Fundamentals of Management 6th Edition by Ricky Griffin

تمرين 30

Exercise Overview
A manager's interpersonal skills include his or her abilities to understand and to motivate individuals and groups. This in-class demonstration gives you practice in understanding the nonverbal and verbal behavior of a pair of individuals.
Exercise Background
Nonverbal communication conveys more than half of the information in any face-to-face exchange, and body language is a significant part of our nonverbal behavior. Consider, for example, the impact of a yawn or a frown or a shaking fist. At the same time, however, nonverbal communication is often neglected by managers. The result can be confusing and misleading signals.
In this exercise, you will examine interactions between two people without sound, with only visual clues to meaning. Then you will examine those same interactions with both visual and verbal clues.
Exercise Task
Next, observe the same video segments, but this time with audio included. Describe the interaction again, along with any verbal clues you used.