To prevent Word from hyphenating words in all capital letters,change the line numbering options.
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47
To return to editing the main document after modifying a header,which of the following should be done? Select all that apply.
A) Double click in the main part of the document.
B) CTRL+Click in the main part of the document.
C) Click the Next button in the Navigation group of the Header & Footer Tools tab.
D) Click the Close Header and Footer button.
A) Double click in the main part of the document.
B) CTRL+Click in the main part of the document.
C) Click the Next button in the Navigation group of the Header & Footer Tools tab.
D) Click the Close Header and Footer button.
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48
To join two cells into a single cell,which of the following should be done?
A) Click the Merge Cells button.
B) Click the Distribute Rows button.
C) Click the Split Cells button.
D) Click the Split Table button.
A) Click the Merge Cells button.
B) Click the Distribute Rows button.
C) Click the Split Cells button.
D) Click the Split Table button.
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49
To add a line around the outside of a table,which of the following should be done?
A) Modify the table border.
B) Modify the table shading.
C) Modify the table alignment.
D) Modify the cell margins.
A) Modify the table border.
B) Modify the table shading.
C) Modify the table alignment.
D) Modify the cell margins.
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50
Anthony needs all the rows in a table to be the same height.He should do which of the following?
A) Distribute the rows.
B) Distribute the columns.
C) AutoFit Contents.
D) AutoFit Window.
A) Distribute the rows.
B) Distribute the columns.
C) AutoFit Contents.
D) AutoFit Window.
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51
To position text midway between the top,bottom,left,and right of a table cell,which of the following should be done?
A) Select the cell and click Align Bottom Center.
B) Select the cell and click Align Center Right.
C) Select the cell and click Align Center Left.
D) Select the cell and click Align Center.
A) Select the cell and click Align Bottom Center.
B) Select the cell and click Align Center Right.
C) Select the cell and click Align Center Left.
D) Select the cell and click Align Center.
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52
To automatically resize the columns in a table to fit the contents of cells,which of the following should be done?
A) Click Distribute Columns.
B) Click Distribute Rows.
C) Click AutoFit Contents.
D) Click Align,then Distribute Horizontally.
A) Click Distribute Columns.
B) Click Distribute Rows.
C) Click AutoFit Contents.
D) Click Align,then Distribute Horizontally.
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53
To remove a cover page,use the Remove Current Cover Page function.
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54
Sydney is working on a table that has no border lines.She is having a difficult time seeing where cells begin and end.She should do which of the following?
A) Add shading to the table.
B) Click View Gridlines.
C) Change the cell margins.
D) Split the table.
A) Add shading to the table.
B) Click View Gridlines.
C) Change the cell margins.
D) Split the table.
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55
To remove a line of cells going from the top of a table to the bottom of the table,which of the following should be done?
A) Distribute the table's rows.
B) Distribute the table's columns.
C) Delete a table row.
D) Delete a table column.
A) Distribute the table's rows.
B) Distribute the table's columns.
C) Delete a table row.
D) Delete a table column.
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56
To move a list item to a higher level,which of the following should be done?
A) Promote the item.
B) Demote the item.
C) Insert a right tab stop.
D) Insert a left tab stop.
A) Promote the item.
B) Demote the item.
C) Insert a right tab stop.
D) Insert a left tab stop.
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57
To quickly change the set of fonts in a document,change the theme fonts.
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58
Joan needs to calculate the average of a column of cells in a table.She should do which of the following?
A) Insert Document Info in the table.
B) Insert a Quick Part in the table.
C) Convert the table to text.
D) Insert a formula in the table.
A) Insert Document Info in the table.
B) Insert a Quick Part in the table.
C) Convert the table to text.
D) Insert a formula in the table.
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59
Angel needs to move a row of data from the top of a table to the bottom of a table.She should do which of the following?
A) Sort the table.
B) Split the table.
C) Move the table row.
D) Move the table column.
A) Sort the table.
B) Split the table.
C) Move the table row.
D) Move the table column.
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60
To duplicate a table row,first select the row and then do which of the following?
A) Click the Cut button.
B) Click the Copy button.
C) Click the Paste button.
A) Click the Cut button.
B) Click the Copy button.
C) Click the Paste button.
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61
To quickly go to the next section of a document,which of the following should be done?
A) Use the Go To command.
B) Use the Smart Lookup command.
C) Use the Selection pane.
D) Use Results in the Navigation pane.
A) Use the Go To command.
B) Use the Smart Lookup command.
C) Use the Selection pane.
D) Use Results in the Navigation pane.
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62
To remove the line around a table,modify the table shading.
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63
To insert blank page,insert a continuous section break.
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64
To create a different footer for the first page of a document,which of the following should be done?
A) Select the Different First Page option.
B) Select the Different Odd & Even Pages option.
C) Select the Show Document Text option.
D) It is not possible to have a unique first page footer.
A) Select the Different First Page option.
B) Select the Different Odd & Even Pages option.
C) Select the Show Document Text option.
D) It is not possible to have a unique first page footer.
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65
To view an outline representation of information in a SmartArt object,which of the following should be done?
A) Show the Smart Lookup pane.
B) Show the Researcher pane.
C) Show the SmartArt text pane.
D) Show the Navigation pane.
A) Show the Smart Lookup pane.
B) Show the Researcher pane.
C) Show the SmartArt text pane.
D) Show the Navigation pane.
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66
Use the Go To command to go to the next section.
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67
To add a predesigned page to the front of a document that displays the document title and other relevant information,which of the following should be done?
A) Add a table of authorities.
B) Add a table of contents.
C) Add a cross-reference.
D) Add a cover page.
A) Add a table of authorities.
B) Add a table of contents.
C) Add a cross-reference.
D) Add a cover page.
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68
Jamie needs to copy and paste a large amount of information between two documents.She should do which of the following?
A) Enter Multiple Pages view.
B) Enter Draft view.
C) Create split views.
D) View the documents side by side.
A) Enter Multiple Pages view.
B) Enter Draft view.
C) Create split views.
D) View the documents side by side.
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69
Jenna needs to create a table that appears like a calendar in a Word document.She should do which of the following?
A) Insert a date picker content control.
B) Insert a calendar based quick table.
C) Insert a SmartArt object.
D) Insert a quick part.
A) Insert a date picker content control.
B) Insert a calendar based quick table.
C) Insert a SmartArt object.
D) Insert a quick part.
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70
To insert a preformatted table template in a document,Insert a Quick Table.
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71
To create a different header for the first page of a document,which of the following should be done?
A) Select the Different First Page option.
B) Select the Different Odd & Even Pages option.
C) Select the Show Document Text option.
D) It is not possible to have a unique first page header.
A) Select the Different First Page option.
B) Select the Different Odd & Even Pages option.
C) Select the Show Document Text option.
D) It is not possible to have a unique first page header.
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72
To add a predesigned page at the beginning of a document,insert a cover page.
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73
You can demote and promote headings in the Navigation pane.
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74
To promote and demote headings using the Navigation pane,first right-click the desired heading.
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75
Jane needs to add additional stages to a cyclical SmartArt diagram.She should do which of the following?
A) Add a shape to the SmartArt diagram.
B) Add a bullet to the SmartArt diagram.
C) Change the SmartArt layout.
D) Change the SmartArt style.
A) Add a shape to the SmartArt diagram.
B) Add a bullet to the SmartArt diagram.
C) Change the SmartArt layout.
D) Change the SmartArt style.
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76
To promote and demote headings using the Navigation pane,first right-click the desired heading.
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77
To remove the line around a table,which of the following should be done?
A) Remove the table top border.
B) Remove the table bottom border.
C) Remove the table inside border.
D) Remove the table outside border.
A) Remove the table top border.
B) Remove the table bottom border.
C) Remove the table inside border.
D) Remove the table outside border.
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78
To prevent Word from hyphenating words that are in all capital letters,which of the following should be done?
A) Apply a document theme.
B) Apply a text effect.
C) Change the text style.
D) Change the hyphenation options.
A) Apply a document theme.
B) Apply a text effect.
C) Change the text style.
D) Change the hyphenation options.
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79
To resize SmartArt to exact dimensions,drag one of the sizing handles.
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80
Jacki needs a SmartArt object to be 4" tall and 3" wide.She should do which of the following?
A) Enter the desired position in the absolute position text boxes.
B) Enter the desired dimensions in the width and height text boxes.
C) Drag the rotation handle.
D) Drag the sizing handle.
A) Enter the desired position in the absolute position text boxes.
B) Enter the desired dimensions in the width and height text boxes.
C) Drag the rotation handle.
D) Drag the sizing handle.
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